Fleetwood Homes of Virginia, Inc.

Review: I HAVE BEEN TRYING TO GET SERVICE ON MY HOME THEY HAVE BEEN HERE BUT DID NOT FIX PROBLEM THEY WERE SUPPOSE TO BE BACK THIS PAST WINTER AND COULDNT COME BECAUSE OF WEATHER THEY WERE SUPPOSE TO COME THIS SPRING I CALLED THEM AND THEY STILL HAVE NOT TOLD ME WHEN THEY WILL BE OUT THEY DO NOT SEEM TO GIVE A DAMM TIRED OF IT THE HOME WAS DAMAGED ON WAY TO THE PEOPLE I BOUGHT IT OFF OFDesired Settlement: I WANT IT REPAIRED OR REPLACED

Business

Response:

Inclement weather delayed the repairs this pasted winter. The

homeowner was asked to notify us once they were ready to have the issues

corrected. After receiving this notification

a call was conducted with Ms. [redacted] on 06-11-2015. A conference call is scheduled

for Thursday 06-18-2015 to review all the needed repairs to the home and issue

a work order.

Thank You,

[redacted].

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not receive the conference call yesterday, June 18.

Regards,

Business

Response:

A conference call was conducted on Friday 06-19-2014 A list

of requested manufacturing repairs were reviewed and a Work Ordered was issued

to have these items checked and corrected if they are determine to

manufacturing related due to workmanship or material. Item concerning the

retail delivery and set we will check as a courtesy and the finding will be

reviewed with the homeowner.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not heard from anyone -- nothing has been done.Regards,

Business

Response:

As we discussed with the customer, the work order to

inspect/correct manufacturing issues has been assigned to a contractor. The homeowner

also concerns with the delivery and set-up of their home. Although these issues

would not be corrected by the manufacturer we agreed to check and advice.

Business

Response:

You are scheduled for Fleetwood Homes warranty repair for Thursday, July 16.[redacted]

Consumer

Response:

Ihave reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We Purchased a 2012 Fleetwood Mobile Home (Double Wide) From [redacted] In Morgantown, WV (our permanent location) After having the home installed the floor in the kitchen is "loose" the boards under the Linoleum flooring are loose and are coming through the Linoleum floor. we have contacted fleetwood about this issue within the warranty period. they sent 2 men to our home to take everything out of the kitchen to re-do the floor. about 4 months later its happened AGAIN. we tried contacting fleetwood and the home seller ([redacted]) and NO ONE will call us back at all. I dont feel we are responsible for this issue because it happened within the warranty period and the same issue has happened again. and since then no one has called us back. We have tried for MONTHS and MONTHS to call them. I was told I could file a complaint with Revdex.com and the WV Dept of manufactured housing (labor board) all we want is our floor fixed the right way, its not fair for a customer to have to pay thousands of dollars to have a floor fixed on a 2 year old home. especially since we have had this problem since day 1 of moving in this house. you can not have 2 people walk in the same area at the same time or the boards will come UP and crack the Linoleum floor. EXAMPLE : If I take a glass of water and fill it up.. set it on my Island in my kitchen, and my son who is 180 pounds walks around the island. that water will spill out. the island is on the center of the boards that are broken/not nailed down. I cant even have family in my kitchen on the holidays because the whole floor will shake and move. im waiting for all of us to fall in. we are not over size large people. my 120 pound son makes the floor shake when walking.... this is a very UNSAFE issue. and I find Fleetwood to have horrible quality and customer service!Desired Settlement: Repair/ Check for repairs to have it fixed correctly.

Business

Response:

Mr. [redacted] states they are waiting on West Virginia to come and do their inspection and advise their findings. They will update at that time.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. We have not heard from the department of labor. Fleet wood said that they can't do anything for me after 30 days of floor being fixed. They expect me to pay thousands of dollars to rip my floor up and tell them why the people they hired didn't nail my flooring down. They have offered me nothing and it's no ones fault buy fleet woods. Not the Revdex.com and not the we labor board. If they send me the new linoleum for the floor I'll do the job myself but I'm not paying for new linoleum. This house is a joke and so is this company. They got my 90,000 dollars and all I got was a headache. It's sad they won't offer me new linoleum or money towards getting new linoleum

Review: I Purchased a manufactured home from a fleetwood retailer in Rocky Mount Va in October of last year. After about 4 months I notice my flooring was sagging, by the 6th month ther were holes developing under the linoleum in the kitchen, after numerous calls to their service department their plant manager and engineer cam out to "look" at the issue, I was assured they would have someone out in a week or so. After a month a man came and tore up my linoleum cut out a section of flooring, placed another piece of flooring down, made a hasty clean up, tacked my linoleum down and left a mess for me to clean. I now have numerous holes under the linoleum and I feel that the floor is unsafe to walk on, but as I have no choice I am having to tread carefully in my home for fear of falling through. They have had over 6 months to correct the issue and have not made any other attempts to come out and repair the floor.Desired Settlement: I would like my floor in my whole home inspected and repaired as soon as possible.

Business

Response:

This letter is in response to the consumer complaint we received on 10-24-2013 from the above referenced homeowner. An on-site inspection was conducted by the State Building Code Office on 10-23-2013. Although we have agreed to assist the homeowner with his Kitchen flooring, the repairs or a proper determination of what caused the issues can not be determined until after the homeowner returns. Mr. [redacted] is going out of town on 11-04-2013 and will not be returning until 12-04-2013. In reply to your opening Statement, until today, we have not received any emails and or letters from your office concerning the above referenced consumer. We submitted an updated contact roster to the Revdex.com several months ago. We would ask your office to update your records. Please feel free to contact me at ###-###-#### if you need further assistance in this matter. Cordially, [redacted] Warranty Service Representative Fleetwood Homes Incorporated [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I contacted them before Christmas. Im in a holding pattern again. This has been going on for almost 9 months.

Regards,

Business

Response:

Mr. [redacted] stated they are waiting for the State to go and inspect the work that has been completed and advise their findings. They will update at that time.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I contacted them before Christmas. Im in a holding pattern again. This has been going on for almost 9 months.

Regards,