We are responding to the complaint and we like to start off by saying before we started this job we explained to Shaun that she would not be given a warranty for the shrubs or lawn because she did not have an irrigation systemWhen the job was completed Shaun the customer, was extremely happy and satisfied with the job I provided and was given our literature on how to care for her new lawn and shrubs which included watering instructions On May 20th Shaun said of the shrubs are dying, we responded and said we would replace them at no cost On May 26th the new shrubs were installedAfter we removed the old shrubs we took them up to [redacted] where we purchased them, and three of us all came to same conclusion that they failed due to lack of water issue Those shrubs are now sitting in my yard watered daily and now sprouting new growth On June 7th she responded that the grass was not coming in full, so on June 12th we responded to that with aerating, slice seeding and two bags of grass seed and fertilizer The lawn is extremely dry due to lack of wateringWe have proof to back up our claimsTo comment on inappropriate language or unprofessionalism 95% of our communication has been through texts messages, we are positive that does not exist in any of themEven after Shaun threatened to take us to court we still offered to work with her to resolve this issue if she would follow our strict water instructions It's hard for us to resolve this issue when Shaun continues to be a noncompliant customer, when we even offered to buy sprinklers and hoses and set them up for her At this point we are still willing to work with Shaun but she must follow our watering instructions, we believe we have tried our best especially with no warranty
I am responding to the complaint of [redacted] I.D [redacted] My name is [redacted] I am the secretary of Fleming Brothers Landscaping/Snowplowing ServicesWe have issued a check to Mrs [redacted] in the amount of $to resolve this issueWe apologize for the length of time that went by, we have been extremely busy I hope this matter will now be settledThank you very much for your timeFleming BrosLandscaping/Snowplowing Co
We are responding to the complaint and we like to start off by saying before we started this job we explained to Shaun that she would not be given a warranty for the shrubs or lawn because she did not have an irrigation systemWhen the job was completed Shaun the customer, was extremely happy and satisfied with the job I provided and was given our literature on how to care for her new lawn and shrubs which included watering instructions On May 20th Shaun said of the shrubs are dying, we responded and said we would replace them at no cost On May 26th the new shrubs were installedAfter we removed the old shrubs we took them up to [redacted] where we purchased them, and three of us all came to same conclusion that they failed due to lack of water issue Those shrubs are now sitting in my yard watered daily and now sprouting new growth On June 7th she responded that the grass was not coming in full, so on June 12th we responded to that with aerating, slice seeding and two bags of grass seed and fertilizer The lawn is extremely dry due to lack of wateringWe have proof to back up our claimsTo comment on inappropriate language or unprofessionalism 95% of our communication has been through texts messages, we are positive that does not exist in any of themEven after Shaun threatened to take us to court we still offered to work with her to resolve this issue if she would follow our strict water instructions It's hard for us to resolve this issue when Shaun continues to be a noncompliant customer, when we even offered to buy sprinklers and hoses and set them up for her At this point we are still willing to work with Shaun but she must follow our watering instructions, we believe we have tried our best especially with no warranty
Sending my response with more pictures
I am responding to the complaint of [redacted] I.D [redacted] My name is [redacted] I am the secretary of Fleming Brothers Landscaping/Snowplowing ServicesWe have issued a check to Mrs [redacted] in the amount of $to resolve this issueWe apologize for the length of time that went by, we have been extremely busy I hope this matter will now be settledThank you very much for your timeFleming BrosLandscaping/Snowplowing Co