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Flemington Electronics Inc.

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Reviews Flemington Electronics Inc.

Flemington Electronics Inc. Reviews (3)

Customer brought us her laptop on 15 November 2014 after some type of liquid spill.  When the unit was brought in, we did inform her that liquid spills in laptops that were powered on are typically not easily repaired, but we'd do our best to try and determine what needed to be done in order to...

make her laptop operational again.  We took the laptop in with a deposit that would either apply toward the cost of repair (if the unit was repairable at a price point that the customer agreed to)  or default to an evaluation/estimate charge if the unit was either not repairable or if the repair cost would exceed any reasonable cost.  We disassembled the laptop and attempted cleaning the main board with PCB washes and chemicals to remove any debris left from the spill.  The unit still did not respond to power.  Further examination of the individual components showed burning/scorching on the laptop's hard drive, which was not readable when hooked up to an external PC for scanning.  POST cards and testing were unsuccessful as the laptop would not power on at all, either with customer's provided power supply or a known to be good power supply in shop.  At that time, we researched out necessary parts anticipated to be needed to restore the laptop to operation (see attached estimate, dated the day after the unit was brought in for evaluation).  We contacted the customer to discuss what we found and what needed to be done.  Approximately 1 week later we were able to discuss the repair with the customer, who declined the repair.  We informed them there'd be no additional charge for the repair and our time incurred above her initial deposit, and we were accused of doing nothing to her unit.  It took her nearly a month to pick up the unit, and she was exceptionally belligerent with the employee in shop when she came in.  At that time we provided her copies of all appropriate documentation, including our estimate for repair (see attached copy of call log: screenshots of call log in Quickbooks can be provided upon request).  We believe we did everything possible to try and resolve the customer's issues with her unit despite warning her in advance of the difficulties in repairing liquid damaged electronics, and warning her of the potential risks and costs before agreeing to take the unit in for repair.We are also attaching copies of her signed pick up invoice as well as her signed repair agreement, which does state that her deposit is non-refundable if the repair is not completed or the job is declined.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]   This is not what happen AT all !! I called twice and was told by the disgrutled tech he was waiting for parts.I tried calling numerous the following weeks and would get 'voicemail is filled.I  I even drove over there and no one was there.The tech/clerk was rude and arguEmentive when I finally  found them there/ I HAD TO ASK FOR THE INVOICE /ESTIMATE AND HE STORMED OVER AND QUICKLY TYPED ONE UP.VERY UNPROFESSIONAL AND NOT  HONEST.HE DENIED EVER SAYING HE HAD ORDERED PATS AND STARTED YELLING AT ME! m INITIAL LETTER IS WHAT REALLY TOOK PLACE,DID THEY NOT READ IT? WHAT DID I RECEIVE  FOR $75.00.

Review: I had a Hp dv6 pavillion laptop.M dog knocked over a cup which had appox.a teaspoon of liquid in it which got into the key boad I took my battery out immediately and wiped th pc off ,I looked fo a pc repair in my area and they said'bring it over but you need to bring$$ odd? I took it there and they were pre-occupied with setting up the store.the wee just moving back they said. The really unfriendly scary clerk said he would have to take it apart but I would have to give them $75.00 dep. I had a friend phone in their c.c. A good week went by and no word I called and their voice mail was filled.1 days went by and I finally reached the disgruntled clerk who was short with me and said"I am waiting for parts' days went by and I tied reaching them again and no answer. I got them two weeks ago and the same clerk said:let me get your file" he then said it would be $640.00 to repair.I said" what about the parts? He mumbled over me and with rapid mumbling about circuit boards blahblahblah.No normal answer.I asked about the $75.00 and he said that was for"all the hours" he worked n it! I said I would come get it.Every time I went there the door was locked no answer on phone.I did reach the OWNER at one point on the phone and said I had tried to pick mypc up and he blamed it on Thanksgiving.I went three days ago and the store was still half set up .The disgruntled clerk saw me and an and got my pc and just handed to me.I said don't you give a print out on or receipt of what you did?He hostilely said"you need a receipt? He then!slammed down to quickly type one up. I asked again about the parts he had ordered? He raised his voice and said"I never said I was ordering parts" I reminded him that that was what he told me when I called ten days after I dropped it off? He got hostilke and said child like "no I did'nt'heres your receipt you wanted "BAD BUSINESSDesired Settlement: Because of the neglect of service and hostile nature of the clerk.I think the should refund the money and go to a business ownes training program !!!

Business

Response:

Customer brought us her laptop on 15 November 2014 after some type of liquid spill. When the unit was brought in, we did inform her that liquid spills in laptops that were powered on are typically not easily repaired, but we'd do our best to try and determine what needed to be done in order to make her laptop operational again. We took the laptop in with a deposit that would either apply toward the cost of repair (if the unit was repairable at a price point that the customer agreed to) or default to an evaluation/estimate charge if the unit was either not repairable or if the repair cost would exceed any reasonable cost. We disassembled the laptop and attempted cleaning the main board with PCB washes and chemicals to remove any debris left from the spill. The unit still did not respond to power. Further examination of the individual components showed burning/scorching on the laptop's hard drive, which was not readable when hooked up to an external PC for scanning. POST cards and testing were unsuccessful as the laptop would not power on at all, either with customer's provided power supply or a known to be good power supply in shop. At that time, we researched out necessary parts anticipated to be needed to restore the laptop to operation (see attached estimate, dated the day after the unit was brought in for evaluation). We contacted the customer to discuss what we found and what needed to be done. Approximately 1 week later we were able to discuss the repair with the customer, who declined the repair. We informed them there'd be no additional charge for the repair and our time incurred above her initial deposit, and we were accused of doing nothing to her unit. It took her nearly a month to pick up the unit, and she was exceptionally belligerent with the employee in shop when she came in. At that time we provided her copies of all appropriate documentation, including our estimate for repair (see attached copy of call log: screenshots of call log in Quickbooks can be provided upon request). We believe we did everything possible to try and resolve the customer's issues with her unit despite warning her in advance of the difficulties in repairing liquid damaged electronics, and warning her of the potential risks and costs before agreeing to take the unit in for repair.We are also attaching copies of her signed pick up invoice as well as her signed repair agreement, which does state that her deposit is non-refundable if the repair is not completed or the job is declined.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] This is not what happen AT all !! I called twice and was told by the disgrutled tech he was waiting for parts.I tried calling numerous the following weeks and would get 'voicemail is filled.I I even drove over there and no one was there.The tech/clerk was rude and arguEmentive when I finally found them there/ I HAD TO ASK FOR THE INVOICE /ESTIMATE AND HE STORMED OVER AND QUICKLY TYPED ONE UP.VERY UNPROFESSIONAL AND NOT HONEST.HE DENIED EVER SAYING HE HAD ORDERED PATS AND STARTED YELLING AT ME! m INITIAL LETTER IS WHAT REALLY TOOK PLACE,DID THEY NOT READ IT? WHAT DID I RECEIVE FOR $75.00.

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Description: Electronic Equipment & Supplies - Dealers

Address: 133 B Main Street, Flemington, New Jersey, United States, 08822-7701

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