Flemington Infiniti

Review: Here is what happened when I went in to finalize my phone deal with them on my new [redacted]

I arrived with my mom to turn in my [redacted] lease(by the way 11,000 miles under the cap). The young man helped us talked about the new car and dealership. Very nice so far, even professional. The man and his manager reviewed our current car from the outside and said "looks good" you're going to be fine lets finalize paper on new one we will handle your turn in for you. Wow that was nice of them. Quickly, I was out of my [redacted] and driving off in my new [redacted] The turn in and experience were nice, easy and quick.

Then, I get a letter from [redacted] (and the same letter from [redacted] STATING THAT I OWE THOUSANDS OF DOLLARS FOR DAMAGES!!!! Remember the dealer told me we were just fine la la la. Well I had my dad call and speak to salesman and manager. They say that this has nothing to do with them!!! They say that my car had cut on back seat. It DID!!! I knew it and when they TOLD me all was ok we thought it meant inclusive of small cut in fabric of seat. How is it possible that they wouldn't just look inside before they say "you're good let's get you the new car". This team misrepresented [redacted] and can cause the brand severe damage because operating like this will drive customers away. Hopefully, anyone reading this will stay far away from [redacted]. too bad all they needed to do was the right thing.Desired Settlement: [redacted] should take responsibility. they said that the trade in was 'fine' when they took it and everything was alright. they should cover the bill that was sent or have [redacted] waive it. and apologize for handling things the way they have.

Business

Response:

The customer turned in a leased car and was under the impression based on a misunderstanding from the Salesperson that the vehicle would not be inspected by the lease company, the misunderstanding was not the intent to deceive or mislead in any way by the Salesperson. The vehicle was ultimately inspected by the lease company as all vehicles are and it was found to have significant damage. I met with the customer on Saturday 6/28/14 along with her parents and showed very clear pictures of the damage from a website that the lease company provides so as to avoid these types of disagreements. the customer and her parents agreed that the damage was legitimately on the vehicle and in an attempt to show good will to the customer the Dealership called The lease company [ [redacted] Financial Services ] and requested the bill to be reduced because of the long standing relationship that the customer has had with [redacted] agreed with our request and reduced the bill to 1000.00, the dealership than agreed to split the balance with the customer to again show good will and appreciation for there long standing loyalty towards our products. The customer along with her parents were delited and appreciative of the outcome and at this time we consider the matter closed and our customers are very satisfied. Thank you, [redacted]