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Flemming Business Services Reviews (1)

*** *** Mediation Coordinator Revdex.com of Minnesota & North Dakota S River Ridge CirBurnsville, MN September 30, Dear Mr***; RE: Complaint # *** *** *** called another local ‘Safe Ride’ shuttle service on August
17th looking to hire a shuttle bus for an entire evening for a bachelor party on Saturday August 20th, Mr*** informed this shuttle business that he had called and hired another service but they canceled them. This shuttle service asked if they put down a deposit, Mr*** responded that he had not. Mr*** was informed that if he had put down a deposit it would not be refunded. At this time the local shuttle business stated that he did not want to commit to take the job due to that weekend being race weekend and very busy, he did not want to tie up himself or his bussesHe also told him that if any of our ‘Safe Ride’ shuttles did take his job that he would have to put down a deposit because if he canceled we would have to have something for reserving our time for them. Before he referred Mr*** to me, Susan’s Shuttle, he told him the approximate price of $800-$for the entire evening and reiterated that he’d have to put down a non-refundable deposit to reserve service due to the busyness of this particular race weekend in the Brainerd area. The local shuttle service referred Mr*** on August 17th, to me; Susan’s Shuttle Another Safe Ride shuttle serviceI spoke with Mr*** first on August 17th, 2016. He told me he was referred by the other shuttle service and inquired about my service asking if I was available to be hired by him for the entire evening of August 20th, I offered two forms of service. To pick their group up and drop off at one bar to be picked up at a later time to go back to original starting point because it was race weekend and that it was going to be very busy there was no way I could cater to driving them from place to place I already had several jobs lined up so if I gave them away I’d have to charge him $for the entire evening if I stayed with them as they wanted to be available to drive their group for the entire evening shuttling them to several different bars in the Brainerd lakes area at their leisure which we would work out Mr*** spoke of bringing Uncles, Grandpas and maybe other relatives I also told him that to reserve my services and shuttle bus he would have to put down a non-refundable deposit of half to reserve me. He understood and agreed. We made arrangements to meet the day before the hire date so he could give me a deposit to reserve my services. On August 19th, Mr*** and I met at Harpo’s, a local Merrifield bar, so he could give me the deposit required to reserve my services for the next day, August 20th, He wrote a check to me in the amount of $500, half the amount for the bachelor party hiring my shuttle services for the next evening. I reminded him that the check is a non-refundable deposit to reserve my services for August 20th, 2016. He assured me that he would not cancel and was looking forward to all the fun. He was happy and excited about the following evening. We spoke about some of the plans, I showed him where he could place a cooler for their use. I told him that I’d make cookies and buy them a case of beer as their gift (which I did and still have the beer and the receipt) and had other gifts for them. I give my personally created playing cards to some of my customers. That day and the following day he texted me several times inquiring if they could bring the grooms Uncles and Grandpa’s, pick them up at the grooms relatives home, but wasn’t sure if the older gentlemen would want to stay out as long as they would and how could we handle that, etc. I assured them that whenever the possible Aunts, Uncles and Grandparents wanted to go home I’d simply bring them home and return to where the bachelor party was and continue on Complete custom service. On August 20th, there were more inquiries regarding their plans and pick up addresses. I assured them that I would do whatever they wanted in regards to driving the party. Much later in the day of service, not long before the agreed pick up time, Mr*** texted me stating that he was sorry but had to cancel their plans due to a relative wanting them to stay at their home against his wishes and not enough guys wanting to go out. He was not happy but had to cancel. I told him that they weren’t allowed to cancel as per our agreement. He demanded his deposit money be returned but I told him that it was a deposit for just that reason. I had already given away four jobs and turned down several other jobs that day and evening due to being hired by Mr***I even offered to drive their group to and from their location to a bar so they wouldn’t lose all their deposit money and get some value for money paid. He would not answer my text offers. Mr*** didn’t answer the rest of that day and not until he discovered that I did deposit his check on the day he wrote the check and it went through before he could cancel it. At that point he threatened to sue me and told me that I’d be hearing from his attorney, etc. I’m certain that if he did contact an attorney any attorney would have informed him that a deposit is just that; a deposit to assure the service hired so there would be no cancelation or refund! Mr***, I hope this defines my position and is acceptable by you as a representative of the Revdex.com and putting an end to this frivolous complaint by Mr*** He knew and agreed to the facts as stated hereinI am in my sixties, have had several small businesses and have never had a single complaint before, I do not do business in any illegitimate manner. Thank you for your help resolving this issue and please let me know of your decision as soon as you’ve come to a conclusion Many Thanks, Susan *** Susan *** Susan’s Shuttle

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Address: 17 Cherokee Dr., Great Falls, Montana, United States, 59404

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