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Fletcher Jones Automotive Enterprises

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Reviews Fletcher Jones Automotive Enterprises

Fletcher Jones Automotive Enterprises Reviews (12)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedWarren properties have contacted me and said they will refund the money for the down payment and the days I did not stay there Dear Ms [redacted] ,We are in receipt of your complaint to the Revdex.com about your residency at the Warren Inn in [redacted] **We apologize for any inconvenience you have experienced.I would like to point out that this property is not smoke free.We will be refunding you the remaining rent and depositWould the check be sent to ? Thank you for contacting us [redacted] Warren Properties, Inc.Customer ServiceVisit us on the Web at: [redacted] Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fjchicago.com The dealership has issued a new check to the client for the cab fare that she paid while the car was in for service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad I finally received the check and think it's most certainly because I ended up filing a complaint with the Revdex.comI only wish I'd done so sooner and saved myself many hours trying to get a hold of the managers at the dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Crystal ***

All work was performed as described on the final invoice, no further action will be taken on the part of the dealership

Fletcher Jones Honda will be refunding Ms*** the $request todayContacting the client now

I received your email today (March 3, 2016), regarding *** *** and we are looking into her complaintWe will respond shortly.We did not receive your original complaint as stated in your letter.Thank you,*** ***
***

We sent the customer a internet quote which the dealership was happy to honorThe customer then offered less than our quoteAll customers say customer offer and then the customer initials itDavid Cummins the salesperson brought the offer to the sales deskDavid then asked the customer
to fill out the credit application because sometimes the dealership can save the customer financeWe want to give the client as many options as possibleThe customer filled it out and signed itWe then gave the customer the payments and the rate along with our internet priceWe never committed to the customers offerWhen David went back the customer just got up and wanted to walkout The dealership will still honor our quote on price if he would like Bob *** Honda General Manger

Complaint: ***
I am rejecting this response because: it is untrue and unacceptable. FJ *** was not told they would be slandered on social media, however, an honest review was posted on *** about our experience. When the issue was reported, the guest service representative told us it would be a week before anyone could get back to us. We told them we were unable to be without a car that long and they told us to go ahead and have it fixed; someone would call us the following week. If you take a look at their *** reviews, they are full of this business ripping people off. The only things we had repaired were the things the car wouldn't drive without. A radiator. Bad spark plugs. We did not have the brake work checked that they performed, nor the transmission fluid. I requested a 100,mile checkup and asked to have them notify me of any work needed to keep the car running smoothly. This is my 2nd *** *** over a year span; both cars driven for years. Independent shop provided pictures of filthy air filters and cracked radiator. FJ *** has yet to prove they did any work to the ***. A full inspection was obviously not performed. If they feel they did the best they could for a 100,mile tune-up, they should not be in business. I will continue to pursue this with *** Corporate as well
Sincerely,
*** ***

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Warren properties have contacted me and said they will refund the money for the down payment and the days I did not stay there.  Dear Ms. [redacted],We are in receipt of your complaint to the Revdex.com about your residency at the Warren Inn in [redacted]. We apologize for any inconvenience you have experienced.I would like to point out that this property is not smoke free.We will be refunding you the remaining rent and deposit. Would the check be sent to ? Thank you for contacting us. [redacted]Warren Properties, Inc.Customer ServiceVisit us on the Web at: [redacted]    
Regards,
[redacted]

The dealership performed all the maintenance and repair work that was agreed upon with the client. The client could not show any supporting proof that the work was not completed other than the hearsay from an independent competitor. The dealership requested to see the spark plugs and oil filter...

as proof of not being done and client could not supply these items. The client stated he had no time to run back and forth. The dealership will not be refunding any money to the client at this time due to the lack of proof on the clients part. This was communicated to the client yesterday and when such communication was made clear , the client became belligerent on the phone and stated he was going to slander our dealership through any and all review and social media sites.

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fjchicago.com
The dealership has issued a new check to the client for the cab fare that she paid while the car was in for service
Initial Consumer...

Rebuttal /* (2000, 7, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm glad I finally received the check and think it's most certainly because I ended up filing a complaint with the Revdex.com. I only wish I'd done so sooner and saved myself many hours trying to get a hold of the managers at the dealership.

Initial Business Response /* (1000, 5, 2015/04/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fjhonda.com
The car was sold over the previous weekend.
when the salesperson [redacted] took the call from the customer he then looked it up on our website...

where it still showed in stock.
[redacted] should of touched the car to make sure we still did have the car.
the last thing we want to do is inconvenience the customer by having him come in on a sold car.
We do apologize for having him come in but I can guarantee that it was not done to deceive the customer.
[redacted] now knows that he has to touch the car to make sure we still have it and not just go by our website

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