Mrs [redacted] and myself talked about her mishap with my employee and she stated that she felt misinformed, I apologized to her and ask what she thought was a fair correction on Friday, June 10, at or around 2pmMrs [redacted] said she had called other business and they quoted her 150.00+ for the repair minus the filter, I agreed to do better as we have been in business to long to have unhappy customers and that we hold are self’s to higher standardsWe have agreed to give this customer a complete refund, in hopes that this will satisfied herIf there are any further concerns please feel free to give my office a call [redacted] , HR & Benefits ManagerFletcher’s Plumbing & Contracting, Inc [redacted]
11/13/Customer, [redacted] ***, requests a bill based on time and materials11/13/ [redacted] from Fletcher's contacts [redacted] by phone and electronic receipt was sent via email to [redacted] (attached)11/13/Customer not satisfied with receipt11/14/ [redacted] from Fletcher's responds with the following email:Good Afternoon Ms***, I was able to get with the technicians early this morning so that I was clear on what was quoted.I hope this is helpful If you have any questions, please give the office a callAccording to the records I have before me these are the original quotes given at various points during the service call: $ A - Initial quote: Pumped Septic Tank/Disposal, Lids Exposed $ 1,– 1, B - Verbal quote to Jet and camera tight lines to clear/pass inspection (did not include any repairs) Jetter Trailer and camera equipment were brought out however went with work noted below $ 1, C - Hand dug trench 2’ depth x 8’ length to expose outlet at Septic tank and crushed tight line Hard dig, dead pan, needed extra equipment Replaced 6’ of tight line Installed cleanoutReplaced santee fitting inside septic tankBackfilled trench Breakdown of total $1,967.00:$ A – original quote$ B – Did not do$ 1, C – Discount of $applied to repair quote Thank you, [redacted] , Manager11/15/Customer says this is not a quote for time and materialAsks for the hourly rate and the cost of materials11/15/ [redacted] called and left a message on the phone with the customerNo response since then from the customerThe customer did receive a discount ($193) and payment was received for the work doneFletcher’s considers this complaint resolved
Good Morning, When a customer calls in they are advised we charge a call out fee and that the technician will give them a flat rate based on the job.Technicians carry a flat rate book that they quote from This price is based on the job and not broke out into time and material.Please give us a call if you have any questionsThank you, Crystal Edwards, Manager 530-673-
Mrs [redacted] and myself talked about her mishap with my employee and she stated that she felt misinformed, I apologized to her and ask what she thought was a fair correction on Friday, June 10, at or around 2pmMrs [redacted] said she had called other business and they quoted her 150.00+ for the repair minus the filter, I agreed to do better as we have been in business to long to have unhappy customers and that we hold are self’s to higher standardsWe have agreed to give this customer a complete refund, in hopes that this will satisfied herIf there are any further concerns please feel free to give my office a call [redacted] , HR & Benefits ManagerFletcher’s Plumbing & Contracting, Inc [redacted]
11/13/Customer, [redacted] ***, requests a bill based on time and materials11/13/ [redacted] from Fletcher's contacts [redacted] by phone and electronic receipt was sent via email to [redacted] (attached)11/13/Customer not satisfied with receipt11/14/ [redacted] from Fletcher's responds with the following email:Good Afternoon Ms***, I was able to get with the technicians early this morning so that I was clear on what was quoted.I hope this is helpful If you have any questions, please give the office a callAccording to the records I have before me these are the original quotes given at various points during the service call: $ A - Initial quote: Pumped Septic Tank/Disposal, Lids Exposed $ 1,– 1, B - Verbal quote to Jet and camera tight lines to clear/pass inspection (did not include any repairs) Jetter Trailer and camera equipment were brought out however went with work noted below $ 1, C - Hand dug trench 2’ depth x 8’ length to expose outlet at Septic tank and crushed tight line Hard dig, dead pan, needed extra equipment Replaced 6’ of tight line Installed cleanoutReplaced santee fitting inside septic tankBackfilled trench Breakdown of total $1,967.00:$ A – original quote$ B – Did not do$ 1, C – Discount of $applied to repair quote Thank you, [redacted] , Manager11/15/Customer says this is not a quote for time and materialAsks for the hourly rate and the cost of materials11/15/ [redacted] called and left a message on the phone with the customerNo response since then from the customerThe customer did receive a discount ($193) and payment was received for the work doneFletcher’s considers this complaint resolved
Good Morning, When a customer calls in they are advised we charge a call out fee and that the technician will give them a flat rate based on the job.Technicians carry a flat rate book that they quote from This price is based on the job and not broke out into time and material.Please give us a call if you have any questionsThank you, Crystal Edwards, Manager 530-673-