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Fleur de Lis Nanny

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Fleur de Lis Nanny Reviews (1)

Review: Being new to the New Orleans community, my husband and I desired to secure a professional, reliable nanny for our toddler. We saw Fleur-de-Lis nanny advertised numerous places including the 2013 Family Resource Guide. Their website touts all the services they offer and that the nannys have been thoroughly screened. Furthermore, the site states office hours are 24 hours. After visiting with the owner, we were excited that we may have a great match to meet our families needs. We had to pay $250 via pay pal to receive the family application for services. The application/contract stated that the fee was to be applied to the administration fee to find a nanny. Well, in short, that did not happen. As soon as the money was paid, we received an e-mail 72 hours later that her cell phone was at the bottom of the lake and she could not call. It would be days before we would hear back. She was reportedly also moving offices and had no resources. Numerous e-mails were exchanged. All with excuses, yet no nanny and no phone call. We were under time constraints to find someone which she was aware of. We indicated that despite unfortunate circumstances, first impressions say a great deal about an ongoing and trusting relationship. We did not have a good impression and several red flags regarding lack of professionalism were raised. We expected more from an elite nanny service. My husband and I therefore felt uncomfortable proceeding further with retaining their services. We received a lengthy e-mail with excuses on why there had been no communication. Frankly, in todays technologically advanced world, there is no excuse why you cannot contact a person in a timely manner- especially if you are a reputable business that sites office hours 24 hours. Due to the headache and hassle we incurred as well as never having secured services, my husband and I feel we should have a refund of the application fee. Otherwise, we feel her services and how they are portrayed are misleading, if not fraudulent.Desired Settlement: We are uncomfortable after all that has transpired to entrust Fleur-de-Lis nanny with our most important treasure, our son. Therefore, we are requesting a $250 refund of the application fee as again there was numerous delays and communication issues, the business was not available or accessible as cited 24 hours a day, and no placement was ever made. Our needs were not met within our time constraints which the owner was well aware of. We are requesting that our personal information be discarded.

Consumer

Response:

At this time, I have not been contacted by Fleur de Lis Nanny regarding complaint ID 9874608.

Regards,

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Description: Nanny Service

Address: 3700 Orleans Ave Suite 5310, New Orleans, Louisiana, United States, 70119

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