Fleur Fine watch & Jewelry Repair

Thank you for your prompt responseAs requested, I have attached receipts for the Atmos clock repair for 11/07/(CapitolOne Credit Card Statement) and for 11/13/(Square/VISA receipt) [redacted]

Mr [redacted] /Fleur Fine Watch and Jewelry Avenida Burmudas Ste La Quinta, CA Revdex.com WShaw Lane Fresno, CA RE: [redacted] ***/Guarantee of Warranty Issues April 16, Dear Bertha, I am responding to a complaint made to the Revdex.com, on behalf of [redacted] ***, a past client of our storeThis is the first and only letter from you we have received, telling me it is a second notice is bafflingLet me begin with the fact that Fleur and Boucher Fine Jewelers is no longer in businessBecause I have been in business for years, it is important to maintain the reputation that took me many years to gain, and the only reason I am answering this inquestFor your review, I am attaching photosOne is the second ring I made for Ms***When the original (looks identical to the one pictured) was made for Jill, she was unhappy with itShe complained that it had too many diamonds, and riot a big enough stoneI remade the ring, at my costThe cost to remake it was This left a balance due to Ms [redacted] of $for the labor, which I billed her forTo date, Ms [redacted] has ignored all attempts to collect this amount and has raised a lot of complaints about something she alone createdTo add insult to injury, Ms [redacted] tried to have the amount reversed on the credit card she used, but once I provide the costs, and documents to them, they refused to allow her to reverse itWhen we received a call to have the ring reimbursed From Ms***, we asked Ms [redacted] to send us a photo of the ring, which you can see is through no fault of the creationWe asked if she had been in an accident and damaged it, she stated she was gardening and a heavy pot fell on her handPlease explain how this is our fault, or why we should be responsible for this person's negligenceWe cannot collect the $and request the complaint be reviewed carefully for truthWe have documentation, which Ms [redacted] does notWe have made this ring times and will not in any way participate in her fraudulent requestI am sorry you have been called upon to verify this, but it seems to me that proof is required for demands of this natureI will await your response.Mr [redacted]

Thank you for your prompt responseAs requested, I have attached receipts for the Atmos clock repair for 11/07/(CapitolOne Credit Card Statement) and for 11/13/(Square/VISA receipt) *** ***

Mr. [redacted] /Fleur Fine Watch and Jewelry 51321 Avenida Burmudas Ste 1624 La Quinta, CA 92247 Revdex.com 2600 W. Shaw Lane Fresno, CA 93711 RE: [redacted]/Guarantee of Warranty Issues April 16, 2018 Dear Bertha, I am responding to a complaint made to the Revdex.com, on behalf of [redacted], a...

past client of our store. This is the first and only letter from you we have received, telling me it is a second notice is baffling. Let me begin with the fact that Fleur and Boucher Fine Jewelers is no longer in business. Because I have been in business for 30 years, it is important to maintain the reputation that took me many years to gain, and the only reason I am answering this inquest. For your review, I am attaching 2 photos. One is the second ring I made for Ms. [redacted]. When the original (looks identical to the one pictured) was made for Jill, she was unhappy with it. She complained that it had too many diamonds, and riot a big enough stone. I remade the ring, at my cost. The cost to remake it was 5500. This left a balance due to Ms. [redacted] of $700.00 for the labor, which I billed her for. To date, Ms. [redacted] has ignored all attempts to collect this amount and has raised a lot of complaints about something she alone created. To add insult to injury, Ms. [redacted] tried to have the amount reversed on the credit card she used, but once I provide the costs, and documents to them, they refused to allow her to reverse it. When we received a call to have the ring reimbursed From Ms. [redacted], we asked Ms. [redacted] to send us a photo of the ring, which you can see is through no fault of the creation. We asked if she had been in an accident and damaged it, she stated she was gardening and a heavy pot fell on her hand. Please explain how this is our fault, or why we should be responsible for this person's negligence. We cannot collect the $700.00 and request the complaint be reviewed carefully for truth. We have documentation, which Ms. [redacted] does not. We have made this ring 2 times and will not in any way participate in her fraudulent request. I am sorry you have been called upon to verify this, but it seems to me that proof is required for demands of this nature. I will await your response.Mr. [redacted]