Flex Equity Investments

July 8, 2014Hello,I am writing to respond to the concerns listed by [redacted] .The vehicle entered our center on May 15th, It came into the center with a “slipping” transmissionUpon inspection of the transmission fluid we found it to have metallic debris and varnished (Transmission fluid should be Cherry red in color)Given that the transmission was slipping and the fluid was varnished we explained we would need to pull the transmission for inspectionWe received the proper customer approval and removedWhenever we remove a transmission we explain to the customer it is a four day process.After removal and teardown we contacted the customer with the cost of parts and labor to receive approval for the repairThis is standard practice and the customer authorized the repairThis vehicle is very old and we encountered a significant amount of rust and corrosion on the bottorn of the vehicle when removing the transmissionIt was at this point we found that the transmission cooler lines were corroded to a point of being unusableWe contacted the dealer to get replaced sent out and were informed the parts were no longer available due to the age of the carWe then sent the rusted out lines to an outside manufacturer to have them formedWe then replaced and did NOT charge the customer for the costThis took longer than we expected and delayed delivery back to the customer by one dayThe customer became very irate and difficult to deal with at that pointWe explained the car was nearly complete and it was delivered at lunch time on the 20th.A transmission has over internal componentsWe prefer not to take any shortcuts and pride ourselves on a job done wellOccasionally a leak will occur and this is the reason we ask the car to return within ten days for inspectionThe customer contacted our home office the very next day and advised of a leak and was told to bring the vehicle back to the center for inspectionHe declined and instead took it to a competitor centerHe finally agreed to take it to another Aamco where they discovered the cooler line required further adjustmentI contacted the customer after his visit and was told I would need to return all his money or he would write bad reviews and contact the Revdex.comI explained I preferred not to be extorted and preferred to reach a mutually beneficial resolutionI agreed to return his money for the transmission cooler (that he had requested we install) and the money for the extended warrantyThis was done the same day and I am attaching a copy of the refund receipt for your reviewWe are a reputable center and received Aamco's national customer satisfaction award last yearI believe if both parties are willing to work out their differences then a reasonable conclusion can be found but I will not be held hostage by a customer that wants work performed free of charge and will use the Revdex.com to get what they wantStating that he was overcharged is blatantly falseIn the end he paid $2,for a full rebuild, additional hard part components and $in custom formed transmission linesThere will be no further discount appliedThanks again and please feel free to contact me should you have any questions, Jack B***,

October 25, 2014Hello,I am writing to respond to a complaint registered by *** (letter dated October 13th, 2014).*** *** brought his car into our center for warranty workWhen a car returns for warranty work we complete a multipoint inspection of the vehicle which
includes a scan of the vehicles computer system.When we scanned the computer system we found the transmission problem occurred after the vehicle reached a speed of mph*** *** was advised we would complete the repair under warranty in this case but if the vehicle was found to have been abused again it would void the warrantyThe car was at our center for three days and then returned to the customerDuring that three day period the transmission was removed and fully rebuilt a second timeThis is considered turnaround time for this type of repair.Thanks again and please feel free to call if you have any questions,Jack B

July 22,Hello,I am writing in response to a letter from *** *** your ID # ***.We fully appreciate *** frustration and sincerely apologize for her inconvenience.Unfortunately, when the vehicle returned for warranty work we found the
Reverse Drum had brokenThe part is a steel component and not part of a transmission rebuildWith that stated, we did replace completely under warranty at no additional charge to ***.While it is our goal in all transmission cases to return a vehicle within four to five working days this part was unavailable tn very rare instances we find a part requires special orderingUnfortunately, this Reverse Drum was a special order part.It’s possible this was not communicated properly to ** *** and for this we apologizeAs soon as the part arrived at our center it was installed in the vehicle and returned to ** ***This was within a day of her letter to you.Thanks again and please feel free to contact me should you have any questions,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:2 REASONS. AAMCO CORPORATE FLAT OUT IGNORED MY COMPLAINT AND TURNED IT BACK OVER TO THE [redacted] LOCATION WHO DID NOT REPAIR MY VEHICLE CORRECTLY AND LEFT IT WITH A LEAK AT THE FRONT BUMPER. THE OWNER OF THE SHOP FLAT OUT LIED AGAIN. THEY SHOULD BE EMBARRASSED TO QUOTE A $250.00 PRICE ON 2 PIECES OF BRAKE LINE $20.00 AT MOST WITH NO MORE THAN 3 BENDS EACH. I HAVE THE TOOLS AT HOME TO MAKE THESE LINES. THEY DID NOT NOTIFY ME UNTIL AFTER THEY WERE INSTALLING THE LINES. ALSO THEY NEVER NOTIFIED ME ALL THIS RUST UNTIL NOW. I DO NOT BELIEVE IT TO BE ON MY PAPERWORK. IF THE VEHICLE WAS SO BAD WHY DID THEY NOT TELL ME ABOUT THIS. I MIGHT NOT HAVE FIXED IT. WHAT SHOP DO YOU KNOW OF DOES NOT CHARGE SOMEONE FOR $250.00 WORTH OF WORK UNLESS THEY OVERCHARGED ME IN THE FIRST PLACE. I REJECT THIS RESPONSE ALSO AS THEY STILL HAVE NOT ACKNOWLEDGED THAT I HAD TO MAKE MOST OF THE CONTACT AND IF I DID NOT GOD KNOWS WHAT ELSE THEY WOULD HAVE DONE TO MY VEHICLE. ALSO THE LAST THING I EVER WANT IS FREE WORK. THE PERSON AT THE LOCATION WHO IS WELL AWARE OF THAT IS NAMED SHANE WHO OFFERED FREE WORK TO ME AND I YELLED TO STOP HIM FROM PERFORMING FREE WORK ON MY CAR. I WANT THE JOB DONE RIGHT THE FIRST TIME AND I WANTED TO BE TREATED WITH RESPECT AND COURTESY. THEY DID THAT WITH SMALL TALK. WHEN IT CONCERNED MY TRUCK THEY ABSOLUTELY POSITIVELY DID NOT. WHEN I SPOKE TO JACK HE APOLOGIZED AT THE END OF THE CONVERSATION AS AN AFTER THOUGHT. WHICH HE TOLD HA HAS PICTURES OF MY VEHICLE. I ASKED FOR THOSE PICTURES BUT HE NEVER RESPONDED TO THAT EMAIL. THERE IS ENOUGH BUSINESS IN THIS INDUSTRY THAT YOU DO NOT HAVE TO OPERATE THIS WAY AND MAKE WAY MORE MONEY
Regards,
[redacted]

July 28, 2015Hello,
I am writing in response to a complaint filed by [redacted] had work performed at our center as he mentioned in March of 2014. He contacted us in July of 2015 asking is he could bring his vehicle into our center to be checked. After bringing the...

vehicle to our center on July 17th, it was determined that “internal” work would need to be performed and given that it was Friday (no work is performed on the weekend) that we would need his car until Wednesday or Thursday (July 22 or 23rd) to complete the necessary repairs.Even though the car was out of warranty (12month/12,000 miles), [redacted] was very indignant stating he did not want to pay for any repairs and could not leave the vehicle. He also insisted we provide him a loaner vehicle.
As the owner of the center, I personally contacted [redacted] the very same day of his appointment and explained to him our suppliers provide us with a 1 year warranty on the parts. On very rare occasions a supplied part may fail and that is the reason for our warranty (best in the business). I explained to [redacted] that if he wanted to pay for the parts I would cover all other costs as a compromise. It was agreed he would return on Tuesday July 21st to have the repair completed. He did not show for that appointment.
At this point the customer continues driving the vehicle and we assume doing more damage to their transmission because they are unwilling to leave the vehicle. The offer to complete repairs (with him paying the cost of parts) will stand until August 15th at which point we will offer no labor assistance with this repair.
Thanks again and please feel free to call if you have any questions,
Jack B

July 8, 2014Hello,I am writing to respond to the concerns listed by [redacted].The vehicle entered our center on May 15th, 2014. It came into the center with a “slipping” transmission. Upon inspection of the transmission fluid we found it to have metallic debris and...

varnished (Transmission fluid should be Cherry red in color). Given that the transmission was slipping and the fluid was varnished we explained we would need to pull the transmission for inspection. We received the proper customer approval and removed. Whenever we remove a transmission we explain to the customer it is a four day process.After removal and teardown we contacted the customer with the cost of parts and labor to receive approval for the repair. This is standard practice and the customer authorized the repair.
This vehicle is very old and we encountered a significant amount of rust and corrosion on the bottorn of the vehicle when removing the transmission. It was at this point we found that the transmission cooler lines were corroded to a point of being unusable. We contacted the dealer to get replaced sent out and were informed the parts were no longer available due to the age of the car. We then sent the rusted out lines to an outside manufacturer to have them formed. We then replaced and did NOT charge the customer for the cost.
This took longer than we expected and delayed delivery back to the customer by one day. The customer became very irate and difficult to deal with at that point. We explained the car was nearly complete and it was delivered at lunch time on the 20th.A transmission has over 800 internal components. We prefer not to take any shortcuts and pride ourselves on a job done well. Occasionally a leak will occur and this is the reason we ask the car to return within ten days for inspection.
The customer contacted our home office the very next day and advised of a leak and was told to bring the vehicle back to the center for inspection. He declined and instead took it to a competitor center. He finally agreed to take it to another Aamco where they discovered the cooler line required further adjustment.
I contacted the customer after his visit and was told I would need to return all his money or he would write bad reviews and contact the Revdex.com. I explained I preferred not to be extorted and preferred to reach a mutually beneficial resolution. I agreed to return his money for the transmission cooler (that he had requested we install) and the money for the extended warranty. This was done the same day and I am attaching a copy of the refund receipt for your review.
We are a reputable center and received Aamco's national customer satisfaction award last year.
I believe if both parties are willing to work out their differences then a reasonable conclusion can be found but I will not be held hostage by a customer that wants work performed free of charge and will use the Revdex.com to get what they want.
Stating that he was overcharged is blatantly false. In the end he paid $2,452.05 for a full rebuild, additional hard part components and $250.00 in custom formed transmission lines.
There will be no further discount applied. Thanks again and please feel free to contact me should you have any questions,
Jack B[redacted],

April 15, 2014Aamco Transmission and Total Car Care[redacted]Cheltenham Pa 19012Re: ID# [redacted]Hello,I am writing in response to a complaint by Mr. [redacted] and his [redacted].All vehicles entering our center receive a Multi Point Inspection. Part of this...

inspection process includes any noticeable scratches on the customer vehicle as it enters our center. Mr. [redacted]’s inspection report indicated normal surface scratches as would be expected.After the vehicle was delivered the customer returned a short while later and showed the Customer Service Manager a small surface scratch on the bumper no greater than two inches. The two walked around the vehicle to inspect for any other damage and none were found by the customer or center manager. The center manager then advised the customer the scratch would be repaired when returning for his ten day warranty check at no cost to the customer.
The customer then returned two weeks later with an estimate for $2100 in damages plus rental car fee's (Never authorized by our center). The customer was also asking us to reprogram his aftermarket vehicle alarm system which we would have no responsibility for as we only disconnect the battery when doing our repairs (as a safety process).
As stated from the beginning, while it is unclear if the rear bumper scratch was caused at our center, we agreed to pay for the repair of that small scratch only. We maintain our original position the customer can bring the vehicle to our center and we will have the scratch professionally repaired. We do not accept responsibility for any other repairs the customers wants done to his vehicle other than his original concern.
Thanks again and please feel free to call if you have any questions.
Jack B[redacted], Owner

Review: 12/21 my car would not move forward no reverse. I called and spoke to AAmcoo was told to have it towed, since I still had a warranty. 12/30 I received a phone call stating that it was not my transmission but my transfer case and was quoted a price of $2100 to repair. I explained to [redacted], that I was on disability and did not have the money to repair and would have my car towed to my home until I could have it repaired or sell it. I then received a call later that afternoon, stating that they would lower the price to $1200, I explained that I would see if I could get the money but that I wasn't sure if I wanted to fix the car, since its a 2001 and I had just spent $2500 in May to fix transmission. I told him I would get back to him the next morning. I received a call from [redacted] at Aamco on 12/31 saying the part was there and and I needed to make a decision, I reiterated my situation to [redacted], that I did not have the money and I would call him back once I spoke to family members. He told me I could apply for flex pay which they offered and I would get 90 interest free to pay. I asked what the interest was after 90 days, he told me 18 percent. I went to the office and later found out interest rate is 189.9%, I called him back and told him contract canceled, he said I need to come up with money because they had started working on car, I said there has to be time for me to cancel contract since I had just signed it. I told him I would call him back. On 01/02/2014 I went to shop at 7:45am and told him I wanted contract canceled and was going to take my car, he told me okay that they would get it together. My car was towed from their in pieces, the alternator and part of the exhaust was in a box in the back seat, the drive shaft held by clothes hangers, I had to go back to get my transfer case which was never given to me, my transmission was not put back together and bot[redacted] line Aamco left my car like a puzzle, in PIECES. I had to pay $238 to take my car out of there.Desired Settlement: I payed $238 to take my car I told them I did not want my car fixed and I would have it towed out of there. My car was in pieces they never put it back the way they got it, so now I have to repair the transfer case and pay to have someone put my car back together, which AAMCO should have done. I want to be reimbursed what I payed and for what they never did once I told them I was taking my car. They vandalized my car, and I have reported them to my insurance company.

Business

Response:

January 13th, 2014

Hello,

My name is [redacted] and I am the owner of the Aamco that serviced **. [redacted] vehicle. She originally brought the vehicle to us stating there was a transmission issue. During our inspection we found the vehicle was experiencing Transfer case problems (not transmission) and that it would require removal of the Transfer Case to determine the cause of the problem. We explained there would be a charge of $450.00 to remove, inspect and replace back into the vehicle if she chose not to have the repair. She agreed and provided us with complete authorization for this service.

After the transfer case was removed it was determined there was no fluid present and the transfer case had been damaged beyond repair from driving in this condition. We provided the customer with the price to replace the transfer case at which point she informed us she had no money for the repair. We then lowered the price to our cost because the transfer case had been removed and the car was occupying our very limited garage space.

In cases where the customer has no conventional means to pay (no credit card, cash or check) we will suggest a third party finance company which is independent of Aamco. This company charges zero interest if the repair is paid within ninety days. If the customer chooses to extend past ninety days the interest rate is higher than a credit card which is not uncommon for high credit risk situations (as was this case). This is not something we control.

The customer then came to our center with a tow truck and stated she was going to take the car to her house until she could afford the repair. We informed her the transfer case was still out of the car and the vehicle was not ready for towing. She asked if we could discount the $450.00 charge to take the car “as is”. We always try to demonstrate compassion and understanding with each unique customer situation. Since she had already stated she was planning to return later to complete the repair. For this reason only, we agreed to reduce the transfer case removal charge by 50% and allow the car to leave the center without the transfer case being reinstalled. This was all done at her request. We also noted this request on her repair order that she signed (which I have attached).

In conclusion, we have attempted to contact [redacted] to offer a complete refund but have been unsuccessful in these attempts.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I want to start by saying that the documentation that AAMCO provided is false. My car was dropped off on 12/21/2013, they were already closed when the tow truck delivered the car. I called AAMCO and explained to [redacted], over the phone on 12/21/2013 what the vehicle was doing at the time it had left me and what I thought the problem. He agreed that if could very well be the transmission and that I was still under warranty. He proceeded to tell me to have the car towed to the shop and they would check it out. I did not get a response until 12/30/2013 as to what was wrong with the vehicle, and was quoted a price of $2100. I told [redacted], that I was not working, that I was on disability and unable to pay that price and that I would come pick up the car and have it towed to my house until I could afford the repairs or get rid of the car. He came back that evening with a discounted price of $1200, and I told him I still was unable to pay it, but I would see if I could borrow the money. [redacted] informed me of the Flex Pay plan they had and that I would qualify for 90 interest free loan, when asked what the percentage was he told me 18%. I agreed and later found out that the interest was 189%, which when I asked [redacted] he said it was a typo on the contract that it was 18%, I telephoned company handling the Flex Pay that AAMCO offers customers and was informed that it was indeed 189%. I telephoned [redacted] back and told him I wanted to cancel contract the same day I signed it, 12/31/2013. On 01/02/2014 I arrived at 7:43am to shop and proceeded to tell [redacted], that I wanted to cancel contract and wanted to have my car back. [redacted] told me it would take a few minuted for my car to be put back together. The tow truck did not arrive until the after noon, and [redacted] told me that in order to get my car I had to pay $238.00, which is the receipt that I signed, if you notice the date it is signed on 01/02/2014, not for me to authorize work, but [redacted] said that because he had to use a mechanic to diagnose the vehicle, that someone had to pay for that mechanics time. The reason this receipt is signed is because I used a credit card. When the car was dropped off at my friends auto shop, the car was in pieces, one box with the alternator and part of the exhaust was in the back seat, the engine was not put back together, the drive train was hanging by metal clothes hangers, the transfer case and the whole exhaust were missing and I have to make two separate trips to pick up different parts of the car. They're were more parts of the car missing but was later informed by [redacted], that no more of my car parts were missing. Hence, me having to now pay extra to put the car back together, replace the parts that are missing, and the original problem replace the transfer case. I have witnesses, from the tow truck driver, and friends, including the repair shop that has presently fixed my vehicle. I can't believe that this is how AAMCO returns cars to customers that are unable to pay for they're sky high repair prices, and that they deceive people by selling a Flex Plan that is not 18% but 189% interest. What is more disgusting is the [redacted] the owner, thinks handing my car back to me in pieces is compassionate, I think its despicable that he has not once tried to contact me to apologize for how my car was returned to me. I think they are scammers and I believe I should not have had to pay for the mess that they did with my car. I am very upset and disgusted with how I was treated and how my car was delivered back to me. I have attached pictures of the boxes and the parts they way AAMCO returned to me. I do not have a picture of the whole exhaust pipe that I had to go get at the shop, but have plenty of witnesses.

Regards,

Beware. On 11/18/2015 I took my vehicle for a motor oil change at this shop. The shop manager tried to charge me for synthetic blend motor oil but actually used conventional motor oil on my vehicle. At first he vehemently stated that the synthetic blend motor oil was used. But he finally admitted to his wrong doing when I successfully proved to him that the synthetic blend oil was not put in my vehicle. This practice is inadmissible.

Review: DROPPED MY TRUCK OFF IN THE 2ND WEEK OF MAY WITH COMPLAINT SLOW GOING INTO DRIVE AND INTERMITTENT SLIP WHEN COLD. THEY DID NOT TEST DRIVE WITH ME WHICH OTHER AAMCO LOCATIONS DID IN THE PAST. I GAVE NO TIME LIMIT. CALLED 6 DAYS LATER TO SEE IF THEY HAD WORKED ON THE TRUCK. TOLD TRANSMISSION WAS OUT AND WOULD GET CALL ME TOMORROW WITH ESTIMATE BY MITCH. RECEIVED 1ST PHONE CALL FROM SHANE 3 DAYS AFTER SPEAKING WITH MITCH TELLING ME I NEEDED A COMPLETE REBUILD ALONG WITH A MODULATOR AND A CONVERTER. I ASKED ABOUT THE CONVERTER AND WAS TOLD IT NEEDED REPLACEMENT DUE TO METAL CONTAMINATION. I WAS TOLD SEVERAL TIMES DURING THIS 15 MINUTE CONVERSATION THAT IT SHOULD BE DONE ON FRIDAY 5-16-2014. I WANTED TO ADVISE MY WIFE OF THE FINANCIAL SITUATION WITH THE TRUCK AND TOLD SHANE I NEEDED TO CALL HIM BACK WITH THE FINAL APPROVAL. I DID SO IN AND IT MAY HAVE BEEN A HALF HOUR FROM WHEN I HUNG UP WITH SHANE. CALLED MY WIFE AND TOLD HER WHAT WAS GOING ON WITH THE TRUCK. I THEN CALLED SHANE BACK TO ADVISE THAT THE REPAIR WAS APPROVED AND I WANTED TO ADD AN EXTRA TRANS COOLER TO THE TRUCK BECAUSE IT WOULD BE MOSTLY CITY DRIVEN AND THE FACTORY COOLER WAS NOT ADEQUATE AND WANTED TO MAKE SURE I DID EVERYTHING POSSIBLE TO PREVENT PREMATURE FAILURES. FRIDAY CAME AND WENT WITH NO PHONE CALL. I CALLED AMMCO ON MONDAY 5-19-2014 TO ASK WHAT HAPPENED AND WAS TOLD THAT THE TRANS COOLER LINES FROM THE TRANSMISSION TO THE RADIATOR WERE BEING REPLACED BY MITCH. I ASKED MITCH WHAT HAPPENED TO THE LINES. HE SAID WHEN THEY WERE FLUSHING THEM THAT FLUSH FLUID WAS COMING OUT OF THE LINES. I SAID TO HIM I WOULD LIKE TO SEE THOSE LINES WHEN THE TRUCK IS DONE. NEVER SAW THEM. I THEN ASKED WHEN WAS HE GOING TO CALL ME TO TELL ME ABOUT THESE LINES. I WAS UPSET AT THAT POINT AND TOLD HIM TO CALL ME WHEN SOMETHING IS NEEDED. AT THIS POINT I AM FRIGHTENED. I DO NOT KNOW WHAT FAILED IN MY TRANSMISSION THAT WAS BEING COMPLETELY REBUILT " WITH ALL THE LATEST IMPROVEMENTS". 2 MORE DAYS PASS AND I CALL AGAIN AND GET SHANE ON THE PHONE. I ASK HIM WHY NO ONE IS CONTACTING ME FOR ADDT'L REPAIRS. HE APOLOGIZED. HE DID NOT QUITE UNDERSTAND AND I EXPLAINED ABOUT THE ABOVE MENTIONED TRANS LINES. SHANE TELLS ME THAT HE IS NOT CHARGING ME FOR THEM. I SAID TO SHANE ITS NOT THE POINT. HE OFFERED ME A FREE OIL CHANGE WHICH I DID NOT NEED. AT THIS POINT I YELLED INTO THE PHONE TO STOP HIM FROM SPEAKING AND SAID "SHANE STOP IT. I DO NOT WANT A FREE OIL CHANGE THAT I DO NOT NEED. I WANT TO KNOW WHATS GOING ON WITH MY TRUCK AND I WANT MY TRUCK. I AM FRIGHTENED AS I DO NOT KNOW WHAT BEING DONE TO MY VEHICLE. HOW MUCH ITS SUPPOSED TO COST AND MOST IMPORTANTLY WHY IT NEEDS TO REPLACED OR REPAIRED. SHANE CALLED PROBABLY LESS THAN AN HOUR LATER AND TOLD ME THE TRUCK IS DONE. I TOLD HIM I WOULD BE THERE IN 1 HOUR. I PICKED UP THE TRUCK BETWEEN 1 AND 2 PM. WHEN I ARRIVED THE WAITING ROOM WAS EMPTY. NO ONE AT THE DESK AND 3 OR 4 PEOPLE SITTING IN A CIRCLE BEHIND A CAR. THE SHOP DOOR WAS OPEN PARTIALLY. IT TOOK 2 MINUTES MAXIMUM FOR MITCH TO COME OUT. WE TALKED SMALL TALK FOR 5 MINUTES. SHANE CAME OUT AND WE SHOOK HANDS. THEY FINISHED THE BILL AND I GAVE THEM MY [redacted] CARD WHICH I CONTINUALLY MADE SURE THEY WOULD TAKE AS I DID NOT WANT THE EMBARRASSING SITUATION OF HOW TO PAY FOR SOMETHING BECAUSE THE CREDIT CARD IS NOT ACCEPTED. THE TOTAL WAS JUST UNDER $2739.00 A FEW BUCKS OVER THE ESTIMATED PRICE WITH THE EXTENDED GUARANTEE. SHANE WENT OVER THAT I WILL SEE SMALL LEAKS FOR A LITTLE BIT AFTER THE REPAIR AND TO BRING THE TRUCK BACK IN 10 DAYS. WHILE THIS DISCUSSION WAS TAKING PLACE. ONE OF THEIR MECHANICS TOOK A DARK GREY (POSSIBLY PRIMERED) CAR OUT OF THE GARAGE BACKED IT OUT ON TO ROUTE ** ON THE OTHER SIDE OF THE STREET AND DID A BURN OUT IN FRONT OF THE SHOP WHERE SHANE, MITCH AND I COULD SEE THIS. AT THIS POINT I WANTED OUT OF THERE. I TOOK MY KEYS AND PAPERWORK. SIGNALED MY FRIEND WHO FOLLOWED ME THERE AND STARTED FOR HOME. WHEN I TURNED ON TO [redacted]. I FELT THE TRUCK POP OUT AND BACK INTO GEAR WHICH WAS PARTLY WHY IT WAS THERE IN THE FIRST PLACE. I PARKED THE TRUCK NEXT TO MY HOME AND LEFT IT THERE. AT ROUGHLY 630PM I FOUND THE TRUCK IN THE SAME SPOT WITH FLUID UNDER THE FRONT BUMPER IN THE MANNER IT WAS WHEN I PICKED IT UP AT THE SHOP. I LOOKED THROUGH THE GRILLE TO SEE HOW IF COULD SEE ANYTHING OBVIOUS. NOTHING THERE I LIFTED THE HOOD FOUND THE RIGHT HAND TOP OF MY GRILLE BROKEN. THE GRILLE WAS ALREADY BROKEN ON THE BOTTOM BUT AGAIN NOT MADE AWARE OF AND LAID UNDER THE FRONT OF THE TRUCK TO FIND 1 CLAMP BEHIND A FACTORY COOLER THAT TOOLS COULD NOT BE USED UNLESS THE FACTORY COOLER WAS REMOVED AND THAT THE NEW COOLER WAS PARTIALLY BLOCKED FROM AIR BY THE RADIATOR SUPPORT WHERE IT IS JAMMED BETWEEN THE CONDENSER AND THE SUPPORT. TO HOLD THE COOLER IN PLACE 1 ZIP TIE WAS USED. PLAIN RUBBER HOSE AND SMALL CLAMPS WERE USED WHICH ARE NOTORIOUS FOR LEAKING WITH TRANS FLUID. THE TRANS COOLER IN THE RADIATOR WAS DISCONNECTED AND LEFT OPEN. NO REASON GIVEN. MY REAL FEAR IS THAT THE SHOP KNOWS I WILL ONLY USE AAMCO FOR TRANSMISSION RELATED THINGS AND LEFT THE TRUCK THIS WAY. I WAS CONTACTED BY THE ORIGINAL LOCATION 7 DAYS AFTER CONTACTING THE CORPORATE OFFICE AND THEY WANTED ME TO BRING MY VEHICLE BACK TO THEM AFTER I EXPLICITLY TOLD CORPORATE I WOULD NOT GO BACK TO THE [redacted] LOCATION. CORPORATE DID NOT LISTEN TO MY COMPLAINT AT ALL. MY REGULAR MECHANIC DOES NOT DO TRANSMISSION WORK SO HE RECOMMENDED A LOCAL SHOP. I WAS CONFUSED AND THOUGHT HE WAS SPEAKING OF THE AAMCO WHERE I WENT. I DROPPED THE TRUCK OFF TO THIS RECOMMENDED SHOP LAST NIGHT. HE LOOKED AT MY TRUCK RIGHT AWAY AND IS STILL WONDERING WHY THEY DISCONNECTED MY RADIATOR TRANS COOLER AND WHY THEY INSTALLED THE NEW COOLER THE WAY THEY DID. THE OWNERS NAME IS BILL AND HE STATED THAT MY TRUCK CAME FROM THE FACTORY WITH A TOWING PACKAGE AND ALREADY HAD 2 COOLERS. HE SAID THIS SETUP MORE THAN ENOUGH FOR CITY DRIVING AND PACKED GRAVEL OFF ROAD DRIVING AS WELL. I ASKED ABOUT PUTTING A BIGGER COOLER ON BUT HE DID NOT THINK IT WAS NECESSARY AND SAID THE OEM SETUP WAS ENOUGH. HE WAS GOING TO SPEAK TO THE OWNER OF THE RISING SUN AVENUE AAMCO LOCATION IN ORDER NOT TO VOID MY WARRANTY. I TOLD HIM I AM CONCERNED THAT THEY WILL TRY TO KIDNAP MY TRUCK BECAUSE THE CHARGES FOR THE EXTRA TRANS COOLER AND EXTENDED WARRANTY ARE IN DISPUTE. THE TRUCK CAME BACK FROM AAMCO RISING SUN IN 2 DAYS WITH THE FACTORY RADIATOR COOLER AND THE TOWING PACKAGE COOLER ALL APPEAR GOOD NOT LEAKING THEY PAINTED MY TOWING COOLER. I HAVE TO ADMIT I AM NOT SURE WHY BUT IT WAS NICE. I GOT A CALL FROM THE LOCAL SHOP WHO TOLD ME TO COME AND GET THE TRUCK. I ASKED HIM TO CHECK THE A/C AND HE ADVISED ME THAT IT WAS A VALVE STEM LEAK AND UNFORTUNATELY HE DID NOT HAVE A VALVE STEM. THE EXHAUST IS STILL LEAKING ON THE VEHICLE BUT I BELIEVE BECAUSE I ONLY MENTIONED IT ONCE IT DID NOT GET DONE BY ANYONE. I PICKED THE TRUCK UP AND FUELED IT AND BROUGHT IT HOME. THE NEXT DAY I DROVE TO A BUSINESS NEAR CENTER CITY TO MEET UP WITH A BUDDY. THE TRUCK DROVE OK AND RETURNED. I HAD TO STOP A FEW TIMES BECAUSE I SMELLED OIL BURNING AND I WAS NOT SURE IF IT WAS MY TRUCK OR NOT. I DID NOT SEE ANYTHING LEAKING WHEN I LOOKED UNDERNEATH SO I CONTINUED. AS I STATED ON THE PHONE THIS IS NOT A DAILY DRIVER CAR. I BOUGHT IT AS A WAY TO GET AROUND IN STORMS EASIER AND TO TAKE MY BIKES TO TRAILS IN THE AREA. I DO NOT NORMALLY BUY VEHICLES LIKE THIS BECAUSE THE EMOTIONAL ATTACHMENT IS TOO MUCH AND HERE IT IS AGAIN I TREATED MYSELF AND I AM PAYING FOR IT THROUGH THE NOSE. AS I CAN NOT DRIVE THIS VEHICLE COMFORTABLY AS I WAIT FOR INEVITABLE FAILURE. THIS IS WHY I AM SO ANGRY AT THE SITUATION AND ALSO I WORK IN THIS INDUSTRY AND I WOULD NEVER TREAT ANYONE AS I WAS TREATED AND HAVE BEEN TREATED. I SHOULD HAVE BEEN CALLED WHEN THEY SAID THEY WOULD CALL EVEN IF THEY HAD NOTHING TO TELL ME.Desired Settlement: SO FAR I SPOKE WITH THE OWNER WHO GAVE ME STORIES THAT WERE NOT RELATED TO MY SITUATION AND ALSO DID NOT UNDERSTAND WHY I WAS UPSET. I REQUESTED MY EXTENDED WARRANTY AND TRANS COOLER THAT I HAD TO HAVE REMOVED BY ANOTHER AAMCO WAS REFUNDED. I FEEL AS THOUGH THIS BUSINESS SHOULD HAVE DONE MORE SO I WOULD NOT MAKE THIS COMPLAINT. I HAVE GOTTEN QUOTES FOR THIS JOB BY A FEW FORD DEALERS AND OTHER TRANSMISSION SHOPS IN THE AREA AND AFTER I RECEIVED THESE QUOTES I BROUGHT UP MY TRUCK AND WAS TOLD BY EVERY BUSINESS THAT I WAS OVERCHARGED BY AT LEAST $500.00 FOR THE REPAIRS I GOT AND PAID FOR. THIS BUSINESS SHOULD BE LISTED AS A BUSINESS THAT SHOULD NOT BE DEALT WITH. ANY ACCREDITATION THEY MAY HAVE FOR GOOD BUSINESS PRACTICES SHOULD BE REVOKED AND REALLY IF THEY TREATED ME LIKE THIS ON A NEAR 3 THOUSAND DOLLAR JOB WHAT DO THEY TREAT PEOPLE LIKE WHEN IT JUST AN OIL CHANGE. THEY SHOULD BE PUT OUT OF BUSINESS.

Business

Response:

July 8, 2014Hello,I am writing to respond to the concerns listed by [redacted].The vehicle entered our center on May 15th, 2014. It came into the center with a “slipping” transmission. Upon inspection of the transmission fluid we found it to have metallic debris and varnished (Transmission fluid should be Cherry red in color). Given that the transmission was slipping and the fluid was varnished we explained we would need to pull the transmission for inspection. We received the proper customer approval and removed. Whenever we remove a transmission we explain to the customer it is a four day process.After removal and teardown we contacted the customer with the cost of parts and labor to receive approval for the repair. This is standard practice and the customer authorized the repair.This vehicle is very old and we encountered a significant amount of rust and corrosion on the bottorn of the vehicle when removing the transmission. It was at this point we found that the transmission cooler lines were corroded to a point of being unusable. We contacted the dealer to get replaced sent out and were informed the parts were no longer available due to the age of the car. We then sent the rusted out lines to an outside manufacturer to have them formed. We then replaced and did NOT charge the customer for the cost.This took longer than we expected and delayed delivery back to the customer by one day. The customer became very irate and difficult to deal with at that point. We explained the car was nearly complete and it was delivered at lunch time on the 20th.A transmission has over 800 internal components. We prefer not to take any shortcuts and pride ourselves on a job done well. Occasionally a leak will occur and this is the reason we ask the car to return within ten days for inspection.The customer contacted our home office the very next day and advised of a leak and was told to bring the vehicle back to the center for inspection. He declined and instead took it to a competitor center. He finally agreed to take it to another Aamco where they discovered the cooler line required further adjustment.I contacted the customer after his visit and was told I would need to return all his money or he would write bad reviews and contact the Revdex.com. I explained I preferred not to be extorted and preferred to reach a mutually beneficial resolution. I agreed to return his money for the transmission cooler (that he had requested we install) and the money for the extended warranty. This was done the same day and I am attaching a copy of the refund receipt for your review.We are a reputable center and received Aamco's national customer satisfaction award last year.I believe if both parties are willing to work out their differences then a reasonable conclusion can be found but I will not be held hostage by a customer that wants work performed free of charge and will use the Revdex.com to get what they want.Stating that he was overcharged is blatantly false. In the end he paid $2,452.05 for a full rebuild, additional hard part components and $250.00 in custom formed transmission lines.There will be no further discount applied. Thanks again and please feel free to contact me should you have any questions,Jack B[redacted],

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:2 REASONS. AAMCO CORPORATE FLAT OUT IGNORED MY COMPLAINT AND TURNED IT BACK OVER TO THE [redacted] LOCATION WHO DID NOT REPAIR MY VEHICLE CORRECTLY AND LEFT IT WITH A LEAK AT THE FRONT BUMPER. THE OWNER OF THE SHOP FLAT OUT LIED AGAIN. THEY SHOULD BE EMBARRASSED TO QUOTE A $250.00 PRICE ON 2 PIECES OF BRAKE LINE $20.00 AT MOST WITH NO MORE THAN 3 BENDS EACH. I HAVE THE TOOLS AT HOME TO MAKE THESE LINES. THEY DID NOT NOTIFY ME UNTIL AFTER THEY WERE INSTALLING THE LINES. ALSO THEY NEVER NOTIFIED ME ALL THIS RUST UNTIL NOW. I DO NOT BELIEVE IT TO BE ON MY PAPERWORK. IF THE VEHICLE WAS SO BAD WHY DID THEY NOT TELL ME ABOUT THIS. I MIGHT NOT HAVE FIXED IT. WHAT SHOP DO YOU KNOW OF DOES NOT CHARGE SOMEONE FOR $250.00 WORTH OF WORK UNLESS THEY OVERCHARGED ME IN THE FIRST PLACE. I REJECT THIS RESPONSE ALSO AS THEY STILL HAVE NOT ACKNOWLEDGED THAT I HAD TO MAKE MOST OF THE CONTACT AND IF I DID NOT GOD KNOWS WHAT ELSE THEY WOULD HAVE DONE TO MY VEHICLE. ALSO THE LAST THING I EVER WANT IS FREE WORK. THE PERSON AT THE LOCATION WHO IS WELL AWARE OF THAT IS NAMED SHANE WHO OFFERED FREE WORK TO ME AND I YELLED TO STOP HIM FROM PERFORMING FREE WORK ON MY CAR. I WANT THE JOB DONE RIGHT THE FIRST TIME AND I WANTED TO BE TREATED WITH RESPECT AND COURTESY. THEY DID THAT WITH SMALL TALK. WHEN IT CONCERNED MY TRUCK THEY ABSOLUTELY POSITIVELY DID NOT. WHEN I SPOKE TO JACK HE APOLOGIZED AT THE END OF THE CONVERSATION AS AN AFTER THOUGHT. WHICH HE TOLD HA HAS PICTURES OF MY VEHICLE. I ASKED FOR THOSE PICTURES BUT HE NEVER RESPONDED TO THAT EMAIL. THERE IS ENOUGH BUSINESS IN THIS INDUSTRY THAT YOU DO NOT HAVE TO OPERATE THIS WAY AND MAKE WAY MORE MONEY

Regards,

Review: I dropped my vechile off to aamco at 8:15 a. m on March 20, 2014 to have my transmission fixed the owner [redacted] told me that it would be done with in 3 days now we are on March 28, 2014 and my vechile is not done at all. They called me on March 26, 2014 and said that my vechile would be done by March 28, 2014 by 11 am so when I called on March 28, 2014 at 8:50 a.m. the mechanic said that there still waiting for parts of my vechile to come in and that it would be ready by 5 p.m. on March 28, 2014 then he puts me on hold and says to me now its going to take another two days and I'm still without a vechile. I had missed many doctor appointments for me and my son as well as my husband missing work. I have contacted there corporated head quarters waiting for a call back and still is no one has returned my call. I feel for the price that I'm being charged is out ragous and ridicilous and it's been this long with me without a vechile it's just totally unfair where the owner said it only takes 3 days so I should of had my vechile back the max on March 25, 2014. I feel that I should get a total discount off of the price that they are charging me in this matter.Desired Settlement: I would like a totol refund for my vechile since I'm without a vechile this long and its just totally unfair to a customer especially with the owner stating that it would only take a total of 3 days and I'm loosing lots of my appointments as well as my husband not being able to get to work because we only have one vechile.

Review: I turned my vehicle in for rebuild transmission. When I received my vehicle it still was not working properly. I brought it back the very next day. thy told me to drive the vehicle for 10 days to see if the issue will stop. Then the transmission went out so I had to tow the vehicle back to Aamco. The transmission was under warranty so they made a second attempt to fix the vehicle. I receive the vehicle back and was told to bring it back in 10 days. When I brought the vehicle back on the 10 day there was still an issue with the transmission. I was told my vehicle will be done in one day. I called everyday to check the status of my vehicle 6 days later. Every time I call I get the run around to either call back a few hours later or they will call me back and never call. this as been a big inconvenience for me getting to work and going to school and taking my children to and from school.Desired Settlement: I would like to be refund for the some if not all my money for their poor service.

Business

Response:

October 25, 2014Hello,I am writing to respond to a complaint registered by [redacted] (letter dated October 13th, 2014).[redacted] brought his car into our center for warranty work. When a car returns for warranty work we complete a multipoint inspection of the vehicle which includes a scan of the vehicles computer system.When we scanned the computer system we found the transmission problem occurred after the vehicle reached a speed of 92 mph. [redacted] was advised we would complete the repair under warranty in this case but if the vehicle was found to have been abused again it would void the warranty.The car was at our center for three days and then returned to the customer. During that three day period the transmission was removed and fully rebuilt a second time. This is considered normal turnaround time for this type of repair.Thanks again and please feel free to call if you have any questions,Jack B

Review: On June 2, 2014 car taken for Warranty Transmission issue, i.e. car would not go in reverse. Car return supposedly repaired on warranty on June 4, 2014. Same problem occurred on June 6, 2014. Car returned for repair on June 6, 2014 and spoke with staff at shop at lest 3 times a week since and was promised that the car would be ready 9 times the next day. It appears by their conversation that they have been waiting for a part. As of the 18 of June/Desired Settlement: For the Shop to be forthcoming with the repairs as per the Franchise's Warranty Policy

Business

Response:

July 22,2014Hello,I am writing in response to a letter from **. [redacted] your ID # [redacted].We fully appreciate **. [redacted] frustration and sincerely apologize for her inconvenience.Unfortunately, when the vehicle returned for warranty work we found the Reverse Drum had broken. The part is a steel component and not part of a normal transmission rebuild. With that stated, we did replace completely under warranty at no additional charge to **. [redacted].While it is our goal in all transmission cases to return a vehicle within four to five working days this part was unavailable tn very rare instances we find a part requires special ordering. Unfortunately, this Reverse Drum was a special order part.It’s possible this was not communicated properly to [redacted] and for this we apologize. As soon as the part arrived at our center it was installed in the vehicle and returned to [redacted]. This was within a day of her letter to you.Thanks again and please feel free to contact me should you have any questions,