Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a string of emails that shows that a replacement inverter was supposed to be sent to replace the faulty one The company then asked for documentation of the replacement being installed I do agree that the inverter should be covered under warranty, but the problem is that Flexera did not keep adequate record of the replacement installation Reading this series of emails demonstrates this I was not provided any record of the replacement at that time When I asked Mr [redacted] why there wasn't any record of the replacement installation, he replied "That wasn't the way things were done back then." If a proper paper trail had been kept, we wouldn't be in this situation I trusted Flexera to handle things appropriately, but they let me down [redacted] was supposed to get a resolution to this matter, but he quickly ceased communicating with me Please see the attached email referenced Robert Light last attempt
Ms [redacted] Flexera has exhausted all avenues with the three major manufacturers involved with this case None of the inverter manufacturers are willing to stand behind the original ten years warranty sold by GE Flexera has also contacted the Assistant District Attorney with regards to this issue with no resulting help to bring the case to a resolution To assist the customer, Flexera is offering to supply all labor required to install a new inverter and provide the new inverter at our cost We feel it is unfortunate for the customer to be put in this situation, and we hope our offer helps bring the case to a resolution [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached a string of emails that shows that a replacement inverter was supposed to be sent to replace the faulty one The company then asked for documentation of the replacement being installed I do agree that the inverter should be covered under warranty, but the problem is that Flexera did not keep adequate record of the replacement installation Reading this series of emails demonstrates this I was not provided any record of the replacement at that time When I asked Mr [redacted] why there wasn't any record of the replacement installation, he replied "That wasn't the way things were done back then." If a proper paper trail had been kept, we wouldn't be in this situation I trusted Flexera to handle things appropriately, but they let me down [redacted] was supposed to get a resolution to this matter, but he quickly ceased communicating with me Please see the attached email referenced Robert Light last attempt
Ms [redacted] Flexera has exhausted all avenues with the three major manufacturers involved with this case None of the inverter manufacturers are willing to stand behind the original ten years warranty sold by GE Flexera has also contacted the Assistant District Attorney with regards to this issue with no resulting help to bring the case to a resolution To assist the customer, Flexera is offering to supply all labor required to install a new inverter and provide the new inverter at our cost We feel it is unfortunate for the customer to be put in this situation, and we hope our offer helps bring the case to a resolution [redacted] [redacted]