FlexJobs

Revdex.com: I rejected the response before I received my money back from my bankFlexJobs did indeed give me money backIt was my bank's issue, but the manager at the local branch in my town got to the bottom of it when I gave them the screen shot that Flexjobs gave meHe got the headquarters to give me back my money in my current debit/new cardI spent the money yesterday I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are confused as to why the complainant rejected our response, as we did offer exactly what she wants To repeat it, we offered to refund the user again using a different payment option--from our previous response, "While we don't think it's exactly fair that we refund the payment twice, we empathize with the user and are willing to issue a second refund (either a [redacted] payment or issue a check, whichever she prefers) so that she successfully receives it (and in fact, will probably receive double once the bank settles itself out) In consideration of that, we would appreciate it if the user will withdraw their complaint against us from the Revdex.com."In order to do this, we simply need the [redacted] account she would like us to send the refund to, or to confirm that the address on file with this complaint is where she would like a check sent ?

Thank you for contacting us about this complaint, and per our Satisfaction Guarantee, we went ahead and processed a refund for on 1/10/ We would have refunded the charges sooner, but we have no records of direct communication (we use an advanced customer service software that helps to track all emails, calls, and comments, but don't see anything from this person at all)Perhaps it is possible he accidentally contacted a different company, as his comment that "they insist on keeping my information until they approve of deleting my account" is simply not our protocol--rather we immediately delete user's account at their request Again, we are definitely interested to come to resolution, and hopefully the user has seen the refund come through already

We can absolutely understand the customer's frustration, as she just wants the refund that we have processed for her (which we did, having sent her proof of the transaction including all transaction ID #s, using our regular protocol of refunding the charge on the card used to make the original...

payment).  And from our end, we 100% did process the refund (again, providing documentation of this), and the problem seems to be arising from the bank's handling of the transaction due to different debit card #s.  This frustrates us as well, and we believe this complaint should be made against her bank rather than against us. For example, the user says the bank told her two different things:1) that "[her] money would still be back into my account (which was always the same) even if I paid for it with a different card last year."2) that if FlexJobs credited [the refund] back to my old debit card then the funds will go back to FlexJobs."Her bank is telling her two totally opposing outcomes, without any clear explanation of why.  However, in our experience of thousands of transactions, the first scenario is what happens if the new debit card is tied to the same bank account as the old debit card (which is what the user states is the case).  However, if the debit card is unrelated to the old one, then it seems to make sense that the refund would be cancelled and the the second option would likely happen.  But again, that is not what the user says is the case, and we haven't seen any "bounceback" of the refund.We have looked into whether we can void the refund transaction, so that we can simply send her the refund a different way. However we can't as the refund settled the day it was issued with our processing system.  While we don't think it's exactly fair that we refund the payment twice, we empathize with the user and are willing to issue a second refund (either a [redacted] payment or issue a check, whichever she prefers) so that she successfully receives it (and in fact, will probably receive double once the bank settles itself out).  In consideration of that, we would appreciate it if the user will withdraw their complaint against us from the Revdex.com.

Initial Business Response /* (1000, 5, 2015/07/13) */
We would be more than happy to comply with the desired resolution, although I don't see a live subscription in our system under the complainant's name that started in November 2014. We would need more information to be able to identify the user...

and to confirm that it was our service she was using. Unfortunately there are some scammers who are using variations of our name on their sites to confuse users [redacted]
Per the claims that she was unable to email us or cancel her account directly, these are not accurate for the following reasons:
Our contact [redacted] accessible in the bottom navigation bar on every [redacted] of our site, as is standard website practice) has our phone number, an email form, and (during business hours) a virtual chat option for ways users can contact us.
When logged in, all users can go to their Account Settings [redacted] from the upper-right corner of the navigation bar to manage their account. There are 5 sections here (Contact, Email Preferences, Password, Billing, Subscription, and FAQ), and from the Subscription section users can instantly cancel their account or set their accounts to not renew. Of course, users can also contact us and have us cancel their account for them.
Again, we would be more than happy to resolve this, as we always offer a refund when a subscriber requests one. Thank you for your help.

Thank you for contacting us about this complaint, and per our Satisfaction Guarantee, we went ahead and processed a refund for on 1/10/17.  We would have refunded the charges sooner, but we have no records of direct communication (we use an advanced customer service software that helps to...

track all emails, calls, and comments, but don't see anything from this person at all). Perhaps it is possible he accidentally contacted a different company, as his comment that "they insist on keeping my information until they approve of deleting my account" is simply not our protocol--rather we immediately delete user's account at their request.  Again, we are definitely interested to come to resolution, and hopefully the user has seen the refund come through already.

Revdex.com:
I rejected the response before I received my money back from my bank. FlexJobs did indeed give me money back. It was my bank's issue, but the manager at the local branch in my town got to the bottom of it when I gave them the screen shot that Flexjobs gave me. He got the headquarters to give me back my money in my current debit/new card. I spent the money yesterday. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are confused as to why the complainant rejected our response, as we did offer exactly what she wants.  To repeat it, we offered to refund the user again using a different payment option--from our previous response, "While we don't think it's exactly fair that we refund the payment twice, we empathize with the user and are willing to issue a second refund (either a [redacted] payment or issue a check, whichever she prefers) so that she successfully receives it (and in fact, will probably receive double once the bank settles itself out).  In consideration of that, we would appreciate it if the user will withdraw their complaint against us from the Revdex.com."In order to do this, we simply need the [redacted] account she would like us to send the refund to, or to confirm that the address on file with this complaint is where she would like a check sent.  ?