[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response...
because:
I did not notice any sign stating a $50 service fee.
The technician handling my TV did not verbally state a $50 service fee understanding that some customers might not see the sign.
I can send you the full invoice if desired; the top was cut off because I didn't want to involve your new competition in this dispute.
When a customer states that an appliance is not working properly, the service provider should go above the call of duty to determine the problem, not just let the TV powered on and wait to see if it loses picture.
I find it hard to believe that the TV was on 'for days' and did not lose picture, when your competitors discovered this in a matter of hours.
I still honestly believe that no one took the time to really figure out what was going on with the TV. Had I brought it back so 'you could make it right', I would have been charged another $50. You did not mention this in your response to the Revdex.com.
Regards,
[redacted]
This is in response to case # [redacted], whose television we checked out. Upon dropping TV of a 50.00 fee is required for us to check her size TV. The television was brought in because it would shut on and off Our service technician turned the TV on to check it out. The TV was on for a couple of days and not once did it shut off. We have between 2 - 5 service people in our shop, who can all vouch for that. We never got a call back from [redacted] stating that there was a problem. Because we would have gladly rechecked it and made it right.
Then we received a letter from [redacted] (please find copies enclosed,) who said one of the capacitors was damaged. Wall capacitors are replaceable, therefore she wouldn't have needed a new power supply/inverter board. She stated she sent a photo of the damaged board but we never saw that. Also the invoice was cut off on top and bottom?
The TV could have been jostled when she brought it into the shop. We are an authorized service center and stand by our Service. We have been in business for 60 years.
Thank you,
Timothy F.
President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response...
because:
I did not notice any sign stating a $50 service fee.
The technician handling my TV did not verbally state a $50 service fee understanding that some customers might not see the sign.
I can send you the full invoice if desired; the top was cut off because I didn't want to involve your new competition in this dispute.
When a customer states that an appliance is not working properly, the service provider should go above the call of duty to determine the problem, not just let the TV powered on and wait to see if it loses picture.
I find it hard to believe that the TV was on 'for days' and did not lose picture, when your competitors discovered this in a matter of hours.
I still honestly believe that no one took the time to really figure out what was going on with the TV. Had I brought it back so 'you could make it right', I would have been charged another $50. You did not mention this in your response to the Revdex.com.
Regards,
[redacted]
This is in response to case # [redacted], whose television we checked out. Upon dropping TV of a 50.00 fee is required for us to check her size TV. The television was brought in because it would shut on and off Our service technician turned the TV on to check it out. The TV was on for a couple of days and not once did it shut off. We have between 2 - 5 service people in our shop, who can all vouch for that. We never got a call back from [redacted] stating that there was a problem. Because we would have gladly rechecked it and made it right.
Then we received a letter from [redacted] (please find copies enclosed,) who said one of the capacitors was damaged. Wall capacitors are replaceable, therefore she wouldn't have needed a new power supply/inverter board. She stated she sent a photo of the damaged board but we never saw that. Also the invoice was cut off on top and bottom?
The TV could have been jostled when she brought it into the shop. We are an authorized service center and stand by our Service. We have been in business for 60 years.
Thank you,
Timothy F.
President