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Hi Ms***,Good Morning, I am [redacted] I am the [redacted] of McKenzie Paul & AssocI do know we were looking to speak with your boyfriend but I am confident that my collector thought that your phone number ending in [redacted] was for your boyfriendI have since removed your phone number ending in [redacted] from the fileLet me assure you McKenzie Paul & Assocdoes not do in person visitsI do apologize for the mix up on the phone number and if I can be of any help to you in this matter please dont hesitate to contact meMy phone # is [redacted] Thanks, [redacted] McKenzie Paul & Assoc

Complaint: [redacted] I am rejecting this response because: I have called Mr [redacted] 's office and have not been able to speak to him nor has a called been returnedI requested all information pertaining to the accounts submitted to Mr [redacted] be returnedA TOTAL of $18,was the amount shown to be placed with this agencySeveral clients have called stating they paid the accounts off in full, however we have not been able to clarify the claims as no information was returned to our officeI attached a report from McKenzie Paul & Associationsthere are no dates on when this report was generatedBefore, I submitted this complaint I called the office of Mr [redacted] and left a message that as of today 12/01/has not been returned Regards, [redacted]

Complaint: ***
I am rejecting this response because: 100% of my surgery and all associated costs were contracted to be paid for by the Department of Veteran Affairs prior to
treatment Authorization #***The Fee Based Services Manager at the Department of Veteran Affairs can be reached at ***They are awaiting a phone call to resolve this matter nowI have discussed this matter with the business office of Dr*** and they are in agreement that I was not to be billed nor are they pleased to mentioned by PSII am currently awaiting a response from the Billing Manager Northwest Hills Surgical regarding this matterThe document I signed was inserted into the hospital discharge paperwork I was made to sign while under heavy anesthesia and morphine I did not know what I was signingI WAS NEVER told I would be charged for the device in question it was simply given to me and the nurse said here take this it is yoursI will be glad to return the device immediately it is still in new conditionWhy did it take months for this company to send me an initial billing inquiry in the first place?Why was every other associated medical care provider able to be paid except PSI? Is it because PSI was lazy or incompetent?What telephone number did they try to call? I have received no phone callWhere did they mail the bill? I have received no invoice everI am preparing a letter for the Dept of Veteran Affairs & my local elected officials suggesting that the VA remove this company & affiliates from its approved provider listI have done all I can to help PSI collect whatever fees they believe they are owed from the VAI will die before I pay them once centThe other medical care providers will not be please to be included in a Revdex.com complaint directly caused by PSIMedical Express PSI can obtain a copy of the Department of Veteran Affairs Authorization for payment letter by contacting Northwest Hills hospital or Dr***. I have done all I possibly can to help these peopleI do not owe this debtIt is %covered by the Department of Veteran Affairs and is documented accordingly. I do not know what else I can do to
Regards,
*** ***

My client has sent Mr*** proof of the debt and where Mr*** signed for the equipment

Without Tx Oxy care forwarding the records there is not anything I can do to assist themIf they will forward me the customers that claim they paid I will be glad to research them and issue payment

Complaint: ***
I am rejecting this response because: After discussing in depth with Mr*** we decided not to forward any of the records we have as Mr*** should have access to any of the information pertaining to the accounts his office was collecting onI did receive the email stating McKenzie, Paul and Assocstating they will not make any further attempts to collect on any accounts belonging to Texas OxyCare,INCI, however have not received any information regarding any accounts that were paid on or in full
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: My name is *** and on 12/01/2015, I spoke to Mr*** after several attemptsIn our conversation Mr*** told me he would look into the issue of my office not receiving any of the information we requestedHe stated that the server in his office had crashed and all files were lost and any paper information had been destroyedI had located a couple of reports that I attached to an email that was sent to Mr***He stated he would research the information and I told him I would contact him on 12/04/to touch basis and see if he had been successful in finding anything out to resolve this issue
Regards,
*** ***

Hi ***,I do apologize for you getting the impression we are a law firmWe are not a law firm we are a licensed and bonded collection agency that is licensed by the state of TexasI instruct my collectors to tell the customers this we are also required by law to leave a mini *** at the end
of each callI will contact my client and have the invoice sent to you so that you may direct your payment to my client. Regards, *** ***President MPA

Revdex.com:
Pending follow up documentation from the billing department of Northwest Hills Surgical Hospital, the business office of Dr***, and the Fee Based Services Office from the Department of Veterans Affairs. All documents available have been sent to your client who has billed me incorrectly. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi Ms***,Good Morning, I am *** *** I am the *** of McKenzie Paul & AssocI do know we were looking to speak with your boyfriend but I am confident that my collector thought that your phone number ending in *** was for your boyfriendI have since removed your phone number ending
in *** from the fileLet me assure you McKenzie Paul & Assocdoes not do in person visitsI do apologize for the mix up on the phone number and if I can be of any help to you in this matter please dont hesitate to contact meMy phone # is *** *** Thanks,*** ***McKenzie Paul & Assoc

Mr***,We here at MPA have placed your account on hold please review the documents sent to you via my clientIf the debt is not true and correct we will cancel the accountPlease e mail your findings after you receive the documents from my client I will personally look into itHere is my e mail address ***. Thanks, *** ***President MPA

Mr***,I have told your staff members to please submit to me what customers paid us and we will look into thatIf it is a situation where we missed the payment I will send you out a check representing that amountYou mention $in your complaint I dont believe we collected $total on all
of your accounts put togetherPlease forward a list of accounts that you believe paid us but didn't get paid on to *** and I will take care of it asap.Thanks,*** ***President

I did receive a e mail from *** it did have a attachment but it was not a clear copy so I was unable to read itI asked *** to mail it to me she said she would but I never got it*** did call me again and said they wanted a e mail from me saying I will not contact any more of there customers for payment and I did comply with that and sent her a e mailI have never spoke with Mr*** so all I can do is wait and see if they mail me a report

Tx Oxy care response is untrue I spoke with I believe her name was *** yesterday afternoon she sent me a e mail after our conversation and I told her I would look into her concerns

Complaint: ***
I am rejecting this response because: I have called Mr***'s office and have not been able to speak to him nor has a called been returnedI requested all information pertaining to the accounts submitted to Mr*** be returnedA TOTAL of $18,was the amount shown to be placed with this agencySeveral clients have called stating they paid the accounts off in full, however we have not been able to clarify the claims as no information was returned to our officeI attached a report from McKenzie Paul & Associationsthere are no dates on when this report was generatedBefore, I submitted this complaint I called the office of Mr*** and left a message that as of today 12/01/has not been returned
Regards,
*** ***