Flight Centre Travel Group Reviews (%countItem)
Flight Centre Travel Group Rating
Address: 5 Paragon Dr Ste 200, Montvale, New Jersey, United States, 07645-1791
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I paid over $1200 for a hotel booking through Liberty to attend a friend's wedding. Due to Covid-19, international travel was not possible and the dates were postponed to a date where I could no longer attend. When cancelling, the company said they will keep $300. It is there policy to charge $150 per customer for non refundable fees. Very disgusting extorion tactic druing a pandemic and the company should be ashamed of their policies. Hopefully this will be one of the companies to go bankrupt from this global crises.
My fiancee and I booked a trip to Canada for the end of March, with the COVID-19 in place of course our trip was cancelled. We contacted Liberty Travel and spoke to the agent Scott which in turn did refund us some of the money and we were supposed to receive $300 in gift cards to use for traveling at a later time. This has been since the beginning of April and we have yet to receive the gift cards. I have sent SEVERLY emails to Liberty Travel regarding the $300 and keep getting the run around. I keep getting told the refund specialist will contact us. I have asked for a number to the refund department and a managers name and was told there is no number for me. I believe they are trying to keep our $300 which is rightfully owed to us and I have emails to prove this. I want our money back and will NEVER use this organization in the future.
The
customer last paid $168 on a credit card and that was refunded on 3/17.
The initial deposit was $500 and that was sent to our group department to pay for the group trip booking.
That group was cancelled and the money was now available and the consumer then wanted to go to Cancun on a leisure trip using this deposit. They cancelled Cancun and then booked Niagara Falls with the deposit. That was then cancelled in March and so they are due back
$200 in check form and $300 in the form of an Electronic Gift Card.
The refund to the consumer is still in process as of May 7. We do apologize that we are experiencing longer than normal turnaround as we are trying to process all of the cancellations as a result of COVID which has caused a longer wait time.
Again, we do apologize for the delay.
Complaint: ***
I am rejecting this response because:
I filed a complaint against Liberty Travel and I haven't received our refund as of May 31st or did I not hear from the business, What is the next step for me to get my money back? Thank you.
Regards
This was taken care of 6/4.
Scott spoke to customer to confirm mailing address – check was issued and
approved same day.
A few months ago, I joined Independent by Liberty Travel.
I was not able to utilize the coursework for said program. To become an independent travel agent.
With several failed attempts, I had just given up.after the last dent off my card with this company. I just emailed them, to request a refund, being that I haven’t completed any coursework.
Will I received an email from Alicia L On October 9th.Stating that my money would not be refunded to me.
Even though this is a special case.Once again, I have not even utilize this program.
We have since been in contact with this consumer and were able to resolve her issues directly.
Thank you.
A few months ago, I joined Independent by Liberty Travel.
I was not able to utilize the coursework for said program. To become an independent travel agent.
With several failed attempts, I had just given up.after the last dent off my card with this company. I just emailed them, to request a refund, being that I haven’t completed any coursework.
Will I received an email from Alicia L On October 9th.Stating that my money would not be refunded to me.
Even though this is a special case.Once again, I have not even utilize this program.
We have since been in contact with this consumer and were able to resolve her issues directly.
Thank you.
Awful awful experience with them. And I lost over $1,500 with them !!!!!!!
Used them in order to make things simpler, ended up in a living nightmare with my health at risk and tons of money, time and frustration involved all because I’d used a travel agency and because their agent was unclear and unavailable and her supervisors rude and also not result available at the time unneeded them when trying to get a refund from London. Got to the airport in SF on the first part of my trip to find the tickets were cancelled!!!!!!!!!!! By the travel agency!!! Unbelievable way to start the trip. Had to payback out of pocket and the. Many many emails back and forth trying to find out how to get back home since I thought those tix were also cancelled. (They weren’t but the agent didn’t make that clear)
Unbelievable. Never ever use this agency.
We are sorry to hear the customer had these issues. Upon review, the reason there was no refund was the customer arrived 30 minutes prior to flight departure at the airport and as such the airline would not check her in due to international flight check regulations. That is why they would not refund the airline tickets. It is not Flight Centre but the airlines that held the money due to her technically no showing the flight.
Awful awful experience with them. And I lost over $1,500 with them !!!!!!!
Used them in order to make things simpler, ended up in a living nightmare with my health at risk and tons of money, time and frustration involved all because I’d used a travel agency and because their agent was unclear and unavailable and her supervisors rude and also not result available at the time unneeded them when trying to get a refund from London. Got to the airport in SF on the first part of my trip to find the tickets were cancelled!!!!!!!!!!! By the travel agency!!! Unbelievable way to start the trip. Had to payback out of pocket and the. Many many emails back and forth trying to find out how to get back home since I thought those tix were also cancelled. (They weren’t but the agent didn’t make that clear)
Unbelievable. Never ever use this agency.
We are sorry to hear the customer had these issues. Upon review, the reason there was no refund was the customer arrived 30 minutes prior to flight departure at the airport and as such the airline would not check her in due to international flight check regulations. That is why they would not refund the airline tickets. It is not Flight Centre but the airlines that held the money due to her technically no showing the flight.
I am usually not one to complain and ALWAYS try to give everyone the benefit of the doubt, but I am beyond disgusted with the way I have been treated by *** I am a former customer with Melissa P, who unfortunately no longer works here. She has taken great care of us in the past, and it is a complete shame she left, but I may now understand why. Upon calling to find ideas for our honeymoon, I spoke with Kara. I explained my situation and told her our thoughts on prospective future honeymoon destinations. I explained to her that we are very open to any new places (as we have done cancun and DR in the past and wanted to venture off into new territory) and I would love her expertise on the most romantic all-inclusives she has heard of. Kara made me feel extremely rushed on the phone, in fact, I do not think she was writing any of this down as we spoke, and I received no initial feedback on any prospective honeymoon destination spots. It was a Friday when I spoke with Kara. She assured me that if she did not get a list of prospective resorts for us back to me by the end of Friday, she would be SURE to get them to me at the latest on Sunday. This was very clear.
Fast forward to Friday, a week later, and I received no email, no call, nothing. Again, giving her the benefit of the doubt, I called back and spoke with a co-worker. I explained my situation and the co-worker (I forget her name) was kind, took down my information, and PROMISED me that if Kara did not get back to me by the next day, she would personally call me herself and put together a list for me. She even checked my email to make sure Kara had the correct email.
Fast forward, again, to next Wednesday (5 days later). NO call. NO email. I call back. AGAIN, I am an EXTREMELY nice person. This time I spoke with April. I asked to speak with a manager. Again, I received a bit of a rude, rushed undertone as she told me the manager is in a meeting and will not be able to speak with me. I explained my situation to April (very kindly), hoping maybe she could help instead. AGAIN, I gave April all the details of our honeymoon wishes, including explaining how we would love some travel agent expertise and advice on where to go for our special trip. April then said to me “You and your fiancé need to figure out what destinations you want to go, and you need to figure out what you are looking for in a honeymoon.” Extremely rude. I responded with, “actually, we do know what we are looking for. We are looking for an all-inclusive romantic resort, in a non-traditional location, and were hoping to have a conversation with someone of expertise to help us narrow down options.” The entire conversation was myself literally trying to BEG of information from her, it was like pulling teeth. I ended up thanking her for her time and hanging up.
I am appalled. There are SO many customer services DISGRACES here. Every person I speak to at this location is very rushed, rude, and I feel like they could LITERALLY care less about my business. Like, can I PLEASE get a reliable source of help for my HONEYMOON? I am disgusted and it would take a miracle for me to even want to use Liberty Travel now for our honeymoon. You may have lost a customer, Liberty Travel.
I am usually not one to complain and ALWAYS try to give everyone the benefit of the doubt, but I am beyond disgusted with the way I have been treated by *** I am a former customer with Melissa P, who unfortunately no longer works here. She has taken great care of us in the past, and it is a complete shame she left, but I may now understand why. Upon calling to find ideas for our honeymoon, I spoke with Kara. I explained my situation and told her our thoughts on prospective future honeymoon destinations. I explained to her that we are very open to any new places (as we have done cancun and DR in the past and wanted to venture off into new territory) and I would love her expertise on the most romantic all-inclusives she has heard of. Kara made me feel extremely rushed on the phone, in fact, I do not think she was writing any of this down as we spoke, and I received no initial feedback on any prospective honeymoon destination spots. It was a Friday when I spoke with Kara. She assured me that if she did not get a list of prospective resorts for us back to me by the end of Friday, she would be SURE to get them to me at the latest on Sunday. This was very clear.
Fast forward to Friday, a week later, and I received no email, no call, nothing. Again, giving her the benefit of the doubt, I called back and spoke with a co-worker. I explained my situation and the co-worker (I forget her name) was kind, took down my information, and PROMISED me that if Kara did not get back to me by the next day, she would personally call me herself and put together a list for me. She even checked my email to make sure Kara had the correct email.
Fast forward, again, to next Wednesday (5 days later). NO call. NO email. I call back. AGAIN, I am an EXTREMELY nice person. This time I spoke with April. I asked to speak with a manager. Again, I received a bit of a rude, rushed undertone as she told me the manager is in a meeting and will not be able to speak with me. I explained my situation to April (very kindly), hoping maybe she could help instead. AGAIN, I gave April all the details of our honeymoon wishes, including explaining how we would love some travel agent expertise and advice on where to go for our special trip. April then said to me “You and your fiancé need to figure out what destinations you want to go, and you need to figure out what you are looking for in a honeymoon.” Extremely rude. I responded with, “actually, we do know what we are looking for. We are looking for an all-inclusive romantic resort, in a non-traditional location, and were hoping to have a conversation with someone of expertise to help us narrow down options.” The entire conversation was myself literally trying to BEG of information from her, it was like pulling teeth. I ended up thanking her for her time and hanging up.
I am appalled. There are SO many customer services DISGRACES here. Every person I speak to at this location is very rushed, rude, and I feel like they could LITERALLY care less about my business. Like, can I PLEASE get a reliable source of help for my HONEYMOON? I am disgusted and it would take a miracle for me to even want to use Liberty Travel now for our honeymoon. You may have lost a customer, Liberty Travel.
My husband and I booked a trip with a travel agent who uses GO GO Travel. We've had the worst experience with them. We went to Punta Cana in the Dominican Republic and stayed at ***. We had an awful experience with ***, our room wasn't being cleaned on a daily basis and we were not getting clean towels or our refrigerator restocked. We went to the front desk on a number of occasions(daily) requesting these things to be taken care of. After a 3 day stay we were ready to come home from this nightmare. We tried to leave earlier, but were told we had to contact our travel agent(whom was on vacation himself). We did reach him and he called GO Go travel, as did we. We we told there was no transportation from GO GO out to the airport when we were ready to leave so we were stuck there another night. After nothing being done to accommodate us and our needs, we have contacted an attorney (something we thought we could handle on our own) Or attorney sent a letter February, but they have not responded to him or us. I will never use Go Go travel or go back to
We did receive a letter from their lawyer last week about this and our Customer Excellence team is in the process of sending a response back to the lawyer.
They were booked for 5 nights – they stayed 4 nights and choose to leave one day early. They did not call us saying they were unhappy until day 3 saying they may come home early and they wanted a refund for the one unused night. They actually called our 24/7 emergency line.
When the customer called us initially we tried to get them help at that hotel or alternately move them. We advised them at that time that they were in penalty but we would be happy to send an email to the hotel requesting a refund.
The husband then called back a second time for the transfer and we confirmed a 1:15pm transfer for them.
Our office was only called those two times and we helped each time.
We were subsequently able to secure a refund for them for the one night of $160.00.
Additionally we extended to them a $200.00 total future travel credit with us.
Thank you for your quick response. Some of the response is true, the offer they made us in moving rooms would not have solved the problems of us not getting fresh linens, restocked room,and a clean room. My husband and I did try to give the resort the benefit of the doubt and tried to handle on our own before calling our travel agent. Both failed us and with the voucher they offered us., would not begin to touch the trouble we had with response from both Go Go Travel and *** Our work schedules are hard to coordinate for vacation time( this was our honeymoon). We declined the offer of the voucher due to poor customer service and do not plan to use there service in the future, we did try to get the problem solved in a manner of getting away from the resort. The offer made was unacceptable.
We will correspond further with the lawyer regarding this matter.
My husband and I booked a trip with a travel agent who uses GO GO Travel. We've had the worst experience with them. We went to Punta Cana in the Dominican Republic and stayed at ***. We had an awful experience with ***, our room wasn't being cleaned on a daily basis and we were not getting clean towels or our refrigerator restocked. We went to the front desk on a number of occasions(daily) requesting these things to be taken care of. After a 3 day stay we were ready to come home from this nightmare. We tried to leave earlier, but were told we had to contact our travel agent(whom was on vacation himself). We did reach him and he called GO Go travel, as did we. We we told there was no transportation from GO GO out to the airport when we were ready to leave so we were stuck there another night. After nothing being done to accommodate us and our needs, we have contacted an attorney (something we thought we could handle on our own) Or attorney sent a letter February, but they have not responded to him or us. I will never use Go Go travel or go back to
We did receive a letter from their lawyer last week about this and our Customer Excellence team is in the process of sending a response back to the lawyer.
They were booked for 5 nights – they stayed 4 nights and choose to leave one day early. They did not call us saying they were unhappy until day 3 saying they may come home early and they wanted a refund for the one unused night. They actually called our 24/7 emergency line.
When the customer called us initially we tried to get them help at that hotel or alternately move them. We advised them at that time that they were in penalty but we would be happy to send an email to the hotel requesting a refund.
The husband then called back a second time for the transfer and we confirmed a 1:15pm transfer for them.
Our office was only called those two times and we helped each time.
We were subsequently able to secure a refund for them for the one night of $160.00.
Additionally we extended to them a $200.00 total future travel credit with us.
Thank you for your quick response. Some of the response is true, the offer they made us in moving rooms would not have solved the problems of us not getting fresh linens, restocked room,and a clean room. My husband and I did try to give the resort the benefit of the doubt and tried to handle on our own before calling our travel agent. Both failed us and with the voucher they offered us., would not begin to touch the trouble we had with response from both Go Go Travel and *** Our work schedules are hard to coordinate for vacation time( this was our honeymoon). We declined the offer of the voucher due to poor customer service and do not plan to use there service in the future, we did try to get the problem solved in a manner of getting away from the resort. The offer made was unacceptable.
We will correspond further with the lawyer regarding this matter.
My mother physical went to this location to make arrangements for me to visit her. The worker from this location called me in California and made arrangements with me over the phone for a round trip ticket. Things didn't go well with my mother during the visit. I left her residence on Friday, January 18, 2019 and went straight to the airport to go back home. The airlines, ***, informed me I couldn't change the ticket and would have to wait to the original return flight date on February 4, 2019. I called the airlines four days before my flight and they told me the travel agency and my mother had cancelled my flight. The travel agency had eleven days to call me and inform me but they didn't. I have been stranded in New York since and am currently staying at a women's shelter. The chelter is purchasing my ticket home.
The mother, *** is the purchaser of the ticket and paid by credit card for *** round trip on *** Ticket. At a later date, the mother, Ms. came into the store to advise us to cancel the return ticket. As the purchaser of the ticket we followed her instructions.
Complaint: ***
I am rejecting this response because:
You broke the terms of the agreement you made with me when I arranged them with your travel agent when I was in New York. I would never come here if I knew you could abandon me here. Do you abondon all your clients half way through there trips. I do not live in New York, work, in New York, nor wanted to even be in New York. You cannot change the agreement half way through their trip. Stick to the original contract, that's what contracts are for, otherwise don't call me at my house to make arrangements.
Regards
Again, *** is the purchaser of the ticket and paid by credit card for *** round trip on *** Ticket. At a later date, the mother, Ms. came into the store to advise us to cancel the return ticket. As the purchaser of the ticket we followed her instructions.
My mother physical went to this location to make arrangements for me to visit her. The worker from this location called me in California and made arrangements with me over the phone for a round trip ticket. Things didn't go well with my mother during the visit. I left her residence on Friday, January 18, 2019 and went straight to the airport to go back home. The airlines, ***, informed me I couldn't change the ticket and would have to wait to the original return flight date on February 4, 2019. I called the airlines four days before my flight and they told me the travel agency and my mother had cancelled my flight. The travel agency had eleven days to call me and inform me but they didn't. I have been stranded in New York since and am currently staying at a women's shelter. The chelter is purchasing my ticket home.
The mother, *** is the purchaser of the ticket and paid by credit card for *** round trip on *** Ticket. At a later date, the mother, Ms. came into the store to advise us to cancel the return ticket. As the purchaser of the ticket we followed her instructions.
Complaint: ***
I am rejecting this response because:
You broke the terms of the agreement you made with me when I arranged them with your travel agent when I was in New York. I would never come here if I knew you could abandon me here. Do you abondon all your clients half way through there trips. I do not live in New York, work, in New York, nor wanted to even be in New York. You cannot change the agreement half way through their trip. Stick to the original contract, that's what contracts are for, otherwise don't call me at my house to make arrangements.
Regards
Again, *** is the purchaser of the ticket and paid by credit card for *** round trip on *** Ticket. At a later date, the mother, Ms. came into the store to advise us to cancel the return ticket. As the purchaser of the ticket we followed her instructions.
Travel Agent, Megan P lied about the price difference between getting discounted Disney passes for my daughter and 2 grandkids and getting a package. I had asked to get a separate hotel reservation so that I could get discounted half price tickets because ***, my daughter and my 2 grandkids live in Florida. She said there was really no difference in price between doing it that way and getting a package. I found out from Disney that she overcharged me by $595.80. She made so many mistakes on our reservation at the Boardwalk in Disney that it took 2 hours for them to check us in. They felt so bad that they gave us a $250 resort credit. And they told us *** and my 2 grandkids could have year passes for what Megan charged for a 4 day pass. We did convert the Florida passes to yearly passes. I did go into the Travel Agency 1 1/2 weeks before our scheduled trip when I first found out about the overcharge and was told that to correct this I would have to cancel the trip and start all over again loosing all the Fast Passes that I had spent hours getting and possibly loosing our reservation at the Boardwalk. At that point I decided to handle it when I returned. The trip was 9/5/18 - 9/10/18
When I booked her Disney trip back in Early April, Disney did not have discounted resident passes for her travel dates. Disney mentioned they will announce them later if one comes available. I gave her the rate for what the room only would cost without passes, it was higher for her to book room only and not a bundle package with Disney passes. I gave her the option, she wanted to lower hotel rate, I told her I would touch base with her once Disney announces any resident rate promotion.
*** was in the office multiple times for me to do all her dining reservations and fast passes which took hours, but we had fun doing it and she was excited.
I found out Disney had discounted passes and brought this to her attention. She stopped back into the office we called Disney together, I had them on speaker phone. We had Disney price out her package without passes and the room rate was a lot higher, Disney told her it was smarter to keep her package as it was booked. She would not be saving more by have 3 people with resident rate passes.
She stopped in again 2-3 days before her trip and asked about a refund if she were to cancel, she said she didn’t realize how much money this trip was costing her. The price was the same from day 1.
This email/ complaint from her is very surprising as I feel that I did everything possible for this customer to make this an easy and smooth trip for her.
I am rejecting Megan’s response because it has many discrepancies:(1) Megan told me that there was not really any difference in price between the discounted Florida passes and the price of them in a package. The bundle offered was more expensive, not cheaper than doing everything separately which is what I had requested. She never gave me the option of a lower hotel rate, in fact, she kept telling me she had no idea of the hotel rate because it was a package. I had to go online to find out and told her the price. A Disney agent later told me that I was overcharged by $595.80 for the Passes for the 3 Florida residents. (2) Megan did 4 dining reservations with me when we initially booked the trip and showed me how to do the fast passes online. This obviously did not take hours, possibly 20-30 minuets. I did the first Fast Passes from my computer, one at each of the 4 parks 60 days before the trip. Then, a Disney agent helped me fill in the rest when I called asking how to get a map of each park. She said she had a map and would be glad to help. (3) On Megan’s 3rd paragraph, she did NOT call me. I stopped in the office about 1 1/2 weeks before our trip to address the overcharge. She did get a Disney agent on speakerphone and he said the overcharge was $400, not $595.80. He said he could fix this by cancelling the entire trip and starting all over again. But, I would loose all of our Fast Passes, dining reservations and possibly the reservation at the Boardwalk, so I decided to deal with this after the trip. The original Disney agent who told me about the overcharge also offered this, but I had spent so much time getting these Fast Passes and other reservations and it was so close to our trip starting that I just didn’t want to risk it loosing all of our good reservations (4) On Megan’s 4th paragraph, I NEVER stopped in 2-3 days before the trip asking to cancel. And, I NEVER said I didn’t realize what the trip was costing. These statements are TOTAL FABRICATIONS!Again, as I stated previously, when I checked into the Boardwalk (no one was ahead of us) it took them 2 hours to check us in and they had to get their manager involved because they said “Your travel agent made so many mistakes on this reservation “. They felt so bad they gave me a $250 Resort credit and a free room upgrade to Pool View instead of Parking Lot View. And, the manager suggested that I upgrade my daughter’s and 2 grandchildren’s Passes (the 3 Florida residents) to a Silver Yearly Pass which would be the same price as the 4 day pass that Megan overcharged me for. We did do this. Sincerely
We are sorry to hear this consumer had such a negative experience. Our agent really felt she tried to deliver the best service possible.
Travel Agent, Megan P lied about the price difference between getting discounted Disney passes for my daughter and 2 grandkids and getting a package. I had asked to get a separate hotel reservation so that I could get discounted half price tickets because ***, my daughter and my 2 grandkids live in Florida. She said there was really no difference in price between doing it that way and getting a package. I found out from Disney that she overcharged me by $595.80. She made so many mistakes on our reservation at the Boardwalk in Disney that it took 2 hours for them to check us in. They felt so bad that they gave us a $250 resort credit. And they told us *** and my 2 grandkids could have year passes for what Megan charged for a 4 day pass. We did convert the Florida passes to yearly passes. I did go into the Travel Agency 1 1/2 weeks before our scheduled trip when I first found out about the overcharge and was told that to correct this I would have to cancel the trip and start all over again loosing all the Fast Passes that I had spent hours getting and possibly loosing our reservation at the Boardwalk. At that point I decided to handle it when I returned. The trip was 9/5/18 - 9/10/18
When I booked her Disney trip back in Early April, Disney did not have discounted resident passes for her travel dates. Disney mentioned they will announce them later if one comes available. I gave her the rate for what the room only would cost without passes, it was higher for her to book room only and not a bundle package with Disney passes. I gave her the option, she wanted to lower hotel rate, I told her I would touch base with her once Disney announces any resident rate promotion.
*** was in the office multiple times for me to do all her dining reservations and fast passes which took hours, but we had fun doing it and she was excited.
I found out Disney had discounted passes and brought this to her attention. She stopped back into the office we called Disney together, I had them on speaker phone. We had Disney price out her package without passes and the room rate was a lot higher, Disney told her it was smarter to keep her package as it was booked. She would not be saving more by have 3 people with resident rate passes.
She stopped in again 2-3 days before her trip and asked about a refund if she were to cancel, she said she didn’t realize how much money this trip was costing her. The price was the same from day 1.
This email/ complaint from her is very surprising as I feel that I did everything possible for this customer to make this an easy and smooth trip for her.
I am rejecting Megan’s response because it has many discrepancies:(1) Megan told me that there was not really any difference in price between the discounted Florida passes and the price of them in a package. The bundle offered was more expensive, not cheaper than doing everything separately which is what I had requested. She never gave me the option of a lower hotel rate, in fact, she kept telling me she had no idea of the hotel rate because it was a package. I had to go online to find out and told her the price. A Disney agent later told me that I was overcharged by $595.80 for the Passes for the 3 Florida residents. (2) Megan did 4 dining reservations with me when we initially booked the trip and showed me how to do the fast passes online. This obviously did not take hours, possibly 20-30 minuets. I did the first Fast Passes from my computer, one at each of the 4 parks 60 days before the trip. Then, a Disney agent helped me fill in the rest when I called asking how to get a map of each park. She said she had a map and would be glad to help. (3) On Megan’s 3rd paragraph, she did NOT call me. I stopped in the office about 1 1/2 weeks before our trip to address the overcharge. She did get a Disney agent on speakerphone and he said the overcharge was $400, not $595.80. He said he could fix this by cancelling the entire trip and starting all over again. But, I would loose all of our Fast Passes, dining reservations and possibly the reservation at the Boardwalk, so I decided to deal with this after the trip. The original Disney agent who told me about the overcharge also offered this, but I had spent so much time getting these Fast Passes and other reservations and it was so close to our trip starting that I just didn’t want to risk it loosing all of our good reservations (4) On Megan’s 4th paragraph, I NEVER stopped in 2-3 days before the trip asking to cancel. And, I NEVER said I didn’t realize what the trip was costing. These statements are TOTAL FABRICATIONS!Again, as I stated previously, when I checked into the Boardwalk (no one was ahead of us) it took them 2 hours to check us in and they had to get their manager involved because they said “Your travel agent made so many mistakes on this reservation “. They felt so bad they gave me a $250 Resort credit and a free room upgrade to Pool View instead of Parking Lot View. And, the manager suggested that I upgrade my daughter’s and 2 grandchildren’s Passes (the 3 Florida residents) to a Silver Yearly Pass which would be the same price as the 4 day pass that Megan overcharged me for. We did do this. Sincerely
We are sorry to hear this consumer had such a negative experience. Our agent really felt she tried to deliver the best service possible.
I booked a trip with a seasoned travel agent and was not made aware that where she recommended I travel that they had been experiencing seaweed issues for the last 4 years in the Caribbean and specifically at the Riviera Maya location. I spoke with several of the *** Riviera staff members and this is a known fact that has been occurring. When I called to make the complaint at the *** Liberty Travel staff members were well aware of this occurrence, but my agent did not tell me this after I asked her about white sand and blue waters she assured me that the beach was beautiful. I spent $2500.00 for Ocean Front Exhale Club level accommodations for 4 days. The trip was booked in January 2018 and at no time was it suggested that I travel to a different location to enjoy beach front amenities and activities that were said to be included and advertised.
The customer was booked originally for *** Jamaica with multiple people. They all canceled and she decided to travel by herself at the same property’s location in Riviera Maya. We never discussed the beach. She also never called while she was there to complain about the seaweed so I could try to move her to a different property which is all we can really do. Because this is a natural cause, the hotels do not waive penalties because of this.
We found out that she wasn’t happy with the beach after she came back. When we booked the hotel in January we did not know that there would be in a seaweed problem in May. I am sorry that she experienced this.
I booked a trip with a seasoned travel agent and was not made aware that where she recommended I travel that they had been experiencing seaweed issues for the last 4 years in the Caribbean and specifically at the Riviera Maya location. I spoke with several of the *** Riviera staff members and this is a known fact that has been occurring. When I called to make the complaint at the *** Liberty Travel staff members were well aware of this occurrence, but my agent did not tell me this after I asked her about white sand and blue waters she assured me that the beach was beautiful. I spent $2500.00 for Ocean Front Exhale Club level accommodations for 4 days. The trip was booked in January 2018 and at no time was it suggested that I travel to a different location to enjoy beach front amenities and activities that were said to be included and advertised.
The customer was booked originally for *** Jamaica with multiple people. They all canceled and she decided to travel by herself at the same property’s location in Riviera Maya. We never discussed the beach. She also never called while she was there to complain about the seaweed so I could try to move her to a different property which is all we can really do. Because this is a natural cause, the hotels do not waive penalties because of this.
We found out that she wasn’t happy with the beach after she came back. When we booked the hotel in January we did not know that there would be in a seaweed problem in May. I am sorry that she experienced this.
I would rate Liberty Travel as 1. Agent never asked travel preferences, had to be pursued to get important travel information and chose expensive lodging that was hidden in the overall package cost. Anyone going online can do a better job than they do.
I would rate Liberty Travel as 1. Agent never asked travel preferences, had to be pursued to get important travel information and chose expensive lodging that was hidden in the overall package cost. Anyone going online can do a better job than they do.
I am set to travel with friends on a Liberty Travel-booked vacation and used my *** to pay my full balance of $1224.00 on 3/28/2018. Steven P from the River Edge, NJ office processed my payment for $1224 plus two separate payments of $270 (3/29) and $142 (3/28). He emailed me to let me know that he mistakenly "refunded" my card $412 and when he caught the mistake, re-charged my card when in fact, he never refunded my card for $412 at all. *** confirmed that there was no refund ever processed, my *** statement supports this as well. Yet, Steven says that there was. As a result, Liberty Travel overcharged me $412 and has not reversed the charges.
I have attached the email correspondence between the agent and the customer. *** takes 3-5 days to process refunds but this one was refunded on March 28. Customer should see the refund posted by now......
I am set to travel with friends on a Liberty Travel-booked vacation and used my *** to pay my full balance of $1224.00 on 3/28/2018. Steven P from the River Edge, NJ office processed my payment for $1224 plus two separate payments of $270 (3/29) and $142 (3/28). He emailed me to let me know that he mistakenly "refunded" my card $412 and when he caught the mistake, re-charged my card when in fact, he never refunded my card for $412 at all. *** confirmed that there was no refund ever processed, my *** statement supports this as well. Yet, Steven says that there was. As a result, Liberty Travel overcharged me $412 and has not reversed the charges.
I have attached the email correspondence between the agent and the customer. *** takes 3-5 days to process refunds but this one was refunded on March 28. Customer should see the refund posted by now......