Flight Club New York LTD

I will never order from this store again, I ordered the wrong size by accident and these punks won't even give me store credit for a return or anything, WORSE SHOPPING EXPERIENCE EVER I WOULD NEVER HUY SHOES FROM HERE EVER AGAIN, SY BUSINESS AND GREEDY AS PEOPLE, SHOULD HAVE STUCK WITH NIKE.com at least they respond, let you return wrong purchases , or at the least give store credit if your order is wrong. Flight club is just out to take your money and they took the wrong motherfkers money this time, $286 bucks on a pair of wack AS jordans that look like they have actually been worn , be nice if they at least give you store credit for returns!!! But instead it's a jackass business that's out to rob people! fk FLIGHTCLUB!!! And I'll tell that to anyone until my problem gets resolved !!!

Review: I purchased 2 pairs of sneakers at $175 a piece and the money was taken out of my account right away. A week and a half a goes by and only 1 pair shows up. I had to contact them to ask where my other pair was and I was told "this item is sold out, you will receive your refund in a few days." Um, excuse me? You mean to tell me that you didn't know it was sold out when you withdrew the funds from my account !? Now, I'm without the sneakers (which was a Christmas gift) and my money!? To top it off the package stated to weigh 7lbs. There is no way possible 1 pair of women's shoes weigh 7lbs. That to me seems like they were trying to scam me! Not once was I notified that the item was not in stock AND I had to notify them that my item was missing. The item I purchased went up to $200 the day after I purchased them and are STILL available to purchase. That to me seems like they just wanted more money for the item and used it being out of stock as an excuse to sell them for more money! I had a horrible experience and I will never purchase from them again or refer anyone to buy from them!

Business

Response:

Hello,We apologize for the unsatisfactory experience with Flight Club. Unfortunately, one of the items you ordered sold out before we got to fulfill your order. Flight Club also has physical stores in which has the same inventory that is posted on our website. Therefore, something that is ordered online could also be sold in store at the sam exact time. This is a rare occurrence and we apologize for any inconvenience this may have caused. As far as pricing of the sneakers, Flight Club is a consignment marketplace, meaning most sneakers in our inventory are independently owned. Some sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the market. That is why the same sneakers in the same size may have different prices. We also make the cheapest pair available on the website, so our customers are getting the best deal. As a result, since the pair you ordered sold out at that price, we issued you a refund for the missing item. We understand your frustration and we hope this response clears up any concerns.Flight Club Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought 4 pairs of shoes from FlightClub website via [redacted] about 7 months ago. Transaction ID is [redacted]. When I first got the shoes, I didn't do the legit check. I just took only a few photos of them, then I cut the tag off the shoes and sent the shoes to China. When my mom got the shoes in China, she sent two of shoes to other people. They found that the shoes were fake. I didn't believe it at first. But when I checked the rest of the shoes, it turned out they are both fake. During that period, these two shoes are kept in my home and never give to anyone. The people who received the shoes, he also sent the shoes to Nike China to test its authenticity. The results showed they were fake, which was claimed by Nike China. After that, I asked my mom to send the shoes back to U.S. When I got them, I sent the shoes to my L.A. friend. He went to the physical store and told the staff I got the fake shoes from them. They denied it. When my friend showed the picture that their FlightClub tag was still on the shoes, they admitted the shoes were theirs. But when my friend showed the details of the shoes to prove their shoes were fake, they said "we can't see clearly, you can't identify the shoes by a picture." So, I took some photos of another same shoes, which is authentic pair. I made some comparisons between the fake pair and authentic pair. It is obviously can be seen the difference between those two pairs. But when my friend went to their store, they even didn't take things seriously. They just said each shoes are different once they were produced and the picture still can't not be the evidence, it's unclear. I compared the fake shoes with lots of authentic pair, even though they made in different time, those details were still exactly the same. They are different from the fake pairs. And the staff told my friend don't want to make any trouble. He said if they took out with authentic pair, they need my friend go away immediately. My friend tried to ask them to check their stock and wanted to make a comparison, so they could identify the authenticity directly. But the staff refused and they even wouldn’t let my friend to contact with their [redacted]. I believed the staff must notice the problems of the shoes, but they just don’t want to admit that. The reason I bought the shoes from this website is because of its reputation. I bought lots of shoes from them. But this time, the shoes they sold me were definitely fake. And they refuse to admit the facts and their attitude was terrible, which made me really angry. What’s more, almost no one believe me. Only a few of my friends who knew the whole story so they trust me. I can send you the photos to prove my point if necessary. I tried to solve this problem with them but failed. I’m not very familiar with how to deal with such things in US. When my friends told me I can do complain here, then I come. That’s why I took so long to do that. Please help!Desired Settlement: I would like to get a refund. More importantly, I need them to make a clarification that they sold me fake shoes. It has ruined my reputation!!!!

Business

Response:

Hello [redacted],

Reviewing the correspondence between you and our customer service team, I can verify that we did not state that the unauthentic shoes were ours. However, we provided you with the opportunity to send us proof in order to make arrangements for a return and refund, if this were the case. We pride ourselves on the thorough authentication of our merchandise as firmly stated on our website. Attached, you can revisit the correspondence in which we openly welcomed the photos for your claim. The tag also states not to be removed until thorough inspection as claims will not be honored after removal. You sent pics of sneakers that did not have the Flight Club hangtags attached. This will be reviewed by the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I said, I still have the shoes which are bought from FlightClub LA. I took a picture before I removed the hangtags. In the picture IMG_1936, the hangtags of FlightClub is obviously can be seen . When you compare this picture with IMG_0879, it's easy to find out that they are identical. Several months ago, my friend showed the picture to one of the staffs in FlightClub L.A. store. He immediately recognized the hangtag is theirs. However, when I showed this picture to the [redacted] of FlightClub, who contact me recently. He said the hangtags is from Nike. This is really absurd because Nike never attach such hangtags like that. Moreover, they claimed that the shoes which in the previous pictures are not the same as the one in the IMG_1936. The dots pattern in the midsole of the shoes do not match the one which I provided. Now, I took another picture (IMG_1936) of the shoes I got from FlightClub. By comparing the dots pattern, it's easy to recognize this pairs is the one I bought from FlightClub. I can take more pictures if necessary, the shoes are still in my hands. And I would like to send the shoes to Nike to do the authenticity test if needed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted].Sincerely,

Review: On May * 2015, I ordered a pair of shoes for my son on [redacted]. I received a confirmation of my order and then waited the appropriate amount of time requested by flight club for an e-mail with shipping and tracking information. They requested 7-10 days although in parenthesis it says that it is usually much quicker than that. On May [redacted] I checked my order status and it said that it was processing (not shipped), but processing. I had not received ANY e-mail regarding my order so I decided to email expressing my concerns because my Credit Card statement had been charged the amount for the shoes. I emailed twice during business hours with ample time for them to respond before they stopped assisting customers at 8pm. I heard nothing back. On Friday I continued to check my order status and decided to search for a phone number to speak with an actual person. It seems they would rather you not do this. I spoke with an employee at 12 p.m. eastern time. He told me he was very sorry and would go down to shipping personally and get my order out by this afternoon. I should be receiving an e-mail with tracking info soon. I then at the same time received an e-mail on my girlfriends e-mail (we were both trying to get a response from someone and using two e-mails) saying that they were sorry for the inconvenience and would have my order shipped by this afternoon and I would again get an e-mail with tracking info. The day went by and I got NOTHING. So I then decided to call the number to the New York location before they closed and find out what the problem was. I spoke with a different employee and gave him my info and order number. He then informed me that my item was never shipped because they don't have it in stock???????? Well I am wondering how I was allowed to complete my order on the [redacted] of May and how they can take MY money from MY Credit Card for something they don't even have at their store??!!! This is not a way to conduct business and last I checked it is also not a bank so I do NOT find it acceptable for them to act as if my money was put in a savings account and they use it till I request them to give it back. I have read many complaints on Revdex.com of them conducting themselves in this way and as far as I am concerned I will do anything to prevent anyone from ordering from this company.Desired Settlement: I would like my Credit Card refunded IMMEDIATELY in the amount of 340.49 the total cost charged to my card. If this is to take the 3-10 days informed to me I want a confirmation e-mail before stating that they will refund my total amount as I still have not received ANY e-mail in reference to my order. I have only had a non-recorded phone call with a young man telling me the complete opposite of what the e-mails I receive are telling me.

Business

Response:

We canceled [redacted]'s web-order # [redacted] on May *, 2015, and a full refund was processed and issued back to his card on the same day. Depending on the policies of [redacted]'s card provider or financial institution, funds could take a few business days to reappear his account's available balance. We sent [redacted] a screen shot copy of his refund receipt via email on May **, 2015, in case he failed to receive the initial copy we sent on May [redacted].

[redacted]

Review: I ordered one pair of shoes from flight club website on 12/**/2014. The order number is [redacted]. The price I ordered for this shoes at that time was $350. I want to mention the regular price of this shoes is $450. After two days later, I checked my flight club account. It showed me the shoes has been shipped from new york. But on 12/**/2014, I received an email said flight club can not fulfill my order and they canceled this transaction. They gave me the reason about cancellation was that the shoes I ordered are sold out in that size and at that price.

In my opinion, the price I ordered for this shoes is much cheaper than the regular price, so the flight club doesn't want to ship my order. Because I found there are still 3 pairs of shoes are available in my size from flight club website on 12/**/2014, but the price is changed to $450.Desired Settlement: I want to get that pair of shoes at $350 as soon as possible. Also, I want flight club to write a letter to apologize for me because the attitude of the flight club customer service is really bad.

Review: Ordered sneakers from this business on their online website. Charged my credit/debit card 365.20 Waited several days for a email confirmation as promised at the end of my order- Never got one. Called the [redacted] and the young lady on the phone said their was no such order of these sneakers, I told her my card was charged so there had to be a order. She said NO. I asked for a store manager and she would not put them on the phone. She told me to file a email complaint and then hung up on me.Desired Settlement: I want a refund.

Review: On 3/**/2015 I had ordered a pair of sneakers for $275.00. Got an email the same day stating I can c[redacted] the status of my order so I did a couple of days later and it provided me with my tracking number for [redacted]. I proceeded to go on [redacted]'s website and initiated notifications to let me know when package arrived. On 3/**/2015 around 4pm while I was at the gym I got an email stating the package was delivered. I knew it required a signature so I figured it would either go to my leasing office or I would have to go pick the item up from [redacted]. When I got home I went to the leasing office inquired about my package they said they had nothing. I called [redacted] and they told me that some drivers update their routes while in route and could have marked it as delivered and told me to wait a little while. I had to play pool for my league that night so I told my son to be on the lookout for [redacted]. Got home around 12am and no package. Called [redacted] back next day 4/*/2015 and they said it was delivered I explained to them I did not receive package they told me to contact the shipper(Flightclub). I then went on their website and there was no customer service number available only email. I emailed them asking someone to contact me via phone asap due to not receiving my package and never got a response. So I called my bank and explained what happened and wanted to get a refund/stop payment on the transaction. They did so and on 4/*/2015 I received the credit of $290.32. I asked them if the shipper would be notified as I figured they would try and reach out to me if they didn't receive their money and the banker stated they may or may not receive a notification. Either way I was adamant about not paying for something I never received. I never heard nothing from anyone, Flightclub[redacted]-NOONE! Until 7/*/2015 when I got a notification I had insufficient funds, Im like what the [redacted] I had just gotten paid on 6/**/2015. I knew I paid bills but I had almost 300 dollars left so I called the bank and they informed me a credit reversal had taken place from 4/*/2015 which caused my account to become negative. I asked how the [redacted] can a credit be reversed 3months later she stated [redacted] got documentation from Flightclub that the package was delivered and signed [redacted] I then proceeded to inform them I told the banker when I filed it was never delivered and if someone signed for it it wasn't me. They told me I had to contact Flightclub. So I emailed them on 7/*/2015 @ 2:37pm and again requested someone to contact me regarding my order I had placed in March that I never received and 3 months later my bank account is in the negative because of it. And WAITED for a response. On 7/*/15 @ 7:47pm I received an email from

AF (Flight Club)

Jul *, 6:37 PM

[redacted] . If you would like to reference your tracking information here is the tracking number:[redacted]. I showed my mom because I'm like how in the world can somebody send a message on 7/*/15 and I not receive it until 7**/2015 she was like Im not sure it looks like they are trying to cover their behinds. So I called [redacted] and inquired what I should do and they told me because it had been so long I would have to go through the shipper I asked if I could get a copy of receipt/signature and they said the way the shippers account is set up I would have to obtain through them I also called my local police and inquired what to do and they stated to contact Fraud department and file a case so I did just that. I then responded to their email as follows

Jul *, 1:23 AM

OK & that's why I need to speak to someone I never signed for anything especially not Signing it as [redacted]. I disputed this with my bank since you do not feel the need to verbally communicate as normal businesses do. I have filed a police report and I'm going to enforce an investigation regarding this I refuse to be charged for something I never received for someone else to enjoy! I've already contacted [redacted] regarding this issue due to my bank & police requesting proof of delivery & being that my bank has my signature on file to compare signatures.

Sent from [redacted] Mail [redacted]

From:"Flight Club"

Date:Mon, Jul *, 2015 at 7:47 PM [redacted] Re: I need someone to contact me regarding my order I ...

I waited for a response and I finally got one on 7/**/2015 stating:

AF (Flight Club)

Jul *, 11:33 AM

[redacted].

We apologize for any inconvenience

Flight Club Team

AF

Now I'm getting really upset and confused as to what kind of company am I dealing with because there is no way in [redacted] I'm getting emails 4 days later then when it says It was sent so I tested it and sent emails to different people and received their response within minutes so I was then convinced they where playing with me. I tried to call on sat but they were closed so I waited until 7/** and called while I was at the bank. The rep I spoke with was rude, asked me my order number I explained I didn't have it but I could give him my name he said ok searched by name nothing showed up, I told him I had the tracking number from [redacted] gave him that he said no order showed up I then told him I have emails from customer service and could give him a request number and finally it pulled up. I explained to them the situation and he told me I had to go through bank they couldn't help me and I'm like what do you mean you cant help me I bought it from your company and never received it he said [redacted] wouldn't issue a reimbursement because it has been over 28 days and I explained to him thats not my fault I tried to contact flightclub and didnt get a response he was like nothing can be done I said why did I get an email stating they were going to file a claim with [redacted] he said he didn't know I then asked to speak to a manger that did know. The lady got on the phone I explained it over again meanwhile the banker is listening to what she is saying shaking his head in disbelief because she was saying the same thing I stated something needed to be done she said she would file a claim with [redacted] and someone would get back to me but the likeliness of the clam getting approved would be slim since it was over 28 days. I asked her for her name and ext she would only give me her first name. Later on that day I called [redacted] again and told them what she said and the rep informed me I had 9months to file a lost package claim and the previous [redacted] rep I spoke with should have initiated a claim, he then proceeded to open a claim because he said the woman never filed a claim and said flightclub can make the process easier by sending a shipper waiver that has their letterhead stating they will release the claim to [redacted] otherwise [redacted] will have to send fightclub my c[redacted] and I would have to wait for fightclub to send it to me. Given their response time I was hoping they would do so I thanked him so much and then called fightclub back spoke with the manager and asked her why she lied and said I only had 28 days she said that is what she was told then I asked her why she didn't file claim and she had nothing to say I then asked her about obtaining the letterhead shipper waiver document and she said she would have to c[redacted] with legal department and she would get back to me. She called me today 7/**/2015 and stated they cannot give me the form and I will have to wait until [redacted] determines the claim and I said what if they deny it she said they would re-file which there's no definite date meanwhile my account is in the negative almost $300 and could possibly go to collections if this takes to long! I am utterly disgusted with this company.Desired Settlement: I would like a full refund as soon as possible

Business

Response:

The complainant placed an order on the Flight Club website on 3/**/2015. [redacted] did not contact us until 7/*/2015 to advise us that she had never received the package. We then filed a lost package claim with [redacted] Case ID: [redacted]. After their thorough investigation, [redacted] denied our claim. They concluded that the package was delivered to the correct address and that the signature provided matched their records for previous deliveries to this address.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reason there claim was denied was due to the fact they lied and told me they put in a claim with [redacted] and when I called I was informed by [redacted] there was never a claim filed by flight club so the customer service rep opened one and I called Flight club back and informed them about the claim and asked them why they lied and said they opened one & didn't! So their claim was probably denied due to the fact there was an open claim because I opened it! The claim I filed is still open because [redacted] is requesting a Shipper waiver form on Flight club's letter head which will result in Flight club releasing the claim to [redacted] so [redacted] in return will refund me the money with no involvement of Flight club but upon request of such documents Flight club will not give the shipper waiver form! And in response to this accusation of a so called claim that was thoroughly investigated, When was this done and how come in the many phone calls after I finally got a hold of Flight club was this never brought up not to mention Why would [redacted] say no claim was ever filed on behalf of Flight club they have no reason to lie to me their contract is with Flight club not me???

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a pair of shoes on March [redacted]2014. The Order # is [redacted], and the cost was $464.93. I was instructed to call and verify some information, which I did. Since then I have received no updates or shipping information. The order status says cleared, but there is no explanation of what that means. I have called daily only to get a voice mail and leave a message each time, I have emailed to their customer service email address 4 times and still have yet to get a response. The site says to wait 48 hrs for a response and I have yet to receive a response, an update, my shoes or a refund. I have also sent them a message on facebook and twitter.Desired Settlement: I would like to receive a phone call and also shipping information and receive my product in a timely manner

Review: My son stole my credit card, and made an unauthorized online purchase of jean shoes totaling almost $2000.00 from Flight Club

New York. When I received my credit card statement and found out this, I contacted Flight Club New York, who stopped shipping the last batch of jean shoes purchased by my son, that they were to ship out to my son and refunded the amount charged.

I requested for a return label to ship back the four pairs that they have already shipped to my son. They emailed the return label to me. I used the return label they emailed to me, and returned the four pairs of jean shoes through FedEx and requested the refund for them from Flight Club New York. That is when Flight Club New York started playing me around, would not answer their phone or return calls.Desired Settlement: To refund the money for the items that was purchased from them and returned items back to them.

I placed an online order of yeezyboost 750 size 11 on 12/**, spent $2500. First, I waited 3 days for them to ship the shoes, nothing. So contacted the customer service and only to find that they need to verify my account info by refund s amount back to my account and I should tell them the amount. Why didn't they contact me first and asked me for the info? Instead had me waiting. And If I didn't contact, they would still wait.
And then after I provided the info they asked they promised to have my order shipped asap. So I patiently waited till after Christmas, still nothing. So I contacted them again, the customer service agent told he has informed the shipping Department to have my order shipped right away.
Guess what, I first received an email from the same agent today saying there has been some issue with my order and they tried to call me but I missed their call. What a lie. My phone was on the whole time and no body called.
And then I got another email from another agent telling me they had to cancel my order because the seller decided to withdraw the shoes and guess what now they are charging 3000 bucks for the same size. This is so ridiculous! It took them 13 days to tell me my order has been cancelled? They should honor me the same price regardless. Its not my fault that the seller withdrew all of sudden. The price was 2500 when I placed my order. This is the worse online shopping experience I have ever had.

Review: This complaint is regarding the website associated with the flight club business in New York city (URL: [redacted])

I purchased a pair of Jordan retro 10s on sept ** 2014. The total cost according to the website including shipping was 264.86. My card was then charged 303.05. I also received an email on September [redacted] 2014 stating that the shoes I ordered were out of stalk and the money had been refunded to my visa card and that the transaction had been cancelled. Upon checking my statement not such action had occurred. I have not received any refund. I sent an email to Flight Clubs customer service find out the status of the refund and have not received and answer. The web site also currently shows that 3 pairs of the same size and make of the shoe are still available.Desired Settlement: I would like to have my money refunded in full to my visa. If your company is not able to help me settle this situation can you please refer me to a company that deals with American/Canadian logistics and fraudulent misrepresentation.

Business

Response:

[redacted]

Please see below for confirmation of refund received. Please close this case accordingly. Thank you.

Begin forwarded message:

I am writing in regards to how Flight Club NY goes about business. I have consigned sneakers with them in the past, and never had an issue. This morning I check my email, and they sent me one stating they "held down my cart". This means I had put an item in my cart (which I never did), and they're reserving it for me. I clicked the link out of curiosity, and it showed TWENTY FOUR pairs of sneakers in "my cart", totaling $10,100. How are they allowed to force their business on people like this? What if my banking information and email had been stolen, and someone finished that transaction? They need to be notified that these unethical practices are very, very dangerous and also do not sit well with the general public. I will never shop with them ever.

Review: I was charged $215.90 for tennis shoes that I did not receive. I ordered them online from the website, [redacted] on 2/**/14 @13:51pm EST. I ordered them as a surprise gift but, I did not keep it a surprise and I let the intended recipient know what I ordered and from where and when they stated they were not sure of the authenticity of the Jordan shoes from flightclub.com, I immediately searched reviews online for flightclub.com and I found supporting reviews supporting the information I heard myself, that the shoes cannot be guaranteed 100% authentic, and they even sell shoes for individuals, etc. So, I attempted to contact them on the TFN: ###-###-#### and, the hold time on the system had me wait over 23 minutes so, I sent an email to flightclub.com support group via the order confirmation link requesting to cancel my order stating the same, to cancel my order because I am not pleased with the reviews that I read and the word of mouth statement that they shoes they offer cannot be guaranteed 100% authentic. I sent that cancellation request email on 2/**/14 @8:53am EST. That is less than 24 hours from the date/time I placed the order online. On 2/**/14, I also contacted my bank, [redacted], to inform them of the transaction and the details of why I wanted to cancel my order with them, again, because I did not like the reviews on the authenticity of their tennis shoes and I also could not get in contact with them via the TFN they provided. My bank cancelled the debit card I used to make the purchase and issued me a new debit card. I never heard back from my flightclub.com or my bank until, 4/**/14 my bank account was debited for the $215.90.

I immediately went back to my home branch @[redacted] and they assisted me in contacting flightclub.com directly. We (myself and my bank rep) were assisted by "[redacted]". [redacted] then stated that she was the rep who handled the dispute from my bank and during the phone conference myself and my bank rep had with her she was informed that I provided supporting documents (copies of my cancellation email request that I sent flightclub.com less than 24 hours after I placed the order online, etc). [redacted] requested I send her a copy of those supporting documents of which I did. [redacted] then contacted me via email with an update requesting me to contact her because she had some information for me and to call her the next day on: ###-###-####. This was on 6/**/14.

On 6/**/14 I contacted [redacted] per her email and she then informed me that there was nothing she/flightclub.com could do regarding the charge for tennis shoes I did not receive because per flightclub.com agreement with the courier a dispute has to be filed w/i a certain timeframe. At that time she also directed the blame towards me because I failed to contact flightclub.com to let them know I never received the tennis shoes. I kindly explained to [redacted] that, I do not agree with the outcome stating that I had no need to contact flightclub.com to inform them I never got the tennis shoes because as far as I was concerned I requested to cancel the order less than 24 hours after I placed the order online via an email (proof was provided to [redacted]). I also stated to [redacted] again, I never received the tennis shoes, or signed for them and should not have to pay $215.90 for tennis shoes that I a. requested to cancel the order less than 24 hours after I placed the order online, and b. I never signed for a package.

[redacted] apologized and was truthful, she admitted that the incident of mine occurred before she began working or handling flightclub.com customer service, she was also polite but she was not helpful in resolving my issue of being charged $215.90 for a product, some tennis shoes, that I never received, I asked her to escalate the matter to her superior but to date, I have not had further contact with [redacted], or anyone representing flightclub.com.

I refuse to keep contacting them and complaining because I want a refund for tennis shoes I never received or signed for from the courier. I have provided them proof of my email request to cancel the order that I sent less than 24 hours after I placed the order. I never even got an initial contact from the support group to say, "we received your email...", "our records indicate...." or anything. I never received any contact from them until I got my bank to assist me because they charged me $215.90 for tennis shoes I never received.Desired Settlement: I want my $215.90 refunded to me immediately. I never received the tennis shoes. I never signed for a delivery. I never received contact from flightclub.com acknowledging receipt of my order cancellation email during this entire time to date. I also want an apology from flightclub.com for charging me $215.90, because they, flightclub.com support group/email department or internet department or whomever is in charge of reading, replying to customer emails dropped the ball.

Business

Response:

Hello [redacted],

First and foremost, I would like to express our deepest regret for your negative experience while shopping with Flight Club. I am reaching out to you to explain how Flight Club operates, and to extend a courtesy to you.

To address your concern regarding Flight Club's authenticity, as stated on our website, everything is guaranteed authentic. We do not sell, accept, or otherwise deal with fakes, "grey market" items, or factory variants. All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity.

To address your cancellation request, Flight Club has policies set in place which are clearly stated on our website. Flight Club is a consignment marketplace and not obligated to issue refunds based on buyer's remorse. Because of our reputation for authentic merchandise, we do handle a high volume of orders, both online and between our two stores in New York and Los Angeles.

Your order was processed immediately after we received your confirmed payment on February [redacted], 3:13pm EST. The Terms & Conditions on our site clearly states that all sales with us are final. As for our Delivery & Return Policy, it states that you are able to contact your local FedEx to schedule a delivery or arrange a pickup. The shoes were signed for by "[redacted].” Attached is the FedEx signature for your records.

Please be reminded that a courtesy was extended to you, despite our policy: once returned, we would issue a refund for the cost of the shoes.

Hopefully, this information will inform you on the whereabouts of your package, delivered on Friday, February [redacted] at 6pm. We could not issue the refund for the following reasons:

1- We did not receive the returned merchandise

2- You contacted us in June to tell us you never received the shoes from your February order (this exceeded the time we would have been able to open a case with FedEx)

As a second and final courtesy, we can remove the shipping cost on your next order with Flight Club (should you decide to shop with us after being informed of consignment operations). Not only will I remove the shipping cost for the next order, but I will establish myself as a direct contact for all your future orders with Flight Club. If you would like to redeem this offer, you can call me at the number below.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

FLIGHT CLUB CLEARLY DOES NOT UNDERSTAND THE ISSUE. NOT ONLY DID I REQUEST TO CANCEL AN ORDER LESS THAN 24 HOURS AFTER THE ORDER WAS PLACED, I NEVER RECEIVED NOR SIGNED FOR A DELIVERY OF THE ORDER. FURTHERMORE, AS I STATED TO [redacted], A FLIGHT CLUB REP, BACK IN JUNE 2014 WHEN WE (MYSELF & MY BANK REP WHO HAS BEEN ASSISTING ME SINCE THE INITIAL CANCELLATION REQUEST, ETC IN FEBRUARY 2014 IS MY WITNESS), I CANNOT BE HELD RESPONSIBLE FOR REPORTING THAT I DID NOT RECEIVE OR SIGN FOR THE DELIVERY IF I *NEVER* HEARD BACK FROM FLIGH CLUB. I ASSUMED MY CANCELLATION REQUEST WAS HONORED. THEREFORE, THERE HAS BEEN NO "COURTESY" EXTENDED TO ME BECAUSE I DO NOT RECEIVE OR SIGN FOR A PRODUCT TO RETURN. I NEED MY $215.90 REFUNDED FOR THIS SAME REASON(S).

I HOPE THAT FLIGHT CLUB UNDERSTANDS THAT TERMS & CONDITIONS ARE NEGATED REGARDING THE FACT THAT I ASSUMED MY CANCELLATION REQUEST WAS HONORED BECAUSE IT WAS SENT TO THEM LESS THAN 24 HOURS AFTER THE ORDER WAS PLACED IN FEBRUARY. I DID NOT RECEIVE ANY COMMUNICATION FROM FLIGHT CLUB DESPITE THE ATTACHED EMAIL. KEEP IN MIND THAT I DID EVERYTHING ON MY PART, INCLUDING CONTACTING MY BANK TO ASSIST BECAUSE I COULD NOT REACH FLIGHT CLUB ON THE 800 # AND DID NOT GET ANY EMAIL REPLY FROM THEM. THAT BEING SAID, IF I HAD GOTTEN AN EMAIL THAT THE ORDER SHIPPED OR WOULD BE SHIPPED THEN I PROMISE YOU I WOULD HAVE CONTACTED FLIGHT CLUB IMMEDIATELY TO LET THEM KNOW THAT THE COURIER DID NOT DELIVER AN ORDER TO MY ADDRESS & THEY COULD HAVE HANDLED THE MATTER IN WHATEVER TIME THEY NEEDED TO DO SO WITH THE COURIER BECAUSE I AM THE ONLY ADULT IN MY HOUSEHOLD. THERE ARE TWO SMALL MINORS IN MY HOUSE AND DURING FEBRUARY 2014 THEY WERE BOTH IN SCHOOL. BUT AGAIN, THAT IS NOT MY ISSUE AS A CONSUMER. CLEARLY I DID NOT SIGN FOR THE DELIVERY AS PROVED BY THE ATTACHED DOCUMENT PROVIDED BY FLIGHT CLUB. HOW/WHY THE BALL WAS DROPPED FROM THE TIME THE ORDER WAS PLACED TO DELIVERY IS NOT MY FAULT AS A CONSUMER.

IN CLOSING, I HATE TO BE REDUNDANT BUT I NEVER RECEIVED THE ORDER NOR DID I SIGN FOR THE ORDER. I HAVE STATED THIS TOO MANY TIMES. BOTH ON THE TELEPHONE WITH [redacted], A FLIGHT CLUB REP AND MY BANK REP. I HAVE ALSO STATED THIS IN MY INITIAL COMPLAINT. I NEED MY $215.90 REFUNDED TO ME AND THAT IS THE ONLY WAY THIS ISSUE WILL EVER BE RESOLVED. I CANNOT RETURN A PRODUCT I NEVER RECEIVED NOR SIGNED FOR AND AS I STATED TO [redacted] AND IN WRITING; I DID NOT CONTACT FOR RESOLUTION BEFORE JUNE 2014 BECAUSE AS FAR AS I WAS CONCERNED THE FLIGHT CLUB ORDER WAS CANCELLED PER MY REQUEST. AGAIN, STILL NOT MY FAULT THAT THE BALL WAS DROPPED FROM THE TIME THE ORDER WAS PLACED TO THE DELIVERY THAT I DID NOT RECEIVE OR SIGN FOR.

I NEED MY $215.90 REFUNDED IMMEDIATELY. IF FLIGHT CLUB STILL DOES NOT UNDERSTAND THE REASON(S) AS TO HOW/WHY THIS ORDER WAS MISHANDLED FROM THE INCEPTION OF THE ORDER THEN FLIGHT CLUB HAS TO TAKE RESPONSIBILITY WITH THE COURIER OR INSURANCE AS A COMPANY BECAUSE AS A CONSUMER I AM NOT AT FAULT FOR THE MESS REGARDING THIS MATTER.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],

On August [redacted], 2014, the following email was sent to you in regards to your complaint. I will kindly reiterate as all all proof was provided to both you and the Revdex.com for review:

1- You admit repeatedly that you "assumed" the order was canceled when we clearly communicated with you "Unfortunately, we are no longer able to cancel your order" and you were given the option to turn away the package in order to receive a refund (attachment below with response from Customer Service).

2- We provided signed tracking information directly from FedEx (attachment below).

3- We would have opened a claim with Fedex, however, when you contacted us it surpassed the window (60 calendar days per FedEx policy) where we would have been able to do so.

This is a credit card dispute charge that was settled by merchant services in our favor due to the information provided. Again, the time lapse from the delivery date of the package and your complaint is questionable. We can not honor your request to refund the cost of merchandise delivered and signed from your billing address.

With this being said, Revdex.com will be reviewing this response as well.

Again, complimentary shipping on your next order was extended. If you wish to redeem this offer, you may email me directly. I will be more than happy to be your direct contact for all of your orders as well.

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been refunded for an order that I never received. Also, please note again that I was directed by my bank to file a complaint with the Revdex.com because during the time I filed my dispute there were USPS delivery issues to the property where I rent from. This information was given to [redacted], a Flight Club rep, when myself and a rep from my home branch bank contacted her via telephone. As proved to my merchant services all mail for the property at: [redacted] had to be picked up directly from the post office until the property management installed the proper mailboxes for the units in the building. THE MERCHANT JUDGEMENT WAS IN NO WAY GIVEN BECAUSE OF THE INFORMATION FLIGHT CLUB PROVIDED. IT WAS GIVEN BECAUSE I WAS NOT AWARE OF THE MATERIAL MERCHANT SERVICES SENT ME. THE JUDGEMENT WAS MADE FOR THE SAME REASONS. NOT FOR ANY OTHER REASON OR MATERIALS PROVIDED, OR LAPSE OF TIME FLIGHT CLUB HAS TO FILE DISPUTES OR WHATEVER WITH THE COURIER SERVICE THEY DO BUSINESS WITH.

I am only redundant in mentioning "cancellation" of the order because Flight Club keeps mentioning it. The real issue is far beyond "cancellation", it is the $215.90 charge for an order that I never received and again, I filed this complaint as directed by my bank due to the delayed USPS delivery of mail to the property I rent from. I have furthermore filed a complaint with the FCC for the $215.90 charge for an order that I did not receive. I am a single parent, whom solely provides financially for my children and I am in no position to take a monetary loss of any kind for an order that I never received. Heaven knows I surely cannot afford to take a $215.90 loss of funds either hence I am honestly sincere about complaining to every agency I can until someone stops responding to me with templates denying my $215.90 refunad and treating me like it is all my fault as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: For my order [redacted]. I just recieved this package and it was completely empty. It wasn't damaged or tampered with. This looks like shipper error and I am not happy. I don't want to believe their website is fraudlent but that is what it seems. I would like to request to be refunded as I have no shoes and am now down several hundred dollars. The website e-mailed me back and is giving me the run around. [redacted] already confirmed the box was empty and it was shipper error. Please quit giving me the run around and refund my order. Thank you!Desired Settlement: Refund for my entire order, do not re-send.

Business

Response:

All boxes are weighed by [redacted] after it is picked up from our facility. According to [redacted] and the tracking information, the package weighed 14 pounds. We filed a claim with [redacted] for missing items from package and we were approved. The complainant has been refunded in full as of August **, 2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two pairs of shoe on 12-[redacted]-2013 and the store only sent one,I called to find out why they didn't send the second pair of $95.00 dollar. First time they said they did't have in stock, they asked me to give them 24 hours to do a refund. A week past by nothing was done.I sent an email to customer services, they reply saying they forward the email to the right person who handle this issues. Second email I sent no answer from them, I being calling but no body pick up the phone.Today is 1-**-2014 still waiting for a solution. NOT A TRUSTY COMPANY...Desired Settlement: I want a refund of $95.00 plus tax as soon as possible!! thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My name is [redacted] and I placed an order (order # [redacted]) for a pair of Air Jordan 4 Retro OG "White Cement 2016 Release" (the product name according to their site) with Flight Club on February [redacted], 2016. I put the order in my boyfriend, Joshua's name, but paid with my debit card. *Let it be known that these sneakers had an official release date of February [redacted], 2016 at the retail price of $220.* The order amount that was instantly debited from my account was $338.95 ($325 inflated sneaker price + $13.95 shipping fee).

On February [redacted], 2016 at 2:32PM, Flight Club NY called Joshua's phone number (while at work) and left a voicemail requesting that we call back to verify credit card information. While happy for the security in a world that is full of credit card theft, I was also annoyed that they'd take the funds first and then call back days later to verify. Nonetheless, we called the number back after work and to no avail. After trying 7 times, we got 3 different messages - the last one being that we reached customer service outside of their operating hours. OK. I called back the next day, February [redacted], 2016 on my lunch break and FINALLY reached someone after trying 4 times. I verified my information and she said they'd continue processing and my order would be shipped out. I heard nothing back from them. I received no shipping confirmation through email the days following.

After almost two weeks since I placed the order, I called customer service to ask about the status since they stated in the original order confirmation email that I would receive them in 7-10 days. On February [redacted], 2016 at 2:49PM I spoke to customer service about the order. She said that orders are usually shipped out during the first week, she'd send the issue over to the escalation department, and that I'd hear back from them as soon as the item shipped. She never mentioned anything about them not being in stock. Now today, February [redacted], 2016 we get an email stating that the order was cancelled because the item is no longer available, I'd be credited back the money in 3-10 business days, and they even had the audacity to apologize for any inconvenience. How is it that a pair of sneakers I ordered 2 days before the actual release is no longer available to complete my order?

I immediately called at 5:14PM and (after a 15 minute wait) spoke to a supervisor - Melanie - who stated that there was a large volume of orders placed, and processing was taking longer than usual. I understand that they're busy, but I have two problems with that statement. First off, if you have a high demand, your priority should be to meet it. Secondly, don't promise someone an order delivered within 1-2 weeks of placing the order if you can't fulfill it. Especially one that was ordered well before the date of escalation. She also said that they are a consignment shop, so it's "first come, first serve." Hm, anyone with sense would know that ordering sneakers 2 days before their release at an inflated price would be first come, first serve. I missed out on going to the release day at the many stores around to me to get a pair because I wrongfully and stupidly put my confidence in Flight Club, thinking that a pair in size 10 would be secured for me. Especially since they had my $338.95. I paid the amount I did because they are limited release, and I wanted them. I knew it'd be hard to get, so when I saw Flight Club had them, I jumped on the chance to get them.

The supervisor - who had no strain of confidence and sounded like she was 12 - also added that if someone were to walk into the store and ask for that pair of Air Jordan 4 Retro OG Cements, they'd be the first to get them. Again, I bring up the fact that, I placed the order on the [redacted] and the sneakers weren't officially released until the [redacted]. Why wasn't a pair set aside for a paying customer? And if they didn't have a pair in stock for me to begin with, why call me 5 days after my order was placed to confirm banking information? Clearly, there was an error on their end and after my recent inquiry yesterday, they realized it and are now trying to throw me some serious [redacted]. I am beyond livid. This is absolutely absurd, and they are extremely unprofessional. I've been in the retail business for many years, and I've never seen this lack of care and disservice to a customer in my life. Every establishment I've ever dealt with as a customer or as an employee has always went above and beyond to do what's right.

I reached no resolution with this "supervisor". She told me she no longer had a pair in the size I had ordered for the price I paid. I told her that I saw them on the website in the same size for the same price, but when I go to add them to the cart, the cart said it was empty. She said that they do have them for sale through consignment, but they were $350, and offered them to me at that price. Why should I have to pay more for the pair of sneakers I pre-ordered two weeks ago that are all of a sudden no longer in stock? The company should eat that $25 and give me the pair I rightfully deserve. She had the nerve to tell me to place another order - since they had already refunded the $338.95 (which will take 3-10 business days to show back up) - and pretty much tie up another $350 of my money for another two weeks. I refuse to give them my business and I want this matter settled. This is incredibly unjust, and I'm looking to go to the top until I get the resolution I'm after.Desired Settlement: I want the pair of sneakers I ordered at the price I paid for them. I don't care if the company pays the other $25 to make up the $350 and get them from a consignor, or if they go to Michael Jordan himself. I'm looking for what I rightfully deserve, as I ordered these sneakers 2 days before their official release. If Flight Club couldn't deliver, they should've never had them on the site before that date.

Business

Response:

We regret that [redacted] had an unsatisfactory experience shopping with us. However, this matter was completely out of our hands. Unfortunately, the item she purchased sold out for the price of $325 before we got to process her order. We attempted to then fulfill her order by contacting the other sellers and asking them to price drop to no avail. Since we were unable to process her order we went ahead and issued her a full refund for her order. We apologized several times to [redacted] and tried to explain to her that we are a consignment shop and the items we sell do not belong directly to us and that Flight Club only received 20% of each sale. Unfortunately, we cannot accommodate [redacted]'s request. At the moment, we do not have any Air Jordan 4 Retro OG "white cement 2016 release" size 10 for the price that she paid. However, our inventory is constantly updated and there is a possibility that in the future we may receive pairs for $325 or possibly even less. Once again, we sincerely apologize for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] How is sending my complaint to the supervisor I already spoke to going to help this situation? I heard what she had to say and it was less than satisfactory and not logical in any customer service sense. This company is a joke and I'm done with them. I refuse to shop here in the future, will advise anyone asking about Flight Club to stay away, and will take any and every opportunity to warn others about their practices and extreme lack of customer service, especially on public platforms. They should really reconsider the way they run their business if they want to better it. Not everyone can walk into their shops in NY or L.A. to secure a pair of sneakers. If they aren't going to run a fair game online, they shouldn't be selling them through their webpage. Got the sneakers elsewhere. Nothing further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I will never place an order with this Flight Club again. The customer service is awful to say the least, and consumers may not receive their orders unless they remain extremely diligent in the process. I placed an order Nov. **, 2015 via [redacted]. Had it not been through this method, I may have never received my merchandise. I finally received my order December **, 2015 following multiple phone inquiries with Flight Club, and hold times, in excess of 45 minutes.
When I finally received my order, I was horrified at the condition. I placed a $400 order. The shoes should have been in pristine condition, with packaging to match. Rather, I wondered whether the shoes had been worn, and returned, and what the employees did to destroy the integrity of the packaging. Never again! Terrible, terrible service to say the least.

Review: I ordered shoes from Flight Club on December **, order # is [redacted], FedEx tracking # **. Unfortunately I never received my order.

On December **I contacted Flight Club customer support to inquire where my package was and provided me the FedEx tracking. Unfortunately, according to my FedEx tracking # provides no details after Tuesday, 12/**/2013 7:43 am with the activity "On FedEx vehicle for delivery".

I went through two weeks of calls with FedEx case managers and resolution specialists who were unable to locate my package. FedEx then told me they were going to close my case and that I would have to contact Flight Club about getting my money refunded or the package replaced. I called and left several messages at Flight Club but never received a return phone call. I sent an email to Flight Club support on January **and finally on 01/**/2014 someone from Flight Club, [redacted], left me a message saying she had opened a claim with FedEx to find out how to get a refund, which would take 5-7 business days, and that she would email me this same information. I never received an email from [redacted] nor have I gotten any other phone calls regarding the matter. Since then I have called Flight Club and left several more messages without any call in return and emailed on 02/**/2014 to which I also have yet to receive a response.Desired Settlement: I would like Flight Club to refund me my total purchase amount of $143.39.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Flight Club New York LTD has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: It's a long story.

On Feb. **, 2014, I ordered two pairs of shoes (size 9.5 and size 6.5y) online in FlightClub. The price of size 9.5 was $225 and the price of size 6.5y was $160. With the shipping fee $14.28, I paid $399.28 in total.

Then On Feb. **, 2014 23:33:18 EST, I got an email which said that size 6.5y was sold out and they had already shipped size 9.5, the funds of size 6.5y and parts of the shipping fee which was about $164.06 in total would appear back into my credit card.

In fact, these two pairs of shoes are the gift for my friend and her husband. So I would take two pairs or none. However, before they had already sent only one pair out, they didn't notice me anything about it. Then, as soon as I got the email, I contacted them and told them since size 6.5y was sold out, I would return size 9.5, because I need two pairs of shoes not only one pair. But to my surprise, they told me that according to their policy, all the products sold out from their store is a final deal, I can't make a return or change. At that time, I felt really frustrated and angry and I asked them what could I do? Then they told me to check their website regularly and size 6.5y may become available again.

As the computer was in front of me, I checked their website at once. You know what, I was astounded by finding size 6.5y online. But I couldn't believe my eyes when I found that the price of size 6.5y has changed from $160 to $175. So I telephoned them again and told them since I really need two pairs of shoes, even though you had increased the price, I would like to pay for your mistake, but the only thing I required was that they should give me a free delivery. Unfortunately, they told me they can do nothing for me. I have no choice. I have to make a second order online for size 6.5y and pay extra $15 and another $14.04 shipping fee.

Now I have received my shoes. However, I feel really really unhappy and uncomfortable about this online shopping experience. I still don't understand why I have to take the responsibility for their mistakes.Desired Settlement: Because it was not my fault of labeling a wrong price, I hope they would return the overcharged $15 and the second time shipping fee $14.04 that is $29.04 in total.

Consumer

Response:

At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted].

Sincerely,

Review: I order 5 hats from the site and have no received anything or heard anything from the company. I ordered these items April ** 2015 I never got any conformation. I called a week later to check on my order. The woman that I spoke to told me she will have the order shipped out and give me a call before they closed (April ** 2015). I never got a call nor was my items 5 hats shipped out. I tried to be nice about it and wait until Monday afternoon to see if my items was shipped. I spoke to a lady and she said she was going to ship the items out Monday April [redacted]. Checked my email the next day to see if I had a confirmation or tracking number to follow my items. I never received either. I called back again today April [redacted] spoke to a guy he had an attitude on the phone. I explained to him the situation I was have about not receiving my items that I have already paid for. I asked him when will my items be shipped out as I did the other two times that I called. He said he did not know when my items would be shipped out. I told him that was unacceptable considering the fact that I paid for my items about 2 weeks ago and still have not receive my 5 hats nor anything telling me that its a delay.Desired Settlement: I would like my 5 hats shipped by express and some other type of compensation for having to waste my time with this matter. This is not good for business and I think the way everything that has been going on in this dispute is unprofessional and do not look goo on this company.

Business

Response:

The customer has received part of his order because certain items have sold out. We have intentions of issuing a partial refund for the sold out items, but we have not been able to due to the fact that the customer has opened a claim in [redacted] requesting a full refund. We have contacted our [redacted] regarding this matter so we may resolve this complaint. We truly regret any inconvenience this has caused the customer.