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Flight Club New York

812 Broadway, New York, New York, United States, 10003-4848

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Reviews Retail Stores, Retail Shoes Flight Club New York

Flight Club New York Reviews (%countItem)

I have been consigning sneakers with FlightClub for over a year via the mail-in process. Last november to early december I sent in some sneakers to be sold but two pairs were never processed as normal. They are essentially stuck even though they were received in early december.

I have reached out to flight club customer support repeatedly on this issue. First in mid december, answering follow up questions (my account, tracking number of the package, item submission number) with promises of receiving follow up communication within 48 hours. There have been three separate customer support tickets opened because of this. Two in december and then again in mid january. In each of these support tickets I have provided the information and gotten no resolution and seemingly the tickets have been closed.

The last communication was from the department of escalations I believe and that was on Feb *** of this year. They promised to investigate the issue further, look at video footage in their warehouse, etc. But again, radio silence. It has now effectively been nearly 3 months since I sent the sneakers to flight club for consignment sales. They were delivered. I have had almost a hundred such interactions with Flight Club with no issue, so it is alarming that they have been lethargic to bring this issue to resolution and simply find, process and list the two pairs of shoes.

Shipment info in question:
*** Delivered To *** Left At: Receiver
Received By: HODGES
Wednesday 12//2018
Delivery Time at 12:26 P.M.

two separate boxes (under same tracking number) were delivered at the same time, signed for by the same person, Hodges

Flight Club New York Response • Feb 22, 2019

James here from the Flight Club team! I would like to start off by apologizing for the inconvenience. I have been filled in on your situation and we're very sorry to hear your 2 listings were not properly received into your seller account We have reviewed your issue and will be re-listing the Air Jordan 1 Retro for sale, in regards to the Alphaedge 4d M, we are still looking into this shoe as we believe it has already sold. If you would like to withdraw the Air Jordan 1 Retro you will have to log onto your *** account to initiate the withdrawal. Otherwise, the shoes will remain listed for sale and once they sell you will receive your cash out credit. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

Customer Response • Feb 22, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I purchased 3 pair of yeezys on 2/18 and paid for overnight shipping $150. my total order was over $5,000. I did NOT receive an email from the company stating my order has been declined.. I had to go on the website myself to see that status of my order to figure that out. I contacted customer service immediately and I have been receiving the worst templated responses from robots. My credit card is charged $5,110 and I have a DECLINED product on my flight club portal. This is by far the worst customer service I have ever received in my life. I need answers now, I need a live supervisor to speak with and I refuse to see another CHEAP templated email from customer service employees that refuse to help customers.

I canceled a consignment with the company. A pair of NEW Nike KD 4 Nerf sz 13 sneakers with all the pieces, extremely rare. The price was set at $2265. Flight Club sent me a *** tracking # 1 month ago and it still hasn't updated. At one point they told me to take it up with *** until I brought up Revdex.com. Ive never experienced any problems with them and I will still consign with them, just need this cleared up asap.

Flight Club New York Response • Mar 08, 2019

On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that, we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent withdrawal as we are working towards making *** a seamless consignor experience and will be using your feedback towards making that happen.

I have been in email limbo hell with the support team at Flight Club/Goat. I sent shoes valued at $2800 to them about a month and a half ago and I have detailed proof of every instance. The facts lie in the constant emails that I have sent to ***, an email I despise with so much hate. I have waited patiently, and constantly get passed around from representative to representative only for them to tell me that they would check surveillance videos at the time of delivery to see how the package got stolen. The representative actually ***ed the issue as resolved. I have very detailed accounts of every time they just ignored my service request and ask ludicrous questions as if I don't email them every day.

Customer Response • Mar 20, 2019

At this time, I have been contacted directly by Flight Club New York, LTD regarding complaint ID, however my complaint has NOT been resolved because:

[Your Answer Here]

I have been contacted by the company. I have emailed them over 60+ times and they responded saying that they are not going to tollerate the profanity I used. (I didn’t curse just simply emailed every day to keep up to date.) they said they will send me back the shoes after the update my account and withdrawal them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Flight Club New York Response • Mar 29, 2019

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} span.s1 {color: #e4af0a} ***,

We have gone ahead and updated your account with your consigned listings. To withdraw the listing(s) simply log on to your seller account via ***. Choose the listing(s) which you would like to withdraw, click the cancel listing button. Once you have successfully requested to withdraw your listing(s), your request is then forwarded to our fulfillment team to ship back to you. Once your shoe has been boxed and labeled for shipment you will receive a tracking notification email. Otherwise, the shoes will remain on consignment until they sell, once a sale completes for each listing you will receive your cash out credit. Please don’t hesitate to reach back out if you have any additional questions or concerns.

Order No: *** Never had a problem with flight club until now....I recently made a purchase on 2//2019 ONLY for my purchase too still be in "processing" I reached out to customer service and I ALWAYS get the same email. My purchase was over $230 dollars
I need a full REFUND of my funds if my purchase wont be fulfilled.

Flight Club New York Response • Feb 22, 2019

Peter,

Your order #*** was delivered on 02//19. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

I sent a pair of Adidas Yeezy Boost 350 V2 Static (EF2905) size 13 to the Flight Club location to be consigned. The item was delivered on January *** of 2019 on 12:19 PM through *** “Left with individual.” But I have yet to see any updates on my seller board and it is still being “processed” I have contact flight club via email and after responding to my first email they have not responded to another one regardless of the consistent emails I send them. And in the email they sent they said to wait 48 hours for response from them and if I do not get one to reply to this email, but yet to have received any update. I believe someone at flight club is stealing shoes from sellers. There are way too many “lost” pairs from people sending to flight club.

Flight Club New York Response • Mar 04, 2019

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hello ***,

Thank you for filing a claim with *** in regards to your pair of Adidas Yeezy Boost 350 V2 Static (EF2905) size 13. We are awaiting the outcome of that investigation, once you provide us with the outcome of the claim we will proceed accordingly.

Customer Response • Mar 07, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

The company has not offered any conclusion and wants to wait for response from ***. What can the company do in the case that the item was lost or stolen in their hands?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Flight Club New York Response • Mar 18, 2019

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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent submission as we are working towards making *** a seamless consignor experience and will be using your feedback towards making that happen. Please don’t hesitate to reach back out if you have any additional questions or concerns.
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I brought my Doernbecher 8's size 12 to Flightclub and it was put up for sale in November for $1085. I could see it on *** and on their site to actually purchase the shoes on *** the day after. At the end of January, it no longer let me adjust the price on sell.flightclub, it disappeared off of ***, and my listing could not be removed to have the shoes back to me on *** (All indications that my shoes were sold).

There was only one problem :
Flightclub never sent me an email that my shoes had sold and never sent me payment for the shoes. I sent their customer service an email and a case was opened, but no one has bothered to help me as of now (3 weeks of not knowing where my shoes are, not having my shoes or payment, and absolutely no email response from flightclub even though I sent them 2 additional emails to follow up with them.

I went to flightclub NY in person and told them of my situation, and they shrugged their shoulders and said "try to remove it from the site", which I already tried to do. Their customer service is non-existent and they don't seem to care about sending me my shoes back or the payment that I never received. Absolutely horrendous customer service, I have never had any problems with flightclub in the past before this, but this is a pair of $1,000 shoes and essentially theft if I don't receive my shoes or the payment I was supposed to receive if my shoes were sold.

Flight Club New York Response • Feb 18, 2019

James here from the Flight Club team! Moe filled me in on your situation and we're very sorry to hear your listing was removed and modifications could not be made. We have reviewed your issue and have addressed it by re-listing the shoes for sale. If you would like to withdraw the pair you will have to log onto your *** account to initiate the withdrawal. Otherwise, the shoes will remain listed for sale and once they sell you will receive your cash out credit. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

Customer Response • Feb 18, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you James

Sincerely

flight club scammed me out of 1,300$ dollars , I purchased nike offWhite vapor max , they where fake nikes , they where two different shoes , missing shoe laces , I haven't gotten a respond

Flight Club New York Response • Feb 26, 2019

We are sorry to hear that you are unhappy with the the 10: Nike Air Vapormax fk "OFF-WHITE" you received from us. We want to assure you that we do not sell, accept, or handle fake product, "grey market" items, or factory variants. We guarantee that everything you purchase from Flight Club is authentic.All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints. The consignment team is trained to identify any and all inconsistencies and our policy is to decline items that do not meet our standards. Our fulfillment team re-inspects the sneaker prior to shipment for defects and flaws beyond the normal variations in manufacturing.All sales at Flight Club are final since Flight Club is a consignment marketplace meaning independent owners provide the items we carry and offer. As such we are not able to process returns or exchanges.

Customer Response • Feb 26, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Shoes are defective, didn’t say in the description that the shoes would be missing laces , have discolored tongues , and also a different white lace in each shoe , that’s false advertising when you look on the site and order dosent say anything about all the defective things that’s going on either the shoes they make them look proffer when that’s not the case

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Flight Club New York Response • Mar 29, 2019

Flight Club is a consignment marketplace meaning independent owners provide the items we carry and offer. Unfortunately, we are not able to process exchanges, our sincerest apologies. We have offered a resolution via email, once the shoes are received and verified we can proceed accordingly.

Customer Response • Mar 29, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

At this point I don’t kno what to do , I thinking I should take it to smalls claim court , the won’t exchange the shoes because the value went up 700$ plus , now they want me to return the shoes and say I can rebuy them which makes no sense

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

on 2//2019 I requested my 2 shoes back from flight club and to this day I have only gotten one pair back. I have emailed every day since and no one is taking my email seriously and is doing anything to help me get my shoes back. They have no working phone number I can call to get this fixed. Im not the first person that they have lost a persons pair of shoes either. My lawyer and I are investigating a class action lawsuit against them.

Flight Club New York Response • Mar 08, 2019

Dear ***,

On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience that you had in withdrawing your pair of Air Jordan 1 retro high og (gs) (Sports Illustrated).

At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.

As for the Air Jordan 1 retro high og (gs) (Sports Illustrated) that you requested to be withdrawn it is on its way and can be tracked using the following link:

***

Once again, we apologize for any inconveniences we may have caused on your recent withdrawal as we are working towards making *** a seamless consignor experience and will be using your feedback towards making that happen. Should you need help in the future, please don’t hesitate to reach back out if you have any additional questions or concerns, we're always here to help.

I sent in a pair of Air Force 1 Low Supreme x Comme des Garcons (2018) (AR7623-001) size US 11 to the Flight Club warehouse to be consigned. The location of the warehouse is ***. My pair of shoes was delivered on December ***, 2018 at 11:34 AM and was signed by 'HODGES'. It is now February ***, 2019 (Over 2 months) and this pair has still not yet been processed or scanned into my seller dashboard. I have contacted support several times however they keep giving me nonsense reasons as to why my pair is still not yet scanned such as 'We're looking at cameras to see where the pair went' or 'Please file a claim with the shipping carrier'. These excuses are absolutely unacceptable because it's most definitely not ***'s fault when there is literal proof of delivery and that it was signed by one of Flight Clubs employees. Secondly, this has happened with many of my friends as well. I believe that someone in the warehouse is stealing pairs because this does not happen with GOAT which owns Flight Club. I've only seen this happen with this specific Flight Club warehouse.

Flight Club New York Response • Feb 18, 2019

Hi ***Thanks for reaching out and so sorry to hear that your shoe listing has not been activated! There have been instances in the past when *** will mark a package as "delivered" on their tracking site and the order was not actually delivered. At this time, we kindly ask that you contact *** to start a missing package investigation.Their contact information can be found here:***
Please reach back out with the outcome of the investigation and we will proceed accordingly.

I ordered online and still have not received my confirmation 3 days later. The first time I ordered I did not put the suite number and I asked if they can add the number, The email I received back said they can not but will issue my refund. I asked how long will it take and they keep sending me the same email saying the refunds are issued in the order it was received. I understand that. I have no confirmation that the ordered was either shipped or cancelled or a refund was started. I do not want to be like the other the others waiting 6 months for my package or my refund being this gift was suppose to be here for Valentines day. I would like this resolved ASAP. I am the customer and I should not have to wait 6 weeks for a refund.

Flight Club New York Response • Feb 15, 2019

Hello ***, Your refund for $245.00 was processed on 2/. Depending on the policies of your card provider or financial institution, it *** take between 3-10 business days for the funds to re-appear in your available balance.Please let us know if you have any additional questions.

I ordered two items from flight club, one was the yeezy700 it says it got delivered in front of my door, I got home Monday night it wasn’t there which was feb , today is gem *** the second pair was suppose to arrive today again it says front door delivery but nothing was delivered, I spent over $700 on tooth shoes which I paid $100 for shipping, my item is not here I’m very upset I think I got scammed

Flight Club New York Response • Feb 14, 2019

Hi there ***,Thank you for your patience! Due to the merchandise value of your order, we will need you to file a police report in order to proceed with the claims process. Once we receive the police report, we will provide you with two separate affidavits and all of that information will be forwarded to our insurance company to further investigate. Please reach back out to us once you have provided us with a copy of the police report.

Customer Response • Feb 14, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I sent one pair of shoes for sell to Flight Club over 3 month but my shoes was never listed on website. I reported this many times to customer service but no ones solve it. I have Fedex deliveried proof with their signature.

Flight Club New York Response • Feb 15, 2019

Hello ***,We apologize for the delayed response and inconvenience you're experiencing.Our team will be running an investigation and inspecting the cameras to see if the shoes arrived to our facility and if so, where they could've been moved to.In the meantime, we ask that you please file a claim with the courier service you used in regards to a potential lost/missing package while we look and investigate your submission on our end, please update us on the status of your claim.

Customer Response • Feb 15, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The package is required for a direct signature, and the package has been signed by the person named JJose on 11//2018, thus there has nothing to do with the courier service. Attached is the delivered signature proof.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Flight Club New York Response • Mar 14, 2019

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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent submission as we are working towards making sell.FlightClub.com a seamless consignor experience and will be using your feedback towards making that happen.

Customer Response • Mar 19, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I paid this company $50 for next day shipping, received a conformation email that my product had shipped, but he next day I got NOTHING! I went to the *** store and was advised that according to the tracking info, the package had not even left the store, only the label was created. I emailed Flightclub over and over and over again, only to get what seems like a pre-programmed reply and then eventually no reply! There is no number to call or anything. Now *** tracking shows my package will be delivered Monday. If I ordered Thursday and paid for next day shipping, I should’ve gotten it Friday! I want my $50 refund for next day shipping ! I’m owed that! I’ll NEVER purchase anything from this place again.!!!

Flight Club New York Response • Feb 12, 2019

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We sincerely apologize for any shipping delays, we have gone ahead and processed a refund of $50 to your original payment method. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account.

Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

Customer Response • Feb 12, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I recently complained to Revdex.com about a purchase I made from flight club order number #*** and they agreed to give me a refund for the two sneakers I purchased from them online I shipped back both of the sneakers back to flight club and flight club recieved both of the items on these two dates 1//19 and 1//19 , I recently recieved a refund for only one of the sneakers but not the other sneaker , they already have both of the sneakers but they only gave me a refund for one pair. I want my full refund not half of it. I emailed flight club and a support associate said I wasnt giving a full refund because one of the sneakers was shipped to me on 1/*/19 which was the daye I originally recieved the sneaker from my purchase which I later shipped back for my refund he obviously has no idea that I shipped that item back to flight club back already I sent him screenshots of the tracking numbers of the sneakers I shipped back to flight club and he said he would look into the issue further and to forgive him for the miscommunication I've been dealing with a lot just to get my money back from flight club and I want to know what's really going on here and why I do not have my full refund back ive been going through hell with this company, this company is incompetent and unprofessional they cant get anything done right not even my refund I'm tired of going back and forth with these guys for my money its ridicoulous.

Flight Club New York Response • Feb 11, 2019

We apologize for the delay in processing your refund. Due to a high volume of orders, our returns took longer than average to process. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that, we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. The second half of your refund was processed on 02//19, however, depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

Customer Response • Feb 11, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I shipped 12 pairs of 'Nike x Off-White Zoom Fly' with a unit code of ***n black packaged in one large box. The shoes were shipped on December and successfully delivered on the ***. Eleven of the twelve pairs were successfully listed but they failed to list one size 9.

After numerous unreplied emails with correspondence dating back to December , a representative contacted back informing me that I will be contacted within 48 hours of investigating. No reply was received since then and after multiple emails over a month, I was informed that they could not locate my shoe even though the other 11 pairs had been successfully listed. Since the email received on January , no other emails have been replied to.

Furthermore, there was another occasion in which I was not paid for my Yeezy 500 Salts. After discussing this with a friend of mine, it seems that the company has been doing this regularly and do not respond to their emails or calls.

I hope that this can help me recover my item or have it listed on the system. I am more than happy to provide further evidence on this matter should you require.

Flight Club New York Response • Feb 13, 2019

Hello ***,Apologies for the delayed response.After looking into the submission #***,it appears that all 12 of your the 10: nike zoom fly have been accepted and listed for online sale in our facility. If you believe this is a mistake, then please let us know and we will look further into the matter.

close
I recently wanted to sell some of my shoes to Flight Club for some extra cash. I shipped them a few shoes including an Arsham 4d Runner.

They received them on December *** listed all the shoes but two, the Arsham 4d Runner and a DBZ ZX 500 shoe.

The last reply to a support ticket that they gave me was on the *** of December where they said they escalated the ticket. It has been over 3 weeks since I sent in the shoes and over 2 weeks since they last replied to me. They said in their last reply that they would reply within 48 business hours.

Since this, I have gotten two responses back, but again I haven't had an email response in weeks.

Flight Club New York Response • Feb 07, 2019

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On behalf of Flight Club, I want to extend my sincerest apologies for the delay and thank you for your patience and understanding. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. Your matter was escalated to management and your shoe listings (SUBMISSION *** futurecraft 4d and zx 500 (*** and ***)) have been activated as of 02//19! Once your shoes sale you will receive your cash out credit. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process.

Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

Customer Response • Feb 07, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

In mid December, I shipped a very expensive pair of sneakers to Flight Club to consignment. The shoes were delivered to their Culver City warehouse with a tracking number.

Like many others, the shoes got stuck in 'processing' for over a month, so I cancelled the submission.

After contacting Flight Club endlessly with no progress, I still have not received any update regarding the shoes being returned to me. In the selling portal on Flight Club's website, my item is not even listed in the "cancelled" tab, which is even more concerning.

All I am looking for is for Flight Club to send my shoes back to me. They are very, very expensive and Flight Club has caused me a lot of stress.

Flight Club New York Response • Feb 14, 2019

We are awaiting for the claim outcome from *** you initiated in order to proceed accordingly. Please advise us once the investigation has concluded so we can resolve your matter.

Customer Response • Feb 25, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

Flight Club cannot send my sneakers back to me because they lost them. They have requested a *** proof of delivery so that they can cash me out.

*** provided me a confirmation/proof of delivery and Flight Club will not accept it. At this point, I have spoken to many *** employees who are stunned that Flight Club will not consider the attached PDF a valid proof of delivery.

In the attachment, you will see the package was successfully delivered to "GOAT". GOAT is Flight Club's parent company.

Flight Club has a "failure" rating with the Revdex.com and they are notorious for losing packages and providing customers with a terrible customer service experience.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Flight Club New York Response • Mar 08, 2019

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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. We have offered a resolution and have reached out by email with the details. We do apologize for any inconveniences we may have caused on your recent listing as we are working towards making sell.FlightClub.com a seamless consignor experience and will be using your feedback towards making that happen. Please don’t hesitate to reach back out if you have any additional questions or concerns.
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Customer Response • Mar 11, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

I accept the response, but at this point it is imperative that I get my sneakers sent back with express shipping today (3/), as I now need to send them back to the person I got them from.

I will need a tracking number ASAP.

I would like to suggest that Flight Club gets phone support ASAP as well. Companies the size of GOAT/Flight Club should have phone support in 2019, and it has been very hard to deal with them solely over e-mail.

Sincerely

Hi, I sent a pair of shoes to their consignment department, for they can verify that they are real for they can go up for consignment. I never received a confirmation on whether they had received the shoes. So, while I was on vacation, I had sold the shoes for $1000 on an app called GOAT (Way of selling your high-value sneakers), I went to my online account to request the shoes back. However, I canceled the submission, which meant the shoes had never gone up for consignment. And I had sent the shoe weeks in advance. So I have contacted their customer service, sent them the tracking number, they transferred me to their consignment department, in which they said they would answer me shortly. It has been more than 3 weeks, with no response. And I have been sending them more emails, and I still get no response from them.

Flight Club New York Response • Feb 12, 2019

Hi ***,Thanks for reaching out and so sorry to hear that your shoe listing has not been activated! There have been instances in the past when *** will mark a package as "delivered" on their tracking site and the order was not actually delivered. After conducting an investigation it has been speculated that your package was lost on its way to our warehouse, at this time, we kindly ask that you contact *** to start a missing package investigation.Their contact information can be found here:***Please reach back out with the outcome of the investigation and we will proceed accordingly.

Customer Response • Feb 17, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have placed the *** Claim, I am still waiting for their response. But I highly doubt that they never delivered the shoes, because the same exact thing happened to someone else recently, in which their shipping provider had delivered the item.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Customer Response • Mar 03, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still waiting for a response of the claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Flight Club New York Response • Mar 18, 2019

Please reach back out once the investigation has concluded and we can proceed accordingly.

I sent a pair of expensive sneakers to there warehouse location. Package just says received by GOAT. These particular sneakers are being sold for about $3,000. It’s been almost three since the package, has been signed for and I still have no updates. This business has no contact number. And the employees who handle the email customer support reply’s to at days at time. With really no solution.

Here is my proof
***
*** Tracking number : *** Nike Air Jordan 1 Off white size 10.5
Submission #

Flight Club New York Response • Feb 07, 2019

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} ***,

Unfortunately, after an inspection of the sneakers, our specialists noted many inconsistencies between the overall shape, construction, and materials used within the sneakers in comparison to authentic retail pairs. Our consignor manager has reached out in regards to shipping your shoe back to you.

Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

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Address: 812 Broadway, New York, New York, United States, 10003-4848

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