Flight Club New York Reviews (%countItem)
Flight Club New York Rating
Address: 812 Broadway, New York, New York, United States, 10003-4848
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Flight Club New York
Add new contacts
I used Flight Club to do Cosignment on a pair of Yeezy shoes style ID in size 14. I sent two of these pairs and they were delivered at the same exact time, one shoe was listed one shoe has not been listed. I have been trying to contact customer support since 1//2019, and their only reply is to wait 48 hours for a response. It has been much longer than 48 hours and they cannot or will not tell me where are my shoes and why is it not listed yet. Both tracking number show delivered 1/***2019 at their warehouse in Secaucus, NJ the exact address I was told to ship it to. They were both signed for by an *** The shoes were both shipped separately, and had their own tracking numbers. This is quite unprofessional, how can a business that offers consignment not answer any questions as to where the location of my shoe is and why it has not listed. I have read a lot of recent reviews on reddit and other sites and many others are experiencing this at a higher cost. I have used Flight Club many times, but this is the first time they are not answering me, I cannot contact them via phone. I don't understand why they are not answering me and telling me where my shoes are. Did they lose it or did someone steal it?
J***,
We apologize for the delayed response and inconvenience you've been experiencing.We have located your shoes and will be having them entered in your account shortly. Moving forward when sending submissions to Flight Club, please be sure to include the submission barcode/number printout inside the box. Another tip we encourage is to write the submission number on the actual shipping box with a marker. Doing this will help speed up the submission process for both parties moving forward.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased two pairs of sneakers from flight club on 12//18 I complained about the product to Revdex.com recently requesting a refund and flight club agreed to give me a refund for this purchase but I still haven't recieved my refund from flight club yet, I shipped the sneakers back to flight club which arrived at their New York location at *** on January *** 2019 and January *** 2019 and I recieved a email from flight club support saying they recieved the items but they are backed up in processing my refund due to seasonal requests or whatever it's like there is no importance or urgency from this company to issue my refund at all. it's already the January *** and I still haven't recieved my refund yet from my order #*** I want my refund asap this should be prioritized.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I was sold a pair of Nike shoes from this company claiming all their merchandise was authentic I received the merchandise and it was FAKE all the tags from merchanidse where in Chinese nike doesnt have chinese wrting on their tags when I reached out to the company with pictures and proff they claimed to me that they would not refund my money for the shoes I am more than willing to return their fake shoes
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} span.s1 {color: #e4af0a}
We want to assure you that we do not sell, accept, or otherwise deal with fakes, “grey market” items, or factory variants. We guarantee that everything you purchase from Flight Club is authentic and new.
All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints. The consignment team is trained to identify any and all inconsistencies, and our policy is to decline items that do not meet our standards. Our fulfillment team re-inspects the sneaker prior to shipment for defects and flaws beyond the normal variations in manufacturing.
The pair of w's air huarache run se "rose gold" that you purchased met our selling standards for brand new unworn authentic merchandise.
On Jan , 2019 our shipping department carefully inspected your order for any excessive flaws that are not consistent with standard expectations for a brand new and unworn sneaker. As our policy states, we never accept immensely flawed merchandise for consignment from the onset. Unfortunately, some sneakers simply pass quality control with visible flaws at the factories where they're manufactured. It would have been in the same condition if it was purchased from any other retailer.
*** Please keep in mind, the tags on the shoes are authentic as we have received confirmation from our consignment management team that your pair was released in Asia (specifically in Japan). This is also consistent with the international style nike tag on the box .
If you are truly unhappy with your purchase, you may reconsign the shoes with us as we are unable to honor a return and or exchange. We encourage you to register at ***/. That's the central location for our consignment operations. You can arrange a quote for review for our consignment staff there and someone will review and respond with more information.
To learn more about consignment, visit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have added photos for ur review the tags on the show clearly shows Asian writing and the shoes fits my son not an 11.5 women shoe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} span.s1 {color: #e4af0a} ***,
We are sorry to hear that you are unhappy with the pair of w's air huarache run se "rose gold" you received from us. We want to assure you that we do not sell, accept, or otherwise deal with fakes, “grey market” items, or factory variants. We guarantee that everything you purchase from Flight Club is authentic and new.
All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints. The consignment team is trained to identify any and all inconsistencies, and our policy is to decline items that do not meet our standards. Our fulfillment team re-inspects the sneaker prior to shipment for defects and flaws beyond the normal variations in manufacturing.
If you are truly unhappy with your purchase you may reconsign the shoes with us as we are unable to honor a return and or exchange. We encourage you to register at***. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
The business keeps saying the same thing over and over Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has the same respond over and over why hasn’t the Revdex.com STEPPED IN AND Rectify the situation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I placed an order in December and after weeks of “processing” I emailed about my order and expected delivery. I received a response that my concern would be escalated and to date I have yet to receive my shoes. Over s eeek who I requested a refund and received a response that my request would be noted. I have yet to have received my shoes nor refund of $300 paid nor a definitive response as to when I can expect my refund it has been over a month since I place my order. This is unacceptable! Order number
Thank you for contacting Flight Club. We apologize for the inconvenience and thank you for your patience. Per your request a refund for $300.00 USD was processed on Jan , 2019. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account.
this company.
They tell me atbthe last moment they didn’t have the original box and it will be delayed. I canceled my order and wanted to proccess a refund. They give a stupidnpasted response so I disputed the transaction!
Instead of just refunding my *** money, they me a *** response that I have to wait on my bank! MY BANK TOLD ME ALL THEY HAVE TO DO IS REFUND MY *** MONEY!
Never buy from this company and best believe this will get celebrity attention. *** this company
I recently cancelled a shoe that I sent out to Flight Club for consignment. However, I have not received any update on my shoe being returned to me. Currently, under the selling portal on Flight Club's website my item is listed under the "Canceled" tab with no date on the withdraw column. I have already contacted them via email support with no help and increasing frustration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I list two pairs of my shoes for the consignment. The shoes are appeared to be sold but I did not receive any email confirmation or money transfer.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} ***,
On behalf of Flight Club, I want to extend my sincerest apologies for the delay and thank you for your patience and understanding. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. Your matter was escalated to management and your shoe listings(submissions #*** and ***) have been activated! Once your shoes sale you will receive your cash out credit. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process.
I sent this business 6 pairs of shoes for consignment which was delivered to them on 11//2018 but only 5 pairs are accounted for. I have contacted them numerous times and have been getting the run around and the last couple of email to them no response. My submission number that identifies me and the product sent to them is submission #
I am truly sorry for the negative experience. At this moment we kindly ask that you contact *** to start a missing package investigation. Their contact information can be found here:
***
There have been instances where *** marked an item as delivered but it was not actually delivered. Please advise us of the outcome with *** as our terms and conditions state that we are not liable for any loss or damage while the package is in transit to us. Once *** concludes their investigation your claim should be paid out by the courier. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
The business claimed that my item may be lost during transit to them thruough the shipping carrier and it is not true. I sent a total of 6 pairs of shoes to them and was in 2 separate boxes. My missing pair of shoes was either in 1 box with another shoe or in another box with 3 other shoes, so there is no way one pair can be missing Because they weren't shipped individually. Those other shoes are accounted for except for the one pair, if it was lost in transit then I should be missing more than one pair but that is not the case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} span.s1 {color: #e4af0a} ***,
On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. After an investigation it was determined that your package has been lost and the shoes cannot be located. Due to the loss, we have credited your account $220 which is the sale price - Flight Club’s 20% commission rate, our commission structure is detailed on our FAQ’s at *** under the “What is the commission structure?” drop down. Once again, we are truly sorry for the delay and the inconvenience. Please don’t hesitate to reach back out if you have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
illegally used my email to create an account I did not authorize and is refusing to delete the account and purge all data which it has illegally saved.
Hello,
I would like to apologize for any inconvenience and assure you that we did not illegally use your email to create an account on your behalf. Unfortunately, we cannot delete a consignors account for record purposes. Which information from the account would you like to be deleted? I can request our IT team to delete that specific info but it would not be possible to delete the account entirely.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The response continues to include information which can be verified as false by official government third parties and IT and security professionals. Flight Club and its affiliates regularly establish their right to delete accounts and purge all data due to policy violations by users. Their stance that it is not technically nor operationally possible in this case is knowingly untrue and a danger to the privacy rights of individuals whose accounts have been illegally created, thus having their identity stolen by Flight Club. The statements of Flight Club are contradictory to their previous practices and statements with regards to multiple other past, present and future accounts.
Further, any IT professional would be able to show and prove that it is possible for a system administrator or appropriate personal with the proper authorization, delegated from the same individuals in this case who are responding to this complaint with lie on top of lie, to enter their system and the system of affiliates and delete/purge the account and all data associated with the account in its entirety. This can be verified by third parties. Failure to do so will necessitate notifying the appropriate regional office of the NY State Attorney General, the FBI, and the FTC.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello,
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are taking steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. I am satisfied the full text will be publicly available to warn future users of the dangers associated with sharing any information with Flight Club and its affiliates. And the institutionalized campaign of misinformation which further endangered the privacy of users.
Sincerely
I sent two pair of schools on 12//18 to be listed and sold by flight club in two separate packages via ***. I received tracking confirmation that both packages were received on 12//18. One pair of the shoes were listed and sold a few days later. The second pair of shoes were never listed. I've emailed the company several times and received a message that my request will be escalated and that I should hear something in 48 hrs. It appears to be a standard automated message. I get no responses when I ask for a status update. This has been going on for a month now with no communication or resolution in sight. They do not have a phone listed where I can call an actual person.
Thanks for reaching out and so sorry to hear that your shoe listing has not been activated! There have been instances in the past when *** will mark a package as "delivered" on their tracking site and the order was not actually delivered. After conducting an investigation it has been determined that your package was lost on its way to our warehouse, at this time, we kindly ask that you contact *** to start a missing package investigation.
Their contact information can be found here:
***
Please provide us with the results of the *** investigation and don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It took flight club over 30 day to tell me that my package was not received when I have confirmation that it was delivered and received. Now they want me to file a claim with ***. All *** has to say is that the package was delivered and Flight Club is saying it wasn't received. That leaves me stuck in the middle with no resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
We truly appreciate your patience and working with us to resolve this matter. Once you have filed your claim and *** concludes their investigation we can proceed with addressing the matter.
I recently just purchased a pair of Jordans 18, brand new on 01//19 5:41pm size 13 for $285, in a 2 day delivery, the only aforementioned flaws on my receipt was that that the original box was damaged, but yet my sneakers WILL still be intact, as received my sneakers today, only to find that they have been worn, with scuff marks near the soles, the suede has creases in them near the front, their was lent all long the rear , and the overall color is fading.Im discussed and irritated because I figured a reputable store like Flight Club wouldnt pull the OakieDoak on me, selling used sneakers for new, I'm still waiting on a response from them no answer, Flight Club hurt me more ways than one, How can I keep up with the competition with Busted sneakers?
Thanks for reaching out, we sincerely apologize for the inconvenience.Could you please provide some photos of the issues you are describing? We have emailed you in regards to the pictures being requested. Please note, we are not able to honor any claims for damaged items once the Flight Club tag has been removed.Rest assured, I will follow up with our verification team and get back to you ASAP with some answers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:they believe that the sneakers were in good condition , also being that the sneakers are 10 years old, I should expect wear and tear on the product and they will not honor an exchange or money back refund.They provided me with an option to resell the sneakers back to them of course for a lost on my behalf.I want to pursue legal action, AS I BELIEVE THEY DISHONORED MY REQUEST AS ON MY RECEIPT FOR NEW SNEAKERS, and in their response they clearly displayed that the sneakers were used . I'm extremely disgusted right now.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
The images provided have been carefully reviewed, and it has been determined this pair of sneakers met our selling standards for brand new unworn authentic merchandise and the shoes have aged due to being released in 2008. On 01//19 the shipping department carefully inspected your order for any excessive flaws that are not consistent with standard expectations for a brand new and unworn authentic sneaker. As our policy states, we never accept immensely flawed merchandise for consignment from the onset. Unfortunately, some sneakers simply pass quality control with visible flaws at the factories where they're manufactured. It would have been in the same condition if it was purchased from any other retailer.If you are truly unhappy with your purchase you may reconsign the shoes with us as we are unable to honor a return and or exchange. We encourage you to register at *** that's the central location for our consignment operations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They refuse to admit fault!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I ordered a pair of Yeezy 700 "wave runner" size 13 mens on December , 2019. After order submission I received my confirmation number *** and was informed my shoes would arrive no later than 10 days after order. It is now 1//19 and I have not received my purchase. I have attempted to contact flight club via email numerous of times and only receive a computer generated email in return informing me of the same message as before. There is no contact number that is operational to call. Any number listed on line is no longer in service. I paid in total with interest close to 500.00 dollars for these shoes. I have read the issues surrounding this establishment and I am worried of being scammed. I either want my shoes or a return of all my money with interest ASAP.
J***,
We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, our shipping department was experiencing longer than expected shipping timelines due to a higher volume of orders. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. Your order is on its way and can be tracked using the following link.
***
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
On 12/28/18 I ordered a pair of sneakers through the company and used credit through a creditor they advertise through their website that you pay a portion now and pay the rest bi-weekly. After the order was placed I realized I forgot to add my apartment number contacted flight club via email and explained what happened ask if they could add apartment number they stated no for me to cancel then reorder. So the representative stated that they’ll process the cancellation meanwhile I’m still being charged bi- weekly for a product I don’t have and they refuse to do the cancellation I contact flight club on numerous occasion about this matter and still nothing. I also contacted the the creditor Afterpay and asked them to help because I’m paying for a product I don’t own and they basically stated they have to wait for flight club to acknowledge the refund in order for them to refund me my money.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} ***,
On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. I can confirm that Order #*** has been refunded to your original payment method on 01//19. Anything that you have already paid to the loan will be refunded via Afterpay and any balance due will be wiped out. Once again, we are truly sorry for the inconvenience, please don’t hesitate to reach back out if you have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased two pairs of sneakers from the flight club online website on 12//18 my order number was #*** . the two snaekers I purchased on this date were the Jordan 4 retro "cactus jack" and the Jordan 6 retro "black infrared" . when I recieved these items in which I purchased I inspected them closely and noticed that both pairs of sneakers in which I ordered were fake. the Jordan 4 "cactus jack" pair had a horrible slant on the front midsole of the sneaker and the suede or nubuck on the sneaker was subpar, on a retail pair the suede can be swished around with the touch of a finger this pair did not do so, on the other pair of sneakers I ordered the Jordan 6 retro "black infrared" the pods on the upper part of the sneaker were totally diffrent from one pair to the other as well as the toe box which was way off center on one sneaker, it seems that one sneaker In both pairs that I ordered was legit while the other pair was not because the quality on the other pair does not match up and drops off in quality really bad from one pair to the other. it seems to me that flight club gave me one legit pair in the box while giving me one fake pair in the box as well per each pair of sneakers. I emailed flight club shortly after to request a refund telling them that my sneakers were fake, and they responded telling me to send pictures of the sneaker with the hang tag still on the sneaker, I did this and sent them pictures of both sneakers with their hang tags still intact as well as a picture of the box which they additionally requested for the Jordan 6 retro "black infrared". they sent a email back to me saying that the they inspected the pictures and came to the conclusion that they cannot honor a refund because the believe the sneakers have factory flaws which even I had purchased through a retailer they would have the same flaws, and that the sneakers met flight clubs shipping standard for unworn authentic shoes. I know for a fact that my shoes were fake and pictures that I sent them cannot detail if the shoe is authentic or not because they have to be seen under close inspection in person to determine if it's real or not. they refuse to homor a refund and I'm stuck with fake sneakers in which I played over a 1000 dollars for. on their website under the faq section they claim that their sneakers are guaranteed authentic, but yet sold me fake sneakers and they refuse to issue me a refund. I want a full refund.
We have addressed your concerns by email and we apologize for any inconveniences we may have caused and are working towards making *** a seamless shopping experience and will be using your feedback towards making that happen.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased Air Jordan 11 retro at the *** location on 12//2018. I paid $394.05 in cash and quickly received an email receipt. I have not received my shoes nor an email with ANY tracking information until this day 1//2019. I tried calling the but the number is disconnected. I have sent two emails to their support email and have not received any response. FAQ on their website says "customer will expect their delivery within 5-10 days." It has been well over 21 days and have had zero updated information from Flight Club. I find it absolutely ridiculous that I have not received my order much less ANY update after spending hundreds of dollars with this company.
We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Air Jordan 11 Retro "space jam" in a size 10.0 has sold out and we can no longer fulfill the order.We sincerely apologize for the delay and are working on refunding your order. You paid cash in store and cannot refund you back to your card. Can you pick up the refund of cash in our NY location? We recently opened a pop up location in Miami FL and can accommodate your refund in cash there as well, or would you prefer that we mail a check to you for the refund?. Please let me know which location you would like to pick up your refund at and what day and we will make sure to have your refund in cash for you. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order and look forward to your response so we can resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Regardless of the 'no guarantees on the availability' of products, you should not advertise a non- working phone number and 24/7 email support that is not available. Why was I not contacted sooner that my shoes were unavailable and you were unable to fulfill my order? As a company, your customer service and response time should be better due to the fact of how much money consumers spend you all on a daily basis. I would like to have someone pick up my full refund of $394.05 in the Miami location today Friday , 2019.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} ***,
On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. Please respond to the email we sent in regards to who will be picking up the money and the manager at our Miami FL will assist you in your refund. Please don’t hesitate to reach back out if you have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Hi- I ordered a pair of Addidas Yeezy's from Flight Club for my upcoming birthday. ( Order ***) It was only when I entered the payment information and clicked submitted was there a kickback email detailing the non-refundable or exchange policy. I then took it a step further to review the reviews for this company and my goodness, the service delivery, customer service and everything about this company is just not acceptable. On a true authentic online site for purchasing goods, if an item is no longer in stock, it does not allow you to purchase and allow the company to collect interest on customers monies until they decide they want to address the issue. I paid $315.00 for a pair of sneakers which includes an overnight fee of $50.00. If my product does not ship first thing tomorrow morning on 01/, I would like a full refund. With the number of complaints on the last 3 yrs, this company should no longer be in business. I'm submitting this complaint for a prompt response. I sent an email inquiry to the email address listed as the company do not provide a toll-free number for its customers. I will also be filing a complaint with the Federal Trade Commission (FTC)
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Your order was shipped today (01//19) using next day air and can be tracked using the following link.
***
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I deal with UPS on a daily basis for Domestic & Global shipments. Creating a label in the system does not mean the item has been picked up by the carrier and has left your facility. When I checked the tracking- it only states that you have created the label for shipment.
Please see the attached tracking. Again, I paid an additional $50.00 for overnight shipping. The shipment should be delivered on Wednesday, 01/.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After stressing my dissatisfaction and pointing out the integrity of this company, they promised a refund after the shoes were returned. I now feel that I may have difficulty getting my monies back after confirmation of receipt of the product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} ***
On behalf of Flight Club, I want to extend my sincerest apologies for the delay and thank you for your patience and understanding. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. Your matter was escalated to management and your refund for $265.00 was processed on February , 2019. Depending on the policies of your card provider or financial institution, it can take 3-10 business days for the funds to appear in your account. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
I shipped out six pair of shoes to FC on December *** for consignment. They get back to me saying that they can't accept them since they were used and they would charge my account for me to have them shipped back to me. There was no disclaimer on their saying they do not accept used shoes. They mentioned that they take shoes that were slightly worn, which was the condition of all six pair I sent. Now, it's been 10 days and my shoes are still sitting in the consignment shop and they have yet to process my cancellations and ship them back to me. I will never do business with FC again. They claim to have 24/7 customer support, but it takes days before you hear back from a rep, sometimes almost a week. They are a very poorly ran business and they should be shut down.
In regards to your Submission #*** that you sent us. Upon inspection, we noticed that all the shoes in your submission were used and therefore we were unable to accept them. Although we are accepting lightly worn shoes, we're only accepting them via in store drop off only and those that are of high demand. Our acceptance terms can be found on our FAQ’s on our website:
***
Under the “What can I sell?” Drop down it specifies:
All sneakers accepted must be unworn and in brand new condition with all original tags.
We have sent the shoes back to the address on file and will deduct shipping costs from your account. We ask that you log into your account on *** and make sure the information on your account is updated. If your account is at $0, you will still be deducted and have a negative balance. Should you choose to sell with us in the future that balance will be reconciled when your next shoe in our inventory sells.
The Packages can be tracked using the following tracking numbers:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Flight Club is refusing to pay for shipping since they should of had another disclaimer other than their FAQ on their site. It was also sitting in inventory at their warehouse for weeks, which was a huge inconvenience on my end.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
We have addressed your concerns by email and we apologize for any inconveniences we may have caused and are working towards making *** a seamless shopping/consigning experience and will be using your feedback towards making that happen.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I ordered a pair of sneakers from this company and the money waa immediately removed from my account. The order was placed on 12//18. I have since contacted the company for an explanation as to why my order still appears in the processing stage. I have asked for updates as well as a phone number to speak with someone and I keep getting generic emails stating the same information and one stating that they have no phone number to be contacted at.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Air Jordan 8 retro in a size 8.5 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
Order was placed 12/*** and requested to cancel 2 hours after. Numerous emails were sent to cancel and did not receive a response until 4 days after stating my request of cancellation has been noted. 2 weeks have gone by, the order is still in “processing” status, with no explanation for the delay, and no sign of any refund or cancellation confirmation.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
On behalf of Flight Club, I want to extend my sincerest apologies for the delay due to an increase in Flight Club seasonal support requests, I can confirm that Order *** has been refunded to your original payment method on 01//19. Please allow 3-5 business days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience this order may have created. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I sent flight club 6 pairs of new shoes valued over $3000.00 for consignment. They were supposed to list them on my profile to sell via their website. I sent submission order #*** over a month ago and it was signed for by Flight Club . They have failed to list them for consignment or acknowledge they’ve even received. Customer support has told me to email their the support on different platforms including their co-company ***” I’ve sent over 20 emails with no confirmation or answer about my sneakers . I have also requested via Flight club support to have my shoes returned at my cost . I have my return address on my profile with them . They still haven’t gave me answers . They stopped responding to my emails . There is no telephone number listed for customer support
On behalf of Flight Club, I want to extend my sincerest apologies for the experience you have had in consigning your 6 pairs of shoes. Although the tracking indicates that it was signed off at our warehouse we have conducted an investigation and are led to believe the shoes did not actually get delivered to us and was marked incorrectly by ***. At this time, we kindly ask that you contact *** to start a missing package investigation.
Their contact information can be found here:
***
We know how frustrating and inconvenient this missing package is and hope *** will resolve the issue in a timely manner. Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!