Flight Club New York Reviews (%countItem)
Flight Club New York Rating
Address: 812 Broadway, New York, New York, United States, 10003-4848
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To whom it may concern, I no longer than approximately 8 months ago purchased the above subject loan identification #..jordan 23's..
Unfortunately its definitely been no longer than a year and maybe my 5th time wearing said sneakers, after discovering the sole is separating from the the base of the
Sneaker..and currently making affirm payments..what would be flight club's appropriate response pertaining to this issue..please reply via email or # provided.
Thank You
***
P.S. this so unprofessional not to even have a customer service number..
Thank you for contacting Flight Club, we only handle customer support via email and in-app messaging at this time. We are very sorry to hear that your shoes have developed a sole issue. As per company policy, all sales at Flight Club are final. Flight Club is a consignment marketplace meaning independent owners provide the items we carry and offer. As such we are not able to process returns or exchanges.Please note: All shoes eventually show signs of age. This includes, but is not limited to, yellowing, bleeding, cracking, creasing, cloudy airbags, and fading.Shoes that are 8+ years old are considered a collectible and should be worn at the owner's discretion.Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
I ordered shoes from this site and my order still says, "processing" 3 weeks after they cancelled my order via email because the shoes are not available in the size I ordered. They have collected my money and still have not cancelled my order so I can receive a refund. I have emailed the company and have not received a response as to when I will get my money back. I called the phone number available on Revdex.com and it states the phone number has been disconnected.
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Adidas Yeezy boost 350 v2 "cream" in a sz 9.5 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
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I placed an order from Flight Club on the *** of December and as a week goes by I noticed my order was still processing. So I decided to send them an e mail in regards to my order and I haven’t received not one response I sent more than one email about my order. I finally became fed up and decided to cancel my order on the *** of January and again I’ve yet to hear anything from Flight club I would like to know the status on this order the order number is *** Thank you
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that Order #*** has been refunded to your original payment method on 01//19. Please allow 3-5 business days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience this order may have created.
I ordered two pair of shoes on December ***,2018. I received one pair. January *** 2019 I received a email stating the other pair has shipped. As of January *** 2019 I have not received my Foamposite denim shoes. When I click on my tracking number it says *** has not received the package to ship. Every phone number listed for this company is out of service. I have sent two emails and never received a response. I need the shoes or my money back.
Thanks for reaching out and sorry for the inconvenience! An investigation was conducted and it was determined that your package order #*** with the Nike Air Foamposite One "denim" has been lost in transit. Due to the loss, we have issued a full refund to your original payment on 01//19. Once again we are truly sorry for the delay and any inconvenience and frustration this order may have created.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I requested withdrawal of my shoes I had for consignment at Flight Club in late November 2018. I received shipping confirmation and a tracking number on 11/*** through UPS. After seeing no progress on the tracking, I first contacted Flight Club customer service 12/to see what was going on with this. This is not a UPS issue since the tracking stayed at "Order Processed" showing that the shoes never were scanned into the UPS system. After continuously being forwarded from one customer representative to another, the last email I received from their customer service was from 12/. I have then sent 3 additional emails on 12/, 1/*, and 1/all which was not replied to. I was hoping to have the shoes back before Christmas to potentially use it as a gift so I was pretty disappointed because of this. I was promised that this issue would be escalated and seen by the correct people but I have my doubts.
The shoe is for a Sz. 8 LeBron XV Performance Kith Closing Ceremony which was listed at $650. It has been more than a month and I do not have my shoes in my possession nor have been compensated for the missing shoes. I have been using the Flight Club platform for several years and have been generally happy so I hope to finally have this matter resolved amicably. Thank you.
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience. At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customer and consigners needs are being met. I know that we have let you down, and for that we are very sorry. We realize that your concern was not handled properly and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention as we are always looking for ways to better our service and your feedback is an invaluable part of that process. After an investigation it was determined that your package has been lost in transit. Due to the loss, we have credited your account $520 which is the sale price of $650 - Flight Club’s 20% commission rate, our commission structure is detailed on our FAQ’s at ***back out if you have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I sent Concords there for consignment and tracking shows they were received there , however, I never received any confirmation of receipt from you all of processing info
I have emailed your customer support numerous time and just keeps getting an automated email regarding reply
Please, respond with info about the shoes or please send them back!
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. When we initially received your package it was missing the submission form and we could not determine which seller had sent the shoe in. There was one pair of Concord 11's size 10 that was unaccounted for and after an investigation with our warehouse it was determined that this was the pair you had mailed in and submitted with the tracking number that you provided. Once again we are truly sorry for any inconvenience this mixup may have caused but I am happy to report that your listing is now active on your profile and the shoes are for sale on ***.
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Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Hi Flight Club,
My name *** , I order a pair of Jordan 1 Spider-Man in December *** 2018. The site say that it take up to 5 or 10 day to be shipped . But on my account it keep saying processing. I want to know when will they be ship out . I’m very excite about these because these are my first pair of Jordan. So can you tell when will the be shipped out and make sure nothing wrong with them.
My tracking number is *** Thank you .
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that your order has been shipped out to your requested address and according to the tracking provided for the order was delivered on 01//19. Once again we are truly sorry for the delay and thank you for using Flight Club for your Holiday shopping.
Online purchase that has not been fulfilled. Have tried contacting business over past 3 weeks. Phone numbers are disconnected. No response on email. I've been charged for product (approx. $340.00) and they seem to have disappeared.
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that Order #*** has been refunded to your original payment method on 01//19. Please allow 3-5 business days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience this order may have caused.
I purchased a pair of Off white Hallows Eve Blazers from flight club online. I received the shoes and decided they were too big for me. Since flight club has a no return policy I decided to salvage some of my loss and sell it on *** which is now the same company as them. I sold the shoes for a lot less I paid Flight Club and as they got "legit checked" they got declined an are indeed replicas and are being sent back to me. So now I'm stuck with a fake pair of shoes that flight club sold me for 700+ dollars and I have not received a response from customer service. They guarantee their product is real on the website but their sister business just told me they are replicas. Sounds a little fish to me
Thank you for contacting Flight Club.We are sorry to hear that you are unhappy with the item you received from us. We want to assure you that we do not sell, accept, or handle the fake product, “grey market” items, or factory variants. We guarantee that everything you purchase from Flight Club is authentic.All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints. The consignment team is trained to identify any and all inconsistencies and our policy are to decline items that do not meet our standards. Our fulfillment team re-inspects the sneaker prior to shipment for defects and flaws beyond the normal variations in manufacturing.If you are unsatisfied with the product, please send us pictures of the sneaker showing the Flight Club hangtag attached to the shoe. You will have the option to ship the item at your own cost. However, we are not able to honor any claims if the Flight Club hang tag is not attached. Once we have received the pictures we will follow up with instructions.
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Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That’s the same automated response I received. It’s generic and frustrating because it doesn’t resolve the question of the shoes being fake because their sister company (GOAT) won’t even sell them to anyone. I would like a refund regardless of the “flight club” tag being attached. 700 dollars in the hole and I can’t even get a human response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
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On behalf of Flight Club, I want to extend my sincerest apologies for your negative experience. Unfortunately, our policy states that Flight Club will not honor any claims once the Flight Club hang tag is removed from the shoe. Could you please provide us with pictures of the shoes and the box we sent so we may proceed with our investigation. Once again if the he Flight Club hang tag is removed from the shoe we would not be able to honor any claims to process a return/refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausethats
Same response for everyone who has a problem. Crappy company man
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I purchased a pair of shoes online from Flight Club on December , 2018. I have yet to recieve them. I emailed multiple times and no one from customer service has contacted me. Very frustrating.
We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Nikelab Air Max Plus in a size 9.0 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I received a shipping confirmation from flight club last Thursday and today I got my shipment. I only have 1/2 of the pair of shoes that I ordered. When I looked at the shipping confirmation they sent me they only put one of the shoes on there, I thought maybe it was a glitch and just wait until my package came. At this point I rather get my money back for my order. My order number was *** and when I received my tracking number this was the only item number I received which is the shoe item number ***. I am missing my Women’s air max 97. I have the proof from the order email to the actual package today that I received. I paid $220.
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, theNike Air Max 97 in a size W 7.0 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
Made orders. Never received products
Due to an increase in Flight Club seasonal support requests, we sincerely apologize for any delay. The remaining pair from order # *** is on its way and can be tracked using the following link.
***
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
I order a pair of shoes for overnight shipping remind you I ware a size 17 so my amount is up there at check out with taxes ect. But I pay the fee for over night before 2 pm est meaning they should get shipped out that day. I have no emails form them I tried to call can’t get a real number An I’ve emailed them 3 times saying PLEASE Help. So this my last option
I had brought in 3 pairs of sneakers to be sold at this establishment on 12/*/18. They listed and sold 2 of my sneakers I brought in but one of the sneakers never got posted to be sold. When I emailed them they responded that it would take 3-5 business days. A week went by and I emailed them again and they said they would look into it and get back to me in 48 hours the most. Days went by and I still didn't hear back from them. I went in on multiple occasions to see what was going on. The first time I went I had brought in another pair of sneakers to be sold and I was told that my previous sneaker I brought in, along with the new pair I brought in would both be listed by the end of the day. The pair I brought in was listed, however the pair I brought in on 12/*/18 still was not listed. I went in person for a 2nd time and spoke with a manager named Raymond and explained to him my issue in which he told me that he needed to check the camera's to see where my sneakers went after I brought it in, but could not guarantee when he could check because he was busy. He was completely rude and could care less about my issue. I went in a 3rd time and spoke to another manager named Marcel. He checked the camera's and told me the sneakers were placed in a lost and found because the person who initially processed them didn't do it correctly. At this point I am extremely dissatisfied with this business so I ask them to cancel my shoes and I just want them back. They told me that is fine, but their policy is that they must ship back the shoes to my address and could not give them back to me on the spot. They said they would ship them a couple of days after Christmas and I should check for an email containing a tracking number for the sneakers. It is now 1/*/19 and I have not received any email on where my shoes are, I have emailed them countless times and they do not respond to any emails, and do not have any number at which you can contact them from. They're customer service is HORRIBLE and they're managers could care less about your problems. I have no way of knowing where and when my sneakers will be returned to me and I want them back ASAP.
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On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience that you had in our retail store with the manager, Raymond.
I realize that Raymond was unhelpful in solving your issue, and that when you asked to check the cameras you were told that there was no guarantee when they could be checked since he was occupied with other tasks at the time. I understand your frustration at having not been properly addressed by the on-duty supervisor, and your even greater frustration at having to go into the store a 3rd time to attempt to resolve your issue only to be told that the sneakers had been placed in a lost and found status because the person who initially processed the shoes did not do it correctly.
At Flight Club, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
As for the two pairs that you requested to be withdrawn and returned, both pairs were processed for withdrawal and one was shipped and delivered on Friday 01//19 and the 2nd pair is on its way and can be tracked using the following link:
***
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Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved regarding the return of my sneakers. However, I have not been fully compensated for the loss in profit of the sneakers from when I first brought them in on 12/*/18, when they were going for around 1400$ and due to the incompetence of the staff who did not post my sneakers in a timely manner, I lost money. In addition, making several trips into Manhattan and getting no justification from the staff until I reached out to the Revdex.com.
Sincerely
I ordered a pair of shoes order number ***. Over a week ago. The advertisement on the website says you should receive your items within ten days but it is going on day 8 and it still just says processing. I paid the money And still have no product? It still is just listed as processing...... The customer service is only in form of email but I've sent 3 emails and have never received a answer I just don't understand I paid so why can't they just ship them?
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that your order #*** has been received and is being prepared to ship out to your requested address. Once again we are truly sorry for the delay and thank you for using Flight Club.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I just don't understand I received a email stating that my shoes were ready but we're on hold due to a dented box. I responded and said I'm not worried about a dented box I just really would like the shoes. They responded and said ok I will notify the fulfillment team and we will get these out. That was 3 days ago and it still says processing and has yet to be shipped. I'm just wondering what is going on and why it takes so long to just put the shoes into a shipping company and send them? No disrespect intended but even if I had 100 shoes to ship they would be done in a day especially when I'm running a business. I don't think it's fair that us customers pay the money and you guys collect the money and we don't have the product we pay for. I think this is entirely an awful experience and I have completely missed the time that I had to get these shoes to a birthday party. I just want the shoes I don't understand.?..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello ***,We are sorry to hear you are not fully satisfied with the shoes received.Please send us 3 – 5 pictures of the item(s) that you received clearly showing that the Flight Club hangtag is attached to the shoe, as well as a picture of the sneaker box showing the manufacturer's label and the Flight Club barcode sticker to ***Take note, we are not able to honor any claims for fulfillment issues once the Flight Club hangtag has been removed. Once we receive the requested photos we can proceed with a resolution accordingly. Please don’t hesitate to reach back out if you have any additional questions or concerns. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Yeah how long ago was this complaint? I sold them and lost half of my money, not only did you take a month to ship the shoes you took a month to answer heck to a complaint, no thank you I was going to be a long term customer I guess you guys only want people to only shop at your store one time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I ordered a pair of sneakers from Flight Club on December ***. After a few days, I emailed them to ask about my status since it said it was processing. They emailed back saying that their department had been busy and would elevate it to the shipping department. I contacted them twice more with no response.
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Vans old skool "space voyager" in a size 7.5 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
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I order two pairs of Air Jordans 16/7 collezione double pack for 540 US dollars plus tax. I was charged on Dec *** and my order was shipped out Dec ***. My order was held in Ohio by UPS for 3 extra days. On Jan *** my order was delivered to me but it was not the product that Flight Club charged me for. Flight Club sent me a 40 US Dollars pair of Adidas in a size 9 instead on my Jordan double package in a size 12. I called their number and it said that the number is no longer in service. I sent three emails and have not gotten a responds.
We appreciate your prompt response, and cooperation in submitting the additional images as requested. We are truly sorry for any inconvenience this mixup may have created for you and we are taking the necessary steps to correct the issue and make it right. We have emailed you four (4) return labels. (this is to bring back the four incorrectly shipped pairs)Please print and attach each label to a shipping box with the item(s) you would like to return. Please drop off the package at the nearest UPS location and please request a confirmation receipt. Unfortunately, we do not have a replacement policy being that we are a consignment store, as such an exchange won't be an option. If you decide to purchase the shoes, your order will have to be replaced. Once the package has arrived at the Flight Club facility, we will inspect the package. We strive to work as fast as we can, but this procedure can take an extended amount of time, we process returns in the order in which they are received. Once we have reviewed and cleared the package, we will contact you with a resolution in regards to this matter.
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!
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Purchased shoes on Flight Clubs website on 12//18 and have not received my item. I have sent 2 emails to which I have only received generic responses. They have a disconnected phone number. Shoes have not shipped, no tracking, nothing. No response from an actual person. My card was debited.
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Adidas Yeezy boost 350 v2 "sesame" in a sz 5.5 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
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I had ordered a pair of the Jordan 3 Katrina from there website and on the site it gives you the option of purchasing a refurbished pair or a new pair, I had selected new pair also they had a payment plan on there website where I could pay 3 installments of the total price so the first issue that came up is that they took the total amount from my account I immediately sent them and email for the reason that the number provided rings out and no one answers. I did not hear anything back the day after so I then sent a message on Facebook and to the email provided on the site and til this day I have not heard back from Flight club. I then received my package on Thursday January */2019 to come to fine that the product that was sent to me was a restored shoe, it was creased and repainted of to give the appearance of a new shoe so I am sure that you could imagine at this point that I am furious! I then took pictures of the shoe and had compared it to brand new pairs of the same shoe style that I have in different colour that are brand new and let me tell you there is a huge difference. They charged me $459.72 for the shoe including $69.51 for the duties which is ridiculous!
Due to an increase in Flight Club seasonal support requests, we sincerely apologize for any delay. We regret that you're not entirely pleased with the product you received. This pair of Air Jordan 3 retro "Katrina"met our selling standards for brand new unworn merchandise. On Jan *, 2019 our shipping department carefully inspected your order for any excessive flaws that are not consistent with standard expectations for a brand new and unworn sneaker. As our policy states, we never accept immensely flawed merchandise for consignment from the onset. Unfortunately, some sneakers simply pass quality control with visible flaws at the factories where they're manufactured. It would have been in the same condition if it was purchased from any other retailer.If you are truly unhappy with your purchase, you may reconsign the shoes with us as we are unable to honor a return and or exchange. We encourage you to register at ***. That's the central location for our consignment operations. You can arrange a quote for review for our consignment staff there. Someone will review and respond with more information.To learn more about consignment, visit
I purchased an item on 12//2018. I contacted them on 12//2018 asking for an update on my order as I had not received any further information since I placed the order. I recieved a response on 12//18 advising since the holiday time orders were delayed orders were shipped in 1-2 weeks. I then responded on 12//18 asking if they had my item in stock at their store so I can schedule to pick it up since it was already over the week estimate they provided me with. On 12//18 I recieved an email stating my items were no longer in stock and I would receive a full refund. I proceeded To check my order on their website that did not show cancelled. On 12//2018 I sent an email asking when I would receive my refund. I was Told on 12//18 that cancellations are processed in the order which they are received. It is now 01//19 and still no refund. It’s been an entire month since I placed this order and absolutely no resolution. The number they have on google is also out of service.
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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that Order *** has been refunded to your original payment method on 01//19. Please allow 3-5 business days for the refund to reflect on your statement. Once again we are truly sorry for the delayed response and any inconveniences you may have encountered due to this order.