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Flight Club New York

812 Broadway, New York, New York, United States, 10003-4848

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Reviews Retail Stores, Retail Shoes Flight Club New York

Flight Club New York Reviews (%countItem)

I ordered a pair of sneakers online December *** 2018. The money came out of my account on December *** 2018 for $120.00. The order says processing when I check it. It has been a month now and no sneakers. I want a refund or the sneakers I paid for. I've emailed them and no response and of course no customer service number to call. I'm beginning to think this is a scam. I'm definitely considering legal action.

Flight Club New York Response • Jan 09, 2019

Lisa,

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that Order #*** has been refunded to your original payment method on 01//19. Please allow 3-5 business days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience this order may have caused.

Hello I went to flight club in New York in December ***. I bought some shoes online because the shoe size I wanted wasn’t there and it was going to be delivered to my address in 2-3 days. I’ve tried to track my order on the website and it doesn’t work and I also call the store and the phone number is invalid. I would like to know when the shoes will be at my address with some help and my order number is *** .

Flight Club New York Response • Jan 09, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Adidas "Nmd r1 pk" in a sz 10.0 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
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I sent in a pair of shoes to sell in consignment with Flight Club. They received the pruduct and placed them for sale on their website as well as their physical store as agreed. I know this because I tracked the shipment, and they notified me via email that they recieved the package, it passed authentication and inspection and was up for sale. I went to their website and confirmed that the shoes were for sale. One week later on 12/, the shoes disappeared from the website. I thought they may have been sold. One week later I emailed them to ask what was going on, multiple emails for one week have been ognored. Their phone numver is out of service. It’s been 17 days and I havent heard from them. The shoes are worth $4,000. I am obviously very concerned my shoes have been stolen. Please help!

Flight Club New York Response • Jan 09, 2019

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Our records show we successfully sold your sneakers and a cash out of $2,664.00 was added to your cash balance on 01//19. You initiated a cash out to your ACH on 01//19.

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Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

I ordered a pair of shoes on 12/*** and was given the order number of *** but it still says processing almost a week later. I’ve emailed asking for a status update multiple times with no response. I would like to know an update ASAP.

Customer Response • Jan 07, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

If you check the reviews on Facebook for flight club there are many people in the same position as me. We ordered shoes weeks ago and online at www.flightclub.com it says our orders are still processing. It has been 2 weeks since I placed the order. It says online that shipping takes 5-10 days. I have emailed them 7 times and called their unworking number. They need to be shut down from selling shoes online. It is a scam.

Customer Response • Jan 08, 2019

Revdex.com:

CHASE BANK gave me my money. I do not want anything to do with that company.

I cancelled a shoe order but they have not refunded my money. I have contacted the company numerous times to discuss this issue, but they will not return my emails or respond to the contact forms I completed.

Flight Club New York Response • Jan 08, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that Order #*** has been refunded to your original payment method on 01//19. Please allow 3-5 business days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconveniences you may have experienced due to this order.

Customer Response • Jan 11, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I placed an order on 12//2018 for shoes and received a shipping confirmation via email from Flight Club stating the shoes had shipped. I have yet to receive the shoes and have called UPS to find out the status. UPS searched the tracking number provided by flight club and they stated they have never received the package from Flight Club as of today. They have taken two payments out of my account totaling $150.00 paid as of today but no shoes sent. The website does not provide a contact phone number only the email address to customer service. I have emailed them 5 different times requesting a status update on the shoes and have not received any response. I am very frustrated as these were a Christmas gift to my son.

Flight Club New York Response • Jan 09, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. During the packaging process we discovered an issue with the condition of the box that your order was stored in and reached out to you to confirm whether you wanted to proceed or wanted a full refund back to your original payment. We sent pictures to you to confirm the condition of the box and undamaged shoes and have received your confirmation that you wish to proceed with the order. As such, your order will be shipped on Jan *** 2019 (at end of day), with UPS tracking number, ***. Please note it can take up to 1 business day or more for the UPS website to update with detailed tracking information for your package.*** p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

I order a pair of shoes dec. *** and the money was taken out immediately, I have emailed 3 time I even DM’ed on twitter because I have no receipt or order number in my email I don’t even know if they’re going to the right address anymore I even call an no answer

Flight Club New York Response • Jan 14, 2019

Thanks for reaching out and so sorry to hear about your missing package! At this time, we kindly ask that you contact UPS to start a missing package investigation. Their contact information can be found here:***Additionally, in order to proceed with a missing package claim, we will require you to fill out an affidavit. Please fill out the affidavit that was emailed to you and provide the necessary documentation. To help clarify the affidavit, the “Official ID Type of Recipient” may include a state-issued ID, driver’s license or passport. If you are a minor, please have your guardian fill in their information. The "Official ID Number of Recipient" will be the number associated with the ID. In order to process the claim, the insurance company will need a scanned copy of the ID as well. The “Printed Name of Witness” may include a friend, family member, spouse, co-worker, etc. Essentially, it can be anyone who can witness your signature for the affidavit. We will need the signature of the witness where it reads “Signature of Witness.”Please send the affidavit and scanned ID copy back within a week, so we can forward it to the insurance company for review.

My order was placed on Dec , 2018, and is currently still processing. I’ve sent two emails to customer service regarding the shipping and processing, and have yet to receive a response.

I’ve tried call but the is not a direct contact number available on Flight Club site.

Flight Club New York Response • Jan 09, 2019

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Due to an increase in GOAT seasonal support requests, we sincerely apologize for any delay and I am happy to help at this time! Your order is on its way and can be tracked using the following link.

***

*** Tracking: ***

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We are truly sorry for the delay as well as any inconvenience this order may have caused and thank you for using Flight Club for your Holiday shopping.

I made a purchase on 12//2018 for some retro Jordan's for $185. And never received my product. I emailed Flight Club several times and got no response. I want my product or money returned

Customer Response • Jan 03, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I placed a order on December , 2018 during my checkout process the website *** said my product would be delivered by December ,2018. That time has come and gone I still have not received my order as of January *,2019. I have contacted customer service multiple time before and did not receive a response until December ,2018 with no actual details of what its going on with my order. I spent 250.00 on a Christmas present for my wife and was told I would receive her gift in time but it never showed up. Every time I check the site for new information all it says is processing. I was to know what is going on with my order.

Flight Club New York Response • Jan 08, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that your order has been shipped out to your requested address and according to the tracking was delivered on 01//18. Once again we are truly sorry for the delay and thank you for using Flight Club for your Holiday shopping.

Customer Response • Jan 08, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I placed an order from the website for overnight shipping on the the *** of December. The process went very smooth, order was processed right away and my order was shipped via UPS next day air on the ***.
My tracking information was finally available and it showed that the package was on its way to a UPS facility on 12//2018 at 3:10pm. Today is January *, 2019 and still not have received
my package. I contacted UPS facility on he evening of the *** to see if they had any updates because at that time it's been over 24 hours with no activity regarding my package. At first I reached
an automated tracking service notifying me that the package it "on it's way" to me. I finally spoke to an actual customer service rep and was then told that UPS was unable to retrieve the package
from the business and I was told to contact the seller because they do not have my order. I've tried emailing the company before contacting the Revdex.com and have not heard back from them although
I was told I would hear back as soon as possible. My package tracking information STILL states that the order is in transit to a UPS facility at 3:10pm on 12//2018 (please note today is January *, 2019) and has not been updated since then. I would have rather spoke to customer
service rep from Flight Club but the only way to contact them is through email which is very tedious and obviously the business doesn't like to communicate with their customers. I will never purchase anything
else from here again. This was my first and last time ordering from this company. This company was quick to take money but do not follow through with their promises.

Flight Club New York Response • Jan 09, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests, I can confirm that Order #*** was shipped out to your requested address and delivered on 01//19. We have gone ahead and issued a refund of $25 + tax for the overnight shipping charge to your original payment method, please allow 3-5 business days for the refund to reflect on your statement. Once again we are truly sorry for the delay and thank you for using Flight Club for your Holiday shopping.
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Customer Response • Jan 09, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you

Sincerely

If I could give them a 0 I would. Been over a week and the status of my order has not changed from processing. Sent 3 emails, no response. Money has been taken but no communication whatsoever. I've even sent an email to cancel my order at this point but to no avail. I should have looked them up before, *** makes them seem reputable but unless you're physically there don't buy anything from them online. This has been the worst customer service experience in terms of communication or lack thereof I've ever had.

I have sent numerous emails to the Flight Club and yet I haven't got a single response on my order or its location. At this point, I would love to get a refund. If I have to file a claim with my bank, then so be it. I've tried to call the numbers on the this site and they are all disconnected. Is this business a fraud or what? This is my second time dealing with Flight Club, the first time was a success. But I don't know if its cause of the holidays or what. I want my refund back ASAP.

Flight Club New York Response • Jan 09, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Air Max 97 in a size W 7.0 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.

Customer Response • Jan 11, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

on December *** I ordered a pair of sneakers thru their website, the sneakers were supposed to be delivered on December ***. on said day *** scanned my packages (3) but did not deliver to my home ( I have cameras on my property and they did not capture the *** driver delivering my packages) after an intense 3 days on the phone with *** they filed a claim to investigate and I also made a report with my Local Springfield Police Dept. I reached out to Flight club on December *** and did not get a response until Dec ***, stating to check with neighbors and that they need a affidavit. their is no telephone number to speak to anyone and I dont need an affidavit since this is not a court case, I want my $300.00 refunded and they are giving me the run around for my money. I am willing to provide the police report since 3 of packages that day were not delivered ( stolen) including the sneakers. I am also willing to provide tracking numbers and information from UPS. This business should be forced to have a working number and better customer service reps. I will never order from here again.

Flight Club New York Response • Jan 15, 2019

Dear ***

On behalf of Flight Club, I want to extend my sincerest apologies for the negative experience that you had with the shoes you ordered from Flightclub.com. The investigation by *** has declared that your package has been lost in transit. Due to the loss, we have gone ahead and issued a refund to your original payment method on 01//19. Please allow 3-5 business days for the refund to reflect on your statement and please don’t hesitate to reach back out if you have any additional questions or concerns. We’re always here to help!

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I purchase some shoes through the company and at first the order was processing for one week and requested to cancel got no response other than a computer generated message. Then the order shows shipped and delivered and I don’t have the item contacted the carrier they stated that the merchant would need to file a claim and I can’t reach anyone. The number for the company is disconnected and they do not respond to emails so they have basically robbed for my money

Flight Club New York Response • Jan 07, 2019

Sorry to hear about your missing package! At this time, we kindly ask that you contact UPS to start a missing package investigation. Their contact information can be found here:***Additionally, in order to proceed with a missing package claim, we will require you to fill out an affidavit. Please fill out the affidavit and provide the necessary documentation. We emailed you the affidavit along with the request for the necessary documentation. To help clarify the affidavit, the “Official ID Type of Recipient” may include a state issued ID, driver’s license or passport. If you are a minor, please have your guardian fill in their information. The "Official ID Number of Recipient" will be the number associated with the ID. In order to process the claim, the insurance company will need a scanned copy of the ID as well. The “Printed Name of Witness” may include a friend, family member, spouse, co-worker, etc. Essentially, it can be anyone who can witness your signature for the affidavit. We will need the signature of the witness where it reads “Signature of Witness.”Please send the affidavit and scanned ID copy back to me within a week, so I can forward it to the insurance company for review.

Customer Response • Jan 07, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I have ordered a shoe since the December ***, 2018. My order has been processing for a whole week! What is going on? You all do not reply to emails and do not have a functioning telephone number. Do not give me any *** about the shipping time. Give me a phone number that works now! Or contact me so I cancel my order and get my money back immediately! I am beyond infuriated and willing to sue! Get my stuff in order or I will take legal action. Thank you.

Flight Club New York Response • Jan 07, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. Unfortunately, the Nike air vapormax plus "string" in a sz 12.0 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.
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I Ordered sneakers 3 weeks ago and haven’t received nothing when I try to call the phone number they have it’s out of service when I email them They say do to the high demand it will be a while but they can’t give me a date when it will be shipped when they policy says it will be shipped it 5 days I been waiting 3 weeks and still nothing

Flight Club New York Response • Jan 07, 2019

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We sincerely apologize for any delay due to an increase in Flight Club seasonal support requests. We do our best to ensure that the product you're ordering is available at the time of purchase. That said, in some instances product will become unavailable during the order process, and we will not be able to fulfill your order. We make no guarantees on the availability of product as represented on our site. unfortunately, the Air Jordan 11 retro "concord 2018 release" in a sz 12.0 has sold out and we can no longer fulfill the order. A refund was processed to your original payment method on 01//19. Please allow 3-5 days for the refund to reflect on your statement. Once again we are truly sorry for the delay and any inconvenience you might have experienced due to this order.

Customer Response • Jan 07, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***

Matter was resolved they refunded payment to my account

I have ordered a pair of air jordan 2015 release and it´s been two weeks i'm worried that there not going to show up. I gave you guys a e-mail I thought I had access to but lost access and also forgot to write the tracking number down

Customer Response • Jan 03, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***

***
***
***
***Hello I Just want to let use know that my shoes have arrived. I've made a complaint on 12//18 because I did not receive my shoes in the time given by the company. Which I ordered from which was flight club nyc. They've have made up for any inconvenience that I might have felt in the past week. Simply because my order has arrived today which is 1/*/18. So with that being said I appreciate the effort on trying to locate my shoes. And will like to take the time thank you for taking time to help. I would like to wish y'all a happy and peaceful new year. And will highly recommend your buisness to any person that might of experience the same problem. So once again I appreciate your effort on trying help figure out what going on with my shoes. Hope y'all have a happy healthy new year take care now.

I ordered something off of Flight Club on Decemember *** and it is now December *** and I have not heard anything back except that my order was received. On the website is say that processing can take up to seven business day which it has been way past that. The company has awful customer service and hasn’t responded to any of the three emails I’ve sent during the last 6 days to keep me updated on my order. The money has already been taken out of my account as a business the Least you should do is provide the best customer service to a paying customer.

Flight Club New York Response • Dec 28, 2018

Hello ***,

Thank you for contacting Flight Club Due to an increase in FLIGHT CLUB seasonal support requests, we sincerely apologize for any delay Unfortunately, the pair of flight week: Air Jordan 3 retro og bg (gs) "black cement shoe you ordered is no longer in-stock. We have canceled this order and issued you a full refund back to your original form of payment on 12//18. But depending on the policies of your card provider or financial institution, funds could take 3-10 business days to reappear in your account's available balance. Thank you for your order and sorry for any inconvenience this may have caused you. If you have any further questions, please feel free to contact us.

Customer Response • Dec 28, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

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Address: 812 Broadway, New York, New York, United States, 10003-4848

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