Flight Club New York

I have ordered a pair of air jordan 2015 release and it´s been two weeks i'm worried that there not going to show up. I gave you guys a e-mail I thought I had access to but lost access and also forgot to write the tracking number down

I ordered something off of Flight Club on Decemember *** and it is now December *** and I have not heard anything back except that my order was received. On the website is say that processing can take up to seven business day which it has been way past that. The company has awful customer service and hasn’t responded to any of the three emails I’ve sent during the last 6 days to keep me updated on my order. The money has already been taken out of my account as a business the Least you should do is provide the best customer service to a paying customer.

On June ***, I ordered 3 pairs of shoes from flight club. I had them sent to my mothers home in Tucson Arizona, as I was deployed. I received 2 out of 3 of those shoes. I tracked the *** shoe and the tracking stated that the shoe made it to Tucson, Arizona and was out for delivery. A week past by and the *** shoe never came, so on July *** 2018, I began a lost package investigation with ***. I went months with a run around with ***, as I was deployed so I could only call at various times. Finally on October *** 2018, they deemed the package as lost and according to them issued a Claim.

I reached out to flight club, to try and receive my rightful refund, and I began getting the run around from there customer service representatives. I first emailed the representatives on November *** 2018, and I received an email back on November *** 2018, I was told the ticket would be escalated, and I would be contacted back after their in house investigation.

On November *** I received an email from ***. Stating that they recently received paperwork from you requesting claim payment. They stated that in reviewing paperwork they needed additional information necessary to process the claim number. It stated that proof of shipment was needed. A copy of the original *** shipping document. I am sure this was not meant for me as I had not sent anything to *** for payment, and I did not ship the package so I do not have what is needed.

I never received an email from Flight Club about their in house investigation, so I sent another email to the representatives on November *** 2018 and again on November *** 2018

On November *** 2018, I received an email from a team member of yours Eileen. Stating that she has escalated and a member will follow up with me. That I should receive an update within 48 business hours. And If I do not receive this then follow up with them by responding to that email. She stated creating a new ticket for the same issue will further delay response time and will cause confusion.

I never received a follow up from any team member. I emailed back to that thread on November *** 2018 as well as December *** 2018.

December *** 2018, I sent another email and received a response on December *** 2018. This representatives name was Andrew, and they apologized. Stating that the issue was escalated. That they have supposedly contacted *** directly themselves. They stated that *** stated the investigation was still under review. They stated normally it is 5-7 business days when they issue a claim with their shipping carriers.

It is nor December *** 2018, I sent an email on the *** and *** of December and did not receive a response once again. I contacted *** again today and they stated that the claim was issued.

This absolutely ridiculous. I have waited 6 months for a refund of my money for this shoe that I purchased. It was a 400 dollar pair of shoes and that may not seem much but its mine. I have waited patiently but my patience is gone.

Customer service is horrible. I ordered shoes 20 days ago and have had no shipping info sent to me. The status still says “processing”. I have emailed and messaged but received no response. However they have already collected their payment. I would like my order cancelled and money refunded.

I placed my order after being told I had time to get I.T by Christmas if I paid for over night shipping which I did at $25. After realizing it was not coming I requested to have the order canceled. No response from them. I then asked for at least a tracking number or update and nothing. It still says pending. Is this is scam site? I never used before and really thinking I’m not getting these shoes.

FLIGHTCLUB is running a SCAM. I ordered a pair of sneakers on 11//2018 and het have received them. I was left with no sneakers for Christmas. They immediately charged my credit card and took the funds. It has been almost 30 days and no shipment. I have sent then 6 emails and get the same response. This is a SCAM. Why? Because we trust FLIGHTCLUB by giving them our business and they trust loyal customers like this. I have spent thousands of dollars on Overmarkes shoes and this is the treatment I get in return. The emails they send say the same . I could have easily just bought the sneakers on GOAT.com and would of had them by now. This is inexcusable for a company as big as FLIGHTCLUB. I demand my sneakers immediately and stop giving me the run around. You alteady took my money, so send me my product.

I ordered a pair of Yeezys and was sent the wrong sneakers. I was sent Jordans on Saturday, December , 2018. On Sunday, December , 2018 I went to the store and was told by the manager spades I was sent someone else's order. I was also told I would not get to exchange the sneakers nor receive a refund because they would have to wait for the person to mail my sneakers back to the store. The sneakers I was sent were not wore nor taken out of the box. I emailed their customer service all photos of the items and am now being told because THEIR shipping department did not MAIL the RIGHT sneakers or place their tag on it, I can not get my refund This is absurd, I should not be punished for their shipping department error.

I placed an order for a pair of shoes on 12/. I received a shipping notification on 12/, but when I contacted *** they had never received the product to ship. I tried repeatedly to contact Flight Club, filled out their Customer Service form and sent multiple emails and tried contacting them on social media. Their phone lines are not in service, so that did not work either. I do not even have any sort of response from them as to where my product is with repeated attempts to contact for the past week. My order number can be provided at any time.

Okay so the company is LITERALLY not owning up to what they have told me. I was promised my complete order would be shipped in two separate packages (7 pairs of shoes). They only have shipped two pairs in 2 shipments. I contacted them and they sent me one email with a response about something being wrong with there shipment warehouse. I did some research and it's not just me there lying too. The *** of December would mark 10 business days which they promise to ship the entire order by on there website. They no phone number that is in service, I'm really getting worried and hoping someone can help me get my whole order shipped. All those shoes were supposed to be Christmas PRESENTS and now its looking like they won't even come for new year's ??

I ordered shoes from this shoe sight and apparently they have actual stores as well, in NY And in California, so you would think a legit store, add said I would recieve shoes before Christmas and here it is after and no shoes. go to track order, still says processing. After reviewing other comments on this site from people, others are having mixed order, not recieving their orders, or not getting a refund, or having canceled without being reimbursed. Store should not be open or have a website for selling. They just caused me to not have my sons gift for Christmas. If you have not recieved complaints on them, do some research. this company are crooks and not good. Thanks and hope something can be done about the shady business.

On December *** my husband paid for me to get the yeezy boost 700 Waze runners. He selected to pay for the shoes through the company’s auto-pay feature where you make payments on the product to pay it off. My husbands was to make 4 payments of about 122 dollars every two weeks. The first payment was made to start the processing and the company is suppose to deliver the shoes. It is now Dec *** and the shoes never arrived, what’s even more upsetting is that this was suppose to be a Christmas present from my husband that never came. We have sent emails to the company asking when the shoes will be coming but we never get a response and when we track the shoes it still says “processing”. Furthermore, we got a auto email saying that they are trying to take out their next payment. How can they expect payment when they have not even delivered on what I’m paying for?

I ordered a pair of shoes for Christmas at 6am 12/*** before the cut off time based upon the companies website 10am. I paid $25 for rush shipping to have shoes delivered on 12/*** guaranteed again based on companies website. When I did not receive an processed confirmation by mid day I sent an email to customer service. I received several blanket responded advising I needed to wait 2 weeks after advising paid rush shipping. I was advised it will be delivered on Monday. Once it was not delivered I was again I need to wait 2weeks again.

I ordered shoes from Flight Club on the *** of December. As of today my order is still showing that it is still processing! I have reached out to Flight Club via email since that's the only form of customer service that they have. I was told that Flight Club was also affiliated with GOAT. I've reached out to them as well. No response from neither. The money was taken out my account the same day but no movement on my shoes at all. I want a full refund back to my account. I'm very upset with the lack of customer service this business has. Especially since the shoes I bought were not cheap!

I ordered shoes on Dec *** I received an email saying that if I ordered before 12pm est on the *** that I could still get my delivery on the *** with overnight shipping. I paid for overnight shipping and my order still says processing. Since this was supposed to bra Christmas gift that wasn’t delivered I am requesting a cancellation and my money back.

Hi,

I had sent flightclub a shoe to be sold quite some time back but the shoe has not even been listed on their website yet. I have written to them so many times but have received no response yet. I am sure that the shoe has been delivered as I had received a delivery confirmation email from the shipping company with the proof of signature from a flight club employee. The shoe was really expensive and so I hope that they have not lost it otherwise I expect a full refund. I had planned on using the money for christmas but due to no replies to my countless emails as well as the shoe still not being listed, my christmas holidays were ruined. Please help me with solving this issue by, at least, asking them to reply to my emails and ensure that the problem is solved as soon as possible. I don't know how can such a well known company as them have such poor service. Also for your reference, my submission number is *** and I hope you can use this to follow up on my order with flight club. On, their website, it says that they have a 24/7 customer service team yet they have not even acknowledged one of my mails!

Solicit you positive and prompt response. Once again, your help would really

Regards,

Subho

If I could give less stars, I would. Dreadful experience. Ordered sneakers on December 21, 2018 for my son. Realized there was an issue with the address so I contacted the customer service email to cancel my order. I didn't get a response. I reached out to them on ***, no response. I emailed again and no response. I posted to their *** page and heard nothing. When I finally did hear back it was too late because they had already claimed the funds from the bank. I was told that there was a notation on my account made that I requested a cancellation and refund. I asked them when I would receive my money back and they said that refunds were processed in the order they were received in. So how many refund requests are you receiving to not cancel my order in a timely fashion? All I want it my $175 back. I will never use their services ever again. There's no phone number to speak to a live person and no way to cancel an order once it's placed in case there was an issue. This seriously needs to be addressed. I am not the only person who has had a terrible experience.

My issue involves both delivery and customer service. My order was made on November ***, and I received one item in less than a week but still have yet to receive the other (IN STOCK) item as of today, Dec ***.. the bigger problem is the run around recieved by the customer service rep for weeks. The excuses included lies that contridicted the websites guidance.. the last email received stated that it was being escalated. After that they stopped responding to my messages.. when I finally got fed up and requested a cancellation, I still not could get a response.. so now the one thing my child asked for the most was ordered a month in advance and still won’t be under the tree on Christmas morning,, thanks FLIGHTCLUBNY.. not only does this business already buy out products as a 3rd party seller and over-inflate the market with its prices,, when they have your money they could care less when you get your product.. as much as your customers pay, it shouldn’t take 30 days to recieved a conditional (damage box) , in-stock item.... I’ve been a faithful customer, hopefully I actually get my product without having to take to court and sue.. but I’m done after this purchase..

A recent purchase was made online through the business referenced in this complaint. Shortly after order being placed, an email was received stating the order had been declined. However, the fund's have been drafted from the purchaser's account. Numerous emails have been sent to the company's customer support team, with no response. At this time this is a case of theft and legal action will be taken, if the fund's are not returned to the account holder immediately.

I have been a trusted reseller with FCNY for over 3 years and have sold 400+ pairs of shoes with this store. In general, I appreciate their business highly because I have gained a good amount of payback promptly. However, today I received an email from their support team, saying they found one pair of Air Jordan 3 shoes, stock number *** that I consigned back to 2 weeks ago, has "inconsistencies" with the other pairs they have in stock. This pair of shoes I have is 100% legit (I bought them on the release day at my local Foot Locker), brand new with their original shoe box (good condition). I dropped off this pair of shoes at their Broadway store back to 12//18, and their inspection team have my shoes listed on *** for sale immediately on 12/*** which was very fast. This pair of shoes clearly passed their thorough quality and authenticity inspection, and that why the shoes were listed right away. Now after 6 days, I got an email from FCNY saying there is a problem with my shoes. Now they would like to return the shoes to me and charge me a shipping fee. How would it be possible that a pair of already authenticated shoes, listed on *** on 12//18 already, has now been found some issues? I don't even know if I will be getting the pair I listed - who knows whether FCNY has mixed my pair with a pair has "inconsistencies" from other resellers! These shoes are not cheap shoes - they were selling $715/ pair at FCNY! I need a very detailed explanation of this issue and I am not going to accept the return just like how I should be getting it. I might file a policy report because I have all the proof from the beginning until now showing that my shoes were legit with no issues at the point when FCNY took them. I am not going to accept a pair of suspicious pair to be returned. FCNY, your money is money, my money is money too!!!

I placed an order on Nov. *** for a pair of shoes on the website. The money was taken from my account. It is December *** and I have still not received the product nor has the status changed to shipped. I've sent several emails to customer service only to get a generic response most times. I've reviewed the site for shipping and it states 1-2 weeks which in my case it's well beyond that. I can't get any direct help forms them at all.