Flight Club New York

I bought a $250 gift card for Christmas for my son to get a pair of shoes. He shopped online and finally decided on a pair. I go to place the order on Feb *** and found out that they have new codes for old cards. I never did get an email telling me this until I contacted Patricia at customer support. I waited a few days for the new code and when I never did get it and emailed Patricia back I got bull about IT department having issues. I have email her 5 times and then the last 2 times I have been ignored. I cannot find a number to call and speak to someone. am paying monthly for this card but I am not able to use it because Flight Club is either coming up with excusses or ignoring me.

I ordered a pair of Jordan *** on February ,2019 order number *** and I received a email on February ,2019 stating the pair has shipped. As of February *** 2019 when I click on my *** tracking number *** it says has not received the package to ship. Every phone number listed for this company is out of service. I have sent several emails and never received a response. I’m going on a vacation and I need my shoes.

Mailed in a pair of Foamposite One PRM AS QS "Northern Lights" size 11 to be sold on consignment. My shoes were listed under processing from the moment I created the submission until the day that Flight Club received them. My submission was accepted on 2/*** and promptly vanished from the processing section. I immediately emailed Flight Club and was told they were currently being processed and to be patient. I emailed again on 2/*** and was told to give it until the end of the day. I emailed again on 2/*** and told if they weren't up by the end of the day that the issue would be escalated. I emailed again on 2/*** and was told the issue was escalated and I would hear from them at the latest 48 business hours. I emailed on 2/*** just asking for any update possible and received no reply. I emailed again on 2/*** questioning what was going on as it has now been over 48 business hours and again received no response which is very off par with the previous email response time. I have asked multiple times if there was any issue with my shoes or what the problem was as to why they have not been listed or returned to me and there is never an answer. The sneakers were listed at a resale value of $690 with my payout being around $550 for my size.

I ordered a pair of shoes from Flight club 7 days ago, after 2 emails per day since ordered the shoes I am still waiting to hear back from the company on when my shoes will be shipped. I made a order worth $2,400 to which 3 pairs of my 4 were shipped and delivered.

I am still waiting to hear back about where and when I can expect my 4th pair.

I listed a pair of shoes at fight club a couple of months ago. I wanted to unlist them and take them back, but the computer system wouldn’t let me. I reached out to customer service several times the over past weeks and still didn’t get a reply back. I want to unlist my shoes

Total scam and stolen my money a pair of Jordan’s at Christmas for my son. It never arrived

I purchased a pair nike presto's through this company's faulty website. It was accepted despite it being out of stock and I was not even informed until I inquired myself. I've seen no proof that I will be issued a refund in the slightest, and until I see proof I will be spreading the word of this business's very shady and unethical business practices on all platoforms available. Taking customer's money regardless of inventory is a very nasty business!

This is really emberrasing. I consigned and purchased shoes from Flight club years ago, and candidly; it is not the same outfit and beyond a nightmare of an operation as a consigner. I sent 40k worth of shoes there 4 weeks ago consisting of 11 pairs and only received confirmation on 10 arriving. I immediately asked for a return to sender for all of the shoes when I discovered customer service is non-existent. It really is non-existent. The reps via email send automated messages that don’t help whatsoever. I have received 6 now stating they are escalating the matter. 3 weeks later, zero response. It is horrendous, emberrasing and almost at the point where it could be deemed theft. I have been told the matter is being escalated, but literally there has been no response for following up in over a week (I have all email records to confirm this and the above). I would like to know when my remaining 5 pairs are being sent back at why their site only states that 9 are cancelled when I sent 11 pairs. I can’t even get confirmation on the status, especially for 1 pair worth about $2,000 which they have not even confirmed receipt of, although it was sent through ups with signed delivery which I confirmed. This operation is teetering on fraud and theft. In the event that I do t receive a response this week I am going to request to file a police report and pursue this in court. In the meantime I feel it is imperative to notify those innocent out there of this operation.
Sent from my iPhone

I sent my shoes to be sold on their site. I sent two pair of shoes a pair of space jam 11’s listing number *** and a pair of Gatorade 6’s listing number ***. They arrived at their location in FLIGHT CLUB
FC CONSIGNMENT DOOR ***.

After the shoes were processed and accepted the only listing the Gatorade 6’s even though they accepted both. Finally I had decided to cancel both due to the fact they never listed my space jam 11’s. I requested the cancellation of the space jams first then the Gatorade 6’s. Since then the Gatorade 6 have been returned but not the space jams and it’s been over a week. I have reached out by email numerous times and it’s always the same thing they’ll look into it. This is unprofessional especially since I have spent a lot of money with flight club.

First off let me start by saying that I love Flightclub NY. I love the shopping experience and the shoes. I am a regular with my fiancé in the store and have spent THOUSANDS everytime I go in to shop. I have receipts from the last year that total up to over 40,000 dollars. I will say I am treated extremely nice in the store and everyone caters to us & our needs. I have had a horrible and first time bad experience and while they are my go to online and in store I have to make this complaint due the fact that the item missing or stolen is $2900.00.
I placed an order on 02//2019 for the Travis scott air Jordan 1 cactus jack size 9. I received email confirm and money was taken from my paypal debit card in the amount of 2920.00 because I was charged for overnight shipping. The item was not shipped that day. OK no problem. It was then shipped supposedly the following day meaning 02//2019 so I would have them 02//2019. store is in NY and we live in NJ. If we overnight from flightclub we always get next morning from ***. Shoes never came. I contacted someone from store via text and said hey never got shipping info can you check on that? sure enough then I got an email with shipping. But still no shoes. Now its FRIDAY 02//2019 and NO 2900.00 SHOES. *** tracking has not changed and I contacted them directly. THEY SAY THEY NEVER EVEN GOT SHOE. I have screen shots of direct conversations from *** stating a label was created and was supposed to be in transit to *** or picked up but never was. *** also states they don't have that initial scan showing they physically have possession of the item. this is a 2900.00 shoe!!!!!!!!!!! *** states flight club will need to be addressed for the refund. Flight club states that they gave *** the shoe. its very interesting how this is the most expensive shoe out of my recent online orders and it went missing. *** is standing behind the fact they did not get item. I have to say this is extremely disappointing and a let down. While I do enjoy spending massive amounts of money at flight club and sneakers if im not refunded my money and treated with some respect I will not be giving my business to them anymore. I feel like this is a complete disgrace. *** has now told me 7 times they don't have the initial scan ever showing that they have item. Regardless of what exactly happened here, someone at flight club took shoes, someone lost them, someone moved them or if both parties had any wrong doing I just want to state that you are dealing with peoples shoes and money. In this situation a large amount of money. I never looked in flight clubs reviews online because ive been shopping there 10 plus years. Once I did my benefit of the doubt changed. How do you loose so many peoples things? how do you ignore emails? how can you just treat customers regardless of the amount of dollars small or big this way? your one of the best known sneaker companies in the world. I would rather spend 3500.00 on a pair of air jordan off white 1 with you at your store than buy for 1900.00 on goat or stock x or ***...WHY??? because I trusted this store. Honestly I have reveipts I can upload my spending history is not a joke nor is it light. My fiance also has dropped herself in cash at store a HUGE amount on me. we like the overall experience in store. We like some of the people there. We even consider them friends. This is not an issue with them or for them to deal with. This is higher up and unfortunate. What exactly goes on here? How can a multimillion dollar comapny be so carelesss with high end items and shoes that they dont even own there just selling for someone else? I would like someone to let me know what is going to happen with my case. *** is not taking responsibility and while flight club says this or that if they show it was never taken then the fault does in fact lie with flight club. I find it insane that I have to even do this or wait for my refund. Flight club has no proof the shoes were picked up. *** has no proof they were either and they were never scanned in . I was told Flight club "looked everywhere" and they don't see shoes. Again *** instructs me to return to the shipper for information on package and refund.
if you need proof of my order, order history, *** conversations & store employee conversations let me know.

Using their “sell your shoes” program I got confirmation to send a certain pair of shoes to them but since I was also doing so with another company I mixed up both pairs of shoes and sent the incorrect pair. To rectify this I sent multiple emails to their support email stating that I sent the wrong pair and would like my shoes back. I was sent an email eventually stating that I would hear back from someone within 48hrs. I still have yet to hear from them but I recieved a do not reply email stating that my shoes were listed for sale (the incorrect pair).

Flight Club had a very expensive pair of sneakers (2012 Nike Air Yeezy 2 “Solar Red”) that I consigned with them along with many other pairs. When the sneakers were dropped off at the store location, everything that originally came with the sneakers (sneakers, 8 lace tips & dust bag) were in the box. As normal, the shoes were listed to my account after several days. Prior to listing sneakers, they go through an inspection & approval process where Flight Club verifies authenticity & would also identify missing accessories, etc. All was there so they were loaded to my account.. no issue there. After a long time of them being at Flight Club & not selling, I requested them back. I was notified they were shipped on 10//18 & I received them on 10//18. As soon as I opened the package & inspected the pair, I realized 1 lace tip (grey) was missing. I took a photo & emailed Flight Club. I was contacted back & was instructed to “contact the manufacturer of the sneaker as they may be able to provide you with an extra lace tip.” This sneaker was released in 2012 in very limited quantities & getting another lace tip from Nike is impossible & honestly, is not my responsibility. I was shocked at the response since I wasn’t accountable for losing the lace tip & went back & forth in emails for over a month with no resolution. The sneakers were listed at Flight Club for $5k (payout $4k) & the missing lace tip caused a sale via another consignment site to cancel a sale of the sneakers. I need resolution & have tried in email & even drove to NY from VA hoping to speak with someone that could help in person but got nowhere at all. Please help!

I sold an expensive pair of shoes over a week ago to Flight Club. I followed directions and shipped it to the Consignment address in New Jersey. Not only have I not heard back from customer service after several emails and complaints to GOAT, but they took my shoes that I shipped off of the sold/listed/cancelled section on my personal Flight Club account so I have no trace of ever selling the shoe. Luckily, I kept my emails and tracking number. The customer service team has been taking days apart to respond when they literally told me "you will have a response from Flight Club in 48 hours." If they are not going to list or accept the shoes, why can't I get any trace or follow up email of it? If they did accept it, then why am I not getting the money for it?

I purchased a jordan one retro off white unc, last October *** When I received the product, I noticed that there were a few shoe lace holes missing. I promptly contacted flight club and they said they were expecting high volume of returns and couldn't refund me right away - that was last Feb *. It's been a week and a half and they haven't gotten back to me.

Hello, I have been going back and forth with someone through email since 1/*/19. Never been able to SPEAK to a live person. I was told there would be an insurance investigation within 14 days, I have not heard anything from anybody. At this point all I want is a refund, I have never experienced this type of unprofessionalis. How can you not speak to a live person?, How is it that you guys have no product for me? I work hard for money, I dont have $340 to lose!

Hello,

I have been selling on Flight Club for some time now and I have never had an issue. Until recently, I had a shoe sold there. I went to the office and asked the status of my shoe and they told me its in the process of it being paid out. I went every week and spoke to Raymond, the acting manager at the *** store. He ensured me I would be paid out. The shoe sold for $645 in December and I still have not been paid out. This is getting out of hand and I keep getting the run around.

This actually my second time filing a complaint, I had purchased shoes that were never delivered. The company has no contact info other than email. This occurred in Dec2018. The company had me file a claim and I was told to contact them on the *** I have reached out several times no one has contacted me and the claim from ups was approved. At this point I just want my money back.

I ordered sneakers that was never delivered to me and as I keep trying to get in contact about a refund I’m being ignored it has been I’ve a month now and no progress has been made and also no communication has been made

I sent a pair of yeezy boost 350 sneakers to *** for sale. It's been over one month since Flight club listed my sneakers for sale,I contacted flight club asking for my item back stock# *** on numerous occasions one of the responses was that the item is in the process of being sold. It shouldn't take one month for a sale to go through. For the past couple of days I've been emailing flight club telling them to mail my sneakers back to me since the sale has not been completed and they've been ignoring all my messages asking for my item back. I believe flight club does not want to pay me for my item and I want my item back immediately. I no longer want to hear about this so called "sale" of my item I want it back.

I sent brand new shoes in for consignment and they didn’t even tell me they were being sold as used. I requested an explanation but have not heard back from them. I requested that the shoes be listed as either new or sent back to me.