Sign in

Flight Trampoline Park

Sharing is caring! Have something to share about Flight Trampoline Park? Use RevDex to write a review
Reviews Recreation Center Flight Trampoline Park

Flight Trampoline Park Reviews (15)

Once notified on the morning of 12/14/I spoke with the patient regarding her conversation with our staff.I extended our apologies for not addressing her concerns in a timely manner.? An appointment was offered this date and she declined, to which she said she made an appointment with another practice.We have provided retraining for the staff regarding patient care and arranging to immediately get a supervisor to assist with anyone that presents having pain and or questions regarding an appointment.? Our goal is to strive for 100% customer satisfaction and provide the best care to our patients.Respectfully,Kathy D**, RNOffice Manager

[redacted] [redacted] All of the dates that were given in reference to that refund check are incorrectWhen I spoke to the business regarding the refund I was told it posted on the 9th of May; not the 19thThe check had an expedited date on it AFTER I filed my complaintIf they were truthful from the beginning about when and how they processed the refund, it wouldn't have been an issueAlso, saying that a Doc no longer works for your practice does not make it any betterThat was the worst experience I've ever hadYour problems don't go away because a Dr quit or was released from your practiceYour front staff is undeniably rude, per my visit the nurse agreed and said I'm not the only patient she's heard that fromA business that provides excuse after excuse for their errors instead of fixing the problem and apologizing should not be a business at all Regards, [redacted]

After speaking with Lynn, Casey and the party attendant, Mariano, it appears that both sides could have acted in a better manner. It was confirmed that the party family was initially upset, especially the accompanying grandpa, because they were not allowed to begin jumping a 1/hour
before they were scheduled without charge. Why this was upsetting is not known. It appears it went downhill from there as further discounts were requested from our package price and Casey denied the request for a discount. We did look into our internal email database and it does appear that for some reason the confirmation was never generated and sent out.. However, as the customer stated in her complaint, she had read our pamphlet which outlines pricing and what is included in our party package.We regret the party for the customer did not go as the they would have wanted and we are willing to offer a $refund

In when the patient was seen by our practice, before her last visit, she was covered by *** *** *** ***, which we are a participating providerWhen she returned in the patient had the same insurance ID, but her plan charged to *** *** *** ***, which we are
not a participating providerUnfortunately, we do not have the staff to verify each patient's insurance prior to their appointment, this is why our Financial Policy in part states, "It is your responsibility to understand your benefit plan with regard to, for instance, covered services and participating laboratories"The confusion with the patient may have been there was a policy change that we no longer participate with *** ***It isn't a policy change, we just do not participate with that particular HMOThe patient has signed the acknowledgment of our Financial Policy at each visit.In an effort to work with the patient, we had adjusted her bill from $to $We did not submit to Collections until after failed attempts to receive payment or arrangements to make paymentsWhen she paid her bill, we contacted Collections to notify she had paid in fullOur office also as a courtesy had waived the Collections fee of $121.90.Per the patient's request, we have instructed *** collections agency to send their letter confirming we had pulled her account from Collections.We reviewed verbiage used by our billing representative that spoke with the patientBilling representative was attempting to refer to our updated Financial Policy, which the patient signed but it does not include names of insurancesShe was simply letting the patient know the patient is responsible to Verify coverage as ever a plan change can affect coverageIt can be confusing to patients when their policy ID remains the same yet the plan is different, this is why we adjusted her bill as a courtesy so that she would not be faced with a higher chargeOur office has provided her care and adjustment in billing as well as absorbing the fee for Collections; we have done our part to try to work with the patient, Our hope is that she will find we have been fair in our attempts to work with her regarding the nonparticipating insurance coverage and payment.Respectfully,Kathy D**, RN Office Manager

Per our policy we verify patient's insurance before every visitThe above referenced patient's insurance company reported her policy as inactive on the date of servicePatient was unable to provide the office with updated insurance information at the time of service; therefore the patient was
treated as self-pay and we collected $240.The patient provided new insurance information on April 4, We billed the new insurance on April 4, and received payment was received on April 14, On May 9, a refund request was submitted in the amount of $240.Refund check * *** posted to the patients account on May 19, and was sent to her home address via ***Our records indicate that the refund check cleared our bank on June 8, 2017.It appears the refund was already on its way to the patient when she filed her complaint.it is unfortunate that her experience with our practice did not meet expectations, but we are confident she has received the refund she is requestingThe medical provider seen by the patient is no longer with our practice; therefore, I am confident her experience with her exam or wait time are no longer an issue for the practice. Respectfully, Kathy D*** **
*** ***
*** *** *** *** *** *** *** ***
*** ** ***

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
All of the dates that were given in reference to that refund check are incorrectWhen I spoke to the business regarding the refund I was told it posted on the 9th of May; not the 19thThe check had an expedited date on it AFTER I filed my complaintIf they were truthful from the beginning about when and how they processed the refund, it wouldn't have been an issueAlso, saying that a Doc no longer works for your practice does not make it any betterThat was the worst experience I've ever hadYour problems don't go away because a Dr quit or was released from your practiceYour front staff is undeniably rude, per my visit the nurse agreed and said I'm not the only patient she's heard that fromA business that provides excuse after excuse for their errors instead of fixing the problem and apologizing should not be a business at all.
Regards,
*** ***

Per our policy we verify patient's insurance before every visitThe above referenced patient's insurance company reported her policy as inactive on the date of servicePatient was unable to provide the office with updated insurance information at the time of service; therefore the patient was
treated as self-pay and we collected $240.The patient provided new insurance information on April 4, We billed the new insurance on April 4, and received payment was received on April 14, On May 9, a refund request was submitted in the amount of $240.Refund check * *** posted to the patients account on May 19, and was sent to her home address via ***Our records indicate that the refund check cleared our bank on June 8, 2017.It appears the refund was already on its way to the patient when she filed her complaint.it is unfortunate that her experience with our practice did not meet expectations, but we are confident she has received the refund she is requestingThe medical provider seen by the patient is no longer with our practice; therefore, I am confident her experience with her exam or wait time are no longer an issue for the practice. Respectfully, Kathy D*** **
*** ***
*** *** *** *** *** *** *** ***
*** ** ***

Once notified on the morning of 12/14/I spoke with the patient regarding her conversation with our staff.I extended our apologies for not addressing her concerns in a timely manner.? An appointment was offered this date and she declined, to which she said she made an appointment with another
practice.We have provided retraining for the staff regarding patient care and arranging to immediately get a supervisor to assist with anyone that presents having pain and or questions regarding an appointment.? Our goal is to strive for 100% customer satisfaction and provide the best care to our patients.Respectfully,Kathy D**, RNOffice Manager

Once notified on the morning of 12/14/17 I spoke with the patient regarding her conversation with our staff.I extended our apologies for not addressing her concerns in a timely manner.  An appointment was offered this date and she declined, to which she said she made an appointment with another...

practice.We have provided retraining for the staff regarding patient care and arranging to immediately get a supervisor to assist with anyone that presents having pain and or questions regarding an appointment.  Our goal is to strive for 100% customer satisfaction and provide the best care to our patients.Respectfully,Kathy D**, RNOffice Manager

[redacted]
 [redacted]
All of the dates that were given in reference to that refund check are incorrect. When I spoke to the business regarding the refund I was told it posted on the 9th of May; not the 19th. The check had an expedited date on it AFTER I filed my complaint. If they were truthful from the beginning about when and how they processed the refund, it wouldn't have been an issue. Also, saying that a Doc no longer works for your practice does not make it any better. That was the worst experience I've ever had. Your problems don't go away because a Dr quit or was released from your practice. Your front staff is undeniably rude, per my visit the nurse agreed and said I'm not the only patient she's heard that from. A business that provides excuse after excuse for their errors instead of fixing the problem and apologizing should not be a business at all. 
Regards,
[redacted]

In 2015 when the patient was seen by our practice, before her last visit, she was covered by [redacted], which we are a participating provider. When she returned in 2016 the patient had the same insurance ID, but her plan charged to [redacted], which we are...

not a participating provider. Unfortunately, we do not have the staff to verify each patient's insurance prior to their appointment, this is why our Financial Policy in part states, "It is your responsibility to understand your benefit plan with regard to, for instance, covered services and participating laboratories". The confusion with the patient may have been there was a policy change that we no longer participate with [redacted]. It isn't a policy change, we just do not participate with that particular HMO. The patient has signed the acknowledgment of our Financial Policy at each visit.In an effort to work with the patient, we had adjusted her bill from $239.00 to $84.00. We did not submit to Collections until after 3 failed attempts to receive payment or arrangements to make payments. When she paid her bill, we contacted Collections to notify she had paid in full. Our office also as a courtesy had waived the Collections fee of $121.90.Per the patient's request, we have instructed [redacted] collections agency to send their letter confirming we had pulled her account from Collections.We reviewed verbiage used by our billing representative that spoke with the patient. Billing representative was attempting to refer to our updated Financial Policy, which the patient signed but it does not include names of insurances. She was simply letting the patient know the patient is responsible to Verify coverage as ever a plan change can affect coverage. It can be confusing to patients when their policy ID remains the same yet the plan is different, this is why we adjusted her bill as a courtesy so that she would not be faced with a higher charge. Our office has provided her care and adjustment in billing as well as absorbing the fee for Collections; we have done our part to try to work with the patient, Our hope is that she will find we have been fair in our attempts to work with her regarding the nonparticipating insurance coverage and payment.Respectfully,Kathy D**, RN Office Manager

Review: My daughter [redacted] was at flight on Sunday July 21,2013.She fractured her tibia and fibula by landing on one of their [redacted] is in excelent health and has been a gymnyst since she was 4,and is now 11 years old. I contacted the manager on July 25,2013 in hopes that they would pay her co-pays.I questioned the tension in the trampolines. [redacted] ( manager ) explained that they realized they didn't have enough court monitors and were in the process of doing something about it.The owner called me back but kept referring to the CT state law under which they were covered and was not willing to disclose his insurance in formation.I am sighting negligence on their part as many others have broken bones there since they have opened.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my daughters' medical expenses paid .

Review: We purchased per paid tickets for this activity park. Adverse weather conditions made it unsafe to travel. The business refused to allow us to use the tickets (4) for another citing some non refundable policy not easily found when purchasing the tickets. The management staff was very rude and unhelpful. IDesired Settlement: I would like a full refund or credit for the purchase we made. We just want to be able to use the tickets we bought and paid for.

Review: My kids were out of school so I decided to take them to the Flight Trampoline Park. They had been there before and really enjoyed it, however last time we went, we stood in line for 45 minutes to the register then once we cashed out we had to wait 20 minutes for our time to start. The cashier claimed that purchasing tickets online was better because it guaranteed your slot and you wouldn't have to wait in line. Today I decided to take his advice and since I was bringing 5 children, I thought it would make things run smoother. I purchased and printed my tickets using my cell phone, nowhere in this process did it say that ticket purchases were non-transferable or non-refundable. On my way to the park, I ran into an accident on the highway as we were coming from 20 miles away. I called and asked if we could move up our timeslot and was told that the tickets could not be transferred. When I asked to speak with the manager I was put on hold for 5 minutes only for the same associate to return to the phone and tell me that the manager said the same thing. I wasn't even allowed to speak with the manager directly. I am a mother of 4, I do not have $50.00 to esentially throw in the trash for a policy that is not clearly stated. Nowhere on my tickets does it state that tickets are non-transferable and nowhere in the checkout process does it state this.Desired Settlement: I would like my $49.50 returned to me. I will not be returning to the park,thank God another one is opening in Hartford.

Review: Purchased tickets online as instructed for the next day. I was unable to use them and was told that they would not give me a refund, and they wouldnt even offer me to come another day to use them. I spent fifty dollars for two people for TWO hours at this dump. I am baffled that they will not offer me a solution. I want a refund!Desired Settlement: I want my 50.60 dollars back immediately.

Business

Response:

Response:

In response to the issued complaint: The issue has been resolved and rectified with Mrs. [redacted]. After evaluating her situation it was decided that she deserved a refund for her tickets.

Check fields!

Write a review of Flight Trampoline Park

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Flight Trampoline Park Rating

Overall satisfaction rating

Description: Childrens & Family Entertainment

Address: 30A Post Rd, Woodbridge, New York, United States, 12205

Phone:

Show more...

Web:

This website was reported to be associated with Flight Trampoline Park.



Add contact information for Flight Trampoline Park

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated