[redacted] has a complaint about her vehicle in which it stalls and/or does not start Everytime she brought the vehicle in the problem could not be duplicated and always started As per her request we have replaced the items which “could” have been the problem as it is a “phantom” problemWe know that the faults in the car show the alarm system [redacted] had this installed after market[redacted] , General Manager of Acura Wayne, will call and work on an agreeable resolution SIncerely, [redacted]
It is an unfortunate situation but Open Road Acura holds no responsibilty for the seat cover purchased on ***We cannot guarantee that an item we know nothing about can or will fit on our productAny accessory purchased through out store would have been guaranteed.We are unable to meet your desired settlement.Kind regards, [redacted]
I received a message from our Service Manager, *** *** *** spoke to ** *** personally and explained the processI received the following email with explanation: It is our policy to charge hour labor to remove radios andnav units to retrieve serial numbers should clients
lose the id card. Acura corporate does not store thison file eitherAt a bare minimum we would require him to come down with aregistration to prove ownership of the vehicle before we give out the codeItdefeats the purpose of the antitheft feature to just give it out over thephoneI did speak to *** personally and there was definitely amisunderstandingHe was uncertain of the actual procedure that needed to beperformedI am confident he is clear now and I don't for see this going anyfurther. I hope this explanation satisfies ** ***Kind regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
After contacting my attorney, who sent a letter to Open Road Acura regarding the matter. The business in reference to complaint ID *** sent me the full amount owed to me and I find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is not acceptable and this dealer needs to be responsible and refund me my money backWorst people I have EVER dealt with
Regards,
*** ***
Upon investigating the transaction I have learned that no where in the deal is there anything documented about making payments on the previous lease. I suggest [redacted] contact [redacted] General Manager of Open Road Acura of Wayne, for a clear understanding. It is never our intent for a...
[redacted] has a complaint about her vehicle in which it stalls and/or does not start. Everytime she brought the vehicle in the problem could not be duplicated and always started. As per her request we have replaced the items which “could” have been the problem as it is a...
“phantom” problem. We know that the faults in the car show the alarm system. [redacted] had this installed after market.[redacted], General Manager of Acura Wayne, will call and work on an agreeable resolution. SIncerely,[redacted]
It is an unfortunate situation but Open Road Acura holds no responsibilty for the seat cover purchased on [redacted]. We cannot guarantee that an item we know nothing about can or will fit on our product. Any accessory purchased through out store would have been guaranteed.We are unable to meet...
Open Road Acura attempted refunding $100 to the original form of payment which was a debit card. The transaction was returned as invalid. A copy of the refund check is attached for your reference. We apologize for any inconvenience.Sincerely,[redacted]
[redacted] has a complaint about her vehicle in which it stalls and/or does not start Everytime she brought the vehicle in the problem could not be duplicated and always started As per her request we have replaced the items which “could” have been the problem as it is a “phantom” problemWe know that the faults in the car show the alarm system [redacted] had this installed after market[redacted] , General Manager of Acura Wayne, will call and work on an agreeable resolution SIncerely, [redacted]
It is an unfortunate situation but Open Road Acura holds no responsibilty for the seat cover purchased on ***We cannot guarantee that an item we know nothing about can or will fit on our productAny accessory purchased through out store would have been guaranteed.We are unable to meet your desired settlement.Kind regards, [redacted]
I received a message from our Service Manager, *** *** *** spoke to ** *** personally and explained the processI received the following email with explanation: It is our policy to charge hour labor to remove radios andnav units to retrieve serial numbers should clients
lose the id card. Acura corporate does not store thison file eitherAt a bare minimum we would require him to come down with aregistration to prove ownership of the vehicle before we give out the codeItdefeats the purpose of the antitheft feature to just give it out over thephoneI did speak to *** personally and there was definitely amisunderstandingHe was uncertain of the actual procedure that needed to beperformedI am confident he is clear now and I don't for see this going anyfurther. I hope this explanation satisfies ** ***Kind regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
After contacting my attorney, who sent a letter to Open Road Acura regarding the matter. The business in reference to complaint ID *** sent me the full amount owed to me and I find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is not acceptable and this dealer needs to be responsible and refund me my money backWorst people I have EVER dealt with
Regards,
*** ***
Upon investigating the transaction I have learned that no where in the deal is there anything documented about making payments on the previous lease. I suggest [redacted] contact [redacted] General Manager of Open Road Acura of Wayne, for a clear understanding. It is never our intent for a...
customer to feel this way.SIncerely,[redacted]
[redacted] has a complaint about her vehicle in which it stalls and/or does not start. Everytime she brought the vehicle in the problem could not be duplicated and always started. As per her request we have replaced the items which “could” have been the problem as it is a...
“phantom” problem. We know that the faults in the car show the alarm system. [redacted] had this installed after market.[redacted], General Manager of Acura Wayne, will call and work on an agreeable resolution. SIncerely,[redacted]
It is an unfortunate situation but Open Road Acura holds no responsibilty for the seat cover purchased on [redacted]. We cannot guarantee that an item we know nothing about can or will fit on our product. Any accessory purchased through out store would have been guaranteed.We are unable to meet...
your desired settlement.Kind regards,[redacted]
Open Road Acura attempted refunding $100 to the original form of payment which was a debit card. The transaction was returned as invalid. A copy of the refund check is attached for your reference. We apologize for any inconvenience.Sincerely,[redacted]