FlightCar

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ A check for $ [redacted] be mailed out to him tomorrowThat is the max reimbursement we allow for their type of reservationPlease advise the customer

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ We [redacted] reimburse this guest the difference between what they paid us and what they paid with HertzWe just need a copy of the final receipt from Hertz in order to processThe receipt needs to be sent to [redacted] @flightcar.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated in the original complaint, I was offered Hertz and told I would get reimbursed but when I knew I would have to charge nearly $to my credit card, I was not willing to do so, particularly when Flightcar was already not trustworthyI am not looking for reimbursement as I said in my original complaintI relied on taxisI want my complaint to be submitted so that others [redacted] know my experience with Flightcar and deal with more reputable car rentals so they will not get the surprise I did when I landed in Austin for a Weekend to visit my family and attend several family events only to find I did not have a car I waited in the Hertz line for minutes and filled out all the paperwork only to find out the price was nearly times the amount I was quoted to pay originally with FlightcarI told the Hertz agent that the amount was shocking and she said at the late date and shortage of cars they could charge that amount because they could get it! I had to walk away and get a taxi as I was already hours late for a dinner engagementWhat I want Flightcar to hear is that I had confirmed the day before and reserved a car long before the date I arrived in AustinThe fact I was told quite simply upon my arrival that no car was available but that a car was available at Hertz is not acceptableI was told they would reimburse me when they already could not be trusted to reserve a car!! Why would I believe they would reimburse me? If they had reserved a car with Hertz and offered to pay the rental I would have been satisfied but instead I was told they would reimburse meI was not going to believe they could be trusted given they could not be trusted to provide a car when they said they wouldI was already skeptical that Flightcar was a legitimate business when I called and was told a car was not availableThe simple response from Flightcar that I should submit a receipt misses the point again! I never heard from Flightcar and I waited to get an apology or callNothingSo now I am wanting to let other consumers know to be aware of FlightcarThe response is further evidence of poor customer service Final Business Response / [redacted] (4000, 9, 2015/11/12) */ Flight Car stands by their original offer Final Consumer Response / [redacted] (4200, 11, 2015/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your offer does not offer an apology or explanation for the company's failed serviceI remain unsatisfied and want my complaint to be public for others to see when looking at reviews for this company

Final Consumer Response / [redacted] (2000, 6, 2015/08/05) */ Aloha, Thanks for your assistance with this matterI see now that they have indeed refunded the overcharges to my account; wish I'd contacted Revdex.com much earlier in the processExcept for the many hours of botheration I guess we're even now Thanks

Initial Business Response / [redacted] (1000, 8, 2015/12/30) */ Mr [redacted] was charged for damages during his rental period (10/5-10/10)You can see the before and after pictures attached Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not cause any damages to the carThey refunded my $300, that is the proof that the car was not damagedThey inspected the carI am not going to pay a penny for the damages that I did not doThey are coiming to me after two monthsI saw the picture of the carIt is silverThe car I rented was black.So that tells you the whole story Final Business Response / [redacted] (4000, 12, 2016/01/05) */ Attached is the car information confirming the car rented was silverThe damage was caused by the renter and they are responsible for the charges

Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ Customer reported issues with vehicleOnce the before and after pictures were reviewed all damage was found to be pre existing or wear and tear: wear and tear is defined as: Wear and Tear: FlightCar does not insure or protect against wear and tear on your vehicleWear and tear includes small dents, nicks, scratches, scuffs, or scrapes of inches or less (on the exterior and interior), in addition to wear on brakes, suspension, and your engine Owner owners policies can be found at https://flightcar.com/ownerpolicies

Initial Business Response / [redacted] (1000, 8, 2015/09/15) */ This guest has been refunded the $however the $Golden Gate bridge cashless toll, they are responsible for Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept but not happy due to the unnecessary trouble and anxiety caused by this for last monthsFlightcar customer care was so rude that they never even replied to any of my email until I filed this complaintAnyway thanks!

Initial Business Response / [redacted] (1000, 8, 2015/12/18) */ We have none of this customers moneyBoth of her $security holds were released and the $600+ charge for the key and tow charge were declined on her CCShe never paid us the money she owes us and we aren't holding anything from herShe still owes us $for losing a car key and tow charges

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ This customer is being paid in full $The check should go out tomorrow or Thursday Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ The remaining amount owed to Judy for $is on the way to her in the form of a checkThe other payments for $& $have been cleared through her PayPal addressPayment attached Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have a PayPal account associated with that email addressFlightCar sent money to that PayPal account and I have emails showing that the money was returned to them since I didn't claim it because my email address has no PayPal account associated with itI even tried logging into PayPal after receiving their response today and it won't let me login to PayPal because I don't have an accountThey still need to pay me $ Final Business Response / [redacted] (4000, 17, 2016/01/19) */ She was sent a check for the remainder we owe her on 1/11/of $She has not cashed that check as of yetShe was sent an email on that date notifying her it was on the way

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ See attached , an email was sent to [redacted] the day they charged him to let him know they were going to charge him and that [redacted] was the one that reported the damages to FlightCarMay 11, 2015, 10:p.m- The customer called us to tell us that he was unaware of the damage and should not have been charged the damage fee of $250+He wanted to speak to the damage claims manager asapI called [redacted] to confirm that it was def him who damaged the carAsked [redacted] to give him a call in the morningJan28, 2015, 9:p.m- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, flight-car company did not send any notifications (e-mail, texts, phone calls, etc.) to let me know that they were going to charge me ($258.40) for damaged car; as a result, I could not pay for the college housing fee and couldn't buy homework material for one of my classesRevdex.com can request flight-car company to show Revdex.com an email (because that is what flight-car company said on the response) that was sent to me on or before Flight-car company won't show because they did not send me the email in the first place Second, they said I was the one that reported the damages to Flight-carThis is totally absurdIf I was the one who reported damages, why would I report this case to the Revdex.com in the first place? I never knew,heard or realized about the damages until flight-car charged meAlso, when I returned the car on September of 2014, two people checked the car and told me I was OK to go, and finally they returned the deposit of dollars to my bank account after that Last and most importantly, I asked flight-car manager, [redacted] , to send me photos of before and after the car I used [redacted] sent me total of four photos in which first two pictures were labeled saying "Person A dropping off" (in this case, person A refers to other person who used the car before I did) and last two pictures were labeled saying "Me dropping off." However, when I looked at the dates when pictures were taken, it was all taken before I rented it (before 9.26.2014)I still have the email [redacted] sent me, and I can forward you the exact email he sent me As you can see, their point in arguing that I damaged the car and charging fee are all fraud and I, hereby, claim that flight-car is a fraud company and request compensating fee and returning money of $dollars

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We reimburse customers in these situationsI have found no emails from them containing their final receipt in order for us to reimburseI need the email they are saying they emailed in fromIn order to reimburse we must have the final receipt: Revdex.com CASE#: XXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) EMAILS WERE SENT8/31/BY [redacted] a Flightcar Pdx employee, 9/2/email sent my myself to " [redacted] @flightcar.com I have mailed copies of both emails plus the invoice from Payless Car Rental to the San Francisco Ca address via registered mail today 9/15/ Final Business Response / [redacted] (4000, 11, 2015/09/24) */ This customer is being refunded in full for the money owed

Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ Hello ***, Thanks for reporting the damage to your vehicle to usI have reviewed the claim in detail In this situation, we would consider the damage to be "wear and tear" damageWe consider "wear and tear" to be damage or cosmetic imperfection that is incurred throughout the course of driving or vehicle operation (for example, a tiny paint chip from pebbles on the road) - it is not caused by misuse or accidentFor something to be considered wear and tear, it also must be under inches in sizeUnfortunately, neither FlightCar nor our insurance is able to cover wear and tear When making this determination, we try to be fair to both you as the car owner and also any renters of your car Please let me know if you have any concerns and we look forward to seeing you again [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) As shown in the pictures attached here, the damages to the front bumper are noticeably more than inches, in fact they're almost inches longThis hasn't happened from wear but possibly from closely fitting the car in a parking space The damages to the rear bumper is also easily more than inches and quite deep into the bodyAgain, not wear and tear, these seem to have happened from backing into some hard object like a pavement or rocks These damages are not minor chips or dents (of which there are plenty as well)Dismissing these major damages as wear and tear is unacceptable Final Business Response / [redacted] (2600, 28, 2016/01/05) */ Contact Name and Title: [redacted] Director of Suppor A request has been put into our finance team for $based on the estimate provided Final Consumer Response / [redacted] (3000, 42, 2016/02/19) */ UPDATE: It has now been months since I received my car with damages and and I still have NOT received any compensationIt has also been more than a month since the company acknowledged on Revdex.com that they were processing a payment for meI have not been directly contacted about any of this by the company as yet

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ PayPal payment for $was sent and received today Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I got my refund now, it is a pity that I had to take this to this level to get my refundFlightcar should take their customer's concerns more seriously next time Thanks, ***

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ For this customer we refunded day of his day rental for $We do have a hour cancellation policy however we refunded this as an exception Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Fair outcome

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ The check for this [redacted] be sent out on Monday

Initial Business Response / [redacted] (1000, 10, 2015/08/06) */ The guest received the $refund via his credit card [redacted] Director of Customer Support, FlightCar Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm afraid that's untrueI just double-checked my bank account and I've received no refundAnd in my most recent communication with FlightCar, they told me that I wasn't going to receive one A $refund would be terrificPlease let me know how to help this actually happenThanks

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ This customer has been paid in full Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We are a car sharing company. This means the cars are owned by other people. This customer reserved an 09-16 and received an 02-08. The only thing wrong with the car is that it had scratches which is why he didn't want to take it. It was a 2007... Jetta with only 75,000 miles on it. Mechanical and physically (besides scratches) the car was fine. We reimbursed $73.96 out of the total $134.96 of the reservation. We generally have a $75 cancellation fee (on site) however we have only kept the remaining $61.03. Notes on the account: Representative from the station called to cancel the reservation for the customer. Customer doesn't like the car that he [redacted] use that's why he [redacted] just cancel because the car is full of scratches and he thought that we [redacted] provide a car with good condition. Cancelled the reservation. Nov. 11, 2015, 1:35 p.m. PDT - [redacted] Please see below for our terms and conditions: https://flightcar.com/renterpolicies Cancellations and Changes: FlightCar [redacted] accommodate changes to Renter's rental with no change fee prior to Renter's pick up time. Changes to a rental length or time period can be made any time until the scheduled pick up time with no fee except any price difference as calculated by current prices at the time of the change (no refund [redacted] be issued for difference in price if the rental is changed with 48 hours of the start if the Rental Period). After the scheduled pick up time, changes are no longer permitted and if the Vehicle is not picked up, the value of the booking is lost. No refund [redacted] be issued if Renter is not able to pick up Renter's Vehicle due to Renter's failure to meet FlightCar's requirements. All rentals are non-refundable. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Flightcar recognizes the car was in bad shape and "only" 75K miles!!!!!!! I was traveling with my family and all I wanted was a safety and trusted drive. I wouldn't take this car even for free because it was not reliable. Flightcar should be thankful for my wasting of time helping them improve their business. Like Uber and Lift they should have pictures showing the real conditions of the cars they are offering. Full refund and apologies is all I want!!!!! Final Business Response / [redacted] (4000, 12, 2015/12/14) */ We are a car sharing company. This means the cars are owned by other people. This customer reserved an 09-16 and received an 02-08. The only thing wrong with the car is that it had scratches which is why he didn't want to take it. It was a 2007 Jetta with only 75,000 miles on it. Mechanically and physically (besides scratches) the car was fine. We reimbursed $73.96 out of the total $134.96 of the reservation. We generally have a $75 cancellation fee (on site) however we have only kept the remaining $61.03. Please see below for our terms and conditions: https://flightcar.com/renterpolicies Cancellations and Changes: FlightCar [redacted] accommodate changes to Renter's rental with no change fee prior to Renter's pick up time. Changes to a rental length or time period can be made any time until the scheduled pick up time with no fee except any price difference as calculated by current prices at the time of the change (no refund [redacted] be issued for difference in price if the rental is changed with 48 hours of the start if the Rental Period). After the scheduled pick up time, changes are no longer permitted and if the Vehicle is not picked up, the value of the booking is lost. No refund [redacted] be issued if Renter is not able to pick up Renter's Vehicle due to Renter's failure to meet FlightCar's requirements. All rentals are non-refundable. Final Consumer Response / [redacted] (4200, 14, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Same answer over and over again. They don't care about my complaint. I didn't get any service and I demand FULL REFUND!!!!!

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ check for 29.10 is going out tomorrow Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the solution but I'm not satisfied with their customer service... model. I had to file a BBB complaint against them just to get them to action what they promised to do!

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ As soon as we saw we were overbooked, we reached out to the customerWe offered $for the inconvenience as well as $FlightCar cash for a future rental Please see our terms below: This located at https://flightcar.com/terms AVAILABILITY AND OVERBOOKING As a Renter, when you reserve a Rental, you are indicating your preference toward a specific type, category, or class of vehicle, and indicating any additional features you would prefer the vehicle to haveFlightCar will endeavor to provide availability of a vehicle of the selected class or any suitable and designated substitute class, as designated when you reserve your RentalIn the case that the vehicle you receive is of an inferior class to that which you reserved, you will receive a refund of the price difference between the two vehicle classes as listed at the time of booking Many companies in the travel industry engage in a practice known as OverbookingOverbooking is the practice of selling or offering for sale more of a product (seats, rooms, cars) than actually available, based on data such as no-show rates and weather patternsThrough our Users, FlightCar also occasionally has more vehicles available for booking than may be actually availableConsequently, situations occasionally arise where there are no vehicles available for a User with a confirmed reservationIn this case, a User may be provided complimentary transportation to a car rental agency or car sharing location of their choice within a reasonable distanceThe User's original rental, as well as any add-ons, fees, taxes, and charges, will also be fully refundedHowever, FLIGHTCAR AND ITS USERS DO NOT ASSUME ANY ADDITIONAL LIABILITY OR ANY OBLIGATION FOR ANY RESERVATION OR BOOKING, REGARDLESS OF ITS STATUS AS CONFIRMED, GUARANTEED, OR ANY OTHER SIMILAR STATUSAt its sole discretion, FlightCar may offer to reimburse the difference between the price of the original rental and a new rental at a qualified car rental or car sharing company of FlightCar's choice to Users in such a situationIf such an offer is extended, FlightCar will reimburse only the Rental Fee and any obligatory or required taxes, fees, and surcharges of the cheapest available vehicle which seats the same amount of passengers [redacted] holds approximately the same amount of baggage as the vehicle originally reserved through FlightCarFLIGHTCAR WILL UNDER NO CIRCUMSTANCES REIMBURSE RENTALS FOR OTHER VEHICLE TYPES OR ANY ADDITIONAL CHARGES SUCH AS GPS UNITS, CAR SEATS, TOLL TRANSPONDERS, INSURANCE/DAMAGE WAIVER OR SIMILAR PRODUCTS, FSO/FUEL SERVICE OPTION/FUEL SERVICE CHARGE OR SIMILAR PRODUCTS, ADDITIONAL DRIVERS, OR UNDERAGE FEESFlightCar has no control over, and assumes no responsibility for, the Terms and Conditions and other documentation any company which you use to rent or otherwise borrow a vehicle, which often can be significantly different than those of FlightCarYou expressly acknowledge that you have read, understand, and agree to any documentation and Terms surrounding your rental of any vehicle from providers other than FlightCar, and agree to be bound by that contract or agreementYou relieve FlightCar from any and all liability arising from your agreeing to any such contract or agreement