Flightsbank LLC

Hi Team,We have investigated this case and it appears that the check was never mailed outOur accounting team received a request from our customer support supervisor to send the check however it was never sent unfortunatelyWe understand that this is an error on our part and we will compensate the passenger for the sameWe promised a refund to the passenger just because they found a better price on a competitors website and we have a policy under which we match prices with our competitorsWe understand that there has been a delay in refund however we have already emailed the e-tickets to the customer and they are yet to use the service on 23rd June when they will take the first flight on the itineraryLooking at this we cannot offer them full future credit for a ticket they are yet to useThe best we can do is to offer them a refund of total $back to the original form of paymentWe think that this is a fair compensation.Please let us know if the customer is OK with this resolution so we can process the refundOnce the refund has been processed it will take 7-business days to appear on the customer's credit card.We apologize for the inconvenience and hassle that they had to go throughThanksPaul

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Kari [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do expect this this of $to be applied to the credit card used to purchase the airline tickets within to days that the company states.
Sincerely,
Michelle ***

This in indeed an error by our ticketing agentWe take the ownership of this and have already refunded the initial amount that the passenger paid ($333.00)We are ready to provide the desired settlement however we cannot send the money to the same card, instead we will be sending a check of
$to the passenger on the address that we have on the fileSo all together we will compensate them with $which is slightly more than they want just as a goodwill gestureWe deeply regret the inconvenience they have had and apologize for all the hassle and stress they had to go through

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Travis ***

We initiated a refund of $back to the same method of payment (i.e*** ending ***) on October the 04th, it takes around 7-business days for the amount to show up on the cardWe are certain that this amount has already been credited to the customer's cardWe would love to provide the
receipt however these transactions are processed by *** and there is no receipt as suchIf the customer still wants a receipt we can create a refund invoice and provide it to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Paul ***

Hi Team,We have investigated this case and it appears that the check was never mailed out. Our accounting team received a request from our customer support supervisor to send the check however it was never sent unfortunately. We understand that this is an error on our part and we will compensate the...

passenger for the same. We promised a refund to the passenger just because they found a better price on a competitors website and we have a policy under which we match prices with our competitors. We understand that there has been a delay in refund however we have already emailed the e-tickets to the customer and they are yet to use the service on 23rd June when they will take the first flight on the itinerary. Looking at this we cannot offer them full future credit for a ticket they are yet to use. The best we can do is to offer them a refund of total $650 back to the original form of payment. We think that this is a fair compensation.Please let us know if the customer is OK with this resolution so we can process the refund. Once the refund has been processed it will take 7-14 business days to appear on the customer's credit card.We apologize for the inconvenience and hassle that they had to go through. ThanksPaul

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kari [redacted]

Hi Team, We spoke to the customer yesterday and have honored the same deal he originally booked. Please feel free to verify this with the customer. ThanksPaul