After careful review of the unit work order history, in depth discussions with my service team, and a conversation with the customer it is apparent that we failed to meet our expected level of customer service. The customer and PPRV have agreed that PPRV will complete several repairs at no
charge to the customer. We appreciate the opportunity to make it right and regret that they received a substandard service experience. *** ***
GMPan Pacific RVTell us why here
***. I have tried to submit my response to your inquiry on four separate occasions and all I get is an error message I thought I'd tried to reply to your request by email With regard to my complaint against Pan Pacific RV Center, I am specifically seeing the following
costs: * Loan reimbursement while registration had lapsed: $1,853.01* Loss of recreational use while trailer was unregistered: $2,000.00* Hardship/inconvenience charge to personally pursue the matter from December 22, through February 22, 2017 I have attached a copy of the complaint letter sent to Pan Pacific RV Center. I am attaching a copy of my letter to complaint sent to Pan Pacific on 2/23/ Let me know if you have further questions. *** ***
The repair was completed per the insurance estimate If the customer wishes to secure the paneling which is unavailable to us, we would be more than happy to make the repair under a supplemental insurance claim *** ***
**
Pan Pacific Rv
Ms*** unit initially developed a leak due to a small void in the roof sealant ant the front roof transition molding Our Sacramento facility inspected and installed new sealant to fix the problem so that Ms*** could continue her trip At the end of her trip we re-inspected the
unit and found no residual water and no water damage from the initial leak We additionally at that time ordered two other parts for warranty repair: an exterior refer panel and slide out wood facia Neither of these parts failures were due to water intrusion The copper tubing that she referenced did not have a leak but was bowed out which put pressure on the refer panel resulting in a bow in the panel She is mistaken about the disclosure issues as it relates to California motor vehicle law Disclosures required relate to vehicles that have incurred damage due to accidents Forest River and Pan Pacific RV are both committed to resolving any issues that may develop down the road as a result of the initial leak.*** ***GMPan Pacific RV Centers Inc
Re: Revdex.com Complaint *** *** ***
*** *** **
*** ** *** 12/23/To Whom It May Concern: Mr*** purchased a Fun Finder travel trailer from us in July of 2014. In November of he brought the trailer in for an insurance repair that
resulted from him flooding his trailer with the contents of his septic tank through his roof. We made an estimate to repair the unit, received approval from his insurance company, and repaired per our estimate In April of he brought the trailer back for extended warranty repairs of his axle and slideout mechanism. We repaired these issues and sent him on his way after collecting his deductible and demonstrating the completed work. Mr*** did not indicate to us in either case that there were any issues with the repairs On November of this year he brought in the trailer again and stated that the back panel inside a front cabinet on the front wall of the trailer was still damaged and was not replaced during the November repair. We submitted an estimate to his insurance company, who approved the work and both Geico and the customer authorized us to proceed. We found that the panel inside of the cabinet was not available. We replaced his panel with one that was the same color and of the same material. The original paneling was curved from the manufacturer and to replicate the exact curve of the paneling is not possible without wood manipulation tooling. The loss of cabinet space is minimal if even noticeable and the repair was done to the best of our capabilities. We even sourced the opinion of a nationwide RV trainer with 25+ years of experience who agreed that the repair was satisfactory The customer has since refused to take the trailer. We have contacted his insurance company to inform them of the status of the repair *** *** Service Team Coordinator Pan Pacific RV
I am rejecting this response because:I am rejecting this response because: The law is clear with regard to disclosure , in writing prior to the signing of the sales contract, any and all warranty repairs made to any vehicleNowhere does it specify, only damage from an accidentTo quote your own finance person ***, regarding disclosure of the replacement of the windshield , " I am required by law to disclose any and all repairs made to the RV ." I have verified that to be true under the California vehicle codeI dispute your claim that the RV was checked for residual water It was notThere are a plethora of things wrong with this vehicle and none of them were noted or repairedThe vo the slide trim needed to be repeated do to poor workmanship My vehicle was returned to me after almost two weeks with new damage and many issues that were not attended to but could have been if Pan Pacific had done its due diligence There is new water intrusion.
I am rejecting this response because: Hi my name is *** ***.I did not get a chance to respond to pan Pacific's response. They responded that they did not have the correct parts or the correct tools to do the job. This is not acceptable.I want them to undo the work that they did and give me my money back so that I can take this somewhere else and have it fixed properly Or I want to take it somewhere else and have the repair done and have Pan Pacific pay for it to be repaired properlyThank you***
The type of warranty repairs done to MsSmith's coach do not require disclosure I've attached the DMV statute that references dealer disclosures.*** *** ***
I am rejecting this response because: The CA VC makes clear any repairs made to the RV prior to sale must be disclosed prior to the signing of the contract.
Dear Ms***:Thank you for your letter of February 23, We have had to do research into exactly what happened with this DMV transaction in order to make sure both you and the legal owner were properly recordedThis required the dealership to completely reconstruct all documents to replace originals that were never received back from DMV.If my understanding is correct, the original sale date was July 10, when you purchased a used 16' Jayco Jay FeatherOur records indicate that all paperwork was submitted to DMV, they posted the fees on July 31, and sent the paperwork back to the dealership until the physical title was receivedSince this was a paperless title payoff to the former legal owner, we had to wait to receive the title from themPaperless titles take a long time to receiveOnce we received the title we prepared the necessary paperwork and resent to DMVThey received all the original paperwork and title necessary to complete transfer and they posted on October 14, At that time, our title clerk ran the DMV printout (attached) which was properly recorded in your nameOnce again, however, DMV required one more signature in a specific section and mailed back to their office for transfer to you and title to the new legal owner.? As a point of record, there is no longer any way for a dealer to walk paperwork through the DMV; on the contrary, all registrations must be done on a transmittal and sent via the mailSince that department has many field offices, we have no direct influence on which office throughout the state will be handling the paperworkIt is our understanding that after they researched their records on this transaction, they state that they did not complete the transaction but rather they again mailed back to the dealershipHowever, they can give no reason why and are still researching as to the date they may have done thisWe obviously never received any paperwork, nor did we receive a call/letter from you or the new legal owner stating that they had not received the titleLenders always must have title (either paperless or paper) guaranteeing they are legal owner of recordIf they do not have that within a reasonable amount of time, they only assume that this legal owner also overlooked not receiving title,Therefore, once all of the DMV requests are finished and we have complied, transfer to new registered owner and new legal owner should take place and it is the responsibility of the DMV to record and issue proper paperwork to both the new registered and legal owner.This dealership has been handling hundreds of thousands of transfers over our history of over yearsIt is unlikely, and very rare that paperwork that does not belong to this dealership and others have received oursTo say that paperwork can and does get lost by DMV is accurateIn this case, that is exactly what appears to have happenedWe still have DMV researching for the date and circumstances of why they would have supposedly sent back to this dealership.Your statement that, "Pan Pacific failed to submit the final transfer documents/paperwork from that sale" is totally in inaccurate.You state in your letter that, "in December of 2016, seventeen months after purchase, I realized I had not received that registration tags." That would indicate that you were not prevented from using the trailer, rather you just noticed your tags were not currentIt would seem that if you operate - or wished to operate - the trailer at any time during that period, you would have noticed you weren't current and that your registration, in your name, had not been received.? Our sincerest apology for an apparent error that neither you, the new legal owner or the dealership had any knowledge of until your phone call in December, However, we disagree completely with your statement that, "this delay is an unacceptable business practiceRather, this dealership acted responsibly and as quickly as possible to remedy the errorSince being made aware in December we have diligently recreated all the paperwork, submitted to DMV and all ownership has been recordedIn addition, the dealership has brought current and paid all of the fees and penalties due.Since we value all of our customers, it is the sincere desire of this dealership to extend courtesy and understanding even for circumstances beyond our controlBecause of this, and as a gesture of goodwill, the dealership has issued herein a check for $This represented the two months from December(the date you noticed the error) to the date of recorded ownership of February 22, 2017.Lastly, we trust that you will have many years of enjoyment of your recreation vehicle.Sincerely,*** ***Corporate Secretary
Pan Pacific RV Center does not perform or is equipped to perform offsite repairsMrs*** was explained this at time of PurchaseBecause Mrs*** is living in the trailer and is unable to bring it back to the dealership for repairs Pan Pacific RV recommended a third party mobile repair
company "Nor Cal RV Mobile Repair" with the expectation Pan Pacific would facilitate warranty payment thru the trailer ManufactureHowever the Third party company has been unresponsive to Mrs*** since their first visit to her trailerTo resolve this issue Pan Pacific has referred a different third party mobile repair company to Mrs***Mrs***'s daughter spoke to an employee of ours today and is aware of our course of actionPan Pacific will work diligently with Mrs*** to help get these two requested items resolved in a timely manner
After careful review of the unit work order history, in depth discussions with my service team, and a conversation with the customer it is apparent that we failed to meet our expected level of customer service. The customer and PPRV have agreed that PPRV will complete several repairs at no
charge to the customer. We appreciate the opportunity to make it right and regret that they received a substandard service experience. *** ***
GMPan Pacific RVTell us why here
***. I have tried to submit my response to your inquiry on four separate occasions and all I get is an error message I thought I'd tried to reply to your request by email With regard to my complaint against Pan Pacific RV Center, I am specifically seeing the following
costs: * Loan reimbursement while registration had lapsed: $1,853.01* Loss of recreational use while trailer was unregistered: $2,000.00* Hardship/inconvenience charge to personally pursue the matter from December 22, through February 22, 2017 I have attached a copy of the complaint letter sent to Pan Pacific RV Center. I am attaching a copy of my letter to complaint sent to Pan Pacific on 2/23/ Let me know if you have further questions. *** ***
The repair was completed per the insurance estimate If the customer wishes to secure the paneling which is unavailable to us, we would be more than happy to make the repair under a supplemental insurance claim *** ***
**
Pan Pacific Rv
Ms*** unit initially developed a leak due to a small void in the roof sealant ant the front roof transition molding Our Sacramento facility inspected and installed new sealant to fix the problem so that Ms*** could continue her trip At the end of her trip we re-inspected the
unit and found no residual water and no water damage from the initial leak We additionally at that time ordered two other parts for warranty repair: an exterior refer panel and slide out wood facia Neither of these parts failures were due to water intrusion The copper tubing that she referenced did not have a leak but was bowed out which put pressure on the refer panel resulting in a bow in the panel She is mistaken about the disclosure issues as it relates to California motor vehicle law Disclosures required relate to vehicles that have incurred damage due to accidents Forest River and Pan Pacific RV are both committed to resolving any issues that may develop down the road as a result of the initial leak.*** ***GMPan Pacific RV Centers Inc
Re: Revdex.com Complaint *** *** ***
*** *** **
*** ** *** 12/23/To Whom It May Concern: Mr*** purchased a Fun Finder travel trailer from us in July of 2014. In November of he brought the trailer in for an insurance repair that
resulted from him flooding his trailer with the contents of his septic tank through his roof. We made an estimate to repair the unit, received approval from his insurance company, and repaired per our estimate In April of he brought the trailer back for extended warranty repairs of his axle and slideout mechanism. We repaired these issues and sent him on his way after collecting his deductible and demonstrating the completed work. Mr*** did not indicate to us in either case that there were any issues with the repairs On November of this year he brought in the trailer again and stated that the back panel inside a front cabinet on the front wall of the trailer was still damaged and was not replaced during the November repair. We submitted an estimate to his insurance company, who approved the work and both Geico and the customer authorized us to proceed. We found that the panel inside of the cabinet was not available. We replaced his panel with one that was the same color and of the same material. The original paneling was curved from the manufacturer and to replicate the exact curve of the paneling is not possible without wood manipulation tooling. The loss of cabinet space is minimal if even noticeable and the repair was done to the best of our capabilities. We even sourced the opinion of a nationwide RV trainer with 25+ years of experience who agreed that the repair was satisfactory The customer has since refused to take the trailer. We have contacted his insurance company to inform them of the status of the repair *** *** Service Team Coordinator Pan Pacific RV
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I am rejecting this response because:I am rejecting this response because: The law is clear with regard to disclosure , in writing prior to the signing of the sales contract, any and all warranty repairs made to any vehicleNowhere does it specify, only damage from an accidentTo quote your own finance person ***, regarding disclosure of the replacement of the windshield , " I am required by law to disclose any and all repairs made to the RV ." I have verified that to be true under the California vehicle codeI dispute your claim that the RV was checked for residual water It was notThere are a plethora of things wrong with this vehicle and none of them were noted or repairedThe vo the slide trim needed to be repeated do to poor workmanship My vehicle was returned to me after almost two weeks with new damage and many issues that were not attended to but could have been if Pan Pacific had done its due diligence There is new water intrusion.
I am rejecting this response because: Hi my name is *** ***.I did not get a chance to respond to pan Pacific's response. They responded that they did not have the correct parts or the correct tools to do the job. This is not acceptable.I want them to undo the work that they did and give me my money back so that I can take this somewhere else and have it fixed properly Or I want to take it somewhere else and have the repair done and have Pan Pacific pay for it to be repaired properlyThank you***
The type of warranty repairs done to MsSmith's coach do not require disclosure I've attached the DMV statute that references dealer disclosures.*** *** ***
I am rejecting this response because: The CA VC makes clear any repairs made to the RV prior to sale must be disclosed prior to the signing of the contract.
Dear Ms***:Thank you for your letter of February 23, We have had to do research into exactly what happened with this DMV transaction in order to make sure both you and the legal owner were properly recordedThis required the dealership to completely reconstruct all documents to replace originals that were never received back from DMV.If my understanding is correct, the original sale date was July 10, when you purchased a used 16' Jayco Jay FeatherOur records indicate that all paperwork was submitted to DMV, they posted the fees on July 31, and sent the paperwork back to the dealership until the physical title was receivedSince this was a paperless title payoff to the former legal owner, we had to wait to receive the title from themPaperless titles take a long time to receiveOnce we received the title we prepared the necessary paperwork and resent to DMVThey received all the original paperwork and title necessary to complete transfer and they posted on October 14, At that time, our title clerk ran the DMV printout (attached) which was properly recorded in your nameOnce again, however, DMV required one more signature in a specific section and mailed back to their office for transfer to you and title to the new legal owner.? As a point of record, there is no longer any way for a dealer to walk paperwork through the DMV; on the contrary, all registrations must be done on a transmittal and sent via the mailSince that department has many field offices, we have no direct influence on which office throughout the state will be handling the paperworkIt is our understanding that after they researched their records on this transaction, they state that they did not complete the transaction but rather they again mailed back to the dealershipHowever, they can give no reason why and are still researching as to the date they may have done thisWe obviously never received any paperwork, nor did we receive a call/letter from you or the new legal owner stating that they had not received the titleLenders always must have title (either paperless or paper) guaranteeing they are legal owner of recordIf they do not have that within a reasonable amount of time, they only assume that this legal owner also overlooked not receiving title,Therefore, once all of the DMV requests are finished and we have complied, transfer to new registered owner and new legal owner should take place and it is the responsibility of the DMV to record and issue proper paperwork to both the new registered and legal owner.This dealership has been handling hundreds of thousands of transfers over our history of over yearsIt is unlikely, and very rare that paperwork that does not belong to this dealership and others have received oursTo say that paperwork can and does get lost by DMV is accurateIn this case, that is exactly what appears to have happenedWe still have DMV researching for the date and circumstances of why they would have supposedly sent back to this dealership.Your statement that, "Pan Pacific failed to submit the final transfer documents/paperwork from that sale" is totally in inaccurate.You state in your letter that, "in December of 2016, seventeen months after purchase, I realized I had not received that registration tags." That would indicate that you were not prevented from using the trailer, rather you just noticed your tags were not currentIt would seem that if you operate - or wished to operate - the trailer at any time during that period, you would have noticed you weren't current and that your registration, in your name, had not been received.? Our sincerest apology for an apparent error that neither you, the new legal owner or the dealership had any knowledge of until your phone call in December, However, we disagree completely with your statement that, "this delay is an unacceptable business practiceRather, this dealership acted responsibly and as quickly as possible to remedy the errorSince being made aware in December we have diligently recreated all the paperwork, submitted to DMV and all ownership has been recordedIn addition, the dealership has brought current and paid all of the fees and penalties due.Since we value all of our customers, it is the sincere desire of this dealership to extend courtesy and understanding even for circumstances beyond our controlBecause of this, and as a gesture of goodwill, the dealership has issued herein a check for $This represented the two months from December(the date you noticed the error) to the date of recorded ownership of February 22, 2017.Lastly, we trust that you will have many years of enjoyment of your recreation vehicle.Sincerely,*** ***Corporate Secretary
They contacted me this AMThe owner Matt, said he is going to fix my trailer or pay to have it repaired correctly.Thx for all your help***
Pan Pacific RV Center does not perform or is equipped to perform offsite repairsMrs*** was explained this at time of PurchaseBecause Mrs*** is living in the trailer and is unable to bring it back to the dealership for repairs Pan Pacific RV recommended a third party mobile repair
company "Nor Cal RV Mobile Repair" with the expectation Pan Pacific would facilitate warranty payment thru the trailer ManufactureHowever the Third party company has been unresponsive to Mrs*** since their first visit to her trailerTo resolve this issue Pan Pacific has referred a different third party mobile repair company to Mrs***Mrs***'s daughter spoke to an employee of ours today and is aware of our course of actionPan Pacific will work diligently with Mrs*** to help get these two requested items resolved in a timely manner
Please see response to original complaint from *** ***