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Flint Ford Tractor, Inc.

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Reviews Flint Ford Tractor, Inc.

Flint Ford Tractor, Inc. Reviews (27)

Reached out to client and scheduling service to inspect and handle all issues of concern

Revdex.com:Service man came today..Nothing resolved yet
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the continued efforts of Kayak Pools to resolve my issueAssuming this all goes as planned this will resolve my issue once the light is installed and functioning.
Regards,
*** ***

Revdex.com:My husband did speak with MikeHe was told that Kayak is planning to charge us for the work they did to correct our light and are blaming our patio for causing the light to not function
due to the weight of concreteI disagree as the installation contractor that Kayak sent told me the damage was clearly caused by the backfilling of dirt too tightly against the poolAlso, the installers could not unscrew the front of the light to service it because it was screed on improperly, which had nothing to do with concrete, only installation Secondly, the installer showed me that a pack of silica has been left in the wiring when the light was installed which was also not correct and could cause issues with the wiringThirdly, the patio concrete doesn't begin until feet past the pool, and all wiring was pre run through tubing set and supported in place while less than 4" of concrete was poured over it, so it would not have shifted from weight caused by concrete. If Mike had intended to charge us for the work the installers did to fix the light (which is a cheaper and less functional light than we originally purchased) he should have provided us with this information and a quote before the work was complete and not after(We don't have an amount other than him saying he's charging us) I don't feel this is fair and will not be paying for anything I didn't agree to service was provided
I have reviewed the response made by the business in reference to complaint ID 10854062, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and we are in the process of a resolution
Regards,
*** ***

We have been working with client, all issues have been resolved and being compensated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. Once I receive the check as promised, this issue will be closed
Regards,
*** ***

Reaching out to client and resolving any issues and concerns

All issues are resolved.

Working on getting issues resolved, the light is on back order thus creating a delay.  Installation department has reached out to client and get issues resolved in a timely manner.

The service department has been in contact with client and requested items have been ordered and are being shipped.  All outstanding requests and issues have been resolved.

Reaching out to resolve all matters and concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
The company has stated that they will be sending us a winter pool cover, as well as, an in-pool ladder, however, we have not received these items and the company has not returned my call in regards to these items.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business continues to state they are working to obtain a new light for me and stated they should have it by the end of this week and will then schedule an appointment to install it. I do not intend to close this complaint until the new light is installed and functional. 
Regards,
[redacted]

Client spoke with president of the company.  All issues are being resolved.

Kayak Pools Midwest is working with client to get all issues resolved and finalized.

The installation department is working with corporate to get a light.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[The question of whether or not the wall warranty on my pool will be voided by backfilling  around the wall was not answered. The warranty is valid or the warranty will be void. Seems like a simple question, much easier that how to get backfill dirt under a solid deck.]
Regards,
[redacted]

The president of Kayak Pools Midwest has spoken with Mr. about remaining issues.  The problem is due to their own concrete and electric contractors that are not affiliated with Kayak Pools Midwest.  All matters with Kayak Pools Midwest is closed.  Mr. is going to discuss and explain to Mrs. about the situation.

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