Working on getting issues resolved, the light is on back order thus creating a delay Installation department has reached out to client and get issues resolved in a timely manner
Kayak informed client and neighbor before installation about possible yard damage, installations manager reached out to client about issues and requested estimates and offered credit to corporate catalog Customer stated they fixed issues and will supply receipts, etc All issues are being resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The company has stated that they will be sending us a winter pool cover, as well as, an in-pool ladder, however, we have not received these items and the company has not returned my call in regards to these items Regards, [redacted]
They made another appointment and didn't show upI guess their worker quitThey called and made a new appointment and the guy showed up this timeThey are planning on fixing the wrinkles in the pool this fall at the end of the season If they follow through I will not a problemThey have not been very good doing what they say up to this point
The president of Kayak Pools Midwest has spoken with Mrabout remaining issues The problem is due to their own concrete and electric contractors that are not affiliated with Kayak Pools Midwest All matters with Kayak Pools Midwest is closed Mris going to discuss and explain to Mrsabout the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The business has had several weeks to secure the replacement light and I have also authorized them to propose a different light as a replacementFrom my research the light is discontinued, not on back-orderSo I am not comfortable that they're response is 100% accurate Regards, [redacted]
Working on getting issues resolved, the light is on back order thus creating a delay Installation department has reached out to client and get issues resolved in a timely manner
Client spoke with president of the company All issues are being resolved
The installation department is working with corporate to get a light
Reaching out to resolve all matters and concerns
Kayak informed client and neighbor before installation about possible yard damage, installations manager reached out to client about issues and requested estimates and offered credit to corporate catalog Customer stated they fixed issues and will supply receipts, etc All issues are being resolved
The light should be sent out within a week and then we will setup installation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The company has stated that they will be sending us a winter pool cover, as well as, an in-pool ladder, however, we have not received these items and the company has not returned my call in regards to these items Regards, [redacted]
They made another appointment and didn't show upI guess their worker quitThey called and made a new appointment and the guy showed up this timeThey are planning on fixing the wrinkles in the pool this fall at the end of the season If they follow through I will not a problemThey have not been very good doing what they say up to this point
The president of Kayak Pools Midwest has spoken with Mrabout remaining issues The problem is due to their own concrete and electric contractors that are not affiliated with Kayak Pools Midwest All matters with Kayak Pools Midwest is closed Mris going to discuss and explain to Mrsabout the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The business has had several weeks to secure the replacement light and I have also authorized them to propose a different light as a replacementFrom my research the light is discontinued, not on back-orderSo I am not comfortable that they're response is 100% accurate Regards, [redacted]