Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Contact Name and Title: [redacted] MGR CS Contact Phone: XXXXXXXXXX Contact Email: [redacted] @flint.com Hello ***, I apologize for the issue you are having with4/your depositsI have looked into our processors records and found that all deposits went to your account as directedThis is the same account that was used for prior transactionsAs the date of the deposits was some time ago, I also searched for any possible deposit rejectsWe did not have any rejects on you depositsAs you know the deposits come from our processor, 5/BankCan you please look for any deposits from our processor from around the expected time of the deposits I attempted to call you this morning, 2/4/and did leave you a messageI will attempt to call again ***, Flint Mobile Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The problem has been resolved to a satisfactory manner, however it was disappointing that I had to contact the Revdex.com to get a response and a resolution to my problem
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello ***, I have reviewed your account and worked with our Operations team to understand the issueI do apologize for the inconvenienceWe have reactivated your account and initiated a credit to your account for funds owed minus the two refunds you requested As was indicated in the email sent to you, the funds should be available in -business days [redacted] Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) While some of the funds owed were deposited, about $were notSo, I remain unsatisfiedMoreover, while stating that you reopened my account, I cannot gain access to it using my sign in credentialsI don't care about that as much as getting the $owedAnd I don't know anything about refunds Final Business Response / [redacted] (4000, 9, 2016/02/01) */ Hello ***, I attempted to call you today, however, the person that answered indicated that you were not available and there was no other way to contact you todayI have researched your depositI do see that we initiated a deposit to your account the amount of $We also show that the funds were sent on 1/or 1/The funds were sent to the account ending in Can you please check the account indicated and contact me back Please contact me directly by email at: ***@flint.com Final Consumer Response / [redacted] (2000, 11, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was mistakenAll of the monies have been received, though very late, which was my initial complaint
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Contact Name and Title: [redacted] MGR, CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello [redacted] , As discussed with Leo on 11/4/2015, We initiated a credit in the amount of $to the account ending in ***Your credit should process into your account within the next hours We thank you for your patience
Initial Business Response / [redacted] (1000, 7, 2015/06/19) */ Dear Ms [redacted] , We do apologize for the inconvenience caused by our action, however, as stated in our Terms of Service under the section titled "Suspension or Termination by Us" we deemed it necessary to terminate your account and reverse the pending transaction "Suspension or Termination by Us We may terminate this Agreement and close your Flint Mobile Account for any reason or no reason at any time upon notice to youWe may also suspend the Service and access to your Flint Mobile Account (including the funds pending) if you (a) have violated the terms of this Agreement, any other agreement you have with us or our policies, (b) pose an unacceptable credit or fraud risk to us or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." On June 1, 2015, our Operations team did send a letter with additional detail regarding the reason for the account terminationThis letter was sent to the address on file with Flint Based on current information, we will not be able to take any further action on this account Flint Mobile
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Hello ***, We apologize for the delay in communicationOur Operations Team has reviewed your account and have found that a chargeback was inadvertently debited twice from your accountWe have also reviewed your account to ensure that this did not happen previously and have found no other occurrenceWe have initiated a credit to your account ending in [redacted] in the amount of $You should see your funds in the next - business days
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello ***, I apologize for the delay in sending your fundsI have researched your issueWe have initiated a credit to your bank account on file in the amount of: $This includes all funds due to you which were on hold with usPlease expect these funds in the next - business days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Hello [redacted] , I have researched your account and found that your account was closedHowever, we allow user to access their accounts for business and tax purposes Per your request, we have removed the account and no access will be available Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Despite the company's failure to communicate with their customers who have contacted them for support over the past few weeks, and not notifying said customers until yesterday that the company is closing down on 2/18/16; I am satisfied that my information has been removed before the entire company does its final disappearing act
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hello ***, We have initiated a credit to your bank account in the amount of $You should receive your funds in the next - business days Flint Mobile
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Hello ***, 12B6EA97E1AXXXXXBXXXXXXXXXXXXB Amex Last X: XXXX Amount: $ MC Last X: XXXX Amount: $ On 8/13/you completed an additional transaction, Amex LastX: XXXX Amount: $ On 8/13/2015, we deposited the MC transaction into your account ending in: *** On 8/13/our Operations team requested additional information from youOur team identified unusual behavior on this account and suspended the account until the information was sent in for reviewYou declined to send in the information and requested that your account be closedYou also requested refund of the two transactions detailed above On 8/19/2015, you requested a refund of the $transaction, which completed successfullyTransaction ID: 620D84BE4D3D4BXXXXXAE322C1188BF On 8/20/2015, you requested a refund of the $Amex transaction, which also completed successfullyTransaction ID: 12B6EA97E1AXXXXXBXXXXXXXXXXXXB Based on the above, we deposited one transaction, and refunded the two requestedThere were no other transactions on your accountAt this time there are no funds due to you Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 8-20-2015, there's no fund due to me, but Flint withdrawn from my bank $on 08/25/> ACH Debit FLINTMOBILE SV9T XXXXXXxxxx PPD ID: XXXXXXxxxx $ I had to contact my bank for a disputeFlint did nothing to help except asking for a bank statement that I couldn't provide due to the bank cycle was not ended at that time yetI was offered to send a screen-shot but Flint refusedI would have to continue to work with my bank to get my money back
Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello [redacted] , We apologize for your frustration with our underwriting processPlease understand that when you create an account with Flint Mobile, you are requesting credit from our companyFlint Mobile provides all merchants with a base amount of credit in the form of transaction limitsShould a merchant require higher processing limits, they will apply for the higher limits and provide our underwriting team with the required documents which include a consumer credit report Many new merchants do not understand that all payment processors extend credit to process paymentsMerchants are responsible for their ability to reimburse processors for refunds, chargebacks, and fines that may occur on a merchant accountShould a merchant not be able to reimburse their processor for the action, the processor would then need to realize the action as a lossWe must ensure that anyone who requests a Flint Mobile account can perform and fulfill their financial obligations using our payment processing service When you signed up for a Flint Mobile account, you specifically agreed to our terms of serviceBy clicking on the agree button, our system created an account with the information you provided and allowed you to use your Flint Mobile account The terms you agreed to are here: https://www.flint.com/terms-of-service/ Specifically, under the section: YOUR AUTHORIZATION: "YOUR AUTHORIZATION By accepting the terms of this Agreement, you specifically authorize us, for as long as you have an active Flint Mobile Account, to: Request identity verifying information about you, including a consumer credit report that contains your name and addressWe may periodically obtain additional reports to determine whether you continue to meet the requirements for a Flint Mobile Account;" You requested that your account be closed and that was completedBased on this request, you no longer have an active account and hence, we will not pull any additional reports Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never gave a written or oral authorization for a 'hard-pull' inquiry to take place via Experian credit reporting agencyI did not seek employment or credit from Flint Mobile Incso they have in fact broken the law and are in violation of The Fair Credit Reporting ActFlint Mobile Inc is civilly liable to me in the amount of $1,for your willful violation of the law performing a "hard inquiry" on my Experian file without my permissionI am willing to go "MIDDLE GROUND" with Flint Mobile if they simple remove the hard inquiry from Experian and my Attorney and I will not seek the $1,plus court, attorney fees, etcIf they can complete this by the close of business on or before 12/22/ Merry Christmas! [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello [redacted] , We apologize for the lack of availability of our support staffWe are working hard to remedy this situation and hope to have this resolved soon I have reviewed your case and found that you have multiple accountsDue to the multiple accounts you set up, our system unfortunately suspended the account you were operating fromWe have reactivated the account that ends with [redacted] @gmail.comWe have also initiated a credit to your bank account on file in the amount of $You should receive your funds in the next - business days
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Mr***, We apologize for the inconvenience regarding the decline of your requested limit increaseIn your complaint you state that our representatives provided guarantees that your limit increase would be approved Our management team has since reviewed all conversations between yourself and our representativesAfter review of the call recordings were completed we found that you did ask if the documentation was completeOn several instances our representatives did indicate that the documentation was in orderHowever, we did not find at any time did our representatives guarantee that your request for higher limits would be approved, rather they indicated that a decision would be made Based on the information provided during our review, we will not be able to increase your limits at this time The decision was based on: Information gathered about the business Length of time business has operated since inception
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Contact Name and Title: [redacted] , Mgr Support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello ***, After reviewing your account, I have found that there was contact with our operations team regarding the disputed debitOur operations team did issue you a credit back to your account which you should have today (10/1/2015)The amount of the credit to your account is: $Please let me know if you do not receive this credit into your accountPlease note that with some banking institutions this credit may take a day longer than expected We apologize for the inconvenience this may have caused [redacted] Manager, Support Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/04) */ The second charge back has never been returned to me and the Merchant Services says I did not send info but I faxed on 8-31-I will file complaint on that nextCharge was on X-$I have signed proof of delivery Final Business Response / [redacted] (4000, 12, 2015/10/05) */ ***, The notification of the chargeback for $was sent to you on 8/30/This notification was provided to you in a timely mannerIn this case you must submit the documents and work with Merchant servicesMerchant services will forward all documentation to the cardholders bankShould the Cardholders bank accept your documentation and reverse the chargeback, we will credit your account for the amount of the chargeback [redacted] Flint Mobile
Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Contact Name and Title: [redacted] MGR CS Contact Phone: XXXXXXXXXX Contact Email: [redacted] @flint.com Hello ***, I apologize for the issue you are having with4/your depositsI have looked into our processors records and found that all deposits went to your account as directedThis is the same account that was used for prior transactionsAs the date of the deposits was some time ago, I also searched for any possible deposit rejectsWe did not have any rejects on you depositsAs you know the deposits come from our processor, 5/BankCan you please look for any deposits from our processor from around the expected time of the deposits I attempted to call you this morning, 2/4/and did leave you a messageI will attempt to call again ***, Flint Mobile Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The problem has been resolved to a satisfactory manner, however it was disappointing that I had to contact the Revdex.com to get a response and a resolution to my problem
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello ***, I have reviewed your account and worked with our Operations team to understand the issueI do apologize for the inconvenienceWe have reactivated your account and initiated a credit to your account for funds owed minus the two refunds you requested As was indicated in the email sent to you, the funds should be available in -business days [redacted] Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) While some of the funds owed were deposited, about $were notSo, I remain unsatisfiedMoreover, while stating that you reopened my account, I cannot gain access to it using my sign in credentialsI don't care about that as much as getting the $owedAnd I don't know anything about refunds Final Business Response / [redacted] (4000, 9, 2016/02/01) */ Hello ***, I attempted to call you today, however, the person that answered indicated that you were not available and there was no other way to contact you todayI have researched your depositI do see that we initiated a deposit to your account the amount of $We also show that the funds were sent on 1/or 1/The funds were sent to the account ending in Can you please check the account indicated and contact me back Please contact me directly by email at: ***@flint.com Final Consumer Response / [redacted] (2000, 11, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was mistakenAll of the monies have been received, though very late, which was my initial complaint
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Contact Name and Title: [redacted] MGR, CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello [redacted] , As discussed with Leo on 11/4/2015, We initiated a credit in the amount of $to the account ending in ***Your credit should process into your account within the next hours We thank you for your patience
Initial Business Response / [redacted] (1000, 7, 2015/06/19) */ Dear Ms [redacted] , We do apologize for the inconvenience caused by our action, however, as stated in our Terms of Service under the section titled "Suspension or Termination by Us" we deemed it necessary to terminate your account and reverse the pending transaction "Suspension or Termination by Us We may terminate this Agreement and close your Flint Mobile Account for any reason or no reason at any time upon notice to youWe may also suspend the Service and access to your Flint Mobile Account (including the funds pending) if you (a) have violated the terms of this Agreement, any other agreement you have with us or our policies, (b) pose an unacceptable credit or fraud risk to us or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." On June 1, 2015, our Operations team did send a letter with additional detail regarding the reason for the account terminationThis letter was sent to the address on file with Flint Based on current information, we will not be able to take any further action on this account Flint Mobile
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Hello ***, We apologize for the delay in communicationOur Operations Team has reviewed your account and have found that a chargeback was inadvertently debited twice from your accountWe have also reviewed your account to ensure that this did not happen previously and have found no other occurrenceWe have initiated a credit to your account ending in [redacted] in the amount of $You should see your funds in the next - business days
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello ***, I apologize for the delay in sending your fundsI have researched your issueWe have initiated a credit to your bank account on file in the amount of: $This includes all funds due to you which were on hold with usPlease expect these funds in the next - business days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Hello [redacted] , I have researched your account and found that your account was closedHowever, we allow user to access their accounts for business and tax purposes Per your request, we have removed the account and no access will be available Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Despite the company's failure to communicate with their customers who have contacted them for support over the past few weeks, and not notifying said customers until yesterday that the company is closing down on 2/18/16; I am satisfied that my information has been removed before the entire company does its final disappearing act
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hello ***, We have initiated a credit to your bank account in the amount of $You should receive your funds in the next - business days Flint Mobile
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Hello ***, 12B6EA97E1AXXXXXBXXXXXXXXXXXXB Amex Last X: XXXX Amount: $ MC Last X: XXXX Amount: $ On 8/13/you completed an additional transaction, Amex LastX: XXXX Amount: $ On 8/13/2015, we deposited the MC transaction into your account ending in: *** On 8/13/our Operations team requested additional information from youOur team identified unusual behavior on this account and suspended the account until the information was sent in for reviewYou declined to send in the information and requested that your account be closedYou also requested refund of the two transactions detailed above On 8/19/2015, you requested a refund of the $transaction, which completed successfullyTransaction ID: 620D84BE4D3D4BXXXXXAE322C1188BF On 8/20/2015, you requested a refund of the $Amex transaction, which also completed successfullyTransaction ID: 12B6EA97E1AXXXXXBXXXXXXXXXXXXB Based on the above, we deposited one transaction, and refunded the two requestedThere were no other transactions on your accountAt this time there are no funds due to you Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 8-20-2015, there's no fund due to me, but Flint withdrawn from my bank $on 08/25/> ACH Debit FLINTMOBILE SV9T XXXXXXxxxx PPD ID: XXXXXXxxxx $ I had to contact my bank for a disputeFlint did nothing to help except asking for a bank statement that I couldn't provide due to the bank cycle was not ended at that time yetI was offered to send a screen-shot but Flint refusedI would have to continue to work with my bank to get my money back
Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello [redacted] , We apologize for your frustration with our underwriting processPlease understand that when you create an account with Flint Mobile, you are requesting credit from our companyFlint Mobile provides all merchants with a base amount of credit in the form of transaction limitsShould a merchant require higher processing limits, they will apply for the higher limits and provide our underwriting team with the required documents which include a consumer credit report Many new merchants do not understand that all payment processors extend credit to process paymentsMerchants are responsible for their ability to reimburse processors for refunds, chargebacks, and fines that may occur on a merchant accountShould a merchant not be able to reimburse their processor for the action, the processor would then need to realize the action as a lossWe must ensure that anyone who requests a Flint Mobile account can perform and fulfill their financial obligations using our payment processing service When you signed up for a Flint Mobile account, you specifically agreed to our terms of serviceBy clicking on the agree button, our system created an account with the information you provided and allowed you to use your Flint Mobile account The terms you agreed to are here: https://www.flint.com/terms-of-service/ Specifically, under the section: YOUR AUTHORIZATION: "YOUR AUTHORIZATION By accepting the terms of this Agreement, you specifically authorize us, for as long as you have an active Flint Mobile Account, to: Request identity verifying information about you, including a consumer credit report that contains your name and addressWe may periodically obtain additional reports to determine whether you continue to meet the requirements for a Flint Mobile Account;" You requested that your account be closed and that was completedBased on this request, you no longer have an active account and hence, we will not pull any additional reports Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never gave a written or oral authorization for a 'hard-pull' inquiry to take place via Experian credit reporting agencyI did not seek employment or credit from Flint Mobile Incso they have in fact broken the law and are in violation of The Fair Credit Reporting ActFlint Mobile Inc is civilly liable to me in the amount of $1,for your willful violation of the law performing a "hard inquiry" on my Experian file without my permissionI am willing to go "MIDDLE GROUND" with Flint Mobile if they simple remove the hard inquiry from Experian and my Attorney and I will not seek the $1,plus court, attorney fees, etcIf they can complete this by the close of business on or before 12/22/ Merry Christmas! [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Contact Name and Title: [redacted] , MGR CS Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello [redacted] , We apologize for the lack of availability of our support staffWe are working hard to remedy this situation and hope to have this resolved soon I have reviewed your case and found that you have multiple accountsDue to the multiple accounts you set up, our system unfortunately suspended the account you were operating fromWe have reactivated the account that ends with [redacted] @gmail.comWe have also initiated a credit to your bank account on file in the amount of $You should receive your funds in the next - business days
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Mr***, We apologize for the inconvenience regarding the decline of your requested limit increaseIn your complaint you state that our representatives provided guarantees that your limit increase would be approved Our management team has since reviewed all conversations between yourself and our representativesAfter review of the call recordings were completed we found that you did ask if the documentation was completeOn several instances our representatives did indicate that the documentation was in orderHowever, we did not find at any time did our representatives guarantee that your request for higher limits would be approved, rather they indicated that a decision would be made Based on the information provided during our review, we will not be able to increase your limits at this time The decision was based on: Information gathered about the business Length of time business has operated since inception
Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Contact Name and Title: [redacted] , Mgr Support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @flint.com Hello ***, After reviewing your account, I have found that there was contact with our operations team regarding the disputed debitOur operations team did issue you a credit back to your account which you should have today (10/1/2015)The amount of the credit to your account is: $Please let me know if you do not receive this credit into your accountPlease note that with some banking institutions this credit may take a day longer than expected We apologize for the inconvenience this may have caused [redacted] Manager, Support Flint Mobile Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/04) */ The second charge back has never been returned to me and the Merchant Services says I did not send info but I faxed on 8-31-I will file complaint on that nextCharge was on X-$I have signed proof of delivery Final Business Response / [redacted] (4000, 12, 2015/10/05) */ ***, The notification of the chargeback for $was sent to you on 8/30/This notification was provided to you in a timely mannerIn this case you must submit the documents and work with Merchant servicesMerchant services will forward all documentation to the cardholders bankShould the Cardholders bank accept your documentation and reverse the chargeback, we will credit your account for the amount of the chargeback [redacted] Flint Mobile