Flip the Trend

Hi thereMy name is [redacted] I see that you have filed a complaint against us regarding a RefundWe have PSI delivery terms which states if you haven't received your items within expected time frame, you can get a full refundLive Chat is not actively being monitoredSo if you send messages there and thought oh this is scam, you are wrongLet me explain to you why there's a delay for deliveryRunning low on stock on the size you orderedThe last stock we received on the size you ordered has been damaged and it was sent backWe are a waiting for a new stockWe have plenty of stock in other sizesSo without jumping into quick conclusions, we appreciate if you can have some patience or ask for a direct refundYou can mail me anytime at [redacted] @flipthetrend.comI'm the owner of Flip The TrendOne last thingYou ordered an item of a Giveaway offerIn the product page it clearly states that it isn't fulfilled by usThat's why we have to wait for stocks from the Sponsors who's offering thatHowever I understand your impatience as a customerI'll be happy to Notify my team to give you a full refundPlease forward me your order receipt to [redacted] @flipthetrend.com and it will processedBest, [redacted]

Hi there,Thank you for contacting usMy name is *** *** and I'm the owner of FLIP THE TREND.Okay dear customer, you're clearly being too judgmental soon. Let me take you out of your misery.LIVE CHAT is currently not actively being monitoredIf
you don't get a reply from my LIVE CHAT department, that doesn't mean we are Fraud or ScamTo date we have completed over orders, And yes of-course we cannot please everybodyIf you need a refund, we will issue it without no questions askedI understand your frustration and I confirm we don't have any reason to purposely delay your package which is rightfully yoursAs it clearly mentioned in the product page, you participated in a Giveaway offer which is not directly fulfilled by usSome of the stock we got from the Offer sponsor has been damaged and we had to sent it backThat's why the delay has happenedHowever we already have shipped most of the delayed packagesWe already have issued refunds to customers who asked for it without no questions askedMost of them were understandable and said "it's ok I can wait."If you need a Refund all you got to do is, Just askYou will be blocked from our systems if you continue to behave in an unacceptable manner.In future if you need to address your concerns properly, please Email my support team at [email protected] and they will be happy to assistOr directly approach me at ***@flipthetrend.comAgain, Thank you for being our customer.Wishing you the best,*** ***

Complaint: ***
I am rejecting this response because:
Hello I was very ill and could not respond within the time neededThis business still hasn't refunded my money from my order placed on Sept 15thand I still can't believe this and that I had to involve you and still nothing after I have asked them multiple times. The lady in her first response said all I had to do was ask. I asked many times! As being a business and saying on their webpage they offer buyer protection and refund if your order is not received within 6-days they should have refunded me in good faith and it never had to go this farI couldn't accept there response because that meant the issue was resolved. Can anything be done now? Thank you, Melissa ***

Forward your refund request to ***@flipthetrend.com. We never received a refund request from you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Donna ***

If you're not accepting to allow us refund you, how can we proceed?If you accept the response we will refund your full money, no questions asked. Read the response clearly.

Hi there. My name is [redacted]. I see that you have filed a complaint against us regarding a Refund. We have PSI delivery terms which states if you haven't received your items within expected time frame, you can get a full refund. Live Chat is not actively being monitored. So...

if you send 1000 messages there and thought oh this is scam, you are wrong. Let me explain to you why there's a delay for delivery. Running low on stock on the size you ordered. The last stock we received on the size you ordered has been damaged and it was sent back. We are a waiting for a new stock. We have plenty of stock in other sizes. So without jumping into quick conclusions, we appreciate if you can have some patience or ask for a direct refund. You can mail me anytime at [redacted]@flipthetrend.com. I'm the owner of Flip The Trend. One last thing. You ordered an item of a Giveaway offer. In the product page it clearly states that it isn't fulfilled by us. That's why we have to wait for stocks from the Sponsors who's offering that. However I understand your impatience as a customer. I'll be happy to Notify my team to give you a full refund. Please forward me your order receipt to [redacted]@flipthetrend.com and it will processed. Best,[redacted].