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Flips Auto Clinic

6330 KENNEDY AVE, Hammond, Indiana, United States, 46323

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Flips Auto Clinic Reviews (%countItem)

On 4/2/2018, *** at Flip's claimed that they replaced my water pump, thermostat, thermos stat seal, transmission fluid, 2 hydraulic lines, and the auto trans oil pan gasket. Since their repairs, I have had to replace transmission fluid and antifreeze on multiple occasions. I took to another repair shop, because I was having the same issues and they told me that none of the repairs that *** said they did, were actually done. I went back to ***'s to have my money refunded and they told me to they weren't refunding me anything, and to " Do what I have to do." They refused to let me talk to a manager, and then told me he was out of town and they didn't know when he was coming back.

Flips Auto Clinic Response • Aug 13, 2018

My name is *** I’m the owner of Flip’s auto clinic .

I sincerely apologize for any inconvenience. In regards to the claim I can sincerely say with all the confidence that we do not take advantage of any one here at Flip’s auto . No one recalls mrs. bringing the car back to get it checked again to see if there was anything wrong with the repairs, I attached a copy of the charges to her master card on the receipt and a copy of the parts that we purchased for her car on that day , I’m sure that if she would of brought the car back we would of taken care of any issues that may have been wrong . I don’t understand how and why another repair shop would say that the repairs weren’t done . With out me knowing what the issue was after the repairs I believe it would be unfair to refund her any money back . I would like to know what the other shop found to resolve the issue that she had after we did the repairs on the invoice . In conclusion I would once again apologize for any inconvenience. In regards to refunding her money back I would need a written letterforms the repair shop stating that the repairs we did were not done and a copy of the repairs that were done to resolve her issues .

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Address: 6330 KENNEDY AVE, Hammond, Indiana, United States, 46323

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+1 (219) 844-0636

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