Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Hi [redacted] , We apologize for the trouble you experienced with your Flixster collectionWe tried giving you a call earlier today to offer some assistance but got your voicemailWe sent the steps below to resolve the issue on ticket XXXXX-XXXXXX sent from [redacted] @flixster-inc.com The problem is that your Flixster and UltraViolet accounts aren't properly linkedIf you relink them, you should have access to all of your movies in Flixster again Here's how to relink your accounts: Sign in to https://video.flixster.com/collection Towards the top, click "Link your Flixster account with UltraViolet now" Follow the prompts to sign in to the UltraViolet account associated with your Flixster email ( [redacted] @aol.com)to relink You should then be redirected to your Flixster collection, where your movies will begin to populate againIf you run into any issues, please reply back on ticket XXXXX-XXXXXX that we sent Regarding our contact form, if in the future you need to email us but don't have a redemption code, feel free to just enter "N/A or not available "You can also send an email directly to [redacted] @flixster-inc.com Thank you for your patience, [redacted] Again, if you run into any issues relinking your Flixster and UltraViolet accounts, please let us know Sincerely, - Flixster Customer Care for UltraViolet http://support.ultraviolet.flixster.com
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ The customer indicated he was able to resolve this on his ownThe issue was that he had multiple movie collections and needed to merge them Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was able to successfully resolve the issue using online support
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Hi ***, We apologize for the issues you have experienced with the Flixster ServiceWe tried to call and left a message and also created a ticket and sent a solution to the problem on XXXXX-XXXXXX to your email We re-synced your library, so if you can try to access your collection again, we believe that the issue your experienced should now be resolved If the problem still persists, it would be helpful to know: - If you can see your movies when logging into https://video.flixster.com/collection on your computer - If you're using a mobile device, please let me know the make/model of the device, OS version you are running, and whether you're using the Movies by Flixster app (blue background) or the new Flixster Video app (white background) - If you're getting any error messages, please provide a screenshot, if possible Please let us know by either updating the email we sent (XXXXX-XXXXXX) or update here Sincerely, Flixster Customer Care for UltraViolet http://support.ultraviolet.flixster.com/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me This email comes just days after I looked in my UltraViolet account (and saw all the movies had been added from Flixster)I was going to contact the Revdex.com to share the info That said, I accept the offer, however, I do not see the option for TWO ADDITIONAL movies (of my choice)At this time, I am unable to receive emails from the account they used [redacted] so if the email they sent can be forwarded to the address on Revdex.com's file [redacted] I will do the necessary to retrieve the additional movies Thank everyone involved for this (it was a nice birthday present:)! And I've already added another movie to my (now named) VUDU account Sincerely, [redacted] ***
This customer has been reached out to and offered assistance with being walked through the process of merging their UV accounts because that may be the root of why they are missing their video collection A phone call has been set to take place with the customer within the next days to fully resolve the matter
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Hi [redacted] , We apologize for the trouble you experienced with your Flixster collectionWe tried giving you a call earlier today to offer some assistance but got your voicemailWe sent the steps below to resolve the issue on ticket XXXXX-XXXXXX sent from [redacted] @flixster-inc.com The problem is that your Flixster and UltraViolet accounts aren't properly linkedIf you relink them, you should have access to all of your movies in Flixster again Here's how to relink your accounts: Sign in to https://video.flixster.com/collection Towards the top, click "Link your Flixster account with UltraViolet now" Follow the prompts to sign in to the UltraViolet account associated with your Flixster email ( [redacted] @aol.com)to relink You should then be redirected to your Flixster collection, where your movies will begin to populate againIf you run into any issues, please reply back on ticket XXXXX-XXXXXX that we sent Regarding our contact form, if in the future you need to email us but don't have a redemption code, feel free to just enter "N/A or not available "You can also send an email directly to [redacted] @flixster-inc.com Thank you for your patience, [redacted] Again, if you run into any issues relinking your Flixster and UltraViolet accounts, please let us know Sincerely, - Flixster Customer Care for UltraViolet http://support.ultraviolet.flixster.com
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ The customer indicated he was able to resolve this on his ownThe issue was that he had multiple movie collections and needed to merge them Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was able to successfully resolve the issue using online support
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Hi ***, We apologize for the issues you have experienced with the Flixster ServiceWe tried to call and left a message and also created a ticket and sent a solution to the problem on XXXXX-XXXXXX to your email We re-synced your library, so if you can try to access your collection again, we believe that the issue your experienced should now be resolved If the problem still persists, it would be helpful to know: - If you can see your movies when logging into https://video.flixster.com/collection on your computer - If you're using a mobile device, please let me know the make/model of the device, OS version you are running, and whether you're using the Movies by Flixster app (blue background) or the new Flixster Video app (white background) - If you're getting any error messages, please provide a screenshot, if possible Please let us know by either updating the email we sent (XXXXX-XXXXXX) or update here Sincerely, Flixster Customer Care for UltraViolet http://support.ultraviolet.flixster.com/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me This email comes just days after I looked in my UltraViolet account (and saw all the movies had been added from Flixster)I was going to contact the Revdex.com to share the info That said, I accept the offer, however, I do not see the option for TWO ADDITIONAL movies (of my choice)At this time, I am unable to receive emails from the account they used [redacted] so if the email they sent can be forwarded to the address on Revdex.com's file [redacted] I will do the necessary to retrieve the additional movies Thank everyone involved for this (it was a nice birthday present:)! And I've already added another movie to my (now named) VUDU account Sincerely, [redacted] ***
This customer has been reached out to and offered assistance with being walked through the process of merging their UV accounts because that may be the root of why they are missing their video collection A phone call has been set to take place with the customer within the next days to fully resolve the matter