Below is the main text of a letter that I wrote to the owner of Flohr Pools two weeks ago I have yet to hear from him The text of the letter should explain my frustration
I am writing to express my disappointment regarding a recent service on our hot tub in late August The week before the service, our house had an electrical surge from a strike of lightning near the house As a result, the hot tub was not working and I called Flohr Pools to investigate the problem My wife and I had purchased this hot tub from my sister who was moving away in December My sister had purchased the hot tub from Flohr Pools and we called feeling that Flohr Pools would be the most knowledgeable We had also had Flohr Pools work on the hot tub in January over a couple of other issues My wife had sent in a letter earlier this year regarding this service We have never been contacted regarding that letter!
None-the-less, we did decide to have your company come to our house and investigate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I am in receipt of your letter dated July 9, 2015.
According to the letter submitted, the issue is based around charges for cleaning leaves and debris out of the pool during a liner installation. We are submitting two (2) pictures of the pool showing the condition of the pool when we...
arrived / pumping out the pool. As you can see, the debris was not minor. This does increase the time on the job and, therefore; the increase in billing.We looked at the agreement and it is not 100% clear as it could be when it comes to cleaning the leaves and debris out of the pool during a liner installation. We will handle this one and have changed our proposal to clearly state that the additional time required to remove debris from the pool would be additional labor that will be charged to the customer at prevailing rates.
Based on the above, we have credited the balance on the account of $163.03. Balance is now zero. It is possible that the statements/credits cross in the mail and [redacted] may still get a statement showing a balance. If this happens, please do not be alarmed. Accounting systems do not always post in a time manor as one would think.
In addition, we are prepared to credit the credit card for $68.88. Be advised that the return of moneys on the credit card must be credited on the credit card you originally paid with; as per our vendor agreement. In order for this to happen, please follow the following steps:Call ###-###-#### Monday through Friday from 8 am. to 4:30 pm. Ask for Mary Jane P**.
Identify yourself as [redacted] or [redacted]. Provide credit card number, expiration date, security code on the back of card, At this point, we will have what we need to issue the credit onto the credit card.I think we could have worked this out on the phone and not involved the Revdex.com. We asked around the office and do not recall getting a call. We apologize if we missed it.I believe this resolves the matter.
I may be contacted at ###-###-####, Ext. 106.
Mark F[redacted]
Below is the main text of a letter that I wrote to the owner of Flohr Pools two weeks ago I have yet to hear from him The text of the letter should explain my frustration
I am writing to express my disappointment regarding a recent service on our hot tub in late August The week before the service, our house had an electrical surge from a strike of lightning near the house As a result, the hot tub was not working and I called Flohr Pools to investigate the problem My wife and I had purchased this hot tub from my sister who was moving away in December My sister had purchased the hot tub from Flohr Pools and we called feeling that Flohr Pools would be the most knowledgeable We had also had Flohr Pools work on the hot tub in January over a couple of other issues My wife had sent in a letter earlier this year regarding this service We have never been contacted regarding that letter!
None-the-less, we did decide to have your company come to our house and investigate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I am in receipt of your letter dated July 9, 2015.
According to the letter submitted, the issue is based around charges for cleaning leaves and debris out of the pool during a liner installation. We are submitting two (2) pictures of the pool showing the condition of the pool when we...
arrived / pumping out the pool. As you can see, the debris was not minor. This does increase the time on the job and, therefore; the increase in billing.We looked at the agreement and it is not 100% clear as it could be when it comes to cleaning the leaves and debris out of the pool during a liner installation. We will handle this one and have changed our proposal to clearly state that the additional time required to remove debris from the pool would be additional labor that will be charged to the customer at prevailing rates.
Based on the above, we have credited the balance on the account of $163.03. Balance is now zero. It is possible that the statements/credits cross in the mail and [redacted] may still get a statement showing a balance. If this happens, please do not be alarmed. Accounting systems do not always post in a time manor as one would think.
In addition, we are prepared to credit the credit card for $68.88. Be advised that the return of moneys on the credit card must be credited on the credit card you originally paid with; as per our vendor agreement. In order for this to happen, please follow the following steps:Call ###-###-#### Monday through Friday from 8 am. to 4:30 pm. Ask for Mary Jane P**.
Identify yourself as [redacted] or [redacted]. Provide credit card number, expiration date, security code on the back of card, At this point, we will have what we need to issue the credit onto the credit card.I think we could have worked this out on the phone and not involved the Revdex.com. We asked around the office and do not recall getting a call. We apologize if we missed it.I believe this resolves the matter.
I may be contacted at ###-###-####, Ext. 106.
Mark F[redacted]