Flood Doctor, Inc.

From: Frank D*** Date: Thu, Oct 8, at 12:PMSubject: Re: My E-mail AddressTo: *** *** ***,Thank you for looking into thisAs my email states this was not money *** *** paid our companyIt was a transaction between him and another contractorBut in order to make him happy we offered to reimburse him out of our pocketThis offer was made prior to him leaving bad reviews and making accusations against Flood Doctor on several different websites.Kind Regards,Frank D*** Flood Doctor Inc CEO

From: Date: Fri, Jul 31, at 9:PMSubject: Flood Doctor Revdex.comTo: ***@myRevdex.com.org
*** ***,
The emails below were forwarded to me by our attornies at *** Law firmThey are the correspondense between them and the
man who left the complaint on our account. This is after he lost in court and was forced to pay our bill in full. Please let me know what else I can send you in order to remove this complaint from our business listing with the Revdex.com. The 2nd matter; the complaint left by *** **His complaint stems from a carpet repair company that one of our techs reffered to himAs his compalint on *** *** stated, he was happy with our workHis issue is that after we were done mitigating the damages to his home, he asked one of our techs to recommend a company to reinstall his carpetGoing against our company policy the tech gave him a number of a carpet repair man that he knew*** ** and him ended up having a disagreement when his house flooded again*** ** was under the impression that the man would come and reinstall his carpet for a 2nd time for free because it was still within daysI believe that this was nothing more than a misundrestanding between them.Even though he was given a day warrenty on the work it did not mean that the carpet repair man would come and reinstall the same carpet after it had to be torn out due to another floodThis had nothing to do with workmanship. *** ** was insistent that because it was within days he had toHe even went as far as to threaten the man that he would leave us a bad review because the carpet repair man did not have an online precenseWhen that did not work, he left us a bad review on *** ***, google and on Revdex.comIn order to satisfy him, even though this had nothing to do with us, we paid *** ** back the $he had paid for his carpet to be installedHe removed the Google review and *** *** review. We made the mistake of paying him the $before he removed the Revdex.com complaintWhen we found out about the compalint, days later, we asked him to remove that as well*** ** asked for more money to do soHe demanded another $for having to take time out of his day to remove this reviewAt this point we refused to give in to his blackmail any longer. I even have a recent email from him (May 12, 2015) asking for money yet againI can forward that to you as well. Frank D***CEOFlood Doctor INC.###-###-#### tel.###-###-#### office###-###-#### toll free / faxhttp://www.flooddoctorva.com -------- Original Message --------Subject: Fwd: Final paymentFrom: *** *** Date: Fri, July 31, 12:pmTo: Frank D*** ---------- Forwarded message ----------From: *** *** Date: Sun, May 12, at 9:PMSubject: Final paymentTo: *** *** ***As per Final revised invoice submitted to you from your client Flood Doctor Inc, which you sent to me by e-mail on4/4/2013.Flood Doctor Incclaimed $.9,(inclusive 5% material Tax) for his work (Unfinished) during Hurricane Sandy damage to my houseHe included 25% Profit to his work, demanding Total of $.11,380.41.After discussion with my Insurance CoI sent a check of $.8,(The amount given to me for this job from Ins.Co.), on 4/12/You have confirmed the receipt of that check.After receiving check from my Ins.Co($.2,551.54), I immediately sent it to you on 5/6/(CK#***,***).I think you have received it alreadySo please confirm me receipt of this check ASAP by e-mail.Also confirm me that you have received two checks Totaling $.11,immediately.I appreciate your prompt response.Thanks----*** ***E-mail***@***.comOn Mon, Apr 29, at 9:PM, *** *** wrote:***,I did not receive the check yetAs soon as I receive it ,I will send it to you.--*.***On Mon, Apr 29, at 4:PM, *** *** wrote:***,I expect you have received the check from the insurance company that will make my client wholePlease advise us when we can expect the second check in the amount of $2,Our offer to hold off on the interest and attorney's fee will expire on the end of the month.Best regards,*** ***, Esq.On Wed, Apr 17, at 12:PM, *** *** wrote:Dear ***,The adjuster *** contacted us today, she advised us that the supplemental check for the overhead and profit will be sent to you shortlyWe will hold off on depositing the check you have already sent to us until we receive the second check that will make my client wholeAs a courtesy, we will extend our offer to suspend interest and attorney's fees until the adjuster advises us that the check has been sent.Best regards,*** ***, Esq.On Tue, Apr 16, at 5:PM, *** *** wrote:*** Agent just called me at 4:pm todayShe told me that she didnot hear any one of youShe is trying to get supplemental fund for reimburse-ment of exceeded amountAnd she told me to pay the above amount untilher application is approved/rejected.So I am waiting for her result.I hope you will consider the situation before taking any hasty decision whichwill neither helpful as We are trying to settle the issues. *** ***,N.B: By the way ,as per your submitted Final claim,Total amount of work done is 9,+ 5% material Tax(Page& 7) ,Totaling $.9,104.28.On Tue, Apr 16, at 3:PM, *** *** wrote:
Dear Sir, Your payment is insufficientYou owe a total of $11,880.41; however, your check is only for $8,We have spoke to the adjusterShe advised us that she informed you to make the full payment, and will be compensated upon receiving a payment in satisfaction from Flood DoctorIf we do not receive an additional payment for $2,by COB tomorrow, I will be proceeding with a lawsuitGovern yourself accordingly.*** ***, Esq. On Sun, Apr 14, at 9:PM, *** *** wrote:***After talking with *** Agent and informing you, I sent a check for paymentto Flood Doctor Inc.( 04/12/by Fedex)Please confirm me receipt of it and contact the *** Agent for more info.Thanking----*** ***On Thu, Apr 11, at 3:PM, *** *** wrote:Dear Sir,I am not a mediatorAs I advised you, I am representing my client in an effort to collect on a past due accountAs mentioned in my last email, my client has been nice enough not to enforce the attorney's fees clause in the contract IF this account is paid by tomorrowAny problems you had with the quality of work should have been addressed before my client left the site. Regards,*** ***, Esq.On Thu, Apr 11, at 2:PM, *** *** wrote:MrZ***,As a mediator, I would request you to visit my home for half an hour with your clientSee the work that has been done and settle the issues once for all.I will appreciate your initiative.Looking forward to your response.Thanking you----*** ***-- *** ** ***, Esq.*** Law Firm, PLLC*** *** *** ***Suite ***Vienna, Virginia ***###-###-#### (p)###-###-#### (f)***@***.comwww.***.com**THIS COMMUNICATION MAY BE PROTECTED BY THE ATTORNEY/CLIENT PRIVILEGE AND MAY CONTAIN CONFIDENTIAL INFORMATION INTENDED ONLY FOR THE PERSON TO WHOM IT IS ADDRESSEDIF IT HAS BEEN SENT TO YOU IN ERROR, DO NOT READ ITPLEASE REPLY TO THE SENDER THAT YOU HAVE RECEIVED THE MESSAGE IN ERRORTHEN DELETE THIS MESSAGE WITHOUT COPYING IT OR READING ITANY DISSEMINATION, DISTRIBUTION, COPYING OR OTHER REPRODUCTION OF THIS MESSAGE IS STRICTLY PROHIBITED.**--

Flood Doctor stopped replying to my emails and calls after I tried to claim the refund.  That is why I left a bad review.  On top of that, they responded to my [redacted] review and made false statements to discredit my complaint.  If you review what Frank wrote in response to my [redacted] review, you will see there are inconsistencies to the lies he is telling the Revdex.com.  Show me the money you owe me, otherwise I will leave the reviews on [redacted].[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Review: Last Nov.2012, during the Hurricane Sandy storm, my house basement was flooded with water. I filed a claim to my Insurance Company, [redacted]. My agent advised me to contact contractors ASAP to minimize water damage. After few calls I found Flood Doctor Inc., who came at night and we signed contract to mitigate water damage and exchange insurance info. They started work, but after a few days, their work slowed down, and they became more involved in doing other parties work, leaving my work uncompleted. They messed up one room with wrong painting, left pieces of wet carpets in store/laundry rooms, and debris of drywall work. I had to install new carpet with another contractor, so I called Flood Doctor Inc. repeatedly to finish their job. Unfortunately, they were very busy to respond my call and I had to hire other to finish it before carpet installation, which was done on 12/10/12. Then I called them to send me "Invoice" for payment. They sent it to [redacted] Agent, instead of me. We called [redacted], (Flood Doctor Inc.), I expressed my dissatisfaction of their work, and he talked with [redacted] Agent about discrepancies and agreed to send final "Invoice". However, even with repeated calls, he did not send me and Invoice so I could pay them.

Instead, Suddenly on 3/18/13, I received a notice from a Law Firm on behalf of Flood Doc. claiming $.14,321.64, to pay immediately. I requested the Law firm to send Final Invoice and after reviewing it, I found Flood Doctor Inc. charged for work that has been done by other contractors (e.g. Installation of Carpets/Heating/AC Sys.). I tried contacting Flood Doctor Inc. to settle this issue, with no response.

After mentioning those discrepancies, [redacted] Law Firm sent revised Bill amounting $.11,380.41 (which include 25% Company Profit). I called my [redacted] Agent, and they advised me to pay $8,907.15(as per their estimate for this work) to Flood Doctor Inc. which I sent it on 4-12-13 by FedEx.

Now, on 4/16/13, Lawyer [redacted] threatened me to pay Total of $.11,880.41 immediately, otherwise he will sue me.Desired Settlement: Genuine bill adjustment according to work done,no extra charge for 25% Profit (Profit+overhead) and stop harassing creating undue pressure to collect payment.

Finally,legitimate action on behalf of Revdex.com against this company to prevent Consumer harassment.

Please call following Law firm to resolve it immediately:--

[redacted] Law Firm.

[redacted] Esq.

Tel; [redacted] E-mail : [redacted]