Flood Mazda

The said vehicle was originally serviced inspected and sold from [redacted] of Narragansett in September with 78,miles.? When the vehicle was brought to Flood Mazda in Wakefield in July 2015, months later with 82,miles customer requested a oil change and at that point Flood Mazda informed the customer that they do not recommend an oil change due to the fact the said vehicle had a major oil leak and would need to be repaired, the customer left and returned? in August 2015? to have oil leak repaired, at this time a oil change and the said oil leak was repairedIn September customer returned to Flood Mazda for another oil change and there was a internal oil leak that seemed to be burning oil which effected oil levels, the internal oil leak cold not have been detected at time of repair for external leak [redacted] offers extended warranty plans on all prowned vehicles if customer refuses to purchase a extended warranty plan [redacted] has a day 1,mile powertrain warranty on all vehicles that are no longer under factory warrantyMrs [redacted] brought vehicle in for first oil change months after purchaseFlood Mazda offered Mrs [redacted] several options and was willing to install a rebuilt engine at dealer cost which she refused.Thank you, [redacted] ***General Manager of Flood Mazda

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** *** THAT IS NOT HOW IT WENTHOW DO I PROVE OTHERWISE? IT IS THERE WORD AGAINST MINE

As previously stated Flood Mazda has & provided the customer with all options also agreed to install a new or rebuilt engine at cost or trade customer out of the vehicle for a new vehicle, Flood Mazda has done no wrong but is willing to assist customer in the processTell us why here

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I owe $10,on this "new used vehicle" that I have only owned for months, so to offer me $4,000.-5,for trade in is not sufficient. I need to take out another loan on top of this one to get another vehicle. Additionally, I was quoted $6,for a rebuilt engine; $13,for a new engine. Does any of this seem fair???? Since day one I've complained of BLACK oil and was consistently told that "this is in todays cars"Yet, I knew it wasn't I trusted the Dealer! This car never should have been sold with a faulty engine; one that would die after a year of driving only 8,miles. I am more angry at *** *** for the initial service responses and the fact that they knowingly sold me a bum car. Flood Mazda has just been trying to fix what was ALREADY damaged goods.
Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** *** THAT IS NOT HOW IT WENTHOW DO I PROVE OTHERWISE? IT IS THERE WORD AGAINST MINE

As previously stated Flood Mazda has & provided the customer with all options also agreed to install a new or rebuilt engine at cost or trade customer out of the vehicle for a new vehicle, Flood Mazda has done no wrong but is willing to assist customer in the processTell us why here

The said vehicle was originally serviced inspected and sold from [redacted] of Narragansett in September with 78,miles.? When the vehicle was brought to Flood Mazda in Wakefield in July 2015, months later with 82,miles customer requested a oil change and at that point Flood Mazda
informed the customer that they do not recommend an oil change due to the fact the said vehicle had a major oil leak and would need to be repaired, the customer left and returned? in August 2015? to have oil leak repaired, at this time a oil change and the said oil leak was repairedIn September customer returned to Flood Mazda for another oil change and there was a internal oil leak that seemed to be burning oil which effected oil levels, the internal oil leak cold not have been detected at time of repair for external leak [redacted] offers extended warranty plans on all prowned vehicles if customer refuses to purchase a extended warranty plan [redacted] has a day 1,mile powertrain warranty on all vehicles that are no longer under factory warrantyMrs[redacted] brought vehicle in for first oil change months after purchaseFlood Mazda offered Mrs[redacted] several options and was willing to install a rebuilt engine at dealer cost which she refused.Thank you,[redacted]General Manager of Flood Mazda

The said vehicle was originally serviced inspected and sold from [redacted] of Narragansett in September 2014 with 78,000 miles. When the vehicle was brought to Flood Mazda in Wakefield in July 2015, 10 months later with 82,000 miles customer requested a oil change and at that point Flood Mazda...

informed the customer that they do not recommend an oil change due to the fact the said vehicle had a major oil leak and would need to be repaired, the customer left and returned in August 2015 to have oil leak repaired, at this time a oil change and the said oil leak was repaired. In September 2015 customer returned to Flood Mazda for another oil change and there was a internal oil leak that seemed to be burning oil which effected oil levels, the internal oil leak cold not have been detected at time of repair for external leak [redacted] offers extended warranty plans on all prowned vehicles if customer refuses to purchase a extended warranty plan [redacted] has a 30 day 1,000 mile powertrain warranty on all vehicles that are no longer under factory warranty. Mrs. [redacted] brought vehicle in for first oil change 10 months after purchase. Flood Mazda offered Mrs. [redacted] several options and was willing to install a rebuilt engine at dealer cost which she refused.Thank you,[redacted]General Manager of Flood Mazda

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I owe $10,000. on this "new used vehicle" that I have only owned for 13 months, so to offer me $4,000.-5,000. for trade in is not sufficient.  I need to take out another loan on top of this one to get another vehicle.  Additionally, I was quoted $6,000. for a rebuilt engine; $13,000. for a new engine.  Does any of this seem fair???? Since day one I've complained of BLACK oil and was consistently told that "this is normal in todays cars". Yet, I knew it wasn't I trusted the Dealer!  This car never should have been sold with a faulty engine; one that would die after a year of driving only 8,000. miles.  I am more angry at [redacted] for the initial service responses and the fact that they knowingly sold me a bum car.  Flood Mazda has just been trying to fix what was ALREADY damaged goods.   
Regards,
[redacted]