Floor Coverings International

Initial Business Response /* (1000, 8, 2015/07/07) */
Our customer's laminate floor was delaminating and separating in several areas. I came out to inspect and realized quickly that it may be a material issue. So I submitted a claim with [redacted] I then had an independent inspector that works with...

[redacted] come out to inspect the floor. The claim came back as denied. The reasoning is attached below, but there were several traces of cat urine, leakage from garbage canister and the customer was using a steam mop on her laminate floor, which is specified in the cleaning instructions not to do. I did make the customer aware that we would come out and replace her broken transition between her carpet and laminate floor with a wood transition, but never heard back from her to see if that was what she wanted.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reply is incorrect. The Shaw's independent investigator report clearly states the Subfloor
was the reason for the gaps my laminate flooring causing it to fail. This company is trying to not take responsibility for there improper installation and does not address the damage done by the installers excessive force of hammering the laminate floor boards that has broken the locking devices to make them fit when the installation became difficult to fit. This problem would of existed even if there was no steam mop or urine found in a spot on the floor (which I disagree with about, my cats do not go on my floors). They have been trying to use these problems to get out of there improper installation, They also did not allow the 48 hour requirement of aculeate the laminate boards for my homes environment. So a true fit will work on installation, The failing of the laminate floor are all errors made during installation.
They avoided me for months and I had to call the executive branch of flooring International to get
any response. Also the last email to [redacted] left after I emailed and told him I fell down after tripping on the broken transom. He emailed he was on vacation and he would come out the following week to fix it, he never showed up.
I have this email if you would like to see it. This company is not professional at any level.

I am in receipt of the above referenced complaint, and appreciate the opportunity to respond. We acknowledge our error on getting the refund out in time, although we differ on the contact details....

In summary, a check had already went out yesterday via US mail to the tenants forwarding address.
[redacted] Hubbard, President

Initial Business Response /* (1000, 9, 2014/10/03) */
Our Client and our company are currently working on a resolution. The client and us are in constant communication moving to a solution. More Comments to follow.
Initial Consumer Rebuttal /* (2000, 11, 2014/10/13) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.As of today, 12/30/17, Floor Coverings International has absolutely met my satisfaction and has worked with me to provide a solution that I am very pleased with.At this time, I make a formal request to retract all complaints and correspondence regarding the above referenced complaint. Please remove all data related to it, as I would like the record removed in its entirety, as most of this was a misunderstanding.Again, please remove the complaint as I am fully satisfied with my interactions with Floor Coverings International.Hari

I am in receipt of the above referenced complaint, and appreciate the opportunity to respond. There are several issues raised in Mr. [redacted]s complaint, and I will try and outline them below with my...

responses.
Tenant only rented for 8 months – Tenants often brake their leases for a myriad of reasons. The tenant was extremely dissatisfied with the quality of the home, and called us multiple times daily to complain. We would fix the problems, but more would arise, and more complaints would come. They even had the health department come out numerous times. They broke their lease, and there isn’t anything would could do about that.
I called Mr. [redacted] to get his approval on the deposit amount. He agreed to it before they moved in.
Mr. [redacted] instructed us to collect 1/2 a month’s rent for a dog deposit on September 9, 2014 We instructed the tenant (who were already living there) they either had to pay the deposit, get rid of the pet, or face possible eviction, as their lease requires written approval for a pet and an additional deposit. Sometimes tenants don’t obey the rules and we begin enforcement of the rules. They moved out less than 60 days later. However they didn’t indicate to us that it was in response to the no pet policy.
After the move out, due to the age and dated finishes of the property coupled with the high rent desired by Mr. [redacted], applicants were not interested in the property. We found we were wasting our time showing it to people. We weren’t being paid, because the unit wasn’t occupied, and in its dated condition wasn’t going to be occupied anytime soon. We gave Mr. [redacted] notice we would be cancelling the contract.
The gas and electricity were in Mr. [redacted]s name per the Utility Company, just like before the tenants moved in. Because the property was in his personal name, we were not going to accept the risk of utilities being in our name, and having a huge bill we would ultimately be responsible for if he didn’t pay. We contacted the utility company in December turning them back into Mr. [redacted]s name.
          a. On  March 10, 2014 Mr. [redacted] forwarded us the email confirmation from [redacted] showing us that it was put into his name, and he was                  responsible for it.
We addressed the exterior issues to avoid fines by Marion County Health and Hospital, but as per our contract, excluding emergency issues, any items over $250 had to be approved by Mr. [redacted]. Cleaning the interior of the property and the repairs needed were in excess of the funds in his account managed by us. He would have to provide additional funds and approval for us to do the work. Mr. [redacted] had made it clear he was losing money this project and didn’t want to put money into it. An example would be the email on March 21, 2014, where he explained how the mortgage was more than the rent. As a property management company, we don’t make the business decision on whether it is a good or bad investment, we simply try to make it the best situation for the client and the tenant. I am unaware of what happened after the property was turned back over to Mr. [redacted]. We weren’t made aware of any problems for about 30 days. There were numerous extremely cold days between when we handed the keys over and when we were notified of any problems. I have explained to Mr. [redacted] that we did not refund any money to the Tenant. The security deposit account was not separate from his operating account, so the balance in the account reflected both balances shown on the balance sheet. All the money was refunded to him. I even provided him copies of all the bank statements so he could see this for himself.
In summary, the unit was substandard to begin with, including mold we didn’t see in our original inspections and the damage could have occurred any time after we turned over keys. If you have any questions please do not hesitate to call me at (317) 264-7820.
Thank you
[redacted] President

[redacted],
We have experienced an issue with cash flow we are trying very hard to refund your money and I am not avoiding you.  We recently remodeled the main floor bathrooms at North Town mall and the G.C. failed to pay us and in fact still owes us 37k.  I am working with both my bank and...

my CPA to get you paid in full and do apologize for the delay.  We will be making  good faith payment to you this week with a scheduled payment plan.
I do apologize.
 
Jeff

I will have payment in full to you in the next 2 weeks.
 
thanks

Complaint: [redacted]I am rejecting this response because:
We do currently have a suit against Jeff B[redacted] because he knowingly took our advanced payment of $5000.00 knowing full well his company was in financial distress and used our money to pay off other debts and a numerous other promises to 'finish' our carpet installation which he said it would be done in 1 week. 2 months later,after the promise, and several excuses later, we released him with his promise to refund our money within 10 days.    5 months after the contract was signed, and several more promises, we still have not received our money and Jeff B[redacted] says we weren't patient?  He owns a company and it's his responsibility to to make the customer happy and not scam them to pay for product in advance.
Once again, Revdex.com should exclude this company from their list due to work ethics and taking the customers money.
Sincerely,[redacted]

I'm really tried to deal with them so I don't want to deal more  and make me more tried. If they return my money I will withdraw all my cases other wise let this go. Court will decide. I'm ever ready to accept the court decision. even if court says FCI have right not to return your money, I'm absoutely fine.Thank you Revdex.com for your best try to resolve this issue. Floor covering international is not a easy company to deal with. Hari

Complaint: [redacted]I am rejecting this response because: I am not going to call you, make an appointment for you to come out, and then have you cancel on me the day before. This same promise has been given by you two-three times already.  I want to know exactly what you're going to do, you have notes on what needs to be replaced. Please order what needs to be replaced and once it comes in, call me and we'll set up a time to get everything replaced.   You have notes from my order what carpet and bullnose needs to be ordered.Sincerely,[redacted]

The complaint #[redacted] regarding Floor Coverings International of Spokane has been resolved to my complete satisfaction. Please close the file on this issue. 
 
I would like to amend my original write up to change the address of FCI, Spokane. The correct address should be:
Floor...

Coverings International
3517 E. Trent Suite A
Spokane, WA

It has been a pleasure to work with Lee and her team. The quality of their work and their professionalism is admirable. I will definitely work with them in the future!

[redacted],
We never discussed a carpet seam, the repair work requested was for the stair nose in the wood.  Which needs to be puttied since there are multiple finish nail holes and which we still plan on doing.  I understand your frustration and can stop by next week to look at your situation....

Complaint: [redacted]I am rejecting this response because: I discussed the carpet seam and how short the carpet was to the wall many times with Bill and now Ryan, they are well aware of what repairs need to be done.
I am not going to accept putty being put over a bunch of nails in a two foot section. That bullnose probably needs ten-twelve nails total for that five-six foot piece and that two foot tacky section has at least 6-8 nails in there alone. Bill told me he would order a new bullnose a few times when I talked to him and that is what I want. Sincerely,[redacted]

Although Mrs. [redacted] assessment is a a bit off.  We do as a company owe her a refund of I believe roughly 3700.00 as she did release us from her job.
1.  I am not a pathological liar and find this statement slanderous.
2.  Mrs. [redacted] moved all of her furniture and basically forced...

us to try and install when no materials where available.  She requested the pad work get done first as well as the demo (removal of old flooring) since we where waiting on carpet. She then proceeded to move all her furniture herself, even though the carpet was still in shipping. When carpet showed up it had a manufacturers defect (Not the fault of FCI) at this point she released us from finishing her job.
3.  I believe her frustration was justified, however I cannot control the when or how the carpet is made or when it arrives.  I did order it on time and I even sent  email with the order date listed.
4.  I do feel bad however that her job went south I also feel terrible that my cash flow issues caused her serious heartache.  
5.  Since this initial email was sent we have worked out a payment plan for Mrs. [redacted] to refund her moneys owed.
Sincerely,
 
Jeff * B[redacted]

I am very sorry that the [redacted]'s are upset.  I have offered multiple times to discuss the amount and final payment.  Including offering them a discount.   I have an email from them stating that the job is complete and acceptable.    It is unfortunate that the job didn't go...

exactly as planned, but we did install the product to manufacture specifications.    Mrs [redacted] told me that she had received a couple of bids before deciding on us.   I have charged them market rates for flooring and labor, if they got bids after the job was installed I cannot control what happens or what those bids entail.   I have a signed agreement from Mrs [redacted] stating she chose us to do the work agreed in the estimate/bid.   Thank youToby [redacted]Floor Coverings International.

Purchased a first quality rug that was delivered damaged. Company refuses to replace and will not return calls.I purchased a new first quality rug from this company. [redacted] delivered it and on the next day I noticed the rug was a damaged with a hole in the jute backing. I called the owner on 2-21 and told him, he agreed to call the manuafacturer for a replacement yet deposited my check knowing the rug was damaged. I stopped pay on the check, and instead of this company getting a new rug for me to replace the damaged one, he took the stop pay check to the worthless check division and had me arrested for the check - even though he knew it was a damaged rug and should not have cashed my check. I paid this crook, but have asked him to replace my rug. I even talked to the manufacturer and they say he called them and has told them not to speak to me, even though they are sorry, indicating he is suing me which is absolute a lie. I can sue him for unfair busines strade practice and gain upwards to three times the amount owed, however I am simply trying to get this crook to give me a rug that is not damaged. I am asking your company to help me just get a first quality rug that I paid for... Desired SettlementI simply want a first quality rug delivered to me since I paid first quality price! Business Response Business' response to customer's claim is found below. We are confident the Revdex.com will find the customer's claims to be baseless.Rug was delivered on February 17, 2014 - installed the rug and performed full inspection upon installation. The rug was found to be in perfect condition. As proof of goods delivered as expected, customer offered payment in the form of a check. The rug does not have a jute backing as customer stated.We deposited the check on February 19, 2014Check was returned NSF on February 21, 2014Business owner called customer on February 22, 2014 to report NSF check and make arrangements for payment. Customer stated "ok to redeposit" We attempted to redeposit the check on February 24, 2014. Again, the check was denied as NSFCustomer states she "stopped pay on the check." This is a falsehood. Proof of NSF check is available for Revdex.com to review if necessary. Business owner contacted customer several times by email and phone to arrange for payment. Copies of email messages available if needed by Revdex.com.After multiple attempts to contact customer and work out a solution, without a response from customer, business owner filed complaint, reluctantly, in Worthless Check Division.On July 15, 2014 - the date of the proceeding - customer did not appear in court. Another court date was set approximately 2 weeks later and customer paid the court for the full amount of the rug.Customer states business owner contacted manufacturer to ignore customer. This is a falsehood and the Revdex.com is encouraged to seek evidence of the customer's claim on this point. Consumer Response The case is not in litigation this man is lying -call the court house to prove it. He's a Crook and a thief! Final Business Response * This back and forth is further evidence of the customer's method of obtaining goods and services without having to pay for them. * Copies of the NSF checks are available and will gladly supply the Revdex.com with this documentation. * Her arrest record and court appearances are a matter of public record. Out of respect for the customer, we will - for now - refrain from posting the LINKS to her public arrest records and the cases open against her for un-related, but similar, matters. * The customer is right about one thing only: This matter is not (currently) in litigation. The bad check division of Wake County was able to obtain and forward payment to the business. This official court documentation is also available. This is further proof that her check(s) were NSF. This matter is resolved. * The customer has threatened litigation with baseless claims; a Wake County official has been contacted as this is bordering non harassment. * If the customer wishes to continue to debate this, that's fine. We have any and all documentation necessary to prove this claim is completely baseless and harassing. * We wish the customer happiness and good health. This matter is resolved.