Floor Systems

Tell us why here...If she has the initial order with the "incorrect" item on it, then why was that order approved if it was not correct? We do not just order whatever item we feel like, especially when we need to have the item and item codes provided to us by Mrs*** Responsibility falls back on her to review what she is purchasing We did not tell her what she needed and/or wanted From there, we did everything in our power to rectify the situation We took back the "incorrect" tiles, we reordered the ones she meant to get, we had them sent in as quickly as the manufacturer could so do We also cannot be held responsible for time lost due to damages caused during transportation or at the distributor before we even take possession We didn't wait to order anything We didn't drag our feet We jumped on everything as soon as we knew she wanted something other than what she receivedWe also got an additional piece because we knew that she might not like the one that was delivered.We refuse to take responsibility in this instance because we are not the cause of the problem I refuse to give $for hush money to appease Mrs [redacted] for an issue that we did not cause nor can be held liable She brought something in that she received a great sales pitch elsewhere but obviously wasn't fully informed from the sales staff at that business This tile has variation but she didn't think that she got the correct tile, she didn't have all of the information regarding the correct pieces and she didn't know that the bullnose pieces don't have glazing fully over the round edge.Attached is the email where she believes the tile was the wrong color It definitely is not the wrong color I also attached other email correspondence from Mrs [redacted] that contains the pictures of the sample board Mrs [redacted] provided for this transaction

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The person responding continues to claim they have ordered the correct tiles, did everything correct and why would I approve the order.As you can see by the attached photo I had all the correct names with pictures I did not know they ordered incorrectly because although the order was placed on 9/28/over the phone, I received no invoice with the styles written out until 9/8/days after I had the tiles picked upEven though I had asked for the order to be emailed after placing All that needs to be done is a check of out going emails to verify I never received correspondence I would have immediately seen they ordered the wrong thing.As for the color of the tile - that was simply an additional annoyance- have always said they offered to refund but due to time I decided to keep the tile I have not asked for any compensation on that matter nor have I misrepresented.As to floor systems claiming they did everything in their power to make this right and that the "jumped on everything" is not true I constantly had to follow up and only received phone calls saying your tile is in - not once did anyone call back about my concerns nor did they call to tell me my final deco piece would take a couple additional days because even they saw the color was not right and wanted a second one for a choice I had to call to find out what was going onThis establishment has provided extremely poor customer service - I think that is apparent in the responses The owner/manager could never be bothered to meet or talk to me, even knowing I was unhappy with the service The anger and insults in the replies are becoming very unsettling to me To insult my contractor in the initial response and to use terms like "hush money" in the last response - supports the lack of customer regard At this point I would accept simply publishing my complaint along with the responses I believe floorsystems responses say everything any consumer would want to know about this establishment and warn them away Regards, [redacted] ***