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Floored Reviews (3)

Complaint: [redacted] I am rejecting this response because: Floored’s response to our original complaint confirms the legitimacy of our complaint It provided no receipt(s) to prove the purchase of the specific grout charged on invoice 1471L, no written authorization as stipulated in our contract, and no evidence of delivery of the 1471L invoice prior to June 22, The text message (Exhibit Noin the Floored response) that ** sent after the kitchen tile had been damaged in no way indicated there would be a charge above and beyond what was already quoted for the projectThe text message was received merely as notification that tiles were damaged The fact that this text message exchange between [redacted] and ** did not reference any additional work, or related charge(s), supports that this was nothing more than the contractor providing a progress update to the homeowner During a June 24, phone conversation between ** and **, [redacted] outlined a settlement offer saying all debts would be forgiven in return for a non-disclosure agreement which would stipulate that we would not be able to talk online about each other and that this included all social media, review sites and newspapers Therefore, to comply with the settlement offer ** would need to remove the online reviews that had been posted We appreciate that Floored has offered a response and appears willing to continue the conversation in this matter; however we do not feel that their responses adequately address any of the complaints Further, since Floored has stated that our receivable has been forwarded to a collections agency (on July 11, 2017) we kindly request the name and contact information of this collection agency be provided to us Regards, [redacted]

July 20, 2017 RE: Complaint ID ***Floored Austin, LLC ("Floored") received the above-referenced customer complaint and appreciates the opportuni** to respondCustomer BR contends the following:Contention 1: Customer BR contends Floored falsified and backdated Invoice No1471L for
$187.30.Response: Floored created Invoice No1471L for $on February 1, See Exhibit No1Contention 2: Customer BR contends Floored created Invoice No1471L to suppress a review she posted on an online business review site on June 1, 2017.Response: Floored created Invoice No1471L on February 1, to request payment from Customer BR for repairing tile in her breakfast nook pursuant to a contract to remodel her laundry roomFloored's representative, **, notified Customer ** and her spouse of the required tile repair via iMessage on January 17, See Exhibit NoCustomer ** responded and demonstrated no objection to the repairIt is Floored's course of business to create invoices to advise its clients of unpaid balances.Contention 3: customer ** contends she paid the total amount due for services rendered by Floored in January 2017.Response: Customer ** paid Invoice Nos1448L1454L, and 1458L, but failed to pay Invoice No1471LAs a result Invoice No1471L was resubmitted to Customer ** on June 22, in an attempt to encourage payment before forwarding Customers **'s account to an agency for collections.Contention 4: Customer ** contends Invoice 1471L improperly request payment for labor and materials pursuant to a change order for which she was not charged until June 22, 2017.Response: Invoice 1471L requests payment for labor and materials pursuant to a change orderHowever, Customer ** was charged for the labor and materials on February 1, 2017, when the invoice was createdPayment of invoices is due upon receiptSee Exhibit No1.Contention 5: Customer ** contends she may resolve the unpaid invoice by either removing her online review or paying Invoice 1471L in full.Response: Customer ** may not substitute removal of an online review she created for full payment of an outstanding invoiceFloored forwarded Customer ** account to a collections agency on July 11, after she failed to remit payment for days.Please contact Floored with remaining questions or concerns

Complaint: [redacted]
I am rejecting this response because:
Floored’s response to our original complaint confirms the
legitimacy of our complaint.  It provided
no receipt(s) to prove the purchase of the specific grout charged on invoice
1471L, no written authorization as stipulated in our contract, and no evidence
of delivery of the 1471L invoice prior to June 22, 2017. 
The text message (Exhibit No. 2 in the Floored response)
that ** sent after the kitchen tile had been damaged in no way indicated there
would be a charge above and beyond what was already quoted for the project. The
text message was received merely as notification that tiles were damaged.  The fact that this text message exchange
between ** and ** did not reference any additional work, or related charge(s),
supports that this was nothing more than the contractor providing a progress
update to the homeowner.
During a June 24, 2017 phone conversation between ** and **,
** outlined a settlement offer saying all debts would be forgiven in return for
a non-disclosure agreement which would stipulate that we would not be able to
talk online about each other and that this included all social media, review
sites and newspapers.  Therefore, to
comply with the settlement offer ** would need to remove the online reviews
that had been posted.
We appreciate that Floored has offered a response and
appears willing to continue the conversation in this matter; however we do not
feel that their responses adequately address any of the complaints.  Further, since Floored has stated that our
receivable has been forwarded to a collections agency (on July 11, 2017) we
kindly request the name and contact information of this collection agency be
provided to us.
Regards,
[redacted]

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Address: 1507 W North Loop Blvd, Austin, Texas, United States, 78756-2004

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