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Flooring Investments Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Case # [redacted] Thank you for your time todayBeing sent to you is the reports from the Inspection reportI spoke with [redacted] about this on September 7th and told him that Flooring Investments would be willing to have his carpet steamed as this should help with the pile reversal in the carpetHe stated at that time his wife was out of town and would have to get back to me on thisWe have not heard back from them on thisWe are more than willing to have his carpet steam cleaned by the vendor of there choice Sincerely, Jason [redacted] Plymouth,Mn [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] did not return my call of approximately 9/12, & stated that the steam cleaning would not correct the problemI asked for the inspection report for the independent adjuster that was not sentMy problem is not with Mr [redacted] , it is with the manufacturer, Lexmamk?The manufacturer is not assuming any responsibility fir the spot on my new carpet

Initial Business Response /* (1000, 5, 2015/09/29) */
Case #[redacted]
Thank you for your time today. Being sent to you is the reports from the Inspection report. I spoke with [redacted] about this on September 7th and told him that Flooring Investments would be willing to have his...

carpet steamed as this should help with the pile reversal in the carpet. He stated at that time his wife was out of town and would have to get back to me on this. We have not heard back from them on this. We are more than willing to have his carpet steam cleaned by the vendor of there choice.
Sincerely,
Jason [redacted]
[redacted]
Plymouth,Mn 55441
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] did not return my call of approximately 9/12, & stated that the steam cleaning would not correct the problem. I asked for the inspection report for the independent adjuster that was not sent. My problem is not with Mr [redacted], it is with the manufacturer, Lexmamk?. The manufacturer is not assuming any responsibility fir the spot on my new carpet.

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