Flooring Liquidators

Initial Business Response / [redacted] (1000, 10, 2015/12/17) */ Contact Name and Title: [redacted] - Claims Contact Phone: XXX-XXX-XXXX Contact Email: ***@flooringliquidators.net The installation was done by a licensed installer who the consumer negotiated all pricing with directlyWe only supplied the materialNo attempt to contact us about a repair needed to be done was madeI am going to mail a letter to the consumer with this response as well

I am rejecting this response because: It is totally untrue that I had a conversation with [redacted] about wanting Flooring Liqto come into my home and pull up the flooringI stated that I had gone into the store and the clerk on duty told me that they didn't have anything in my price range and besides you went to Revdex.comMy daughter was with me and we both felt that he wasn't going to assist us in trying to find a replacement [redacted] called in early August and informed me that I could select a replacement from different supplies with a price of $sq ftThere is nothing in the store with a price tag of $I have high lighted statements by [redacted] that are completely untrue!! I do expect Flooring Liqto return money for material and installation! The vendor has never proposed a settlementAs for their statement about turning down their offer the only offer made to me was the stated in my complaint letter sent to Revdex.com dated 8-2-job # [redacted] and that is not satisfactory to me

Dear Sir or Madam:This letter is in regards to a complaint filed with your organization, submitted on 8/17/regarding our customer, [redacted] .Her complaint is that she has asked Flooring Liquidators for a refund of material purchased and installment thereof, due to a manufacturing defect in the materialWe filed a claim with the manufacturer on this customer's behalf in early July The claim was approved for replacement, not only for material, but manufacturer agreed to pay for installation labor costs directly to her installerI would like to point out this was a materials only purchase from Flooring LiquidatorsWe sold her the material, and she had her own contractor install itPart of the claim processing involved the manufacturer giving her several different choices from material they offer for sale, with the understanding that she had to stay within the same price range as originally paidIn this case, it was $per sf footAnything over that price, customer would be responsible for paying the difference in cost, if she chose anything less expensive, there would be no refunds available to her for the lower price differenceI have attached a letter for your review that I sent to this customer discussing the plan for replacementIn the course of choosing new material, she went to her local store a few different times, and could not find any material she thought she liked or had confidence inI had a conversation with this customer on approximately 8/9/17, where we discussed the fact she was not happy with the material, was very upset that she had a price range she needed to stay within, and made demands for Flooring Liquidators come into her home, pull up her floor which we didn't install, AND wanted a full refund of her money for her installation and material costsThe vendor proposed a settlement which the customer promptly turned down, without even hearing the amount the vendor was offeringIn some instances, the manufacturer will offer a settlement to the customer if there are no other options available that makes the customer happyIn most settlements like this, the customer would be allowed to keep her flooring and take a cash payment which she has refusedFlooring Liquidators has made every effort, along with the manufacturer, to settle this claim to the satisfaction of all involvedThe manufacturer would pay for the flooring material removal and replacement, had the customer agreed to the replacementFlooring Liquidators and [redacted] have no issues in replacing the material or paying for itThis was made very clear to the customer from the beginningShe will however, have to choose a comparable material and pricing from the same manufacturer in order to get her claim resolvedPlease let me know if I can be of further help to youProfessional Regards, [redacted] ***Flooring Liquidators Claims Department [redacted]

flooring not installed properly called many times no response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] *** ID # [redacted] Dear Sir or Madam: Between the fall of and now, we have placed twenty plus calls, left voicemails and multiple call back numbers and have yet to receive a response in relation to the matter Subsequent to a visit from their contractor, they never informed us of any alleged water damage as there is none and there has never been history of water damage Due to the tiles being laid improperly, there are tiles shifting and coming up in the hallway and throughout the rest of the kitchen Thank you for your assistance and time on this matter; it is appreciatedSincerely, [redacted] and [redacted] *** ID # [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Initial Business Response /* (1000, 10, 2015/12/17) */
Contact Name and Title: [redacted] - Claims
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@flooringliquidators.net
The installation was done by a licensed installer who the consumer negotiated all pricing with directly. We only supplied the...

material. No attempt to contact us about a repair needed to be done was made. I am going to mail a letter to the consumer with this response as well.