Floors Alive of Florida

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I NEVER indicated that the first available date was July 8th because I had never planned on arriving at my destination sooner than July 10thPerhaps if you had more honest workers, you would not have a distatisfied customer In addition, when you are addressing a complaint you should make sure you know the person's name appropriately (my name is not [redacted] ) and not write their names in two different formsYou should be embarrassed by the company that you runHad I done better research, I would have known the type of company that you operateI feel as though you are making up lies Your customers should be treated with more respectI do not need anything else from you, but as far as I am concerned, my complaint is not resolved [redacted]

Thank you for forwarding *** *** rejection to our attentionWe would like to offer the following response
The Bill of Lading/ Contract signed by *** *** shows the total cost of service was $*** *** authorized us to charge her credit card for $2825.80, leaving a zero balance due at deliveryWe have no record that *** *** tendered any further payments as shown on the delivery copy of the Bill of Lading/ ContractWe too have spoken with the delivery driver who insists that he did not collect payment for the service as there was no balance due at deliveryThe fact that *** *** withdrew money from her bank account does not mean that money was given to the delivery driver and there is no evidence showing that she did.
As *** *** has stated in her complaint, her claim was twice reviewed by her credit card company and twice deniedWe collected payment only for the amounts indicated on the Bill of Lading and deny *** *** unsubstantiated claim that she paid more than she was required toThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** *** *** provided you with a Bill of Lading that has information added to it after I signed itI have included the Bill of Lading that I signed in a photocopy form that I scanned and also as a JPEG as further evidence that my Bill of Lading does not have any of the scribble scrabble that they addedAlso, just to humor you, I'm attaching the Bill of Lading which they sent to my credit card company when I disputed the charge and sadly, lostIt is in the form of a black photocopied piece of paperMy Bill of Lading demonstrates that they added the credit card payment information after the items were delivered
I spoke with *** *** on October at 6:p.mEastern Time and she told me that I needed to pay cash for delivery of items. I gave the driver cash and then the company went back to my credit card company and had them reinstate the charge that was credited to meEvidence of withdrawl of $from my bank account of Oct15, the day before my items were delivered, also supports my case that I was told I needed to pay cashTheir reason at that time for reinstating charge was because I could not provide a "receipt" proving I paid cash and according to them, the BOL was not a receiptAccording to the Bill of Lading, my items could not have been unloaded without paymentSince my Bill of Lading shows that there was a balance due, there is no way my items could have been delivered*** *** is aware that they collected payment twice*** *** is aware that they collected payment twice
Regards,
*** ***

Thank you for forwarding *** *** complaint to our attentionWe would like to offer the following response
*** *** contracted for moving services*** *** paid a $deposit and then paid the rest of the balance due by credit cardThe Bill of Lading/
Contract signed by *** *** shows the total cost of service was $*** *** authorized us to charge her credit card for $2825.80, leaving a zero balance due at deliveryWe have no record that *** *** tendered any further payments as shown on the delivery copy of the Bill of Lading/ Contract. We too have spoken with the delivery driver who insists that he did not collect payment for the service as there was no balance due at delivery
As *** *** has stated in her complaint, her claim was twice reviewed by her credit card company and twice deniedWe collected payment only for the amounts indicated on the Bill of Lading and deny *** *** unsubstantiated claim that she paid more than she was required toWe have included a copy of both the Pickup Bill and Delivery Bill of Lading/ Contract for your considerationThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I NEVER indicated that the first available date was July 8th because I had never planned on arriving at my destination sooner than July 10th. Perhaps if you had more honest workers, you would not have a distatisfied customer.  In addition, when you are addressing a complaint you should make sure you know the person's name appropriately (my name is not [redacted]) and not write their names in two different forms. You should be embarrassed by the company that you run. Had I done better research, I would have known the type of company that you operate. I feel as though you are making up lies.  Your customers should be treated with more respect. I do not need anything else from you, but as far as I am concerned, my complaint is not resolved.
[redacted]

Thank you for forwarding [redacted] complaint to our attention. We would like to offer the following response.
[redacted] contacted us for a quote for service to Washington. The estimate [redacted] received and signed indicated a delivery time frame of 7/21 business days from the 1st date he...

would be available to receive his shipment. We have no record that [redacted] was every promised a specific delivery date or delivery window beyond the time frame stipulated in the estimate. 
[redacted] indicated July 8th as the first date he could receive delivery of his shipment and the shipment was delivered on August 8th, a delay of 2 business days. [redacted] received a $200 refund as compensation for the inconvenience of the delay. Please note that the contract signed by [redacted] stipulates the per diem rate of compensation for delayed delivery is $15 per day. [redacted]’s refund far exceeded the amount of compensation he was contractually eligible for. 
[redacted]’s shipment was delayed however he was compensated. We regret the shipment was delayed and apologize for any inconvenience this may have caused. Thank you.