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Floors & More of Bedford

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Floors & More of Bedford Reviews (1)

Review: Ordered Vinyl Plank flooring on January 14th. We have no contract nor any signed papers. My wife [redacted] and I Issued a check of deposit for $500. Called the very next day January 15th to cancel and request refund. Owner Bob Sloper and [redacted] keep hanging up on us and threatened us saying that we had to go ahead with the sale or he would see us in court. As of January 25th 2014 we still have not received a penny of our deposit. Tried calling SO MANY TIMES but he hangs up on us. Please help us! [redacted]Desired Settlement: Return our deposit immediately!

Business

Response:

On January 13, 2014 [redacted] called our place of business requesting an estimate for new vinyl plank flooring. On January 14, 2014 I (Bob Sloper) drove to her residence to keep our 1O;30am appointment. [redacted] & [redacted] agreed to spend $1800.00 to install the new flooring that was originally considerably more. They negotiated to get it in a comfortable price range for their budget.

As they were told, their $500.00 deposit consummated the order and I would call them to schedule installation after ordering the flooring. I called them back January 14, 2014 to let them know we could install on January 22, 2014. On January 16, 2014 [redacted] called to cancel the order explaining they felt they couldn't afford it.

At this time I explained the flooring had already been ordered and there were charges applied that I had no control over. I at this time offered and explained there were 3 choices---(1) fulfill the agreed order (2) fulfill the agreed order and pay over a 2 month period with no extra or finance charges (3) to cancel the order with the understanding they would be responsible for any re-stocking fees plus shipping both ways. At this time they were told upon receiving my billing which comes in about 10 days, I would figure out the amount they would be refunded. Immediately [redacted] demanded her deposit back in full, I responded by telling her that when I got the billing, I would then figure out what she would get. To her disliking, she started screaming she worked for an attorney and she won't stand for that and on and on. Finally after hearing her ramble on, I told her I wouldn't listen to any more that they would have to wait to hear from me. Within two hours, [redacted] chose to call my office while I was busy with another customer. She chose to leave a message on my answering machine screaming, yelling, and calling me a Son[redacted].

Due to her out of control behavior, when speaking with [redacted] when calling, I explained they would hear from me as soon as I got billing. This is when [redacted] took it upon herself to call [redacted] Flooring (my distributor) to handle things in a very unprofessional manor. Representing herself as being affiliated with Floors & More, she was directed to call [redacted] USA in Penn. This is when she took it upon herself to negotiate the re-stocking fee of 25% down to 15%. Neither she nor [redacted] representative had the rights of negotiating these standard fees.

When I addressed [redacted] wanting to know why they would involve themselves in this matter, I was told when playing back the recorded conversation, [redacted] had represented herself affiliated with Floors & More. I then in conversation with [redacted] and [redacted] explained that [redacted] has no right discussing anything per this agreement with them. Understanding that [redacted] was manipulated and didn't understand the complete picture, I then told [redacted] being that [redacted] had negotiated a re-stocking fee down to 15% with [redacted], that I would certainly honor it.

Again, They were reminded, when I got billing, I would figure out what the charges would be. I explained that cancelling the order was fine but they would be responsible for any charges per their order; I didn't care if I made money but I wasn't going to absorb any loss due to their change of mind. This is when I was threatened they would sue me and [redacted]. I laughed and told them not to call me with any more of their silly threats. I again told them they would receive a refund upon my billing statement minus any charges due their order and then cancellation.

Enclosed is a copy of my billing I have just received. Charges are figures at [redacted]'s 15% restocking fee and shipping here and back. These charges will be sub-tracted from her $500.00 deposit / balance to be forwarded when accounts payable is to issue the check.

I have also enclosed a copy of her silliness e-mails to my store. I think you will find she is beyond being reasonable and this is why I have told her not to call that I would be

sure she would receive the balance due her. Should there be any questions, please contact me at ###-###-####. Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: CARPET & RUG DEALERS-NEW, FLOOR MATERIALS

Address: 410 Crenshaw Street, Bedford, Virginia, United States, 24523

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