Attached is my e-mail to the sender and his responseThe matter was resolved to his satisfactionSincerely, Charlotte T [redacted] - Floral Heights, IncStore credit is acceptableThank you very much[redacted] ***On Oct *, 2015, at 15:20, "Charlotte" < [redacted] > wrote:Hello [redacted] ,We were sorry to hear from [redacted] that she received what she describes is a floral arrangement that was browning, on Thursday October ***.We delivered flowers to her on Wednesday, September [redacted] at 2:pm which is the time that the concierge signed the delivery ticket and accepted the arrangement in her building lobby.Attached is a photograph of the arrangement which was e-mailed to you before the flowers were deliveredAs you can see, when the flowers left our shop they were fresh and do not show any browningTypically a fresh flower arrangement should last anywhere from 4-days depending on the types of flowers used and the care it receives after it leaves our shopWe have checked our records and no complaint calls were received from Anya on Friday or Saturday which are the days that she says she called our shopThe call would have been addressed by a manager immediatelyBecause this is a fresh product and flowers are imported from all over the world our policy is to replace an arrangement 24- hours from the date of delivery in order to determine the reason why the flowers may not be holding up wellWe can then address it with our flower suppliers as wellI am very sorry to hear that she was so unhappy with her flowers and regret that we did not have the opportunity to replace the flowers promptly for herHowever, in the spirit of good will, we will be more than happy to give you store credit for the full value of your purchase that you can use at any time that is convenient for youSincerely,Charlotte D [redacted] T***Floral Heights [redacted] *** [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On the phone call, Charlotte offered a full refund to the card issuerShe then emailed the card issuer saying she would offer creditThat is the basis of the entire complaintShe said SHE WOULD CALL AND APPOLOGIZE AND ISSUE A REFUND IMMEDIATELY TO THE CARD USED FOR PAYMENTShe instead however waited hours, sent an email and only presented the option of store credit.
The issue comes down to she said she would do one thing, but only presented an alternate undiscussed and not agreed proposal to the cardholder.
Logically, why would we want store credit when their first impression was a dead bouquetFor further clarity the flowers that actually arrived to us were brown and did not match the photo sent to the card holder
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Attached is my e-mail to the sender and his response. The matter was resolved to his...
satisfaction. Sincerely, Charlotte T[redacted] - Floral Heights, Inc. Store credit is acceptable. Thank you very much.[redacted]On Oct *, 2015, at 15:20, "Charlotte" <[redacted]> wrote:Hello [redacted],We were sorry to hear from [redacted] that she received what she describes is a floral arrangement that was browning, on Thursday October [redacted].We delivered flowers to her on Wednesday, September [redacted] at 2:36 pm which is the time that the concierge signed the delivery ticket and accepted the arrangement in her building lobby.Attached is a photograph of the arrangement which was e-mailed to you before the flowers were delivered. As you can see, when the flowers left our shop they were fresh and do not show any browning. Typically a fresh flower arrangement should last anywhere from 4-6 days depending on the types of flowers used and the care it receives after it leaves our shop. We have checked our records and no complaint calls were received from Anya on Friday or Saturday which are the days that she says she called our shop. The call would have been addressed by a manager immediately. Because this is a fresh product and flowers are imported from all over the world our policy is to replace an arrangement 24- 36 hours from the date of delivery in order to determine the reason why the flowers may not be holding up well. We can then address it with our flower suppliers as well. I am very sorry to hear that she was so unhappy with her flowers and regret that we did not have the opportunity to replace the flowers promptly for her. However, in the spirit of good will, we will be more than happy to give you store credit for the full value of your purchase that you can use at any time that is convenient for you. Sincerely,Charlotte D[redacted] T[redacted]Floral Heights [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Attached is my e-mail to the sender and his responseThe matter was resolved to his satisfactionSincerely, Charlotte T [redacted] - Floral Heights, IncStore credit is acceptableThank you very much[redacted] ***On Oct *, 2015, at 15:20, "Charlotte" < [redacted] > wrote:Hello [redacted] ,We were sorry to hear from [redacted] that she received what she describes is a floral arrangement that was browning, on Thursday October ***.We delivered flowers to her on Wednesday, September [redacted] at 2:pm which is the time that the concierge signed the delivery ticket and accepted the arrangement in her building lobby.Attached is a photograph of the arrangement which was e-mailed to you before the flowers were deliveredAs you can see, when the flowers left our shop they were fresh and do not show any browningTypically a fresh flower arrangement should last anywhere from 4-days depending on the types of flowers used and the care it receives after it leaves our shopWe have checked our records and no complaint calls were received from Anya on Friday or Saturday which are the days that she says she called our shopThe call would have been addressed by a manager immediatelyBecause this is a fresh product and flowers are imported from all over the world our policy is to replace an arrangement 24- hours from the date of delivery in order to determine the reason why the flowers may not be holding up wellWe can then address it with our flower suppliers as wellI am very sorry to hear that she was so unhappy with her flowers and regret that we did not have the opportunity to replace the flowers promptly for herHowever, in the spirit of good will, we will be more than happy to give you store credit for the full value of your purchase that you can use at any time that is convenient for youSincerely,Charlotte D [redacted] T***Floral Heights [redacted] *** [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On the phone call, Charlotte offered a full refund to the card issuerShe then emailed the card issuer saying she would offer creditThat is the basis of the entire complaintShe said SHE WOULD CALL AND APPOLOGIZE AND ISSUE A REFUND IMMEDIATELY TO THE CARD USED FOR PAYMENTShe instead however waited hours, sent an email and only presented the option of store credit.
The issue comes down to she said she would do one thing, but only presented an alternate undiscussed and not agreed proposal to the cardholder.
Logically, why would we want store credit when their first impression was a dead bouquetFor further clarity the flowers that actually arrived to us were brown and did not match the photo sent to the card holder
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Attached is my e-mail to the sender and his response. The matter was resolved to his...
satisfaction. Sincerely, Charlotte T[redacted] - Floral Heights, Inc. Store credit is acceptable. Thank you very much.[redacted]On Oct *, 2015, at 15:20, "Charlotte" <[redacted]> wrote:Hello [redacted],We were sorry to hear from [redacted] that she received what she describes is a floral arrangement that was browning, on Thursday October [redacted].We delivered flowers to her on Wednesday, September [redacted] at 2:36 pm which is the time that the concierge signed the delivery ticket and accepted the arrangement in her building lobby.Attached is a photograph of the arrangement which was e-mailed to you before the flowers were delivered. As you can see, when the flowers left our shop they were fresh and do not show any browning. Typically a fresh flower arrangement should last anywhere from 4-6 days depending on the types of flowers used and the care it receives after it leaves our shop. We have checked our records and no complaint calls were received from Anya on Friday or Saturday which are the days that she says she called our shop. The call would have been addressed by a manager immediately. Because this is a fresh product and flowers are imported from all over the world our policy is to replace an arrangement 24- 36 hours from the date of delivery in order to determine the reason why the flowers may not be holding up well. We can then address it with our flower suppliers as well. I am very sorry to hear that she was so unhappy with her flowers and regret that we did not have the opportunity to replace the flowers promptly for her. However, in the spirit of good will, we will be more than happy to give you store credit for the full value of your purchase that you can use at any time that is convenient for you. Sincerely,Charlotte D[redacted] T[redacted]Floral Heights [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]