Floral Park Motor Lodge, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

[redacted] checked into our hotel on November **, 2014 for three nights. On the third night (11-**-14) he did not have the whole amount due, and paid only $100 from his $112.74 room rate. He told us he would pay the next day at noon when he pays for his fourth night since he plans on...

extending his stay. I said OK. The next day (11-**-14) I tried to contact him for payment all day and did not hear from him. He was due to make a payment by noon. [redacted] came to the front desk at 6pm the day of the [redacted]. I was still at the desk. I told him I was trying to contact him all day and needed to take care of these payments. He then proceeds to tell me that he doesn't have the $12.74 from the [redacted] and does not have the $112.74 for the [redacted]. I asked him if he has a credit card, he said yes but it wont be good until the next day. I told him we need to get paid, and that I already gave him two days to make payments. I couldn't allow another day to go on without any payments, or at least a valid credit card. I asked him to check out since he can not pay us. He then checked out. On November [redacted], 2014 [redacted] came back to our hotel to and asked if he can stay at the hotel for two nights. I told him I would forgive the charges he owed us from his previous stay if moving forward he pays in advance. He paid two nights in advance. At checkout which is 12 noon I tried to contact him for payment because he had stuff in his room and looked like he was going to stay another night. I couldn't get in contact with him, I left his things in his room. And changed his keys so that he can stop at the desk. At around 6pm that day, he came to the desk and said he wanted to stay another night but stated he didn't have the money and wouldn't be able to pay for the room until the next day. I told him that was not what we agreed on, and that he has to now check out and can no longer stay at this hotel. That is when he got nasty with me. I did everything to accommodate him, unfortunately [redacted] was repeating what happened his previous stay by not paying for his room in advance. I did not get loud with him, and I did not disrespect him in any way. All I wanted was to get paid. I told him he has to leave, and he then said he needed to get into his room to get his things. I gave him the key so that he can get his belongings and checkout. This was at 6pm. [redacted] went back to the room to get his things, and did not leave our hotel until after midnight. Then a few days later, I was told by my front desk that [redacted] came back to the hotel to check in, and was told he could not stay. This is when he told my front desk that he is going to put in a complaint against [redacted] to the Revdex.com. This is was the last time we heard from him, until we received a letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Floral Park was from the front desk [redacted], [redacted], which is the person who my complaint regarded. [redacted]'s response was by far the most twisted version of the actual story that exist. The entire response is based on her opinion on a matter that she can not prove. The facts are what needs to be focused on here. The fact is that Floral Park Motor Lodge debited my account for $112.74 for a reservation on 11/**/2014. Upon arriving at the hotel I was turned away due to frivolous allegations by [redacted], but at this point that is a "he said-she said" conversation with no relevance. What is relevant is that I was charged for a night at the Floral Park Inn, I was turned away, not being allowed to stay there, and my money was not refunded! This is my complaint. I want my money back! It would be in the interest of the establishment to remove [redacted] from her position at Floral Park Inn, but thats not my concern, my concerns are again, the $112.74 that was taken from account and not refunded like I was informed I would be. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am sorry for any inconveniences [redacted] experienced due to the disagreement between him and [redacted] at the front desk. I credited his Visa card for $112.74 which is a refund of the room charge plus tax for the night of November **, 2014. Sincerely,
[redacted]
[redacted]
[redacted]
*

Review: I have stayed at the Floral Park Motor Lodge every time I am in NY, it has become my favorite and most comfortable place to be when in NY until my most recent visit. My complaint is for two separate issues. One for the immature, embarrassing and extremely unprofessional behavior expressed by [redacted], and two, for the $112.74 that was debited from my account and NOT refunded.

I booked a room at the floral park motor lodge on 11/**/2014 (confirmation #[redacted]). Upon arriving at the hotel to check in I was turned away. The front desk informed me that the front desk [redacted], instructed the front desk personnel to not let me check in. I asked for a reason and was informed that she felt I "mocked" her when she decided to make a loud and rather embarrassing scene in the hotel lobby after discovering my credit card declined. I told [redacted] that there must be a problem, I was confident the money was available, in my attempts to calm her I suggested to pay in cash, but she was not having it, she insisted I leave the hotel and not return. She continued to make a scene explaining how she has to run a business and my card declining is preventing her to do so. I left the hotel and immediately and booked the room online using the same card that had allegedly declined. Upon arriving at the hotel to check in I was turned away for a second time. The front desk informed me that the front desk [redacted], instructed the the personnel to NOT let me check in. I requested my money be refunded and informed I would simply go to another hotel. The gentleman at the front desk assured me my money would be refunded however no money has been refunded and no one will take my calls, any assistance will be greatly appreciated.Desired Settlement: A full refund in the amount of $112.74 that was debited from my account and for [redacted] to be removed from the position of authority in regards to guest services. [redacted] does not need to be addressing customers/guests in the manner in which she does. Its not right and is hurting the image of a great place of business.

Business

Response:

[redacted] checked into our hotel on November **, 2014 for three nights. On the third night (11-**-14) he did not have the whole amount due, and paid only $100 from his $112.74 room rate. He told us he would pay the next day at noon when he pays for his fourth night since he plans on extending his stay. I said OK. The next day (11-**-14) I tried to contact him for payment all day and did not hear from him. He was due to make a payment by noon. [redacted] came to the front desk at 6pm the day of the [redacted]. I was still at the desk. I told him I was trying to contact him all day and needed to take care of these payments. He then proceeds to tell me that he doesn't have the $12.74 from the [redacted] and does not have the $112.74 for the [redacted]. I asked him if he has a credit card, he said yes but it wont be good until the next day. I told him we need to get paid, and that I already gave him two days to make payments. I couldn't allow another day to go on without any payments, or at least a valid credit card. I asked him to check out since he can not pay us. He then checked out. On November [redacted], 2014 [redacted] came back to our hotel to and asked if he can stay at the hotel for two nights. I told him I would forgive the charges he owed us from his previous stay if moving forward he pays in advance. He paid two nights in advance. At checkout which is 12 noon I tried to contact him for payment because he had stuff in his room and looked like he was going to stay another night. I couldn't get in contact with him, I left his things in his room. And changed his keys so that he can stop at the desk. At around 6pm that day, he came to the desk and said he wanted to stay another night but stated he didn't have the money and wouldn't be able to pay for the room until the next day. I told him that was not what we agreed on, and that he has to now check out and can no longer stay at this hotel. That is when he got nasty with me. I did everything to accommodate him, unfortunately [redacted] was repeating what happened his previous stay by not paying for his room in advance. I did not get loud with him, and I did not disrespect him in any way. All I wanted was to get paid. I told him he has to leave, and he then said he needed to get into his room to get his things. I gave him the key so that he can get his belongings and checkout. This was at 6pm. [redacted] went back to the room to get his things, and did not leave our hotel until after midnight. Then a few days later, I was told by my front desk that [redacted] came back to the hotel to check in, and was told he could not stay. This is when he told my front desk that he is going to put in a complaint against [redacted] to the Revdex.com. This is was the last time we heard from him, until we received a letter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Floral Park was from the front desk [redacted], which is the person who my complaint regarded. [redacted]'s response was by far the most twisted version of the actual story that exist. The entire response is based on her opinion on a matter that she can not prove. The facts are what needs to be focused on here. The fact is that Floral Park Motor Lodge debited my account for $112.74 for a reservation on 11/**/2014. Upon arriving at the hotel I was turned away due to frivolous allegations by [redacted], but at this point that is a "he said-she said" conversation with no relevance. What is relevant is that I was charged for a night at the Floral Park Inn, I was turned away, not being allowed to stay there, and my money was not refunded! This is my complaint. I want my money back! It would be in the interest of the establishment to remove [redacted] from her position at Floral Park Inn, but thats not my concern, my concerns are again, the $112.74 that was taken from account and not refunded like I was informed I would be.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry for any inconveniences [redacted] experienced due to the disagreement between him and [redacted] at the front desk. I credited his Visa card for $112.74 which is a refund of the room charge plus tax for the night of November **, 2014. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,