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Floral Renditions Florist

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Floral Renditions Florist Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint. 
Floral Renditions, on February 19th, 2016 at 10:53am, posted a reply message to me in the comments section of the rating/review I had created on facebook saying: "...called left you a message with another option of a FULL REFUND delivered to you by a driver. ALSO KEEPING THE ORIGINAL REFUND.." (I will attach the screenshot picture which contains this comment, taken directly from the facebook conversation the file is titled - Screenshot from 2017-04-07 22-45-09.png) Therefore, this most recent payment back to me in the amount of $52.90 brings the total refund to-date only up to $84.70. However, Floral Renditions offered on February 19th - "another option of a FULL REFUND delivered to you ($84.70) ALSO KEEPING THE ORIGINAL REFUND ($31.80)". These combined offers, which I did publicly accept (as indicated on the picture screenshot I will include titled - Screenshot from 2017-04-07 23-39-27) - total $116.50. Floral Renditions - in order to completely fulfill their offer, which I accepted - still owes me a refund of $31.80. Also, on February 18th at 9:26, Floral Renditions additionally offered to send a replacement floral arrangement (as indicated in the attached photo screenshot titled - Screenshot from 2017-04-07 22-44-43.png). The floral arrangement has not been replaced yet.Finally, I have not gotten a response from Cindy R[redacted] at the Revdex.com, regarding my inquiries I included in an email I sent to her. I will past the text from the email I sent to her (at - [redacted].org on 04-13-2017 at 10:52am):"Furthermore, I have even more screenshots of comments made by Floral Renditions facebook page, which will show that they admit we had business with them. But, not once do they address why they offered the additional money, and the replacement of the roses, and did not provide them after I accepted their offer. Also, Ms R[redacted], I am curious about something. Why does the Better Business profile for Floral renditions still not show that I, or my lady [redacted] have left reviews on their business? In addition, their page still shows that they have no complaints filed. At what point will mine and [redacted]'s complaints and reviews show on their Better Business Beareau's page? I am including a screen shot of that page to show you that our reviews or complaints are not displaying there. Finally, do you have record of [redacted] complaint that was filed against Floral Renditions?"
[redacted]

My Shop manager handled this originally, and we thought everything had been taken care of and the issue had been settled. The remainder of the balance has been refunded. We sincerely apologise for the issue.

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