Floraquatics, Inc.

A company representative did phone Revdex.com office to state that there was a refund sent to the customerPlease confirm or advise if you did not receive

We are responding to the complaint filed by *** ***s for his son's accountWe have attached all financial forms that *** *** signed in our office stating this was a proposed treatment plan and all charges were explained
to him and he agreed to be responsible for any balance on account not covered by insuranceWe did explain that we are a participating provider with *** *** *** *** medical insurance but not *** *** *** *** dentalThe surgery deposit for his son's treatment was based on the total charges with no participating provider adjustment considered and the deposit was confirmed with the father before the surgeryThe remaining balance on the account was due to the fact the dental insurance considered the IV antibiotic a non covered serviceOur office sent six balance due statements to the home address of the father without any contact back from the fatherMr *** states in his compliant that he sent a letter to our office regarding the balance on account but we did not receive any communication on this accountThe account was considered for collection status but the father contacted our office to pay the balance before this account was sent the collection companyWe are very sorry for any miscommunication regarding the account

Attached is the disputed payment along with confirmation it was paid