FLOREANI CONCRETE CONSTRUCTION

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution should be satisfactory to me assuming all goes as planned at my meeting with Joseph H [redacted] at Kama'aina Motors on Friday, March 16, between 2pm and 5pm Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Problem:When I say lemon law what I'm talking about is the procedure that I am going throughThe first truck did go through the procedure of lemon lawNow when I talk about arbitration then that something differantThe first truck did not go through arbitration we settled before that happendWhat my complaint is that this process is taking to longI have been doing everything that needs to be doneI gave the dealer more then enough time to fix my truck and they can fix itI took the truck in march of for the same problemsAt that time I only had 6,miles on truck they pushed it to the side and said they couldn't hear itNow that its worst and they can hear it they can't fix itWhat's worst is they expect me to wait till February 15th to have some one else look at itThat is to long I know the dealer is working with manufacturer on this but I'm the dealer customerThey need to press issue harder and help get it resolved fasterI want what I paid 40,dollars forDesired Outcome: I'm now thinking I want my money back so I can take my business some where elseAfter the last reply from dealer it was just a reply to cover them selves

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

WE ARE CURRENTLY ASSISTING CUSTOMER AND *** ( *** AGENT) ON A REPLACEMENT VEHICLE FOR CUSTOMER
*** ***

Revdex.com, I AM RESPONDING BECAUSE OF THE TIME LIMITATIONOF DAYS. AT THIS TIME, UNTIL I RECEIVE A RESPONSE FROM THE MANUFACTURE ON THE DESIRED SETTLEMENT OF CUSTOMER I WILL NOT HAVE ANY FURTHER COMMENTS
I DO NOT WANT TO CONFUSE THE ISSUES BECAUSE THE CUSTOMER HAS MADE A COMPLAINT TO AUTO-CAP, HAS INFERRED ABOUT THE HAWAII LEMON LAW AND HAS MADE A COMPLAINT TO THE Revdex.com. I DO NOT WANT TO GO BACK AND FORTH AND GET THE CUSTOMER FRUSTRATED
I HAVE WORKED WITH MR*** ONCE BEFORE AND ONCE I GET A RESPONSE FROM THE MANUFACTURE I WILL HAVE A DIRECTION TO PURSUE
THANK YOU
*** ***

I ACKNOWLEDGE RECEIPT OF THE COMPLAINT FROM MR*** *** ON HIS *** *** *** TRUCK. WE HAVE BEEN WORKING CLOSELY WITH THE MANUFACTURE ON THE REPAIR OF THIS VEHICLE. THE MANUFACTURE HAS MADE ARRANGEMENTS TO SEND A TECHNICIAN TO INSPECT THE VEHICLE. AFTER THE
INSPECTION, THE MANUFACTURE WILL DETERMINE WHAT OPTIONS THERE ARE ON RESOLVING THE CUSTOMER COMPLAINT
AS OF THIS WRITING, WE ARE NOT AWARE THE CUSTOMER FILING FOR THE HAWAII LEMON LAWIT IS MY UNDERSTANDING WE ARE WORKING CLOSELY WITH THE MANUFACTURE TO RESOLVE ANY REPAIR ISSUE
ON THE FIRST VEHICLE THE CUSTOMER STATED THAT WENT THROUGH THE HAWAII LEMON LAW, IT DID NOT. WITH THE ASSISTANCE OF THE MANUFACTURE, WE WERE ABLE TO TRADE THE CUSTOMER OUT OF THE VEHICLE AND INTO HIS CURRENT VEHICLE. THE TRADED VEHICLE HAS SUBSEQUENTLY BEEN SOLD AND WE HAVE HAD NO ISSUES SINCE THE SALE
I WILL FORWARD THE CUSTOMER'S DESIRED SETTLEMENT TO THE MANUFACTURER'S DISTRICT MANAGER HERE IN HAWAII AND AWAIT HIS RESPONSE
IF THERE ARE ANY QUESTIONS, YOU MAY CONTACT ME AT MY DIRECT TELEPHONE LINE AT *** *** OR THROUGH MY EMAIL AT ***
THANK YOU
*** ***

Dear Revdex.com:  I am forwarding complaint for response to our General Manager of Kamaaina Motors.  His name is Joseph H[redacted].  Thank you, Ivan N[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution should be satisfactory to me assuming all goes as planned at my meeting with Joseph H[redacted] at Kama'aina Motors on Friday, March 16, 2018 between 2pm and 5pm.
Sincerely,
[redacted]

We are set for mediation on 3/7/2018 @ 9:30 am to resolve the issue.   Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Problem:When I say lemon law what I'm talking about is the procedure that I am going through. The first truck did go through the procedure of lemon law. Now when I talk about arbitration then that something differant. The first truck did not go through arbitration we settled before that happend. What my complaint is that this process is taking to long. I have been doing everything that needs to be done. I gave the dealer more then enough time to fix my truck and they can fix it. I took the truck in march of 2015 for the same problems. At that time I only had 6,000 miles on truck they pushed it to the side and said they couldn't hear it. Now that its worst and they can hear it they can't fix it. What's worst is they expect me to wait till February 15th to have some one else look at it. That is to long I know the dealer is working with manufacturer on this but I'm the dealer customer. They need to press issue harder and help get it resolved faster. I want what I paid 40,000 dollars for. Desired Outcome: I'm now thinking I want my money back so I can take my business some where else. After the last reply from dealer it was just a reply to cover them selves..

Ms. [redacted], we will honor your request for the refund of $ 869.  We will apply the entire amount, as requested, to the balance of your outstanding loan balance.  We will send you documentation on the payment and acknowledgement from the lending institution that the amount was applied to...

the loan balance.We apologize for our mistakes and not following up with your inquiries. We appreciate your patience in allowing us to resolve this issue.Sincerely, Ivan I. N[redacted]