Complaint id# [redacted] The complaint is unresolved but here is the window sticker for his purchase, clearly an **-L which means it has leather seatsThank you!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed Regards, [redacted]
What happened was an accident and in no way intentional It was human error and we simply made a mistake We apologized for the error and feel that we have been more than fair with both offers we have presented We were reasonable and make every effort to resolve the situation and it now feels as if we are being pressured into a lower price as the consumer has made multiple threats to report us unless we met their exact demands which are unreasonable At this point we would rather not do business because of these threats and all offers are now off the table We attempted to rectify the situation amicalbly and made two very fair offers to compensate for the lost time Thank you
Hello,I spoke *** [redacted] , a manager at Honda North and it appears the two of you spoke directly. It appears that the lease with American Honda states you are responsible for the mile overage and *** explained that to you again. Regarding the remaining payments, you only owed... 2 months, not 3 and Honda North cut a check to you for $332 to cover those 2 remaining payments. Hope this helps!
To whom it may concern,***.com is a third party listing site and we can not be held responsible for typographical errors. All of our new inventory is listed at MSRP, as were all other same models, so this was an obvious error and not "advertising" as Mr *** states. We
certainly apologize for the error and it was in no way done to be misleading. It was a data entry error and unfortunately we can not honor the price as he requests.Thank you
Complaint id# 1*** The complaint is unresolved but here is the window sticker for his purchase, clearly an **-L which means it has leather seats. Thank you!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I understand that I may not be able to get a car for this priceMy statement standsIt was a bait and switch, it was a false advertisementThe car on the cars.com web site was posted longer that one of your employees stated that it would be removedwhich is why I have taken my complaint this farits is obvious that we can keep going back and forth with this, I have a voice and will be heardSomewhere someone needs to understand that mistakes need to be honored, even if we do not like it!
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. ***.com is the not the party that listed the car, the dealership listed the car for the price postedWhen I can give you the stock number as well as the vin number to the car that one of their employees listed on cars.com then it was a car listed by Honda north, not by ***.comThe third party then becomes Honda northso again when I go into the dealership and they try to sell me another car for more money, that becomes bait and switch, and when I call American Honda and they pulled up off cars.com the same car that was posted for more than hours, at and they tell me my only recourse is to report the company to the Revdex.com then it becomes advertisement.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedEven though I accept this response it doesn't take away the fact that I was lied to in by my saleperson, it's obvious to me they will lie to you to get a sale, I should have had what he told me in writing, I did not and that was my mistake, thank you for your assistance
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I request that you refund the Road Hazard/Tire fee of $(which I declined at the time of purchase) and we can consider the matter closed
Regards,
*** ***
I am looking at the vehicle invoice and says you have a Honda *** 1.5T AWD EX-LDo you have leather seats? Can email me the VIN# from either the vehicle or registration?We would love to help and appears to be a simple misunderstanding or error that should hopefully be resolved quickly. Thank
you!
This complaint has been resolved and the customer is now satisfied.We sent the vehicle to the body shop and paid for all expenses to meet and hopefully exceed Mr*** expectations.If there is anything else needed to satisfy this complaint, please have Mr*** reach out to the General Sales
Manager, *** *** who helped Mr *** throughout this process.Again, we apologize for the delay in responding as I was not aware there were both reviews and complaints.Happy New Year and thank you!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
***,This is a very suspicious, and possibly fraudulent transaction due to the following reasons;1. The model automobile that we purchased was represented and sold to me as a ***-EX-L. The VIN # that you provided to me comes back as a ***-EX. You knew this and lied about the misprint on the car registration form, as I previously stated.2. The agreed sales price for the alleged ***-EX-L amounted to $30, 734.00. Add in 6.25% sales tax ($1920.00), and the amount agreed to be paid becomes $32,for a ***-EX-L. This vehicle is a ***-EX.3. I made a down payment of $4000.00. The amount owed should now be $28, for a ***-EX-L, which the vehicle is not.4. The starting balance owed to *** Financial is $30,419.00. This is $1,more than what I agreed to pay for a ***-EX-L, which the vehicle is not.5. My monthly payments are $565.88. Over months, I will have paid $40,743.36. Add into that the $down payment that was never accounted for, and it amounts to me paying $44,for a Honda ***-EX which was represented as a Honda ***-EX-L, which it is notNo record of the finance calculations were ever provided to me. Show me the numbers ***! Explain the lies!
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed
Regards,
[redacted]
[redacted],We again apologize for the typographical error, but that is all it was. It was not meant to be a bait and switch tactic or false advertising in any way. It was obviously a mistake as all other cars listed are at MSRP. This was clearly an error and we, as previously stated, can not be held responsible for a data entry or hosting error and will not sell the vehicle for that price. We feel that we have expressed our apology and our position on this matter so hopefully no further explanation is needed. Please accept our apology and let's move on from this.Thank you.
Hello,I spoke [redacted], a manager at Honda North and it appears the two of you spoke directly. It appears that the lease with American Honda states you are responsible for the mile overage and [redacted] explained that to you again. Regarding the remaining payments, you only owed...
2 months, not 3 and Honda North cut a check to you for $332 to cover those 2 remaining payments. Hope this helps!
What happened was an accident and in no way intentional. It was human error and we simply made a mistake. We apologized for the error and feel that we have been more than fair with both offers we have presented. We were reasonable and make every effort to resolve the...
situation and it now feels as if we are being pressured into a lower price as the consumer has made multiple threats to report us unless we met their exact demands which are unreasonable. At this point we would rather not do business because of these threats and all offers are now off the table. We attempted to rectify the situation amicalbly and made two very fair offers to compensate for the lost time. Thank you.
Complaint id# [redacted] The complaint is unresolved but here is the window sticker for his purchase, clearly an **-L which means it has leather seatsThank you!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed Regards, [redacted]
What happened was an accident and in no way intentional It was human error and we simply made a mistake We apologized for the error and feel that we have been more than fair with both offers we have presented We were reasonable and make every effort to resolve the situation and it now feels as if we are being pressured into a lower price as the consumer has made multiple threats to report us unless we met their exact demands which are unreasonable At this point we would rather not do business because of these threats and all offers are now off the table We attempted to rectify the situation amicalbly and made two very fair offers to compensate for the lost time Thank you
Hello,I spoke *** [redacted] , a manager at Honda North and it appears the two of you spoke directly. It appears that the lease with American Honda states you are responsible for the mile overage and *** explained that to you again. Regarding the remaining payments, you only owed... 2 months, not 3 and Honda North cut a check to you for $332 to cover those 2 remaining payments. Hope this helps!
They are canceling the insurance product you purchased
To whom it may concern,***.com is a third party listing site and we can not be held responsible for typographical errors. All of our new inventory is listed at MSRP, as were all other same models, so this was an obvious error and not "advertising" as Mr *** states. We
certainly apologize for the error and it was in no way done to be misleading. It was a data entry error and unfortunately we can not honor the price as he requests.Thank you
Complaint id# 1*** The complaint is unresolved but here is the window sticker for his purchase, clearly an **-L which means it has leather seats. Thank you!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I understand that I may not be able to get a car for this priceMy statement standsIt was a bait and switch, it was a false advertisementThe car on the cars.com web site was posted longer that one of your employees stated that it would be removedwhich is why I have taken my complaint this farits is obvious that we can keep going back and forth with this, I have a voice and will be heardSomewhere someone needs to understand that mistakes need to be honored, even if we do not like it!
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. ***.com is the not the party that listed the car, the dealership listed the car for the price postedWhen I can give you the stock number as well as the vin number to the car that one of their employees listed on cars.com then it was a car listed by Honda north, not by ***.comThe third party then becomes Honda northso again when I go into the dealership and they try to sell me another car for more money, that becomes bait and switch, and when I call American Honda and they pulled up off cars.com the same car that was posted for more than hours, at and they tell me my only recourse is to report the company to the Revdex.com then it becomes advertisement.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedEven though I accept this response it doesn't take away the fact that I was lied to in by my saleperson, it's obvious to me they will lie to you to get a sale, I should have had what he told me in writing, I did not and that was my mistake, thank you for your assistance
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I request that you refund the Road Hazard/Tire fee of $(which I declined at the time of purchase) and we can consider the matter closed
Regards,
*** ***
I am looking at the vehicle invoice and says you have a Honda *** 1.5T AWD EX-LDo you have leather seats? Can email me the VIN# from either the vehicle or registration?We would love to help and appears to be a simple misunderstanding or error that should hopefully be resolved quickly. Thank
you!
This complaint has been resolved and the customer is now satisfied.We sent the vehicle to the body shop and paid for all expenses to meet and hopefully exceed Mr*** expectations.If there is anything else needed to satisfy this complaint, please have Mr*** reach out to the General Sales
Manager, *** *** who helped Mr *** throughout this process.Again, we apologize for the delay in responding as I was not aware there were both reviews and complaints.Happy New Year and thank you!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
***,This is a very suspicious, and possibly fraudulent transaction due to the following reasons;1. The model automobile that we purchased was represented and sold to me as a ***-EX-L. The VIN # that you provided to me comes back as a ***-EX. You knew this and lied about the misprint on the car registration form, as I previously stated.2. The agreed sales price for the alleged ***-EX-L amounted to $30, 734.00. Add in 6.25% sales tax ($1920.00), and the amount agreed to be paid becomes $32,for a ***-EX-L. This vehicle is a ***-EX.3. I made a down payment of $4000.00. The amount owed should now be $28, for a ***-EX-L, which the vehicle is not.4. The starting balance owed to *** Financial is $30,419.00. This is $1,more than what I agreed to pay for a ***-EX-L, which the vehicle is not.5. My monthly payments are $565.88. Over months, I will have paid $40,743.36. Add into that the $down payment that was never accounted for, and it amounts to me paying $44,for a Honda ***-EX which was represented as a Honda ***-EX-L, which it is notNo record of the finance calculations were ever provided to me. Show me the numbers ***! Explain the lies!
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed
Regards,
[redacted]
[redacted],We again apologize for the typographical error, but that is all it was. It was not meant to be a bait and switch tactic or false advertising in any way. It was obviously a mistake as all other cars listed are at MSRP. This was clearly an error and we, as previously stated, can not be held responsible for a data entry or hosting error and will not sell the vehicle for that price. We feel that we have expressed our apology and our position on this matter so hopefully no further explanation is needed. Please accept our apology and let's move on from this.Thank you.
Hello,I spoke [redacted], a manager at Honda North and it appears the two of you spoke directly. It appears that the lease with American Honda states you are responsible for the mile overage and [redacted] explained that to you again. Regarding the remaining payments, you only owed...
2 months, not 3 and Honda North cut a check to you for $332 to cover those 2 remaining payments. Hope this helps!
They are canceling the insurance product you purchased.
What happened was an accident and in no way intentional. It was human error and we simply made a mistake. We apologized for the error and feel that we have been more than fair with both offers we have presented. We were reasonable and make every effort to resolve the...
situation and it now feels as if we are being pressured into a lower price as the consumer has made multiple threats to report us unless we met their exact demands which are unreasonable. At this point we would rather not do business because of these threats and all offers are now off the table. We attempted to rectify the situation amicalbly and made two very fair offers to compensate for the lost time. Thank you.