Thank you for your prompt response. However, your refusal to produce any preceding contract details (edited for privacy of course) calls into question the genuineness of yourclaim that this is all a simple mistake. Your questionable business practices are further exemplified by the fact that you continued to electronically advertise the original van in question for at least eight days following our dispute. Furthermore, your employees verbally confirmed (via phone) that the van in question was still available as late as 6/25 (six days after our contract with you.) How can you ethically advertise a vehicle you know you do not have to sell?First, your claim that we as a consumer are being unreasonable is questionable at best. As an “apology for the mix up” you offered us a vehicle with almost twice the mileage for an additional $1,000. Is this reasonable? Second, there were no offers to compensate us for our “lost time” as you stated, only more high-pressure sales tactics.Lastly, your statement that we threatened and/or pressured your organization in to “meeting our demands” is laughable. Your company advertised a van you did not have to sell. Your company entered into a contract with us for that van that you did not have to sell. Your company contacted us the next day and tried to up-sell us under the guise of an apology while refusing to disclose a redacted copy of the supposed other contract. Is this how you run your business?If the above is not true, please produce the edited preceding contract and we will amicably part ways. Either way, our desire to business with your company is gone. We are however keeping our word and filing this complain to let anyone in the market for a new or used vehicle know how your company conducts their business and treats their customers.
Regards,
[redacted]
Mr. [redacted],As discussed when we spoke on the phone, we can not release the details of the preceding contract due to privacy laws and in protection of our customers personal information. This was simple human error and we have apologized for the mistake. We also tried to compensate you as best we could by lowering the price on 2 different like vehicles (like, not exact as is the nature with pre-owned cars) but you declined. The vehicle being listed online for a few days can be explained by a delayed feed when we post a vehicle as "sold" to when it is removed from our website, and this is common when using 3rd party vendors to list your inventory. This is the only explanation I can give you because this is what happened. It was an accident, it was not intentional, and that's it.At this point it is clear that we should not do business so please accept our sincere apology and lets move on from this.All the best,[redacted]
Thank you for your prompt response. However, your refusal to produce any preceding contract details (edited for privacy of course) calls into question the genuineness of yourclaim that this is all a simple mistake. Your questionable business practices are further exemplified by the fact that you continued to electronically advertise the original van in question for at least eight days following our dispute. Furthermore, your employees verbally confirmed (via phone) that the van in question was still available as late as 6/25 (six days after our contract with you.) How can you ethically advertise a vehicle you know you do not have to sell?First, your claim that we as a consumer are being unreasonable is questionable at best. As an “apology for the mix up” you offered us a vehicle with almost twice the mileage for an additional $1,000. Is this reasonable? Second, there were no offers to compensate us for our “lost time” as you stated, only more high-pressure sales tactics.Lastly, your statement that we threatened and/or pressured your organization in to “meeting our demands” is laughable. Your company advertised a van you did not have to sell. Your company entered into a contract with us for that van that you did not have to sell. Your company contacted us the next day and tried to up-sell us under the guise of an apology while refusing to disclose a redacted copy of the supposed other contract. Is this how you run your business?If the above is not true, please produce the edited preceding contract and we will amicably part ways. Either way, our desire to business with your company is gone. We are however keeping our word and filing this complain to let anyone in the market for a new or used vehicle know how your company conducts their business and treats their customers.
Regards,
[redacted]
Mr. [redacted],As discussed when we spoke on the phone, we can not release the details of the preceding contract due to privacy laws and in protection of our customers personal information. This was simple human error and we have apologized for the mistake. We also tried to compensate you as best we could by lowering the price on 2 different like vehicles (like, not exact as is the nature with pre-owned cars) but you declined. The vehicle being listed online for a few days can be explained by a delayed feed when we post a vehicle as "sold" to when it is removed from our website, and this is common when using 3rd party vendors to list your inventory. This is the only explanation I can give you because this is what happened. It was an accident, it was not intentional, and that's it.At this point it is clear that we should not do business so please accept our sincere apology and lets move on from this.All the best,[redacted]